SPIRIT PUBLIC SECTOR LTD

Beespace

Beespace develops intuitive software and intelligent hardware that make building management simpler, smarter and more sustainable. The simple to install solution provides powerful analytics that deliver real savings.

Features

• Data from IoT sensors/gateways – temperature, light, occupancy, humidity
• Hive platform spots patterns and tracks energy use and usage
• “Laura” AI analyst providing chat driven insights
• Dashboard visualization in clean and intuitive user interface
• Insights support to drive actionable changes
• Integration into building management and other systems
• Extensive support for data insight and integration
• Extensive support for driving practical value from the data

Benefits

• Simpler, smarter and more sustainable building management
• Evidence base that creates actionable changes
• Real time understanding of how your building works
• Cost-effective solution that quickly pays for itself.
• Energy, services and space cost savings
• Live data and rapid reporting
• Toolset and playbooks for using data to manage buildings better

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alison.ballard@spiritpublicsector.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

176233876966124

Contact

Alison Ballard
07977015980
alison.ballard@spiritpublicsector.com

About your service

• Service categories:

  Applications

  Engineering

  Other engineering

  • Building Information Modelling Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Not applicable
• System requirements: Current version of most browsers required for user interface

User support

• Email or online ticketing support: Yes
• Support response times: Same working day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Spirit provides technical account manager, cloud support engineers and a range of other support staff to provide comprehensive support for all aspect of cloud services.; ; Spirit's normal support hours are Monday to Friday 09.00 to 17.00. Extended hours are aailable to support specific customer requirements.; ; Normal support hours are set out in our rate cards. Extended hours support is normally available at no charge. Weekend, night and bank holiday support is available at additional cost accoding to customer requirements.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Yes. Support is provided through an extensive training package and early-stage enhanced care. A train the trainer model is preferred. User documentation is provided.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can export their data in open, machine-readable formats (CSV, JSON, PDF/ODF) via the web interface or secure administrative tools at the end of the contract.
• End-of-contract process: At the end of a contract, users can export all data stored within the platform in open, machine-readable formats such as CSV, JSON, or PDF/ODF, ensuring continuity, reporting, and compliance requirements are met. Once data export is complete, the user’s account and associated data are securely deactivated and deleted in accordance with our data retention and privacy policies.; ; Customers may also return any beespace sensors or other associated hardware for appropriate recycling or disposal in line with environmental and safety standards. Support is provided to assist with both data extraction and hardware return, ensuring a smooth and secure offboarding process.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile and desktop services offer the same core functionality. Differences are primarily related to layout and user experience, with the mobile interface optimised for smaller screens and touch interaction, while the desktop interface provides a larger workspace and expanded view.
• Service interface: No
• User support accessibility: EN 301 549
• API: Yes
• What users can and can't do using the API: Users can extract sensor data or integrate it with other applications through the API.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Beespace is built on a scalable, cloud-based infrastructure that dynamically allocates resources to handle varying levels of user demand. Our platform uses load balancing and auto-scaling to ensure consistent performance and availability even during peak usage periods.

Analytics

• Service usage metrics: Yes
• Metrics types: Beespace provides service usage metrics to help organizations monitor and optimise platform use. Metrics include, but are not limited to:; ; Number of active users and sessions; ; Tickets submitted, processed, and resolved; ; System activity trends over time; ; Device and browser usage statistics; ; Response times and service performance indicators
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Beespace

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users can export their data in open, machine-readable formats (CSV, JSON, PDF/ODF) via the web interface or secure administrative tools.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • PDF
  • XLSX widely used for reporting and analysis
  • XML for structured data exchange with other systems
  • TXT / TSV simple text-based formats for lightweight/ legacy workflows
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • PDF
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: The application is not connected to the buyer's network.
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The HIVE platform is built on a highly available cloud-native architecture with redundant application services, automated failover, and continuous monitoring. In the event of a single application server failure, traffic is automatically rerouted and service is typically restored within 15 minutes. Database failures are handled through automatic high-availability replicas, with recovery typically completed in under one hour and no expected data loss.; ; For extremely rare, catastrophic regional outages, disaster recovery procedures allow service restoration within 12 hours, with a recovery point objective of less than one hour.
• Approach to resilience: Our service is designed for resilience through redundancy, automated failover, continuous backups, and disaster recovery planning.; ; The HIVE platform runs on a cloud-native, highly available architecture with multiple application instances and automatic traffic failover to prevent single points of failure. Database resilience is provided through high-availability replicas, allowing automatic recovery in the event of a primary node failure.; ; Data protection is reinforced with continuous backups and point-in-time recovery, enabling rapid restoration in the event of data corruption or accidental deletion. For extreme scenarios, a disaster recovery process supports service restoration from backups within defined recovery time and recovery point objectives.; ; These combined measures ensure the service remains available, recoverable, and operational even during infrastructure or system failures.
• Outage reporting: Service outages are detected through continuous monitoring and communicated to customers via agreed channels, with updates provided until resolution and follow-up actions taken to prevent recurrence.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: Access to the platform requires unique user credentials, with authentication enforced over encrypted connections. User permissions are managed through role-based access control to ensure users can only access functionality and data appropriate to their role.
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted to authorised personnel through strong authentication, role-based access controls, least-privilege access, and regular access reviews.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Other
• Description of management access authentication: Administrative access is limited to authorised personnel and protected by unique user credentials, multi-factor authentication, and encrypted connections. Access is granted on a least-privilege basis, reviewed regularly, and promptly revoked when no longer required.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Our security governance operates in line with the principles and controls of Cyber Essentials Plus, and we are actively working towards formal certification.; ; We implement security controls aligned with Cyber Essentials Plus requirements, including secure configuration, access control, vulnerability management, patching, malware protection, and network security. These controls are supported by certified cloud and data-platform providers, providing independently assured infrastructure security.
• Information security policies and processes: Risk Assessment/Management: Identifying, analyzing, prioritizing potential security risks to evaluate systems and data to determine vulnerabilities and likelihood of threats, allowing implemention of appropriate mitigation strategies. ; ; Access Control and Management: Ensuring that only authorised individuals access sensitive information and systems, following the principle of 'least privilege', granting users only access necessary for role. Regular reviews of access rights and HR proceses prevent unauthorised access.; ; Incident Response Planning and Execution: The plan outlines the steps taken when a security incident occurs, including detection, containment, eradication of threat, and systems recovery.; ; Security Awareness Training: Educating employees about security policies, potential threats, safe practices. Regular training creates a security-conscious culture, reducing risk of human error.; ; Data Protection and Encryption: Implementing measures to protect sensitive data, including encryption, ensuring that if data is intercepted, it remains unreadable to unauthorised users.; ; Monitoring and Logging: Continuous monitoring of systems and networks detects suspicious activities and potential breaches. Logging activities allows organizations to analyze incidents and improve security posture.; ; Compliance Management: Maintaining compliance with relevant regulations and standards regarding data protection.; ; Backup and Recovery: Backing up data and having a recovery plan in place ensures operations are restored quickly after a security incident or data loss event.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configurations are securely baselined and hardened, with changes assessed, approved, tested, and monitored. Security patches are applied promptly, with rollback controls in place to maintain stability and security.; ; The process identifies configuration items and dependencies, and changes associated with the items throughout lifecycle. Ensuring that systems and assets are accurately documented, controlled, and maintained in a consistent state, mitigating risks associated with change.; ; The Change Management approach is used to transition the team from a current state to a desired future state, focusing on minimising disruption and maximising positive outcomes.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: This includes regular vulnerability scanning, timely application of security patches and updates, risk-based prioritisation of remediation, and monitoring for emerging threats. These processes are supported by managed cloud platforms that provide continuous security monitoring and independently audited controls.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: "Protective monitoring is implemented through continuous system monitoring, logging, and alerting to detect and respond to security events.; ; We monitor service availability, system health, and security-relevant events, with logs retained for investigation and audit purposes. Alerts are generated for anomalous behaviour or suspected security incidents, which are investigated and managed through defined incident response procedures. Monitoring is supported by managed cloud platforms with built-in security and audit controls."
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: "We follow defined incident management processes aligned with recognised industry best practice.; ; These processes cover incident detection, logging, severity classification, investigation, containment, resolution, and post-incident review. Incidents are managed through documented response procedures, with escalation and customer communication handled according to impact and severity."
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: A4c9c169-ce35-44bc-9bee-78f1a7f7f520
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alison.ballard@spiritpublicsector.com. Tell them what format you need. It will help if you say what assistive technology you use.