CGI

Payroll Services

CGI provide CIPP PAS certified payroll services for public sector, delivering statutory compliance and government terms and conditions. All software HMRC approved, and includes online documents and mobile app. Bureau/SaaS and managed services, including bespoke services available. Services delivered from the UK. Secure data transfer capability included.

Features

• Software agnostic services; ePayfact, IRIS, Oracle, SAP, Workday
• Multiple payrolls and pay cycles accommodated
• Configurable pay/grading structures, absence/family pay modules
• Pensions, including PCSPS (and Compendia), LGPS, personal and occupational pensions
• Effective date based calculations, retrospective pay, costings and overtime reassessment
• 5* Service Desk and BACS accredited Payments bureau
• Secure data transfer protocols
• Electronic documents for employees online/mobile app
• Business Intelligence reporting and analytics
• Government agencies, Justice, Policing, Probation, Prisons, Educational, Commercial organisations

Benefits

• Reduce compliance risk; HMRC approved software
• Secure data; ISO27001 (Information Security) and ISO27701 (Privacy Information Management)
• UK based Payroll specialists and support teams; named contacts provided
• Flexible configurable software reduces effort and timescales to deliver changes
• Proven Government payroll delivery capability over 20 years
• Delivery models to complement client requirements, including bespoke needs
• Access to CGI's portfolio of additional services and consultancy
• Automation, Payment Services, Document storage, Reporting and analysi

£1.01 a transaction a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

176826590308809

Contact

CCS Frameworks Team
08450707765
uk.gen.ccsframeworks@cgi.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements:
  • Microsoft Windows
  • Microsoft Edge in IE11 compatibility mode

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times vary based upon the Priority/Severity of the call in line with agreed service levels during contracted business hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: CGI operates a ITIL aligned support service covering technical, functional and service requests, a single point of contact for all aspects of the service.; ; Our UK based payroll teams are on hand to provide direct support.; ; Support levels vary according to the service being provided. Each engagement is provided with the most effective support mechanism to deliver service excellence to the client.; ; Additionally, we provide Consultancy services to support the client based on their specific need/want.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: CGI work with our clients to understand their existing systems, processes and people. Using a methodology developed over many years, we will produce an optimum high level system design and important strategies including data cleansing and migration, testing, training, knowledge transfer, post go-live on-site support (if applicable), support and maintenance services.; ; During the implementation, deliverables are reviewed against agreed acceptance criteria with additional gate reviews at key milestones.; ; Our implementation plans are developed using templates that have been created and refined over 40+ years of experience and cover all aspects of the project including:; ; • Due Diligence (if not carried out during pre-sales); • Requirements gathering (workshops, specifications etc); • Business Change Planning; • Communications Planning; • Design (system and processes); • Build (system and processes); • Testing ; • Data Migration; • Training (both virtual and face-to-face, can be customised for client); • Cut-over; • Post Go-Live Support (both virtual and face-to-face can be provided as required by the client); • Handover to live service
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Standard Microsoft Office formats
• End-of-contract data extraction: Standard electronic reports and use of reporting tools are available to clients based on service model. Support and bespoke exit data files can also be provided on request from client and subject to agreeing scope and price.
• End-of-contract process: When our relationship with a client ends, we will work closely with them to ensure they are offboarded from our systems and services cleanly, in line with their requirements, while maintaining the quality of our service. ; ; Each offboarding is individual to the client, our services are not one size fits all. We will work with the client to create a detailed exit plan that gives assurance that their service will be offboarded safely and securely. ; ; Our objective is to deliver service excellence to the client until the end of the last day of the service.

Using the service

• Web browser interface: Yes
• Supported browsers: Microsoft Edge
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile service provides employee access to payslips and other payroll/HR documents.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: EPayfact including reporting are accessed by the payroll users via web browser. ; ; External systems, such as HR applications, can interface via flat files or XML using the General Interface Facility, via JSON with the ePayfact API, or via bespoke interfaces.; ; iPayview can be accessed by all employees via web browser, or Android/iOS app.
• Accessibility standards: None or don’t know
• Description of accessibility: N/a
• Accessibility testing: N/a
• API: Yes
• What users can and can't do using the API: The Payroll API uses standard JSON to allow the import of HR data. Additionally, it offers the ability to import temporary adjustments to pay using any combination, of hours, amounts and rates. The API updates the system in real time allowing the user to keep the payroll data as accurate. The API also provides a means of querying the status of imports submitted via the API and their progress and any processing issues. The API utilises the same strong security protocols and protections as the main web application.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • Other
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Our system is designed to scale horizontally and vertically using a modern n-tier architecture. ; ; We use system monitoring tools to ensure there is enough capacity for all clients.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Other
• Other data at rest protection approach: SQL server TDE encryption
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Depending on the service model in place, CGI can extract data on a client's behalf or, where the client undertakes the data processing they will be able to extract data directly from the system using reporting or a data dump function.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • JSON
  • PDF
  • Plain text
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Through the predefined Excel template
  • XML
  • JSON
  • PDF
  • Plain text
  • Using data entry screens

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The Payroll System availability is at least 97% during System Core Hours.; ; Service Levels apply to the period between 08:00 to 18:00 Monday to Friday excluding Public holidays in England and Wales (“System Core Hours”). ; ; The standard Service desk offers a service level of 100% availability during Helpdesk Core Hours.
• Approach to resilience: Our data centres are ISO27001 certified and full disaster recovery and business continuity plans are in place.; ; The service is delivered by multiple servers for each role (ie web servers, SQL servers). The hosting platform has built in redundancy (multiple VM hosts, data on resilient storage). ; ; Data and server images are replicated to secondary data centre for failover in DR scenario.
• Outage reporting: Infrastructure monitoring software is in place to detects failures and raises tickets directly with service desk for investigation.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Users must be connected to the CGI Network. ; Users must connect over a dedicated management VPN. ; Users can only access management interfaces with a separate, privileged account. ; Users authenticate to the servers using their username and password. The password has to be sufficiently strong and contain at least 14 characters. ; The servers are located in physically secure data centres with strict access control to data halls and the racks housing the servers.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intertek
• ISO/IEC 27001 accreditation date: 07/04/2021
• What the ISO/IEC 27001 doesn’t cover: The certification covers the full range of services offered by CGI.
• ISO 28000:2007 certification: Yes
• Who accredited the ISO 28000:2007: Intertek
• ISO 28000:2007 accreditation date: 7/4/21
• What the ISO 28000:2007 doesn’t cover: The certification covers the full range of services offered by CGI
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO27701 - Data Privacy Management
  • ISO22301 - Business Continuity Management

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Application of NCSC Cloud Guidance
• Information security policies and processes: CGI has a series of security, integrity, and privacy policies and best practices which relate to facility and personnel security to protect client data. ; ; These include: ; • Global Privacy and Data Protection Policy; • Member Commitment to the Code of Ethics and Business Conduct; • General Office Security; • Facility Design and Construction Standards; • Third Party Access Standards; ; Other operational standards include: ; • Network Security Standards; • Access Control Standards; • Password Security Standards; • Malicious Code Protection Standards; • Database Security Standards; • Information handling Standards; ; Within CGI, compliance and audit activities are performed at multiple levels to ensure our stringent security processes are being followed. ; ; • Self-audit processes (automated and manual) are put in place to measure the effectiveness of controls and verify that security requirements have been met at the business unit level.; • Enterprise Security performs periodic assessment/review of security controls within the company.; • CGI Internal Audit performs security audits based on enterprise risks.; • CGI Corporate Security Policy establishes the baseline security rules to protect the assets of CGI and our clients. ; • External auditors assess CGI for SOX compliancy and 5970/SAS 70 audits.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our configuration and change management are based on ITIL. ; ; A Change is raised as a result of an incident or problem or addition to the product, Impact Assessed by engineer, Technical Authority given by SME, approved for implementation by Change advisory Board including Technical Design Authority, Service delivery manager and Applications Support.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Systems are regularly patched - only tested patches are applied. ; ; Should a high risk vulnerability be discovered and a patch released out of cycle then it is applied assuming it passes testing.; ; Systems undergo an annual CHECK Penetration Test and the observations are addressed.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: CGI SOC is utilised. This gives protective monitoring that is GPG13 compliant as well as 24x7 monitoring. ; ; Should a security event be triggered it is given a severity rating. Should the rating be high enough then Management is immediately notified as well as the CGI Control Bridge. Management will then take advice as to the course of action to take. ; ; Other less severe alerts are emailed to Management. There are monthly meetings between Management and the SOC to examine trends.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Anybody can raise an Incident with the CGI Service Desk. It is then given a priority (1-4). ; ; There then follows 6 phases as follows: ; ; • Detection ; • Analysis ; • Confinement/Containment ; • Eradication/resolution ; • Recovery ; • Post Incident

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  CGI is passionate about protecting the environment. This is evidenced by our UK corporate policy, backed by Science Based Targets (SBTs), to be Net Zero by 2026 and to be operationally Carbon Neutral by the end of 2022.; ; Equally important is our approach to responsible operations, ensuring we meet or exceed legal obligations for good governance and participate in important voluntary measures such as the UN Global Compact and Sustainable Development Goals.; ; We are committed to protecting the environment through mindful stewardship and responsible operating practices, as well as delivering a robust set of environmental and energy solutions for our clients.; Highlights of our commitment include, but are not limited to:; ; - As part of our global commitment to be net-zero by 2030, CGI in the UK has also committed to set science-based emissions reduction targets through the Science Based Targets initiative aligned with climate science and is a signatory of the Race to Zero; - CGI’s appointment of a dedicated UK programme manager to deliver against our Net Zero targets.; - Extension of our climate change commitment into our supply chain such that 50% of our suppliers, by spend, will have set their own SBTs to reduce their climate impact by 2026.; - CGI’s ‘No Planet B’ initiative - Engaging with our members, clients, suppliers and communities, to identify and deliver additional benefits including tree planting and canal restoration projects.; ; As and when we engage in the call-off for our services, we will ensure that we remain aligned to our approach to fighting climate change, and we will work with the buyer to define specific Social Value deliverables and reporting metrics as part of the engagement.
• Equal opportunity:

  Equal opportunity

  At CGI we are proud of being a Responsible business and are committed to a more inclusive and sustainable world. We believe that business has an obligation to act responsibly, a belief which is realised across our organisation. ; ; Aligned with the five government social value “themes" of Covid-19 recovery, tackling economic inequality, fighting climate change, equal opportunity and wellbeing, CGI’s approach is focussed on three distinct pillars: Climate, People and Communities.; ; CGI recognises the richness that diversity brings to our organisation, embracing this diversity within our business culture. We are committed to challenging ourselves to ensure we leverage diversity and inclusion to spur collaboration and bring innovation to our clients, creating an environment where every member can bring their whole selves to work. ; ; We have several peer-to-peer employee networks designed to support our members in many ways. These networks offer encouragement and support and deliver activities and raise awareness to ensure everyone has the opportunity to contribute to our success.; ; We are committed to recruiting women, students, those with disabilities and other historically under-represented groups. For example, we are partnering with various university training partners to deliver our Technology Industry Gold accredited Degree Apprenticeships, and we advertise our roles on specialist job boards such as Evenbreak (disability) and myGWork (LGBT+).; ; We ensure that all organisational policies, pay, hours of work, training, performance review schemes, disciplinary or other procedures and benefits are designed to promote equal opportunity and provide protection for all members.; ; As and when we engage in the call-off for our services, we will ensure that we remain aligned to our approach to equal opportunity, and we will work with the buyer to define specific Social Value deliverables and reporting metrics as part of the engagement.
• Wellbeing:

  Wellbeing

  At CGI, we are acutely aware of the pressures on individuals in our modern-day society, and also how the health of our company and the wellbeing of our members are closely tied. To address these pressures, we train our staff members in Mental Health First Aid (our MFHA network consists of over 300 Mental Health First Aiders), and through our ‘Oxygen’ programme (CGI’s award winning health and wellbeing programme) we support our members with physical and mental wellbeing resources, and we are extending wellbeing initiatives such as step challenged to our members, clients and suppliers.; ; We pride ourselves on being known as a responsible company, where we pull together as a friendly team, helping all our members to bring their whole selves to work. Our member wellbeing initiatives have received awards from the CIPD (Chartered Institute of Personal Development) and CHS (Corporate Health Standard) Wales.; ; Part of our heritage is to build relationships with the communities in which we live and work. An example of our commitment to wellbeing in the community is the way in which we support and sponsor local and community groups and sports clubs nominated by our members. Over the last year we have sponsored kits for more than 500 different clubs and groups. ; ; Each CGI member has a dedicated day each year for volunteering activities, whether that's supporting a charity of their choice or participating in one of our many community initiatives, such as tree planting and canal restoration days. ; ; As and when we engage in the call-off for our services, we will ensure that we remain aligned to our approach to wellbeing, and we will work with the buyer to define specific Social Value deliverables and reporting metric as part of the engagement.

Pricing

• Price: £1.01 a transaction a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.