FUJITSU SERVICES LIMITED

Fujitsu ServiceNow Services

ServiceNow automation with Fujitsu, an Elite partner and reseller. We provide expert certified implementation, optimization, advisory and managed support services. Maximize ROI across all workflows, product suites and capabilities, including ITSM, ITOM, HRSD, CSM, SecOps, SPM, GRC/IRM, ESG, Custom Apps, Portals, Chatbots, AI and Reporting. ServiceNow end-to-end services

Features

• Full lifecycle partner offering advisory, implementation, training, and managed support
• ServiceNow Licensing resell, advice and guidance
• Advisory consulting and roadmap definition focused on customer outcomes
• ServiceNow end-user adoption helping employees embrace new technology
• Solution architecture and advisory consultation on license and platform optimisation
• Option of dedicated or managed service platform with agreed SLAs
• ServiceNow Deliver business-change to perform responsibly in a digital world
• ServiceNow Experts in industry solutions helping organisations transform at scale
• ServiceNow Experts in integration and automation strategy, design and build

Benefits

• An Elite ServiceNow partner with a global ServiceNow practice
• Streamlined delivery with scalable resources to handle changing customer needs
• Enabling Digital Transformation, leveraging the ServiceNow platform to drive value
• Experts in optimising employee and user experience of the platform
• A collaborative approach with the customer to prioritise outcomes
• Certified ServiceNow support partner in Application Management and Managed Service
• Over 1,100 ServiceNow implementations across 12+ year partnership with ServiceNow
• 2023 ServiceNow Worldwide Elite Segment Partner of the Year
• Delivery focused on business outcomes and customer’s strategic roadmap
• ServiceNow Services

£500 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

176188394255299

Contact

Sam Skinner
07867829234
government.frameworks@fujitsu.com

Planning

• Planning service: Yes
• How the planning service works: An initial scoping exercise of one day is offered free of charge to the Customer. A Fujitsu ServiceNow; consultant will run a half day scoping exercise with the Customer and create a Rough Order of Magnitude; (ROM) with the remaining half day. The ROM will indicate the associated scope and costs for the; remaining phases of a ServiceNow implementation project on a time and material basis against the rate; card defined below. The ROM will also provide a fixed price engagement for The Define stage which is; used to deliver a clear scope for the completion of the remaining ServiceNow project phases.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Training; End user training for both process users and administrators can be delivered on or off-site via direct end; user training or a train-the-trainer approach. The most appropriate method would be decided in; discussion with the customer. Aspects to take into account when deciding the most appropriate; mechanism include (but are not limited to) the number of end users, the availability of staff, complexity of the roles, experience with ServiceNow or similar systems, and available budgets. End user training and; adoption can be supported with a variety of reusable training assets including self-help videos, web-based; curriculum, FAQ’s etc.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Fujitsu uses an agile SaaS implementation method in the development of ServiceNow solutions. The; method involves the use of recurring “sprints” of activity that focus on tangible creation of a number of; sub-sets of functionality towards delivering a customer’s full functional requirements. This is iterative in; nature with each cycle seeking to refine existing functionality and add more
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: The core ServiceNow platform is supported by the vendor ServiceNow, Fujitsu provides application management support , if required.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We manage communications based on SLAs agreed with the customer
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Accessible via ServiceNow platform.
• Web chat accessibility testing: Web Chat is an integral part of Standard ServiceNow platform.
• Support levels: Core platform support is provided 24/7 as part of the subscription for the applications. Optional Application Management support can be purchased, based on agreed requirements either as a fixed yearly price, or a transaction price.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: ServiceNow

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman and Company, LLC
• ISO/IEC 27001 accreditation date: 31/01/2020
• What the ISO/IEC 27001 doesn’t cover: The only exclusion to the scope is the physical datacentre environment as these are covered by the datacentre providers' own ISO certifications. ServiceNow's certifications are undertaken by Schellman (formerly Brightline).
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 2/28/2019
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: "ServiceNow has completed a version of the CSA CCM document internally as well as the self-assessment, however it contains information that is only able to be shared under the protection of an NDA. ServiceNow can share this with customers who enter into an NDA with ServiceNow.; ; CSA STAR certification: The CSA STAR certification is effectively an ISO 27001 audit and certification process. ServiceNow is already an ISO 27001 certified organization and will not repeat the exercise to be certified with a second nearly identical certification program due to the significant cost of this type of program. ServiceNow can share its ISO 27001 certificate as evidence of its certification status.; ; CSA STAR attestation: The CSA STAR attestation program is effectively the same as an SSAE 16 Type II SOC2. ServiceNow holds an SSAE 16 Type I SOC , SSAE 16 Type II SOC1 and an SSAE 16 Type II SOC2 and therefore does not plan to undergo the CSA STAR attestation. As with the certification program ServiceNow will not attempt to undergo this program as it already holds this attestation and the cost of undergoing the audit process does not make sense due to the cost in running this audit process."
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO27001
  • SSAE 18 SOC 1 Type 1 & 2
  • SSAE 18 SOC 2 Type 1 & 2
  • BSI Cloud Computing Compliance Controls Catalogue (C5) Standard
  • APEC Privacy Recognition for Processors (PRP)
  • FedRAMP JAB High P-ATO (for US government entities)
  • DoD Impact Level 4 Authorisation (for US DoD/IC entities)
  • Multi-Tier Cloud Security Standard for Singapore (MTCS) Level 3
  • ASD IRAP assessed for OFFICIAL and PROTECTED cloud services
  • Government of Canada GC Cloud Provider

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Covid-19 recovery

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Tackling economic inequality

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Equal opportunity

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Wellbeing

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

Pricing

• Price: £500 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.