JifJaff Robotic process automation (RPA) Artificial intelligence (AI) Software consultancy

JifJaff MyBotGP Product Range

JifJaff MyBotGP is a Desktop Automation (RPA) application that automates the Windows Desktop user interface to action various processes using configured rules within EMIS and System One.

Features

• Clinicians can configure their own Blood filing rules
• Reporting Dashboard Analytics
• Full Audit trails of all Blood Tests filed
• Schedule MyBotGP to run anytime
• Send Text messages to patients
• MyBotGP “Learning” capability to deal with all pop-ups
• Securely reads all lab reports and applies rules
• Accommodate differences in approach by Clinician
• Accommodate differing laboratory report nuances

Benefits

• Clinically driven automation
• Provides clinicians more time for complex tasks
• Up to 70% of tests normal and can be automated
• One hour to install and configure
• Improve patient service
• Reduce the cost to administer
• Provide instantaneous capability to scale at busy times
• Free staff to focus on other value-added areas

£0.30 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Enquiries@jifjaff.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

176755513947604

Contact

James Aitman
07956 182256
Enquiries@jifjaff.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No constraints
• System requirements:
  • 1 x Laptop, PC or Virtual Machine
  • 1 x Windows login for MyBotGP laptop
  • 1 x EMIS/System One/Accurx Credentials
  • Internet Connection

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 8 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Severity 1 - Workflow product code that means the workflow does not run.; Response within 8 hours - JifJaff will work with the client to address the issue & will rank this as a priority one for our help desk. ; ; Severity 2 - Automation workflow product, whereby it is functioning in a reduced capacity.; Response within 2 Working Days - JifJaff will work with the client to address the issue & will rank this as a priority one for our help desk. ; ; Severity 3 - Medium-to-low impact error that involves partial or non-critical loss of functionality for production purposes but allows the Automation ; workflow to continue to function.; Response within 3 Working Days - JifJaff will work with the client to address the issue & will rank this as a priority one for our help desk.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Purchase a user license (sometimes free trails are also on offer)
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: No user data is held by JifJaff and all contractual data is terminated after 6 months once contract ends
• End-of-contract process: Usage of the application for 12 months

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: No
• Customisation available: No

Scaling

• Independence of resources: Each practice has an independent copy of MyBotGP and runtime is not affected by other users. Run-time is influenced by the practice network

Analytics

• Service usage metrics: Yes
• Metrics types: The platform has a reporting dashboard which shows a breakdown of total normal blood tests filed by category over a given period.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Other
• Other data at rest protection approach: Not applicable - no data leaves the practice
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: There is a downloadable feature in the platform whereby all blood test filing rules can be downloaded and uploaded
• Data export formats: Other
• Other data export formats: Excel
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% availability
• Approach to resilience: Available on request
• Outage reporting: Application notification & email

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Username & PW set by the practice
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • DCB0129
  • OWASP testing

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CCM version 3.0
• Information security policies and processes: Please request our information security document

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change Management Framework:; Process Design and Re-engineering ; Implementation; Project Management and Communication ; Change Management ; Change Readiness Assessment ; Leadership ; Alignment & Buy-in; Stakeholder Engagement ; Communication Planning & Execution ; Change Request Process ; ; Change board Approval ; Meeting occurrences depends on the number and ; frequency of change requests. ; • Change requests are assessed and prioritized by CAB. ; • CAB assesses the Change Request`s impact on the ; automation schedule, priories planning, business ; process, RPA design. ; • Business Owner/ Operations will need to follow ; through the solution adopted by CAB. ; • CAB Membership: PMs, IT, Sol Arch, Support, BA, with ; participation of process owners or SME.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: • JifJaff processes to scan for vulnerabilities in information systems and hosted applications at least annually and when new vulnerabilities potentially affecting the information systems / applications are reported.; • JifJaff process to control privileged access to vulnerability scanning tools and vulnerability reports.; • JifJaff to analyse vulnerability scan reports and results from security control assessments.; • JifJaff remediate identified vulnerabilities in accordance with JifJaff assessment of risk.; • Penetration Testing - JifJaff conducts penetration testing exercises on an annual basis, either by use of internal resources or employing an independent third-party penetration team.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: • JifJaff has a process and tools to maintain detailed records of information security incidents that occur in external (e.g., boundary systems) and internal information systems.; • JifJaff implement a policy to require personnel to report suspected information security incidents to the incident response team and/or JifJaff leadership.
• Incident management type: Undisclosed
• Incident management approach: • JifJaff develop, document, and publish an incident response policy that addresses scope, roles, and responsibilities, internal coordination efforts, and compliance. ; • JifJaff establish formal, documented procedures to facilitate the implementation of the incident response policy and associated incident response controls.; • JifJaff reviews and update the incident response policy and procedures on an annual basis.; ; INCIDENT RESPONSE PLAN - ; JifJaff implement an incident response plan to establish a roadmap for implementing incident response capabilities; Establish a roadmap for implementing incident response capabilities;; Establish metrics to help ensure incident response capabilities remain effective; and

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Provide time back to doctors and clinicians to focus on more complex tasks

Pricing

• Price: £0.30 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 6 week free trial

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Enquiries@jifjaff.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.