REO DIGITAL LIMITED

Customer Experience & Optimisation

Strategy and support for customer experience and digital experience platforms including but not limited to personalisation, experimentation, analytics, data layers & tagging audits, customer insight & user analytics.

Features

• Maximise system/platform capabilities
• Leverage multiple complimentary systems
• System setup & audits
• Vendor selection and recommendations
• Training
• Proof of concepts

Benefits

• Improve system(s) ROI
• Leverage capabilities of system(s)
• Build trust in insight/data provided by system(s)
• Smooth transition to new system(s) with training and success stories
• Setup centre of excellence
• Avoid hidden mistakes
• Increased speed of deployment

£850 to £1,200 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.gripton@reodigital.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

177360103037952

Contact

Simon Gripton
0203 827 7539
simon.gripton@reodigital.com

Planning

• Planning service: Yes
• How the planning service works: Support based on a variety of variables ranging from defining required system capabilities, budget, integration, ease of use and ongoing support.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Experimentation & AB Testing
  • Personalisation

Training

• Training service provided: Yes
• How the training service works: We provide comprehensive training across most experimentation and personalisation platforms. Training can be tailored to your teams competency - non technical vs technical end users for example. ; Training is typically delivered onsite but can be remote if required.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Experimentation & AB Testing
  • Personalisation

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Setup and migration of experimentation and personalisation platforms
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Experimentation & AB testing
  • Personalisation

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We provide audits, ongoing diagnosis and technical QA support to help teams from implementation as well as throughout the lifetime of the chosen experimentation and personalisation platforms e.g. debugging, integrations with other systems to enhance capabilities, new implementations i.e mobile, Apps etc

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We provide support for third party software - Analytics, Experimentation/ AB Testing and Personalisation platforms.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Responses are provided the same working day. Tickets received over the weekend will be actioned the next working day. ; ; We do also offer out of hours support as and when required.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support is provided f2f, online or via phone Monday-Friday, 9am - 5.30pm as standard. The cost is included in the overall services costs. ; ; The Customer Success Team will act as first line support. Where necessary, the query will be escalated to a technical consultant or developer.; ; Out of hours support is available and is priced on a per case basis.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 23/01/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Our services improve digital experiences for all users. This includes people with disabilities and accessible needs, allowing them the opportunity to access digital services which they had previously been unable to.

Pricing

• Price: £850 to £1,200 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.gripton@reodigital.com. Tell them what format you need. It will help if you say what assistive technology you use.