NTT DATA Business Solutions (UK) Limited

NTT DATA Business Solutions – SAP Preferred Success

SAP® Preferred Success is a guided, expert-driven subscription service, tailored to achieving customer business objectives through full cloud solution adoption.

It helps fast track and drive value through a proactive partnership, insight-driven recommendations, release guidance, targeted learning programmes, and service-level agreements (SLA) for enhanced support direct from SAP.

Features

• Tailored and continuous release readiness, transparency on risks
• Guidance toward opportunities for enhancement
• Identify targeted cloud enablement opportunities to drive learning initiatives
• Trend analysis on solution consumption, adoption, and usage
• Enhanced cloud target service-level agreements
• Success checks to optimize cloud usage
• Additional exclusive learning, success, and support resources
• Solution launch checks and success checks
• Access to SAP subject matter specialists
• Advanced SAP support and enhanced target SLAs

Benefits

• Continuously increase the value your SAP solutions
• Faster responses when there’s an incident
• Quicker resolution targets for non-defect issues
• Adoption plans, and quality reviews from SAP
• Targeted analysis of your specific business case
• Relevant training and best practices; key users and administrators
• Tailored release planning for faster release preparation
• Available for a wide range of SAP Products
• Cost-effective, convenient subscription models.
• Support for larger, more complex solutions.

£28.40 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at philip.newman@nttdata.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

178954652813796

Contact

Philip Newman
07554555951
philip.newman@nttdata.com

Planning

• Planning service: Yes
• How the planning service works: We engage with customers to identify the best possible support model, based on both our own and SAP’s highly flexible support capabilities. ; ; We support the full range of SAP solutions globally, including: ; ; -SAP ERP (SAP S/4HANA Cloud, SAP BusinessOne and SAP Business ByDesign).; -SAP HCM Solutions (SAP SuccessFactors Suite).; -SAP Data & Analytics Solutions.; -SAP Travel & Expenses Management (SAP Concur).; -SAP Business Technology Platform.; -SAP Sustainability Solutions.; -SAP Procurement Solutions (SAP Ariba).; -SAP Testing Management & Automation (Tricentis).; ; Our global support service can also offer services for select non-SAP applications to provide a full-service support offering across a customer’s application landscape. ; ; SAP Preferred Success is a component of the support offerings that we can provide, and is available for a range of SAP Solutions.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: The SAP Preferred Success Services are delivered directly by SAP, and apply only to subscribed SAP solutions.; ; NTT Data Business Solutions offers a highly flexible and easy to consume SAP support model. Our extensive SAP capability, global operations and our open access to a vast pool of dedicated SAP support resources across all SAP solutions provides the ability to flex from the lightest of touches in steady state operations through to full managed services, and all available up to 24/7/365 if required. ; ; We support around 2,500 SAP customers worldwide with more than 1,000 SAP support specialist globally.

Service scope

• Service constraints: This service is only available as an add-on to an SAP Cloud Software subscription.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Via Email up to 24/7 depending on the priority of the ticket
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: As a minimum, all SAP Cloud Solutions include maintenance and functional upgrades from SAP within the software subscription itself. ; ; This service offering provides an additional level of support for SAP products with higher levels of support SLA and additional services not included in the standard SAP Enterprise Support agreement. ; ; SAP Preferred Success can be combined with other support offerings from NTT DATA Business Solutions to provide a fully tailored support approach that is right sized for your SAP landscape and organisation.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: SAP

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: PWC
• ISO/IEC 27001 accreditation date: 21/12/2023
• What the ISO/IEC 27001 doesn’t cover: Please refer to ttps://www.sap.com/corporate/en/company/quality.html
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001
  • ISO 22301
  • ISO 27001
  • ISO 10012
  • Please see individual SAP product services (Lot 2)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  NTT DATA established the Climate Action Committee (now the Green Action Committee) to lead our climate change initiatives. In October 2021, we created the Green Innovation Office with a focus on advancing green innovation. We are an active steering member of the Green Software Foundation, which is committed to continuous emissions reduction within the ICT industry. ; ; NTT DATA aims to achieve net zero for direct and indirect emissions from its own operations for data centres by 2030, the entire company including offices and other facilities by 2035, and its entire supply chain by 2040, with an immediate aim to reduce GHG across the organisation by 50,000 tons by 2025. ; ; One of these initiatives is our “Work Where It Works” scheme, which gives employees more freedom over their work location. This has reduced the proportion of time our staff spend in office locations which, in turn, has reduced the carbon emissions associated with business travel and employee commuting which are our two biggest contributors to our carbon footprint. ; ; A second initiative we offer is a subsidised electric car scheme and preferential deals on electric vehicles to encourage employees to switch from away from diesel and petrol vehicles to an all-electric vehicle. ; ; We operate our “One Day, One Tree” campaign, where we provide a tree planting donation every quarter, with a seedling planted for each recorded day in UK consulting. Over the last 2 years, we have we donated 101,833 trees to 7 different international projects, ultimately absorbing approx. 2,036 tons of CO2 every year. ; ; We analyse our carbon footprint annually and report our results publicly via the SECR (Streamlined Energy ad Carbon Reporting) and ESOS (Energy Savings Opportunity Scheme). We action any recommendations from the consultancies involved in the audits.

  Covid-19 recovery

  Prior to the pandemic, NTT DATA were already ahead of their competitors in terms of flexible working. Post pandemic, this commitment has been recognised by NTT DATA, and remote/flexible working has become our new norm through our “Work Where It Works” initiative, which ultimately allows all employees more freedom over remote and hybrid working. ; ; During the pandemic, strict Health and Safety protocols were implemented and maintained in all NTT DATA office locations, including regular sanitisation, social distancing measures and access to testing and vaccination information. Whilst these have eased post pandemic, there is still a firm focus on making every NTT DATA office a safe and welcoming place to work. ; ; Our people are at the heart of everything we do, and it was vital, both during and post the pandemic, to find ways to keep employees engaged and connected, even if they are working remotely. NTT DATA host regular formal and informal get-togethers across business units, with each team having their own informal weekly team meeting, and monthly check-ins between employees and line managers to ensure wellbeing. ; ; Furthermore, the pandemic had a significant impact on mental health, which NTT DATA have responded to by providing mental health support, such as mental health first aiders and counselling services to help employees cope with stress and anxiety. ; ; NTT DATA continuously monitor the World Health Organisation for updates and new guidance, and subsequently follow a defined process for implementing and communicating any changes throughout the organisation. The leadership team also take the WHO status into consideration whilst reviewing and adapting business operations based on the current situation and forecasts, and in preparing comprehensive contingency plans that outline steps to be taken in case of future/similar disruptions.

  Tackling economic inequality

  NTT DATA have implemented various practices to promote fair treatment and opportunities for all, helping to tackle economic inequality. ; ; NTT DATA ensure all employees receive not only a competitive salary, but comprehensive benefits which support financial stability, including healthcare, pension schemes and paid leave. ; ; We recognise and value talent and offer clear career development pathways which are accessible to all employees, regardless of their level within the company. To help maximise employee’s potential and improve employability, NTT DATA provide a range of training and further education, including enrolment in one of the top business schools and mandatory CPD hours. We also encourage employees to volunteer their time and skills with organisations tackling economic inequality issues. This fosters social responsibility and connects the company to the needs of the community. ; ; Additionally, in line with our DEI policies, NTT DATA are committed to diversity and inclusion in hiring by reaching out to underrepresented groups, using unbiased recruitment tools (and delivering unconscious bias training), and creating an inclusive workplace culture that values different perspectives. ; ; NTT DATA strive to maintain sustainable business practices and ultimately reduce environmental degradation, which disproportionately affects low-income populations. ; ; This extends to ensuring we operate responsible supply chains, working only with ethical suppliers and partners who adhere to fair labour practices, pay fair wages and provide safe working conditions.

  Equal opportunity

  NTT DATA is an equal opportunity employer and is fully committed to a policy of treating all employees and job applicants equally. ; ; We have a zero-tolerance approach to any form of behaviour which leaves an employee feeling discriminated against, bullied or harassed and we will treat any complaints of this nature seriously. Discrimination, bullying or harassment based on protected characteristics is not tolerated at NTT DATA under any circumstances. ; ; Gender equality and diversity are issues of major importance to NTT DATA, and we believe that DEI is indispensable for the development of our company, and it is clearly stated in the NTT DATA Group Code of Conduct. ; ; Staff diversity is promoted at all levels of the organisation by several measure and activities, including a variety of networks within NTT DATA that were created to promote a safe space for minorities to connect with their peers across the organisation, including: ; ; • Women in Business ; ; • Fathers Network ; ; • LGBTQ+ ; ; • Family & Co ; ; • Dis-/Ability ; ; The Women in Business initiative, as an example, if part of a wider strategy geared at NTT DATA increasing the percentage of positions held by women within the organisation. Currently, this sits at 31.05%, with a view to increase this to 33.33% by 2028. In addition, NTT DATA strive to have women make up no less than 20% of the Global Leadership team within the same period. ; ; In order to achieve this, NTT DATA offer a number of programs to support young women in the workplace, along with flexible working and enhanced family-friendly policies, along with the unwavering commitment to recognise, nurture and promote talent, regardless of age, gender, race, disability and/or sexual orientation.

  Wellbeing

  In 2024, NTT DATA was one of the only 17 organisations to be recognised as a Global Top Employer, for our outstanding People policies and practices worldwide, by Top Employers Institute. ; ; Achieving this award is a testament to the priority NTT DATA put on the wellbeing of our people. ; ; NTT DATA recognise the importance of work/life balance, and in giving employees flexibility, which is reflected in our “Work Where It Works” policy previously referenced, and our “Free Friday” initiative, which sees every employee in NTT DATA eligible for 12 days leave in addition to the standard annual leave entitlement, in the form of one Friday off every month. ; ; NTT DATA also partner with Help@Hand to offer total health and wellbeing support for employees and eligible family members, via their app, which includes: ; ; · 24/7 Helpline & Remote GP ; ; · Mental Health Support ; ; · Physiotherapy ; ; · Financial & Legal Support ; ; · 360 Wellbeing Scoring & Guidance ; ; · 1-2-1 Lifestyle Coaching ; ; · Special offers to support everyday finances ; ; We also have a dedicated fit-solutions team, who are tasked with coordinating virtual and in-person events for all NTT DATA entities, with annual events such as: ; ; · World Health Day ; ; · NDBS Soccer Cup ; ; · International Yoga Day ; ; · World Mental Health Day ; ; NTT DATA recognises that for some, wellbeing is found through charity work, and therefore we foster an environment that supports employees involved in charitable causes, with paid days off for charity work, options to be involved in global/company outreach programs, and of course, support of our own employees fundraising activities.

Pricing

• Price: £28.40 a unit a year
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at philip.newman@nttdata.com. Tell them what format you need. It will help if you say what assistive technology you use.