Roke Manor Research

Understanding Complex Behaviour and Events

Roke designs, delivers and supports solutions that enable operators to identify, understand and respond to complex behaviour and events. We perform research, technology selection, implementation, consultancy, and training, all closely integrated with cloud. We work with our clients to ensure solutions provide timely and effective support to decision making.

Features

• Event detection and threat detection in complex environments.
• Anomaly detection to identify broader trends of interest.
• Behavioural analytics solutions including horizon scanning and research.
• Pattern of Life (PoL) understanding and categorisation.
• Explainable AI to enhance the confidence of decision-makers.
• Advanced approaches for effective human-machine teaming.
• Synthetic data generation for complex, rare or sensitive purposes.
• Interactive data visualisations on cloud-hosted platforms.
• Intelligent dashboards for decision-making.
• Provision of SC and DV professionals, alongside List X facilities.

Benefits

• Extensive expertise in large scale data analysis and fusion.
• Image, video and text understanding.
• Prediction and analysis with advanced simulations.
• Adherence to organisational policies (data and other) and processes.
• Full lifecycle development using agile methods.
• Seamless integration into existing cloud solutions.
• Enhanced decision-making and situational awareness through explainable AI.
• Onsite, hybrid and remote working at Official, Official-Sensitive and above.

£672 to £2,437 a user a day

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenderopportunities@roke.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

178817870251526

Contact

Roke Opportunities
01794 833000
tenderopportunities@roke.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: No constraints
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 1 business working day, during office hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: To be discussed as part of the statement of work.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: N/A
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: As per the contractual requirements.
• End-of-contract process: To be agreed as part of statement of work.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Assess on a case by case basis, please contact us to discuss specifics.
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: Yes
• What users can and can't do using the API: API discussions held at requirements capture/initial discussion phase.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Level of advice can be optimised to customer requirements by discussion.

Scaling

• Independence of resources: We would discuss any resource conflicts with the customer prior to commencing work.

Analytics

• Service usage metrics: Yes
• Metrics types: To be defined through contract award.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Less than once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Files, Databases, API
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • XML
  • JSON
  • Images
  • Video
  • Audio
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • XML
  • JSON
  • Images
  • Video
  • Audio

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Various means. ISO27k accredited company.

Availability and resilience

• Guaranteed availability: N/A
• Approach to resilience: Available on request.
• Outage reporting: N/A

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Assessed on a case by case basis, compliance with ISO27k as appropriate
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 28/04/21
• What the ISO/IEC 27001 doesn’t cover: Not applicable. ; Certificate number: IS615807
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Internally developed processes to comply with ISO27k standard.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Compliance with ISO9001
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Assessed on a case by case basis, compliance with ISO27k as appropriate
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Assessed on a case by case basis, compliance with ISO27k as appropriate
• Incident management type: Supplier-defined controls
• Incident management approach: Assessed on a case by case basis, compliance with ISO27k as appropriate

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks: We will discuss connectivity with the Customer.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Roke has an Environmental management system which has been independently audited and ISO 14001:2015 certified by BSI, a UKAS certification body. All our environmental aspects have been identified, and the impacts are managed and are regularly reviewed to ensure continual improvement in this area. We have targets and objectives, identified in our published and Crown Commercial approved Carbon Reduction Plan (PPN 06/21) We project that Scope 1 & 2 carbon emissions will decrease over the next five years from 2020 figure of 352.47 tCO2e to 180tCO2e by 2025. This is a reduction of 48.9% . Our future Carbon Reduction Initiatives include LED lighting replacement ongoing - potential reduction 8.1 tCo2e, PIR light controllers, ongoing - potential reduction 1.9 tCo2e, ESOS 3 Environmental engineering recommendations for alternative integrated environmental power supplies and replacement of Oil boilers. We currently have in place 12 Electric vehicle charging points at our Romsey site, we have refurbished our Pavilion to include better insulation, temperature control and PIR lighting. We have introduced a car benefit scheme which offers Hybrid, PHEV and EV cars for Roke staff. A replacement major chiller unit has been installed with on demand driven pumps. We have replaced Diesel with Hydrotreated Vegetable Oil (HVO).

  Covid-19 recovery

  During what proved to be a difficult time for all, Roke applied, and continues to where necessary, its expertise and knowledge to ensure maximum safety for employees and visitors of Roke. With several measures and approaches to mitigate the spread of COVID-19, Roke were able to minimise disruption and carry on as business as usual. ; ; Some of the measures taken to mitigate and recover from the COVID-19 pandemic included, but were not limited to; Risk assessments, regular communications between the business, hygiene stations, liquid guarding of high-touch surfaces such as hot desks, social distancing, face coverings, weekly COVID Working Group, COVID support line and a monthly COVID “Playbook” that was distributed to the wider business. This included briefings and updates regarding COVID-19 and the latest rules and regulations we should follow. The playbook also provided reminders and guidance around Roke’s measures and controls that supported the recovery of COVID-19.

  Tackling economic inequality

  Roke is focused on developing talent from various backgrounds that are underrepresented in the workforce and the Engineering industry specifically. The work of our Employee Resource Groups helps support colleagues to progress their careers, which is key to addressing inequity based on ethnicity, gender, sexual orientation, and disability. Roke has set itself 5-year targets to increase representation of minority groups within the workforce and this drives actions in recruitment, such as training interviewers in unconscious bias and neurodiversity in order to ensure all applicants equal opportunity.; ; Roke is active in the community by working with groups to help progress opportunities for talent from non-traditional routes. The Roke Academy: Our centre of excellence for learning and development, focuses on non-traditional areas of recruitment to embrace undiscovered talent who may not have previously had the opportunity to enter the tech field. Our STEM activity and work with groups such as Tap Talent helps us give the widest possible group encouragement to join our industry.; ; Roke benchmarks salaries against similar organisations, and demographic factors such as gender and ethnicity are considered during annual salary reviews. Roke has previously paid cost of living bonuses which are more advantageous to those in lower earnings bands to help address disproportionate impact of financial crises. We publish equal pay surveys annually and are proud of the steady progression in narrowing the gap.

  Equal opportunity

  Roke is regularly updating our behaviours and social values framework, which is an integral part of our business and operational philosophy. We recognise that our strength comes from our diverse backgrounds and perspectives, and that we all have a responsibility to create an environment where we each have the freedom, support and trust to succeed. We are encouraged to bring our true self to work and we respect our Roke community, embracing diversity and inclusivity across the business. Roke runs a network of Employee Resource Groups which act as communities to lead initiatives in various areas, including Women in Roke, Inspire (LGBT+), Majority Ethnic, Veterans, Neuro-diversity and disability. ; ; Roke works with colleges and universities to nurture young people from diverse backgrounds and encourage them to take an active interest in science, technology, engineering and mathematics (STEM). We believe that such educational outreach is fundamental to ensuring the UK continues to be competitive in the development of cutting-edge technology. Our activities in this area include technology involvement days, such as child to work day and work experience placements, as well as visiting schools to bring the curriculum to life with examples of exciting technology. ; ; With an increased hire of Graduates/Apprentices, there has been renewed focus on the development of a network of Early Careers employees. The Group continues to target and attract increasing numbers of early careers joiners, both direct from school or following degree-level study. ; Roke Academy was formed to align with the company’s initiatives to provide equal opportunities to individuals from all walks of life. Over 15% of our staff have a registered disability and Roke is Disability Confident committed accredited.

  Wellbeing

  Roke’s Healthy Workplaces working group focuses on key initiatives to promote wellbeing at work and mental health has been a focus this year. The group helps employees make better decisions for themselves for a healthier lifestyle both at work and at home. Roke has a network of trained Mental Health First Aiders. Roke runs a number of Employee Assistance Programmes, which are an employee benefit designed to assist employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional wellbeing. Roke also has an active social club that exists to provide a focus for social activities across the site, comprising of a number of clubs and interest groups with the aim of improving community integration. ; ; The Roke HSE team promote and build a sustainable and resilient future, continually developing a positive culture focusing on all aspects of Health, Safety and Environment. The health of our workforce matters at Roke; there are a number of initiatives to support colleagues in their work and everyday life including day one Occupational Health provision, with ongoing support throughout each employee's career. There is provision of onsite Mental Health first aiders and 24/7 support via our Employee Assistance Program, with virtual GP appointments and counselling available through our Health Care Cash Plan insurance. Employees also have access to expert psychological help.; ; Roke’s people management systems have recently been independently audited BSI, a UKAS certification body and certified as compliant with ISO 14003:2021 (management of psychological and psychosocial hazards); Roke are one of the first companies to achieve this standard.; ; ‘We are Roke’ is a real-time engagement tool providing dashboard information on employee sentiment across the Group and enables the company to issue targeted surveys to measure employee feedback and use the outputs to enable change for the better.

Pricing

• Price: £672 to £2,437 a user a day
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A limited time trial period.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenderopportunities@roke.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.