KPMG LLP

Dash

Dash is a powerful location analytics platform that provides instant insights tailored to your organisation. Dash provides access to deep external data on the individuals that consume your services and focuses on solving your most challenging problems, including how to maximise service benefits, whilst minimising operational cost.

Features

• SaaS accessed via browser with live reporting
• Organisational and location financial performance/budget monitoring and demand forecasting
• Existing and new location benchmarking with automatic comparisons
• Service catchment area and size
• Deep demographic data analysis at a localised level
• Integrated external datasets: area health, footfall, businesses and amenities
• New site planning including service overlaps
• Machine learning demand predictions
• Algorithms to understand population behaviours
• Data and visualisation exporting

Benefits

• Evaluate your overall service performance and identify areas for improvement
• Utilise advanced machine learning to forecast future demands
• Analyse location performance and its influencing external factors
• Optimise location performance via adjustments in format, service, layout/size
• Evaluate current reach of your service and identify gaps
• Reduce wastage and minimise unnecessary expenditure through smarter buying decisions
• Gain a deeper understanding of the population you service

£36,000 to £360,000 a licence a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at PSopportunities@kpmg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

176475322334871

Contact

KPMG G-Cloud Team
02073111000
PSopportunities@kpmg.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: Modern Browser (e.g. Edge, Chrome)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within one working day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 2nd line: support is provided by technical application support team for individual applications deployed. This covers trouble-shooting, development of fixes, testing in conjunction with users and application of fix.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Whilst Dash is predominantly a self service tool, we will provide support in onboarding and getting your data loaded into Dash. Dependant on your requirements and requests, where appropriate, user documentation and training can be provided in order to ensure you use the tool to the best of its ability.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Word
• End-of-contract data extraction: In some cases, users can directly extract data directly from the solution. Where that is not possible due to, for example volume, KPMG provide support on extraction and provision of data.
• End-of-contract process: KPMG can support extraction and provision of the customer's data at the end of the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Most screens are scalable when accessed through a mobile browser
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: API's can be enabled and customised based on buyers request
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Due to Dash being a responsive service that runs on your data, custom dashboards can be built using Dash data tailored to the buyers request and requirements.

Scaling

• Independence of resources: KPMG uses various Cloud providers including Microsoft Azure which are fully scalable

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can export data into various formats directly from the tool via the browser. Formats supported are PDF, Excel, CSV
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: Excel

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The system is based on leading Cloud providers such as Microsoft Azure Cloud and therefore aligns with published levels of availability, e.g. 99%. Application support is typically provided Mon-Fri between 9am and 5pm. In addition, we can meet specific requirements that you may have subject to negotiation.
• Approach to resilience: Based on appropriate Cloud provider. Further details available on request.
• Outage reporting: Availability is monitored by our Cloud Enablement team and based on email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Access to integrations and interfaces is restricted to the Dash developers and administrators in KPMG.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Description of management access authentication: Authentication is through username and password and additional domain authentication (single-sign-on)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: United Kingdom Accreditation Service (UKAS)
• ISO/IEC 27001 accreditation date: 12/05/2019
• What the ISO/IEC 27001 doesn’t cover: The protection of information in relation to the provision of professional services to our clients. This includes all client-facing business units that use KPMG’s centrally managed information systems and processes.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: An Information Protection Plan (IPP) is in place for the platform, and bespoke requirements can be added to ensure any additional risks are fully managed. This includes strict guidance on data handling, storage and access.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All changes follow defined change management processes that include appropriate validation and UAT. This is covered by our ISAE3402 report.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: All potential threats and vulnerabilities are formally recorded and triaged as part of the incident management process. Patches, where needed, are tested and applied by our Cloud Enablement team.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Regular penetration testing is performed to ensure platform remains secure.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incident management process involves logging of a ticket on our tool. All tickets are triaged and responded to in line with agreed SLA. Incident post mortems are held post incident outages.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We’ve committed to Net Zero 2030, backed by our environment strategy, aligned to the 1.5-degree pathway, and approved by the Science Based Targets Initiative. And introduced an internal carbon price. A self-imposed tax that’s applied to our energy use and business travel. Bringing the cost of our carbon emissions back to us to fund decarbonisation projects. Initiatives have inspired our staff and gained us a top 2% Carbon Disclosure Project (CDP) A Rating, Platinum EcoVadis medal and Environmental Management (ISO 14001) and Energy Management (ISO 50001) certification. ; During contract delivery we will: ; ; ‒ Encourage our suppliers to report their carbon data to CDP, helping us to measure and encourage progress and remain on their Supplier Engagement Leader board. Reducing pollution through our supply chain.; ; ‒ Facilitate a ‘fighting climate change’ 90-minute session and create a team charter to agree:; ; o Traveling SMART | Minimising travel for those involved in the contract and measuring and monitoring all contract related business travel and carbon emissions using our proprietary KPMG carbon tracker tool.; ; o Living sustainably at home | Managing home office equipment efficiently and avoiding printing.; ; o Adopting a ‘digital first’ approach | Using collaborative technologies for data storage/ sharing to maximise effectiveness and reduce email volume.; ; Reducing travel, power consumption, and paper usage to minimise emissions and support sustainable behaviours.; ; ‒ Host a 60-minute sustainability impact modeller tool demonstration. Helping reduce your carbon footprint of cloud deployments using bespoke tooling to optimise implementation. ; ; ‒ Monitor, measure, and report commitments using the Social Value Portal. An evidence-based, data-driven tool, underpinned by the National Themes, Outcomes and Measures framework. It’s endorsed by the Local Government Association and compatible with all major ESG frameworks. Bringing rigour to commitments tracking and allowing you to flex and value the impact and hold us accountable.

  Covid-19 recovery

  The pandemic accelerated changes in the way we work, forcing us to adapt to ensure rapid recovery. Office space has been transformed for innovation, collaboration, and convening between our colleagues, clients, networks, and local communities. ; ; Contract specific commitments: ; ; ‒ Leverage market-leading devices and hybrid working plans to allow teams to be outstanding in delivery empowered by agile working. Offering greater flexibility and choice during the working week, bringing together physical and virtual worlds.; ; ‒ Welcome those who have not been able to join the workforce previously to play an active role e.g., those who couldn’t spend much time away from home due to caring commitments, those with great distances to travel to an office, or those with a disability which precludes travel. Creating a more diverse workforce.; ; ‒ Host a 60-minute future of work session to share our latest thinking. Including, helping you to consider how innovative technologies can support some of the hardest aspects of change to achieve and sustain high performance and nurture creativity.; ; ‒ Monitor, measure, and report commitments using the Social Value Portal. An evidence-based, data-driven tool, underpinned by the National Themes, Outcomes and Measures framework. It’s endorsed by the Local Government Association and compatible with all major ESG frameworks. Bringing rigour to commitments tracking and allowing you to flex and value the impact and hold us accountable.

  Tackling economic inequality

  Like you, we are committed to shaping an environment to narrow disparities, level the playing field, and create better growth opportunities for diverse businesses. During the delivery of the contract, we’ll tackle economic inequality through the following commitments: ; ; ‒ Adhere to inclusive recruitment and progression practices that follow the five foundational principles in the Good Work Plan (satisfaction, fair pay, participation and progression, wellbeing, and voice and autonomy). Increasing self-worth and motivation and improving retention and productivity.; ; ‒ Provide access to KPMG’s Introduction to Python Coding 10-week course to your staff and suppliers. Successful participants will receive a Credly digital certificate. Strengthening logic and problem-solving skills and equipping future generations with the desired skills to make them a relevant asset.; ; ‒ Extend the reach of our technology and engineering apprenticeships by partnering with local authorities and charities. Generating additional paths to employment for people from lower socio-economic backgrounds and bolstering future skills in the UK. Practical work experience is gained while working towards professional qualifications/ accreditations and earning a salary. ; ; ‒ Create business opportunities for a range of local suppliers such as entrepreneurs and start-ups. By encouraging our 1,800 active suppliers to use local sourcing in their supply chain. For example, for our national catering contract we expect the supplier to source produce locally, supporting local producers and reducing food miles. Our sustainable procurement policy is supporting SMEs and VCSEs via various initiatives e.g. the prompt payment code. ; ; ‒ Monitor, measure, and report commitments using the Social Value Portal. An evidence-based, data-driven tool, underpinned by the National Themes, Outcomes and Measures framework. It’s endorsed by the Local Government Association and compatible with all major ESG frameworks. Bringing rigour to commitments tracking and allowing you to flex and value the impact and hold us accountable.

  Equal opportunity

  We aim to attract the best talent in the market, from all backgrounds at every stage of their career and empower them to reach their full potential. Our initiatives include establishing 16 diversity networks to support individuals and voluntarily publishing diversity pay gaps and action plans to close gaps. Improving progression for our historically underrepresented groups* and placing us in the Top 5 in the Social Mobility Employer Index since 2017.; * Bridge Group – KPMG progression gap analysis. ; ; During the delivery of the contract, the following commitments will go further to level the playing field: ; ; ‒ Take a risk-based approach to policies, training, governance, and approvals to ensure human rights due diligence. Although our industry is not considered high-risk, risk can arise in our operations and supply-chain. Supporting your zero-tolerance approach to modern slavery. ; ; ‒ Invite your employees to join our Cross Company Allyship Programme. Matching mentees from ethnic minority groups with mentors from across KPMG and our client base. Creating diversity of thought, experience, providing career guidance, and building professional network and confidence. ; ; ‒ Provide employability support to people who have served with the armed forces. We’re signatories to the Armed Forces Covenant and holders of the Gold Defence Employers Recognition award. Providing successful career opportunities for those embarking on ‘civvy street.’ ; ; ‒ Ensure the contract workforce are physical/ digital accessibility trained, recognising that not all disabilities are visible. Building an awareness of the policies and standards that enhance accessibility and productivity.; ; ‒ Monitor, measure, and report commitments using the Social Value Portal. An evidence-based, data-driven tool, underpinned by the National Themes, Outcomes and Measures framework. It’s endorsed by the Local Government Association and compatible with all major ESG frameworks. Bringing rigour to commitments tracking and allowing you to flex and value the impact and hold us accountable.

  Wellbeing

  Our wellbeing strategy has been shaped by listening to our people and working with specialists. Focusing on the areas where we can have the biggest positive impact. During contract delivery, we will support wellbeing with the following commitments: ; ; ‒ Provide the contact workforce with a rich, innovative suite of specialist information, advice, services, and treatment – supplemented with focused initiatives. Shaped by listening to our people and working with specialists. Using clinical, organisational, and positive psychology to empower individuals by providing the right care, at the right time. And allowing them to be at their best. ; ; ‒ Facilitate a 90-minute wellbeing workshop for the contract workforce, using our bespoke Wellbeing EDGE tool to create a wellbeing charter. Identifying team member “non negotiables,” creating an inclusive environment, and agreeing our collective approach to maximise team wellbeing. ; ; ‒ Facilitate monthly constructive health and wellbeing check-ins using Wellbeing EDGE and a wellbeing survey to measure the success of our approach and identify additional support required. Understanding how the team can be effectively supported through emerging challenges. Ensuring the workforce witnesses our commitment to continuous improvement, including feedback being incorporated and acted on. Thus, empowering them to continue to speak up.; ; ‒ Appoint a dedicated accredited Wellbeing Ambassador, with a passion for wellbeing, to challenge mental health stigma and begin empathetic conversations with team members. Building, embedding, and maintaining a sustainable wellbeing approach and giving visible support to those struggling mentally or physically. ; ; ‒ Monitor, measure, and report commitments using the Social Value Portal. An evidence-based, data-driven tool, underpinned by the National Themes, Outcomes and Measures framework. It’s endorsed by the Local Government Association and compatible with all major ESG frameworks. Bringing rigour to commitments tracking and allowing you to flex and value the impact and hold us accountable.

Pricing

• Price: £36,000 to £360,000 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at PSopportunities@kpmg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.