Nomensa Ltd

Value proposition consultancy

In our user-centred value proposition service our UX Strategists help your team craft a compelling vision to articulate the unique benefits your product or service offers. By deeply understanding user needs and desires, it ensures that your products and services resonate with the audience, driving engagement, satisfaction, and loyalty.

Features

• Highly collaborative workshops to define vision
• User needs and opportunity mapping
• Exploration of organisational strengths and weaknesses
• Comprehensive analysis of user behaviour
• Strategic framing of value proposition statements
• Competitive landscape analysis for differentiation
• Stakeholder interviews to align organisational vision
• Value messaging tailored to target audiences
• Brings teams together to iron out issues and disagreements

Benefits

• Creates organisational alignment on your value to users
• Guides plans for products, services and communications
• Articulates clear service benefits and differentiation
• Defines competitive advantage of services or products
• Allows a user-centred focus for decisions
• Increases customer satisfaction, loyalty and engagement
• Enhances clarity around product/service value for internal stakeholders
• Identifies market gaps and opportunities for innovation
• Builds a foundation for targeted user experience strategies
• Provides solid foundation and increased chance of success

£550 to £1,500 a person a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@nomensa.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

177584484368496

Contact

Stuart Pollock
0117 9297333
gcloud@nomensa.com

Planning

• Planning service: Yes
• How the planning service works: We start each project or programme of work by understanding priorities and goals. This helps guide us and sense check work throughout the programme. You will have a dedicated project manager who ensures successful delivery. You'll also have access to delivery managers and business analysts if necessary to strengthen this work. ; ; In Discovery and Alpha, we support planning by identifying user needs and technical requirements. This lays a foundation that supports meeting user needs. This makes sure the right things are prioritised, designed and built, which in turn minimises risks and offers value for money. ; ; We look towards the future in the early stages to make sure what we deliver is scalable and sustainable. ; ; In Beta, we focus on how to release the service or work with minimal risk and continuing to test and iterate. To do this, we consider:; ; * team size and the capacity to gain meaningful insights; * how the project will work with other services and across channels; * rolling out the work; * impact on other teams; ; We also set up success metrics and gather performance data.; ; We plan a smooth transition into Live by prioritising and resourcing continuous improvement activity.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We work collaboratively with clients to adopt a one-team culture and create an open and transparent partnership. This approach creates opportunities for knowledge transfer and training which upskill internal teams. This might include:; * learning from working together; * lunch and learns ; * A culture where questions are encouraged; ; We also offer more formal, bespoke training sessions. We adapt the content and format to suit different learning styles, group sizes and locations (for example, in-person or remote). ; ; We tailor our training and resources to suit different audiences including product owners, policymakers, delivery managers, user researchers, service designers, interaction designers and developers. We provide user guides and documentation so you can train the trainer and be self-sufficient.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We’re well-versed in supporting public sector clients in migrating services, both between cloud-based solutions or from existing legacy systems. ; ; We use the information gathered from user research and technical research to identify the best solution for the new or existing service. We then work with you to create a clear roadmap for migrating your service to the cloud. ; ; We are technology agnostic so provide objective recommendations that best suit your requirements and organisational needs. We strive to support you in selecting a sustainable solution and work with you to define requirements for how your service will be managed, supported and incrementally improved as it evolves.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As an ISO 9001 and ISO 27001 accredited agency, we have a robust set of processes and frameworks for quality assurance. ; ; We conduct all our research within the Market Research Society standards and are General Data Protection Regulation (GDPR) compliant. ; ; We adopt an Agile methodology and align with the Technology Code of Practice. Our approach incorporates elements of best practice in project management and delivery, including: ; * continuous integration - code builds and tests; * continuous delivery - code release and deployment; * monitoring - performance and end-user experience; ; As part of our day-to-day process, we:; * run stand-ups to track our work; * peer review our code to ensure that it is robust and meets best practice standards; * manage our development progress using JIRA issue and project tracking software; ; During the UAT process, you will be able to be actively involved in the prioritisation of changes or bugs. ; ; To allow for fast and effective deployment of our work, we use continuous integration and deployment. This allows us to automatically test our code to minimise risk and ensure quality, so your site is robust and stable.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Types of services supported:; User Experience (UX) and accessible front-end development services; Technical review and development services; Software design and development services in Drupal, Vue, Javascript, .Net, MS Dynamics, CMS, CRM, content support and management; Development; Discovery, Alpha, Beta and Live services, ; Cloud and Data Architecture and QA services ; Agile Development teams; Cloud infra and support for 24/7 service with first, second and third level support services

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Question response times are dependent on priority level. ; ; For our accessibility services, out of office hours support is not provided as a standard.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We use Microsoft teams for our chat technology for projects, this can be configured by the user which we can help them to do and is rated highly for accessibility. ; ; Alternatively, we can use other chat channels depending on the need of the individual on the project such as Slack. We adapt to the needs of our clients.
• Support levels: We provide email, telephone, chat, video meetings (teams or zoom) and onsite support to help you across the project to implement our recommendations. Costs are dependent on the amount of support required. ; ; Users are provided with a free-of-charge Account Manager to support ad-hoc requests and triage to the team where required. We adapt to the needs of our clients and seamlessly integrate with their ways of working.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 01/11/2023
• What the ISO/IEC 27001 doesn’t cover: Our ISO27001 accreditation covers all of our services
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity

  Tackling economic inequality

  Tackling economic inequality:; Nomensa are gold-accredited Investors in People, demonstrating our emphasis on learning and development and ensuring this has impacts beyond our business and into the local community. We continue to work closely with local schools, colleges, universities and other organisations to help build the local digital skills economy for the current and next generation.; Recognising the benefits of a diverse workforce, we’re committed to creating employment opportunities, particularly for those facing barriers to employment. Each year, two interns join us as part of Hargreaves Lansdown’s Strive Internship, which offers paid internships to BAME students. ; Organisational growth has enabled us to increase the number of apprenticeship, graduate and internship roles we offer. Since 2013, 52 apprentices, interns and graduates have developed their skills and progressed their careers with us. ; We also partner with charity Envision, who work with young people from less advantaged backgrounds to “make change happen whilst building their skills beyond the classroom”. Envision is a UK based charity that empowers young people from less advantaged backgrounds who are underrepresented in the world of work to develop essential skills and confidence through tackling social issues affecting their community. ; This year our mentor team won Mentors of the Year across the programme as well as the group of young people winning the overall award for Envision finalists 2023/24. ; ; As part of our commitment to social responsibility and community involvement, we have our Employee Volunteer Day initiative. ; ; Employee Volunteer Day is an opportunity for all employees to take a day off from work to support a charitable cause of their choice. So far, our volunteering hours include: ; • Supporting Bristol University outreach to school’s program providing coding and development support to events for school children. ; • Volunteering at career days. ; • Support on steering groups for Vocscur’s LGBTQ+ partnership.

  Equal opportunity

  Equal Opportunity: ; We recognise the importance of a diverse workforce and are committed to providing a working environment that is free from discrimination. We promote the principles of equality and diversity across everything we do and work to ensure that our workforce is not only representative of UK population but treated fairly and equally. ; As part of our E&D policy, we encourage applications and provide the support for candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief. ; We know our work to meet this ambition is never finished and constantly strive towards identifying improvements to our people, processes, supply chains and environment. ; We continue to proactively monitor, evaluate and improve our offering, but we currently have in place the following processes: ; • Inclusive recruitment training and use of inclusive practices, including blind CVs, utilising alternative recruitment networks that aim to support underrepresented groups (e.g. Technojobs) and providing specialist support throughout the recruitments process, being recognised as a Disability Confident Committed company.; • Early careers paths established using apprenticeship route (Level 3-Level 6) and exploring opportunities for structuring new and existing roles in line with T-level and higher apprentice frameworks. Attracting typically under-represented groups within the sector, our initiatives have already seen 52 Graduates/Apprentices since 2013.; • Intern schemes, including already participating in Hargreaves Lansdown’s Strive Internship, which aims to offer up to 75 paid internships to minority ethnic students, alongside the Envision mentoring scheme, where we provide mentoring to local schools, recently winning mentors of the year 2024 and the group of young people we mentored from Digitech winning the overall event. ; • Employee-led working groups and assigned individuals leads, including a equality diversity and inclusion group, who proactively monitor, plan and implement new initiatives, schemes and processes.

Pricing

• Price: £550 to £1,500 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@nomensa.com. Tell them what format you need. It will help if you say what assistive technology you use.