HEYCENTRIC LIMITED

Income Management

Income Manager allows organisations to take control of all of their income streams. Reconciling and allocating income from all line of business systems, and providing PCI-DSS secure payment pathways for all other income streams. All transaction data is securely held and coded before being loaded directly to the finance system.

Features

• Automatic Allocation and re-allocation
• Reconciliation against Bank Statements
• PCI-DSS Secure payment channels
• Integration toolkit built in
• SAAS hosted income management
• Clarity and real time time reporting on payment channels
• Payment channel integration with third party systems

Benefits

• Automates complex financial data handling, reducing manual operational effort.
• Helps teams process transactions faster and with fewer mistakes.
• Saves time by streamlining repetitive financial processing tasks
• Makes day-to-day finance work run more smoothly.
• Enables faster decision-making with clearer, organised financial data.
• Frees teams to focus on higher-value analytical work.
• Scales easily as customer data volumes grow.
• Reduces errors by standardising income data ingestion processes
• Provides a one stop view of all income streams

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@heycentric.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

177769416791253

Contact

Gareth Ennis
02078732069
info@heycentric.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  Financial

  • Financial and Accounting Applications
  • Accounts Payable Applications
  • Accounts Receivable Applications
  • Treasury and Risk Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No, The system is hosted and so the only restriction in terms of user access is a requirement to have an internet connection and a modern internet browser.
• System requirements:
  • Internet access
  • Modern browser available to end users

User support

• Email or online ticketing support: Yes
• Support response times: All incidents logged on the Support ticket system are allocated a reference on receipt. Acknowledgment of the ticket is immediate and following triage a member of the support team will respond. ; The severity of the issue will determine the resolution time with incidents being rated from 1 - 4 with 1 being the highest.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: Standard support is provided as part of the SAAS licence. This allows customers to log support calls via our UK based service desk. ; Additionally HeyCentric provides an enhanced support service for an uplift cost based on the tier size of the customer. (Please refer to Pricing document for details). This enhanced support package includes proactive monitoring of integration jobs, alerts on identified issues and inclusive consultancy for addressing specific operational requirements.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Implementation is kicked off with a in depth review of existing processes and outcomes. Data files are analysed and an appropriate SDD is created. During implementation continual feedback is provided and requested familiarising the project team with the product. Ahead of testing phases every customer is given access to the online training material which can be shared with end users at no extra cost.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At end of contract extraction of data can be requested via the support function. Details of when the extract is required, over what range of dates the data is from and in what format is required at this time.
• End-of-contract process: At the end of the contract included within the price is a data extraction from the system. The system and data will be kept accessible up to contract termination date which will be after switching to a new provider.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: N/A
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: API's are available for third party reporting and income taking systems to query on the status of a transaction.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users are able to structure screens to their need by moving, adding and removing data columns. All end customer facing screens can be formatted to match corporate colour schemes and logos.

Scaling

• Independence of resources: All customer systems are independently containerised. Resource is allocated and managed at a container level ensuring "noisy neighbours" do not cause performance issues.; Each customer instance is independent of each other and has no knowledge of each other preventing access from one instance to another.

Analytics

• Service usage metrics: Yes
• Metrics types: Monthly transaction volumes, values and charges are provided for analysis.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export data direct from enquiry screens to excel formatted file downloads. Data can also be exported using the included ETL toolkit to flat file in multiple formats.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Xls
  • Xlsx
  • Json
  • Xml
  • Unix
  • TEXT
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • TEXT
  • XML
  • UNIX
  • XLS
  • XLSX
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: HeyCentric works to a 99.9% uptime on service. Service credits are calculated monthly for any downtime incurred in that calendar month. ; Service credits are tiered based on availability of service. Service credits are applied to the customer account to be used against future invoices. ; Total service credits in any billing month shall not exceed 20% of the Annual subscription fees.
• Approach to resilience: The service is resilient by use of multiple geographically diverse data centres. More detail is available upon request.
• Outage reporting: HeyCentric has a publicly available dashboard detailing any outages and actions being taken to resolve them.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is strictly controlled using nominated user accounts and role-based access controls.; Access is granted on the principle of least privilege, ensuring users can only access functions required for their role. Authentication is enforced using unique user credentials, and access rights are reviewed regularly. ; Access to support channels, including the support desk, is restricted to nominated user accounts associated with approved email domains. Only users with an authorised email suffix can raise or manage support requests, preventing unauthorised access. Support user permissions are scoped to the minimum required to perform support activities.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow a comprehensive set of information security policies and processes aligned to ISO/IEC 27001. These policies cover areas including information security governance, risk management, access control, asset management, cryptography, secure development, incident management, supplier security, business continuity, and compliance.; Information security is governed through an ISO 27001–aligned Information Security Management System (ISMS). Overall accountability sits with senior management, with day-to-day responsibility delegated to a designated Information Security Lead. Risks are formally assessed and reviewed, and security objectives are defined, monitored, and reported through management review meetings.; Policies are approved by senior leadership and communicated to all staff. Compliance is enforced through mandatory training, role-based access controls, documented procedures, and regular internal audits. Security incidents and non-conformities are logged, investigated, and resolved through a defined incident and corrective action process.; We ensure policies remain effective through continuous monitoring, periodic risk assessments, internal audits, and independent external audits as part of ISO 27001 certification, driving continual improvement of our security controls and processes.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Service components, their state, and configuration are continuously monitored. The change management process involves a change description and request, followed by analysis (including from a security standpoint) and classification, CAB assessment and approval, implementation and testing and post-implementation reviews. Unauthorised changes to the deployed service components and their configuration are prevented through authorization steps built into the CI/CD pipelines. Appropriate IAM measures are in place. Process Owners must update affected documentation and trigger necessary security control verifications.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: A formal Vulnerability Management Standard and Process is implemented to identify, assess, and remediate vulnerabilities across IT systems. Automated scanning and continuous monitoring are performed. Threat intelligence is sourced from trusted feeds, vendor advisories, and CERT alerts. Vulnerabilities are prioritized using CVSS v4 scoring, and remediation timelines are defined by severity. DevOps teams own the remediation process, ensuring timely patch deployment and validation
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: A Monitoring and Event Management Standard is implemented, together with an Incident Response Plan.; All relevant infrastructure elements are integrated with a centralized logging solution. Alerts trigger via Slack and email with detailed event insights and predefined impact categorization.; The logs are protected via mature IAM controls. A 12 month-retention period is set for audit trail purposes. Regular config reviews are in place. Event Response procedures are defined and handled by DevOps.; Audit logs contain: user access, admin actions, failed login attempts, identity changes, system object creation/deletion, time changes and security control events etc.
• Incident management type: Supplier-defined controls
• Incident management approach: The monitoring stack continuously tracks infrastructure components, generating alerts for threshold breaches or anomalous activity. The SOC supplements this by notifying the team of security events requiring investigation. Users can report incidents via the support portal. Once detected, a Jira ticket is created for DevOps to perform triage, review telemetry, and assess impact. Severity and classification determine whether the formal Incident Response Process is initiated. Response actions include asset verification, containment, threat eradication, remediation, and secure restoration. All incident details and actions are documented within the Jira ticket to maintain a complete audit trail for compliance and future analysis.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO
• ISO/IEC 27001 accreditation date: Monday 17 March 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Citation ISO
• ISO 9001 accreditation date: Monday 12 January 2026
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: 3B Data Security
• PCI DSS accreditation date: Monday 13 January 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 81a53b5f-abd3-4cfe-834e-4f4c5f3babae
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@heycentric.com. Tell them what format you need. It will help if you say what assistive technology you use.