JifJaff Robotic process automation (RPA) Artificial intelligence (AI) Software consultancy

JifJaff MyBotGP Product Range

Our MyBotGP NHS Cloud range boosts Primary Care productivity by automating critical workflows. 1. Pathology Management (EMIS & SystmOneTPP), 2. Docman Letter Management, and 3. Repeat Prescriptions. MyBotGP frees clinical and admin time, reduces costs, and supports outstanding patient care.

Features

• NHS Cloud delivered as a service SAAS
• Works with EMIS and SystmOne
• Practice and PCN rules
• Remote Log in
• Can bespoke rules at practice (your rules, your way)
• works autonimously 365 days a year
• Accommodate differing lab reports and hospital letters

Benefits

• Enforces additional checks on Pathology & Letters
• Supports setting baseline of checks
• Free clinical time & lowers cost
• Quicker processing of pathology tests, letters and repeat requests
• Improve patient care as you can automate additional checks
• Can sms patients
• Reduces errors
• Free staff to focus on other value-added areas

£0.30 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Enquiries@jifjaff.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

176755513947604

Contact

James Aitman
07956 182256
Enquiries@jifjaff.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No constraints
• System requirements:
  • 1 x Laptop, PC or Virtual Machine
  • 1 x Windows login for MyBotGP laptop
  • 1 x EMIS/System One/Accurx Credentials
  • Internet Connection

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 8 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Severity 1 - Workflow product code that means the workflow does not run.; Response within 8 hours - JifJaff will work with the client to address the issue & will rank this as a priority one for our help desk. ; ; Severity 2 - Automation workflow product, whereby it is functioning in a reduced capacity.; Response within 2 Working Days - JifJaff will work with the client to address the issue & will rank this as a priority one for our help desk. ; ; Severity 3 - Medium-to-low impact error that involves partial or non-critical loss of functionality for production purposes but allows the Automation ; workflow to continue to function.; Response within 3 Working Days - JifJaff will work with the client to address the issue & will rank this as a priority one for our help desk.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Purchase a user license (sometimes free trails are also on offer)
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: No user data is held by JifJaff and all contractual data is terminated after 6 months once contract ends
• End-of-contract process: Usage of the application for 12 months

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: No
• Customisation available: No

Scaling

• Independence of resources: Each practice has an independent copy of MyBotGP and runtime is not affected by other users. Run-time is influenced by the practice network

Analytics

• Service usage metrics: Yes
• Metrics types: The platform has a reporting dashboard which shows a breakdown of total normal blood tests filed by category over a given period.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Other
• Other data at rest protection approach: Not applicable - no data leaves the practice
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: There is a downloadable feature in the platform whereby all blood test filing rules can be downloaded and uploaded
• Data export formats: Other
• Other data export formats: Excel
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% availability
• Approach to resilience: Available on request
• Outage reporting: Application notification & email

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Username & PW set by the practice
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • DCB0129
  • OWASP testing

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CCM version 3.0
• Information security policies and processes: Please request our information security document

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change Management Framework:; Process Design and Re-engineering ; Implementation; Project Management and Communication ; Change Management ; Change Readiness Assessment ; Leadership ; Alignment & Buy-in; Stakeholder Engagement ; Communication Planning & Execution ; Change Request Process ; ; Change board Approval ; Meeting occurrences depends on the number and ; frequency of change requests. ; • Change requests are assessed and prioritized by CAB. ; • CAB assesses the Change Request`s impact on the ; automation schedule, priories planning, business ; process, RPA design. ; • Business Owner/ Operations will need to follow ; through the solution adopted by CAB. ; • CAB Membership: PMs, IT, Sol Arch, Support, BA, with ; participation of process owners or SME.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: • JifJaff processes to scan for vulnerabilities in information systems and hosted applications at least annually and when new vulnerabilities potentially affecting the information systems / applications are reported.; • JifJaff process to control privileged access to vulnerability scanning tools and vulnerability reports.; • JifJaff to analyse vulnerability scan reports and results from security control assessments.; • JifJaff remediate identified vulnerabilities in accordance with JifJaff assessment of risk.; • Penetration Testing - JifJaff conducts penetration testing exercises on an annual basis, either by use of internal resources or employing an independent third-party penetration team.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: • JifJaff has a process and tools to maintain detailed records of information security incidents that occur in external (e.g., boundary systems) and internal information systems.; • JifJaff implement a policy to require personnel to report suspected information security incidents to the incident response team and/or JifJaff leadership.
• Incident management type: Undisclosed
• Incident management approach: • JifJaff develop, document, and publish an incident response policy that addresses scope, roles, and responsibilities, internal coordination efforts, and compliance. ; • JifJaff establish formal, documented procedures to facilitate the implementation of the incident response policy and associated incident response controls.; • JifJaff reviews and update the incident response policy and procedures on an annual basis.; ; INCIDENT RESPONSE PLAN - ; JifJaff implement an incident response plan to establish a roadmap for implementing incident response capabilities; Establish a roadmap for implementing incident response capabilities;; Establish metrics to help ensure incident response capabilities remain effective; and

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Provide time back to doctors and clinicians to focus on more complex tasks

Pricing

• Price: £0.30 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 6 week free trial

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Enquiries@jifjaff.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.