Metaforms
Web based software for data collection, building and publishing online forms. It includes also mobile devices access via a mobile app. Designed to transfer paper based forms to the web.
Features
- online forms platform
- online forms builder
- pdf printing
- business forms
- real time reports
- users and groups access management
Benefits
- quickly create and publish online forms
- assign and track forms progress
- collect and analyze collected data
- quickly migrate paper based forms to web
Pricing
£500 an instance a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
1 7 7 7 1 2 7 4 5 7 5 5 7 6 9
Contact
BGO SOFTWARE OOD
Martin Elenkov
Telephone: +359 894 481 089
Email: martin.elenkov@bgosoftware.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Community cloud
- Hybrid cloud
- Service constraints
- No. It doesn't.
- System requirements
-
- Microsoft Windows Server
- 2 CPU cores, 8GB RAM
- Client computers running a recent browser version
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Urgent tickets are resolved in 1 hour. Out of work hours and weekends support is available at extra cost.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- Screen magnifiers and screen readers.
- Onsite support
- Yes, at extra cost
- Support levels
- We provide 2 levels of support: Standard: Includes 24/7 tickets, working hours phone support, 20 hours per year free development and customization support for building reports and customizing the software. Gold: Dedicated account manager, dedicated cloud support engineer, 24/7 tickets, working hours phone support, 40 hours per year free development and customization support for building reports and customizing the software. 1 day reaction to start building customized reports and data extracts.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Online and onsite training. User manuals are downloadable from the system itself.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- The data is provided as a SQL Server database backup, and/or excel spreadsheets and csv files.
- End-of-contract process
- Usually there is an exit plan strategy negotiated and provided at the beginning of the contract. That can vary depending on the customer needs. All the data belongs to the customer so the minimum is that the data is provided as a SQL Server backup file with a protocol of receipt at the end of the contract.
Using the service
- Web browser interface
- Yes
- Supported browsers
- Chrome
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The mobile devices are used for data collection. The forms designer tools are not available for mobile.
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- Description of service interface
- There is a web based admin console which allows the users to create forms, modify and maintain certain aspects of the platform.
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- Screen magnification tools and screen readers.
- API
- Yes
- What users can and can't do using the API
- The service has an API which offers the full capabilities for storing and fetching data.
- API documentation
- Yes
- API documentation formats
-
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- The buyers can order implementation of their forms as a service and also custom development of software extensions.
Scaling
- Independence of resources
- The service can be automatically scaled up by the underlying infrastructure.
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- European Economic Area (EEA)
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Physical access control, complying with another standard
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- All data is exportable in CSV format directly from web interface. Forms are printable also as PDF.
- Data export formats
-
- CSV
- ODF
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- The guaranteed availability according to our SLA is 99.95% If there is less availability the customer is compensated by deducting the proportional amounts from the monthly bill.
- Approach to resilience
- Our service runs on VMWare high availability clusters. Each node has two identical physical servers for redundancy. There is a SAN storage network with high availability power supply and RAID 10 arrays. At least two alternative network routes are used per node.
- Outage reporting
- Email alerts and support tickets.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- User management, user roles and admin
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- ALBERK QA TECHNIC CORP.
- ISO/IEC 27001 accreditation date
- 06/03/2020
- What the ISO/IEC 27001 doesn’t cover
- Everything is covered.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- ISO 9001
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- ISO/IEC 27001:2005 and GDPR.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- We follow ITIL practices.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Security patches are deployed in 2-3 hours after detection. There is quarterly security scan done by third party.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- We schedule quarterly security scans and use the reports by our security assessment provider. High-impact patches are applied immediately.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- The incidents are stored in our internal system - JIRA and follow ITIL practices. They are escalated to the relevant team - network engineering, hardware or software development (R&D).
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
Fighting climate change
Because of the online submission of documents, this procedure supports the carbon-neutral policy for better environment.Tackling economic inequality
Because of the online submission procedure in this platform, this allows SMEs to compete with big corporations and establish health competition.Equal opportunity
Because of the online submission procedure in this platform, the companies from all over the world can submit their offers and have equal chances of winning
Pricing
- Price
- £500 an instance a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- The full functionality is included for 10 days.