Scrumconnect

Co-design as a service

We offer collaborative design approach that integrates users, designers, and stakeholders from the onset, ensuring products meet real user needs. This service facilitates workshops, real-time collaborative sessions, and iterative testing to enhance creativity and usability. Clients benefit from expert facilitation, advanced tools, and inclusive processes that expedite design timelines

Features

• Stakeholder workshops for collaborative design and innovation
• Real-time user feedback integration into product development
• Iterative prototyping to refine concepts quickly and efficiently
• Cross-disciplinary teams combining diverse skills and perspectives
• User-driven design sessions for targeted product features
• Rapid testing cycles to validate ideas and usability
• Virtual co-design platforms for global collaboration
• Customisable engagement models to suit project needs
• Continuous improvement loops based on stakeholder input
• Comprehensive analytics to guide design decisions and iterations

Benefits

• Direct user input enhances product relevance and satisfaction
• Collaborative ideation increases innovation and creative problem-solving.
• Real-time feedback accelerates design iterations and development
• Early stakeholder involvement reduces later-stage design flaws.
• Market-driven designs improve product adoption and success
• Integrative workshops foster stronger, interdisciplinary team connections
• User-centric focus leads to higher customer retention
• Agile response to feedback shortens time-to-market
• Reduced development costs through efficient design processes
• Proactive engagement minimises risk of market failure

£250 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@scrumconnect.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

179277307202826

Contact

Praveen Karadiguddi
07896206904
sales@scrumconnect.com

Planning

• Planning service: Yes
• How the planning service works: We will first establish a robust framework for collaboration, integrating cutting-edge virtual co-design platforms to facilitate global participation. Our planning will focus on organizing multidisciplinary workshops that bring together stakeholders, including users, designers, and technical experts, to ideate and innovate in real-time. We will deploy iterative development cycles with rapid prototyping and continuous user feedback to refine product designs swiftly. A detailed user engagement strategy will be crafted to ensure continuous input and validation from target demographics. Performance analytics will be systematically used to track user interactions and outcomes, driving ongoing improvements and ensuring alignment with user expectations and market needs. This comprehensive planning will guarantee a seamless, effective co-design process tailored to produce highly user-centric and market-relevant products; ; Our team of experts delve into market analysis, competitive insights, and future trends to ensure your business is positioned to take advantage of emerging opportunities. From identifying key performance indicators to setting realistic, attainable goals, we prepare your business for sustainable growth and success.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our Training Services are designed to empower your team and outfit them with the knowledge they need to succeed in a constantly evolving digital landscape. We focus on practical, applicable skills that can immediately enhance productivity and efficiency.; ; We provide comprehensive, tailor-made training modules spanning a wide range of topics, from harnessing the power of new technologies, to understanding best practices for digital engagement. Our training methodology focuses on hands-on learning, peer-to-peer coaching, and continuous support to ensure your team gains and retains valuable knowledge.; ; We also offer 'Train the Trainer' sessions, creating internal experts who can continue to disseminate knowledge and skills throughout your organisation. Our objective is not just to train, but to create a culture of continuous learning and innovation in your organisation.; ; In essence, our commitment to quality assurance and rigorous performance testing is aimed at providing you with robust, reliable, and high-performing digital solutions that can stand up to the demands of today's fast-paced digital environment.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We'll begin by selecting a cloud-based platform that supports real-time collaboration and integration of feedback mechanisms. The infrastructure will be designed to handle synchronous activities and data-heavy sessions across geographies. We will migrate existing client projects through a phased approach, prioritising those with immediate needs for user-centric redesigns. This will involve training teams on the use of virtual workshop tools, user feedback systems, and data analytics applications. Throughout the migration, we'll maintain a feedback loop with all stakeholders to fine-tune the process and ensure a smooth transition, emphasising security and data integrity to protect sensitive information.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We will implement a rigorous testing protocol that includes both technical checks and user experience evaluations. Our process begins with system validation to ensure that all collaborative tools and platforms operate seamlessly across different devices and user environments. We will conduct continuous usability tests involving diverse user groups to validate design choices and ensure intuitive user interactions. Feedback mechanisms will be integrated directly into the development cycle to facilitate quick iterations based on real-time insights. Additionally, performance analytics will be used to monitor engagement and satisfaction, allowing for ongoing improvements and assurance of high-quality service delivery. This comprehensive approach ensures that the co-design services not only meet but exceed customer expectations, fostering innovation and user satisfaction in product development

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLA Agreed with the client
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: N/A
• Support levels: Our support levels include onsite, email and telephone assistance for incident logging and end-user support/service requests. Our projects typically employ an account management structure as as part of our delivery, support and quality assurance processes.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Committed to further reducing our carbon footprint aiming to be carbon neutral by 2050, in line with the Climate Change Act 2008. Work from home; Our team are predominantly home based providing a reduction in emissions linked to travelling to and heating or powering the premises. IT Infrastructure: Scrumconnect has no on-premise server infrastructure with all our services being cloud based with AWS. AWS will be powered by 100% renewable energy by 2025. Cycle to work scheme: To reduce the carbon footprint of employees travelling to the premises we have an established cycle to work incentive

  Covid-19 recovery

  Scrumconnect are committed to providing tangible community benefits for the public sector and driving social change through programs recognised for delivering results for underrepresented and disadvantaged groups. Scrumconnect Cloud has recently launched Scrumconnect Academy, which aims to provide free training and mentorship to retrain people from industries affected by Covid19 to become cloud native experts (Candidates recently made redundant, unemployed individuals with outdated skills, disadvantaged youths, veterans and military spouses and disabled people). Scrumconnect Academy will aim to tackle the misrepresentation of women (make up 26% of tech roles) and Black, Asian or minority ethnic backgrounds (make up 15.2% of tech roles) by focusing recruitment on these underrepresented groups. Additionally, Scrumconnect run 'Get Certified Challenges' periodically where we organised free bootcamps and training materials with Cloud providers to fund exams for those affected by Covid19.

  Tackling economic inequality

  We’ll Provide training/employment opportunities, for those facing barriers to employment and/or are from deprived areas through our various partnership organisations like Diversifying groups, Jobs With pride Support digital literacy through skills development/qualifications attainment/job creation initiatives e.g. 2x starters this month via T-Level apprenticeship program Address skills shortages in high-growth sectors (Tech/Digital/Data); providing educational advice/career development/job opportunities by volunteering and sponsored events

  Equal opportunity

  We will: Ensure equitable treatment of employers, contractors and the communities integral to our value chain by implementing fair employment and equal pay practices Offer high-quality training and job creation initiatives specifically designed to empower individuals who face barriers to employment or come from deprived areas. Example: We welcomed two new starters via Disability Rights UK and in the past year we've seen more than 25% of our new hires originating from ethnic minority backgrounds via Diversifying groups Establish an inclusive work environment aided by our transparent HR policies that apply consistently from the recruitment process through promotion and compensation, benefiting both contractors and employees. Support digital literacy by actively promoting skills development, facilitating qualifications attainment, and launching initiatives that generate employment opportunities

  Wellbeing

  We have a certified mental health and wellness coach within Scrumconnect. We follow our commitment towards the 6 standards of Mental Health and ensure that our contractors/employees/Communities follow the same. We do a half yearly survey of staff engagement and bring in new policies/address needs based on the feedback. We conduct specific initiatives to promote healthy work environments. For e.g.: In times of COVID when people are connected remotely activities like virtual coffee mornings and community forums We have a well defined charter defining roles and responsibilities, job descriptions, work hours, flexible working options provided to every personnel as part of their onboarding process . Employee charter specific for this opportunity will be shared to clients prior to the start of the engagement.

Pricing

• Price: £250 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@scrumconnect.com. Tell them what format you need. It will help if you say what assistive technology you use.