Computacenter (UK) Ltd

Compuatacenter - AWS Billing & One Government Value Agreement (OGVA)

Under an agreement between Amazon Web Services (AWS) and the UK government, Computacenter are able to offer AWS billing services and OGVA agreements to accelerate adoption of cloud computing in the public sector.

Features

• Invoicing for AWS consumption
• Pay as you go pricing or committed spend contract
• Various support options available

Benefits

• Supplier consolidation
• Access to government wide discounts from AWS
• Invoicing and payment flexibility
• Access to skilled resources to help accelerate cloud consumption
• Access to a number of partner funding programs

£1.00 a licence

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

177433174323003

Contact

Karen Baldock
+44 (0) 1707 631000
government@computacenter.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: AWS Marketplace, Software Asset Management
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: N/A to the service

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response times for ; standard issues are ; within 8 hours during ; operating 9:00 -5:30 ; (mon-fri) Weekend ; support is available at ; additional costs subject ; to customer ; requirements
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Depending on the support model required, Computacenter can accommodate the exact needs of each customer; from having dedicated support resources deployed on-site or remotely on a resource-on-demand basis, to formal managed service support agreements. The contact mechanisms, service hours and response time SLAs available are flexible to align with your specific requirements.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Onboarding assistance is provided by a dedicated team
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: All data is maintained by the customer under AWS terms with Computacenter acting as a reseller.
• End-of-contract process: The customer can either extend the contract or an offboarding process will be enacted with support from Computacenter provided to assist in this process.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: Scaling is handled by the vendor, please contact us for further information.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics are provided by the vendor AWS and Computacenter will share these with the customer.
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: AWS

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Protection of data at rest is set by the vendor, please contact us for further information.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: All data is maintained by the customer under AWS terms with Computacenter acting as a reseller.
• Data export formats: Other
• Other data export formats: N/A
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SLA’s are set by the vendor, please contact us for further information
• Approach to resilience: Approach to resilience is set by the vendor, please contact us for further information
• Outage reporting: Outage reporting is set by the vendor, please contact us for further information

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Authentication requirements are set by the vendor, please contact us for further information
• Access restrictions in management interfaces and support channels: Access restrictions are set by the vendor, please contact us for further information
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: Management access requirements are set by the vendor, please contact us for further information

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 28/04/2022
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001 certification relates to the information security management system and not the products or services of the certified organisation
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Gemserv Ltd
• PCI DSS accreditation date: 22/09/2021
• What the PCI DSS doesn’t cover: As per section 2a of the PCI-DSS certificate, there are no areas that were marked as ‘Not Included’. We therefore confirm we are compliant across all relevant requirements for our services as a Hosting Provider, Managed Services and Payment Processing.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The Group ISMS contains a consistent security assurance framework and accompanying baseline set of Information Security Policies that are to be used throughout the Computacenter Group. Information Security Policies define the minimum security standards for the Computacenter Group. They consist of technical, procedural and staff behavioural rules that work in concert to preserve the security aspects of Computacenter IT Systems and the information that they process. The Group ISMS Information Security Policy set is divided into categories covering topics such as Information Security Management, End-user responsibilities and Acceptable Usage plus technology specific security requirements. An 'Acceptable use Policy' (AUP) document is included in the Policy set, as a minimum, which must be read and understood, for ensure employee’s know their obligations and comply with this and any other Security Policies that relate to their role in the organisation.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change management approach is set by the vendor, please contact us for further information
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability management approach is set by the vendor, please contact us for further information.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring approach is set by the vendor, please contact us for further information.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management approach is set by the vendor, please contact us for further information.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Computacenter ensures that our business practices deliver effective stewardship of the environment in line with the Social Value Model. We are establishing a Science Based Target (SBT) for carbon emission reductions. Our Net Zero Journey Group Emissions is now just 16% of 2015 levels as outlined in our carbon reduction plan to achieve ‘Net Zero’ carbon emissions by 2050. The 2050 target has been brought forward to 2040.; Business travel is necessary, both for our customer requirements and for our staff. We have materially reduced business travel, ensuring all business trips are necessary, helping reduce carbon emissions. We are investing in technology to allow greater use of existing communication platforms as part of our ‘hybrid working’ strategy. One of the key benefits we believe this will help us realise is reducing emissions from business travel by 35 per cent by 2025 (compared to 2019). For G-Cloud services this means that we will drive the use of virtual, technology-enabled meetings as much as possible for all internal and external sessions, including those with our wider supply chain. ; Further to this we can provide customer advisory services which include guidance and recommendations on how to improve their sustainability performance to help inform customer decision making whilst achieving the desired commercial and technical outcomes through the services being provided. ; As of 2019, Computacenter introduced incentives to encourage the replacement of the existing Fleet with Ultra Low Emission Vehicles. We have 44 electric charging points across 2 of our locations to encourage the adoption of electric and hybrid vehicles, either through our company car scheme or privately. For this framework specifically, this means that our consultants, project managers and engineering resource will have access to a ULEV vehicle via our company car scheme and the ability to charge a vehicle at Computacenter office locations.
• Covid-19 recovery:

  Covid-19 recovery

  Throughout the pandemic we have closely followed and implemented government guidance relating to the workplace and COVID-19. We created a COVID-19 risk assessment to enable us to understand the improvements that need to be made to our workplace conditions in line with the Government COVID-19 secure workplace guidelines and the business advice that is now current. It looks at the risks of COVID-19 in the workplace, such as hygiene, & cleaning and then states what we must put in place to mitigate these risks.; ; As we enter the recovery phase of the pandemic, we have introduced hybrid working for our employees. This will allow most employees including those delivering G-Cloud services increased flexibility in how and where they work ensuring that we still deliver the best service to our customers whilst looking after our people.; ; Our COVID-19 steering committee is there to identify activities that will improve workplace conditions then plan, build and regularly monitor various programmes focused on supporting the COVID-19 recovery effort. At these meetings, chaired by our Chief People Officer (‘CPO’) Sarah Long, our CIO Mark Slaven and Services operations, the steering committee discuss changes that need to be implemented, identify areas of improvement, and review our roadmap of new activities. ; Throughout the life of the contract, we will use our existing activities (as well as those that are in development in due course) to continue to improve workplace conditions in support of the COVID-19 recovery effort. ; ; Questions relating to travel were included in the COVID-19 surveys that were issued through the pandemic. The assessment highlighted concerns people had about public transport. To help all employees; managers were coached and given guidance about being flexible with start/finish times. We continue to adapt our approach based on feedback received through the steering committee and employee surveys.
• Tackling economic inequality:

  Tackling economic inequality

  As a diverse and inclusive organisation with a strong focus on equality within the workplace and driving in-work progression, our approach to recruitment and employment is aligned to recognised industry best practices such as the 5 principles of quality work as set out in the Good Work Plan. ; Our Employee Impact Groups for disadvantaged or minority groups provide representation, support, and community engagement on behalf of our workforce, feeding into our People Panel ensuring all voices are heard, underpinning our wider ambition of building a sustainable business for the long term.; We put specific measures in place to provide opportunities to under-represented groups or those who face barriers to employment, including comprehensive outreach programmes for schools and universities, as well as partnerships with several non-profit organisations within our communities. We will continue to focus on reaching harder to reach groups and people who are underrepresented in our sector by working with charities and schools in the local community to offer career talks and work experience opportunities. Our School outreach programme has over 130 volunteers dedicating over 2,600 hours running activities for employability and life skills in schools, colleges and universities.; Computacenter is one of the 9 founding members of ‘Technology Community for Racial Equality’ (‘TC4RE’), a group set up to drive racial equality throughout the technology industry, with which we are delivering a half-day virtual event on ‘Enabling Ethnic Diversity’ featuring a series of expert keynotes, live panel discussions and interactive workshops with representation from across the UK technology community.; Furthermore, Computacenter has signed the Armed Forces Covenant, our programme provides the opportunity to attain a degree and Service Now certification whilst receiving full salary. This programme is the first of many programmes we intend on running to help ex-forces personal transition back into the workplace and the IT industry.
• Equal opportunity:

  Equal opportunity

  Computacenter is committed to providing equal opportunities to all through fair recruitment practices and employment conditions across our organisation. ; We are a Disability Confident ‘Committed’ employer, committed to making lasting changes to our business creating a diverse talent pool. We work with partners through our community outreach activities who are specialists in disability. An example is our work with Knightsfield School in Welwyn Garden City, a specialist school for deaf children. We run at least 3 ‘get work ready’ events with them, as well as offer up to 4 work experience opportunities and onsite visits every year.; For this contract, we will use existing initiatives (as well as others that are in development) to provide career opportunities for individuals from under-represented groups to address requirements for specific skills or roles with a focus on increasing skillsets through the life of the contract. This will include apprenticeships aligned to security and cloud/infrastructure departments, as well as industrial placements and graduate schemes for our ServiceNow Center of Excellence, with specific focus on delivering cloud-based services to our customers.; Our workforce for services delivered under this framework will have access to existing initiatives aimed at supporting in-work progression and development for those from disadvantaged/minority groups. For example, our gender diversity initiatives include our Growing Together programme, which 52 women have been through so far, of which over one-third have been promoted or taken a new role within a year following the mentoring and coaching provided. ; We are also committed to driving racial equality across our business and the wider technology industry. We are a founding member of ‘Technology Community for Racial Equality’ which recently delivered a half-day virtual event on ‘Enabling Ethnic Diversity’ featuring a series of expert keynotes, live panel discussions and interactive workshops with representation from across the UK technology community.
• Wellbeing:

  Wellbeing

  We understand how important employee Wellbeing is for a sustainable business model, therefore we are committed to creating a sustainable supply chain. Ensuring the wellbeing of our employees are looked after will positively affect productivity, recruitment, and retention rates. ; ; In November 2021, a designated UK wellbeing manager was appointed and has since launched our wellbeing strategy, which aligns with the Social Value Model and the 6 standards of the Mental Health at Work Commitment, signed in July 2021. We are actively implementing the enhanced mental health standards as recommended through the ‘Thriving at Work’ review, and NICE mental health at work guidelines, as part of our Wellbeing strategy. The strategy encompasses four pillars of wellbeing, mental, physical, financial, and social. We are a Menopause friendly organisation and have created a support network for those in need. ; ; We have 109 Mental Health First Aid (MHFA) accredited staff in the UK, trained by Mind, who act as Wellbeing Champions providing mental health first aid support and promoting our wellbeing services which those delivering G-Cloud service provisions will have access to. These champions are from every business area and from different seniority. We hold events throughout the year organised by our UK wellbeing manager and Champions, which have included celebrating World Mental Health days, Menopause awareness, financial wellbeing webinars and sponsored events to raise money for our mental health charity partners. ; ; 2021 also saw the launch of our new groupwide app-based programme ‘Be Well’ which gives our people access to over 3,000 fitness, nutrition, health and wellbeing courses through Humanoo. Through this app we have launched an extremely popular groupwide step challenge and has encouraged our people to be more active, with over 35% of our workforce now using the app and covering over 1.8bn steps so far.

Pricing

• Price: £1.00 a licence
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.