Havas People

engageIats

engage|ats has transformed the recruitment landscape with its cutting-edge Software as a Service (SaaS) applicant tracking system, offering an intuitive, cloud-based solution for all stages of the hiring process. As an end-to-end recruitment solution, engage|ats integrates innovative technology with user-friendly interfaces, empowering businesses to streamline their hiring efficiently and effectively.

Features

• Real time reporting and dashboard
• Interview scheduling with integrated MS Teams
• Vacancy approval and publishing
• Job board integration
• Pre employment checks with references, offer letter and contracts
• Agency module
• Talent pool
• Anonymised recruitment and JD bias detection
• SMS and email communication
• Candidate alerts

Benefits

• APIs integrate with 3rd party products such as HR systems
• Configurable interface to support individual users
• One Click functionality means no double keying of information
• Integration with RARE for contextualised recruitment
• System designed by HR/Recruitment Professionals
• Reporting drag/drop to support Pivots/Charts
• Single Sign On (SSO) for easy access
• Auto anonymisation in line with GDPR
• Autofill candidate application forms directly from their CV
• Publish vacancies to external websites and intranet

£5,000 to £20,000 a licence a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.craker@havaspeople.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

179647550403974

Contact

Richard Craker
+44 (0) 7703 749 775
richard.craker@havaspeople.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: There are no service constraints. The majority of our service and maintenance updates require no downtime.
• System requirements:
  • A modern web browser
  • Internet access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support is offered Monday - Friday 9am - 5:30pm excluding Bank holidays. All initial requests responded to within one hour.; ; Candidate support is 24/7 via our technical chatbot.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We routinely work with the Government Digital Service - Accessibility Monitoring team to ensure WCAG 2.1 AA compliance.
• Onsite support: Onsite support
• Support levels: Client E-mails are responded to within 1 hour during working hours; ; Candidate's have access to our technical chatbot which delivers instant support 24/7 and also functions as a live chat. All chats started out of hours are responded to within 24 hours.; ; System bugs will receive reference, verification and deliver time ; estimate 24 Hours (max); ; Site availability 99.99% 24/7 - 365 days a year; ; Quarterly account reviews with Help Desk statistics; ; Annual service review; ; Havas People will appoint a Client Service Manager for each client
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Rapid adoption of any technology system is absolutely vital and engageIats takes a structured methodology to the training of your organisation’s users.; ; Comprehensive training is provided.; ; Typically, we run several sessions on-site or virtually - tailored to the permission right of the user accessing the system, e.g. Super Users will have a more in-depth training session compared to general users of the system who may only require an overview.; ; We adopt the appropriate training module (as below) to support the client requirements.; ; UAT Training:; ; Live Training:; ; Train the Trainer:; ; Role-Specific Training:; ; Ad-hoc Training:; ; User friendly and easy to follow tailored training material and guidance manuals will be provided covering the functionality and features of your system
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Word if required so client can enter internal process guidance
• End-of-contract data extraction: Users are able to build and download custom reports to access their data, however we can also provide bespoke reports in a CSV format.
• End-of-contract process: Engage|ats will work with the client to make sure they are able to download all of their data. We will arrange a date to take the system offline and anonymise all data held.; We can also provide bespoke CSV files for an additional fee.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Engage|ats has been designed to work on both a desktop and and mobile.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: We have a service interface whereby clients can submit technical queries or change requests.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: We have recently integrated with accessiBe . accessiBe is transforming web accessibility by streamlining the process to becoming compliant and accessible using state-of-the-art AI technology.
• API: Yes
• What users can and can't do using the API: Engage|ats has developed a suite of API's that support both GET and POST requests across a wide range of areas across the ATS. These include Application API, Vacancy API, Recruiter API, List of Values API, Candidate API, File Download API. The output is JSON, HTML, XML.; ; API access is provided via and API key that has been isolated to a specific user to control data permission.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Engage|ats is set up to allow users to customise features themselves including:; -All forms within the system (application form, new starter form etc); -Recruitment workflows/process routes; -Home page content; -Vacancy templates; -Email templates; -Reporting; ; Other parts of the system can be customised for a client by our project managers or developers. These include:; -Branding; -Vacancy approval workflows; -Bespoke reports; -Third party system integrations

Scaling

• Independence of resources: Havas People ensure the appropriate resources are in place by working closely with clients and monitoring usage/traffic on the site. With Microsoft Azure we have the ability to scale resources as and when required to ensure consistency in the service.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide the following:; - Uptime reports; - Service reports; - Help Desk ticket statistics including ticket types and resolution times
• Reporting types:
  • API access
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Engage|ats allows recruiters to use reporting suite with filters to build and export their data from the ATS. ; Our Help Desk team can also provide bespoke data exports if required.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLSX
  • PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.99% uptime average across 24/7, 365 days
• Approach to resilience: This information is available on request
• Outage reporting: Clients would be alerted via an email and phone call if there was an outage or disruption to the service.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Each users is required to have username and password and will be assigned role based permissions.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 01/03/2024
• What the ISO/IEC 27001 doesn’t cover: Havas Group
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We comply with all GDPR policies and regulations and the ISO27001:2022 accreditation.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Engage|ats has a number of controls in place to manage change to the application itself, sprint planning, hosting environment and cloud resources, security protocols and organisation structure. These form part of our ISO27001 certification which is independently audited annually.; ; engage|ats is developed within a source control environment with peer review. All changes can be traced back to their originator and all change requests and sprint planning are logged in our project management software. All changes to the application or its environment are assessed for their potential security impact by the DevOps team, UKCTO and Technical Director.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Standard system patching is scheduled for the 1st and 3rd Sunday of each month. Our High Availability groups and resilient configuration of the Production environment mitigates against service outages during routine maintenance. Critical patches are applied as and when they are required.; ; We commit to a minimum of two penetration tests each year or more if a significant change in engage|ats has occurred. All items listed within the report are either actioned or acknowledged. Any Critical, High or Medium risk item is addressed immediately.; ; Nessus scans are run against engage|ats and alerts the DevOps and IT Team to Vulnerabilities.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Engage|ats has a number of independent monitoring services, from response time, service availability, resource usage, network vulnerability scanning, anti-virus scanning, Gateway alert logic and Firewall alert logic as well as a helpdesk to field queries from our clients and candidates. There are also system and application logs to help identify potential compromises.; ; In the event of a real or suspected incident, the issue is triaged immediately and all activities logged to resolution and if necessary our clients are informed in line with our Information Incident Response Plan. We also have access to digital forensics capability from a respected third party.
• Incident management type: Supplier-defined controls
• Incident management approach: We have an internal policy entitled: " Incident Complaint Weakness Event Policy" which details the type of incident, reporting and escalation of incidents and responsibilities of the team. Depending on the severity of the incident this may be entirely actioned by the helpdesk team through our helpdesk software. Alternatively in the event of a more serious incident which potentially compromises personal data, service availability or organisation reputation, an incident response document is initiated. This records a timeline of actions and activities and investigations together with a summary and conclusion. When appropriate our clients are informed of incidents via escalation channels.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As part of Havas Group, we are big proponents of transparent and aspirational environmental objective setting. To achieve our ambitious goal to become Net Zero by 2025, the first step is to cut our GHG emissions, with a goal of cutting these by more than 60% by 2025. As of 2025, we will compensate the residual GHG emissions from our operations. ; ; Havas Group’s decarbonisation targets align with those set by Vivendi, our ultimate parent company and have been recently validated by the Science-Based Targets initiative (SBTi). These target a 71% emission reduction for scopes 1 and 2 by 2035 (compared to 2018) and a 43% reduction by 2035 in absolute scope 3 emissions relative to the Group’s business operations (waste, business travel, freight) and those linked to investments.; ; Havas is also a contributing member of the IPA Media Futures Climate Charter Group and helped launch a Media Carbon Calculator, which is being rolled out across all our clients’ plans to help understand environmental impact by channel and how it can be managed. We are supporters of the Advertising Associations Ad Net Zero 5-point action plan and are on the Advisory Board for AdGreen.; ; We are also UKAS certified to ISO 14001:2015 (International Standard in Environmental Management), achieved Silver certification on Ecovadis’ CSR Management System charter in 2023, and rank in the top 9 advertising and market research suppliers by Ecovadis. We’re proud to collaborate with organisations with similar aims, sharing ideas and experiences.

  Tackling economic inequality

  Our commitment to making a meaningful difference and to create social value extends beyond our own organisation and we pride ourselves on making a positive impact in our local communities. For us, building community wealth comes in many forms – from supporting people from disadvantaged backgrounds into meaningful work to upskilling and empowering young people but also the clients we work with to enable them to work more impactfully across their own communities. ; We work with a host of local and national organisations to make a meaningful difference: ; ; • HVL Platform – leveraging the Government’s Kickstart Scheme, we have brought in over 100 young people aged 16-24 into agencies across our UK offices. These are young people claiming Universal Credit and are at risk of long-term unemployment. These full-time positions paid at London Living Wage give young people exposure and experience working in an agency environment. ; ; • HVL Incubation Space – Partnering with the charity Fishtank to provide young entrepreneurs from disadvantaged backgrounds with desk space, support, guidance, coaching, and mentoring. ; ; • Camden Giving – We showcase volunteering opportunities for local council-based charities across the entire Havas network (food hand-outs, homework supervision to skilled support including website building, finance, consulting, and social media management). ; ; • Bloomsbury Football Club: official charity partner to the London-based grassroots football charity, which works with over 5,000+ young people every week - fundraising and providing pro-bono marketing support to enable BF to reach more students in more boroughs and cities.

  Equal opportunity

  Our recruitment practices focus on inclusivity for all. All our job descriptions include a diversity & inclusion disclaimer. More importantly, we value experience and willingness to learn over anything else, which is why we state that no specific qualification is needed while applying. Our recruitment consists of competency-based interviews and, where appropriate, a job-related task/presentation. We conduct our recruitment both in person and online. ; ; We understand everyone has different needs and hence, we offer hybrid working and flexible working models while also allowing some to work fully remote if required. We also strive for full transparency with our promotion, pay, and reward processes. The Havas People HR team recently released a salary benchmark document which detailed pay bands within the company. Additionally, we offer enhanced maternity/non-birth parent/adoption leave and pay as well as shared parental leave on the same terms of enhanced maternity/non-birth parent.

  Wellbeing

  We are proud to have initiatives that ensure support for our employees. All employees can take 2 mental wealth days every year and we monitor well-being through regular meeting with managers, constantly assessing workload, absence and team morale. ; ; Our Havas Equalise programme aims to promote physical, mental, emotional and financial health, by containing guided sessions and coaching on a variety of subjects on a weekly basis. As part of this programme, we also hold ‘Wellness Wednesdays’ in HVL. Each week employees can join bootcamp or themed meditation sessions, or attend inspirational sessions such as ‘Lean in to loving kindness’ or ‘Kickstart creativity’. Access is also given to 1:1 coaching sessions to provide individuals with an impartial and confidential space to talk about anything they'd like to. ; ; We have a group of mental health first aiders across Havas. In general, the role of a Mental Health First Aider in our workplace is to be a point of contact for an employee who is experiencing a mental health issue or emotional distress. They are able to provide support and guidance to their colleagues, someone to talk to confidentially whenever they are struggling. They are also advocates for mental health in the workplace, helping to reduce stigmas and enact positive change. ; ; We also have a number of mental health support services available to all employees to help support mental wellbeing: ; ; Employee Assistance Programme – a free, confidential 24-hours support line for practical advice and counselling support. There is also an online resource offering a range of information and advice. ; ; Perkbox – offers a wealth of information and advice through Health Assured - a suite of wellbeing services. ; ; NABs - the support organisation for the advertising and media industry. They offer expert, impartial, and friendly advice to provide practical solutions to challenging experiences.

Pricing

• Price: £5,000 to £20,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.craker@havaspeople.com. Tell them what format you need. It will help if you say what assistive technology you use.