Brickendon Consulting Limited

Digital Transformation

At Brickendon, we specialise in guiding government organisations through the complex process of Digital Transformation. We help harness the power of technology and aid the adoption of new technologies to revolutionise your operations, move activities into the digital domain, enhance customer experiences, and unlock new opportunities for benefiting your customers.

Features

• Business Process Optimisation
• Customer Experience Enhancement
• Innovation and R&D
• Digital Infrastructure Modernisation
• Workforce Enablement
• Risk Management and Compliance

Benefits

• Streamline and automate workflows, increase efficiency, reduce costs
• seamless, omnichannel experiences that delight customers, foster loyalty and advocacy
• drive continuous improvement and stay ahead of the competition
• Upgraded IT infrastructure to improve scalability, security, agility and adaptability
• Empower your staff with tools, training, and support
• Mitigate risks and ensure compliance with regulatory requirements

£325 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.burke@Brickendon.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

177326232025473

Contact

Chris Burke
07775303232
chris.burke@Brickendon.com

Planning

• Planning service: Yes
• How the planning service works: We begin by understanding your organisation's objectives and crafting a clear digital transformation strategy aligned with your long-term vision. ; We work closely with your leadership team to foster a culture of innovation, collaboration, and agility, ensuring that everyone is aligned and empowered to embrace change.; Leveraging the latest technologies, we help you identify the right digital solutions to meet your organisation's needs. Whether it is cloud computing, artificial intelligence, Internet of Things (IoT), or blockchain, we will help you integrate and optimise technologies for maximum impact.; We help you harness the power of data analytics and business intelligence to gain actionable insights, drive informed decision-making, and optimize performance across your organisation.; Putting the customer at the centre of everything we do is essential for success. We help you understand your customers’ needs, preferences, and pain points, and design digital experiences that delight and engage at every touchpoint.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Brickendon Consulting can provide training in:; * Cloud migration; * Hosting solutions; * PaaS ,SaaS and IaaS management; * Microservices Architecture; * DevOps culture and implementation; ; We can provide Cloud Engineers and other professionals to help provide training to our clients and hosting solutions.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We offer comprehensive services to setup, govern and deliver your digital transformations, to partner with current teams, augmenting capability and capacity. We also provide migration of data and users from any legacy services onto the new services if required.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Implementation of support and ongoing support
  • Planning
  • Quality assurance and performance testing
  • Setup and migration
  • Security services
  • Training
  • Cloud selection framework
  • Maturity assessments
  • Architecture design and implementation

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Brickendon's multi award winning Quality Assurance & Testing Practice enables you to benefit from reduced error rates, higher quality software and faster high-calibre software delivery. We offer a complete Testing Service including;; Test Strategy, Test Design and Execution, Cyber Security Testing, Codeless Test Automation, Functional Testing, User Acceptance Testing (UAT), Operational Acceptance Testing (OAT), System Integration Testing (SIT) Compatibility Testing, Accessibility Testing, Non-Functional Testing (NFT), Performance Testing and our algorithm based Automated Intelligent Regression Testing (AIRT). We offer tailored testing strategies, end-to-end life cycle testing, automation and tooling. We are collaborative partners to our clients and facilitate continuous improvements.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Buyer hosting or software
• How the support service works: We can provide service support on a managed service, managed capacity or time & materials basis. We have expertise in managing:; * Cloud contracts; * Cloud environments; * SLA, SLO and OLA management; * Help desk 24/7

Service scope

• Service constraints: We will not be physically hosting any cloud environments.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our SLA will be built based in user requirements.; ; Depending on requirements of system we can provide an SLA as follows (this is 24/7):; ; Critical - response within an hour; High - response within 2 hours; Medium - response within 4 hours; Low - response within 8 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users can chat to the support team or a bot 24/7
• Web chat accessibility testing: All our testing has tests for assistive technology users
• Support levels: Brickendon Consulting provide clients with support services up to 24/7 depending on specific client requirements. Our procedures first and providing ultimate flexibility in support and the most effective cost model. We can provide UK only support or leverage our global support teams in Poland and India to provide these services.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 09/05/2021
• What the ISO/IEC 27001 doesn’t cover: Nothing.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Brickendon Consulting acknowledge the Climate Emergency and the race to Net Zero. Brickendon Consulting will be Net Zero by 2028. We recently formulated a Carbon Reduction Plan which elaborates in detail our Scopes on emissions and the initiatives we have to meet this challenge. ; ; Brickendon Consulting embrace our collective and urgent responsibility to address the causes of climate change and enhance the resilience of our business, our clients as well as its supply chain to withstand climate change impacts happening now and in the future.

  Equal opportunity

  We are committed to eliminating discrimination and encouraging diversity amongst our workforce. Our aim is to ensure each employee feels respected and is valued based upon their skills, performance and commitment.; We have a strong culture that spans countries, cultures and our employee’s nationality, ability, gender, identity, sexual orientation, age, religion, ethnicity or stated preferences.; By both policy and our actions, we work towards creating an environment of not just acceptance but active encouragement for our team members to being their best individual selves.

  Wellbeing

  We believe in the wellbeing of all our employees and empower & inspire all our team are leaders with a role to shape and influence how we tackle complex problems. We encourage everyone to dream big, be heard and enable each other.; ; It’s our goal that everyday spent at Brickendon helps our team members on their personal journey. We have resources and programmes dedicated to building our subject matter expertise, leadership and commercial acumen and supporting the wellbeing of our teams and their families.

Pricing

• Price: £325 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.burke@Brickendon.com. Tell them what format you need. It will help if you say what assistive technology you use.