One World Global Trade Management (GTM)
OW GTM is a supply chain collaboration platform. It enables the monitoring & managing of a product's lifecycle from cradle to cradle and across the entire supply chain ecosystem, empowering users with increased visibility, control & data to make better decisions faster.
Features
- Product: Design traceability, planning, people and process of entire product.
- Buy: Sourcing, sampling, negotiating, contracting, supply forecasting.
- Trade: Customer experience, demand planning and real time personalisation.
- Make: Encompasses creating and producing the product.
- Move: The physical movement and distribution of product.
- Sell: Reaching the audience through B2B and B2B2C.
- Network Design: Total overview of products, people, processes.
- Governance: The data, standards.
- Sustainability: Industry recognised standards.
- Finance: Control, budgets, actual costs and sale.
Benefits
- Create, produce, monitor, manage and measure.
- In near real-time
- Brokering system to system messaging across supply chain technologies
- Single version of the truth
- Harnessing supply chain data to drive efficiencies
Pricing
£36,000 an instance a year
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
1 7 9 6 4 8 2 5 3 8 5 4 7 3 6
Contact
ONE WORLD GLOBAL TRADE MANAGEMENT LIMITED
Jason Silver
Telephone: 07340773833
Email: jsi@ugroup.co.uk
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Transport Management System, Warehouse Management System, Customer Relationship Manager System, Enterprise Resource Planning System
- Cloud deployment model
- Public cloud
- Service constraints
- No specific constraints to highlight
- System requirements
-
- A standard broadband connection
- Modern web browser such as Safari, Firefox, Chrome, Edge, IE11
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Priority 1 is 3 hours, Priority 2 is 24 hours, Priority 3 is 7 days.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Web chat is provided through the One World ePortal
- Web chat accessibility testing
- This activity is on the Product Development Roadmap
- Onsite support
- Yes, at extra cost
- Support levels
- We provide a range of support levels. For pricing and options please contact for further details. Technical Account Management and Cloud Support Engineering is available.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- One World sales, contactable at government@OWGTM.com, will handle order processing, account creation and set-up, account management and billing functions for your Online Subscription. User instructions, Help and extensive tutorial videos are available online.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Data can be easily downloaded as CSV using the tools within OW Online. All uploaded data and generated data will be available for extraction.
- End-of-contract process
- All user content can be downloaded by permitted users from their user-specific content repository. Administrators may remove the accounts of users who are registered as members of their organisation. At least one Administrator account must be maintained whilst a subscription is active. Further information on administering an organisation is published online.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Chrome
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- While we are primarily a desktop service we have designed our application to adapt to varying screen sizes making it compatible with desktop, laptop, tablet and mobile screen sizes.
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 AAA
- Description of service interface
-
1. Dashboard: The dashboard is the main landing page after logging in. It provides an overview of the most important data and metrics relevant to the user.
2. Navigation Menu: Located on left-hand side of the interface, the navigation menu allows users to move between different sections of the application. Includes links to features such as Home, Dashboard, Settings, Account, Help, etc.
3. Toolbar: A toolbar at the top of the interface provides quick access to commonly used functions such as search, notifications, messages, and user settings.
4. Help and Support: Access to help documentation, support tickets, live chat. - Accessibility standards
- WCAG 2.1 AAA
- Accessibility testing
- Testing is on the Roadmap for Product Development.
- API
- Yes
- What users can and can't do using the API
- Read only
- API documentation
- No
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
- We offer a service orchestration platform and so, with our support, we can tailor the service workflows that sit within our platform to meet the specific needs of the user. As part of our onboarding and implementation our Customer Support team would identify a users unique requirements and then tailor our core solution to meet their needs. We aim for 75% off the shelf, no change needed software based on industry best practice and 25% configuration for each customers specific needs and ways of doing things.
Scaling
- Independence of resources
- Our solution is built on AWS cloud and utilises a microservice architecture. This allows us to scale up and down the computing effort needed to meet our system performance non-functional requirements. We run both synchronise and a-synchronise tasks through our microservice architecture to ensure payloads are appropriately managed depending on the importance of the task. We closely monitor these requirements and improve our architecture, code and general approach to ensure our users are not impacted by slow performance of the platform.
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
- Physical access control, complying with CSA CCM v3.0
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Users can export and import their data using .csv or XML file download capability. Additionally, users can upload and download documents from the platform. We also have inbound and outbound SFTP/EDI and email communication within the platform to allow for the sharing of data.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- One World uses commercially reasonable efforts to make the data, services and software hosted Online available with a quarterly uptime percentage of 99.9% as further detailed in OW Online Service Level Agreement (SLA).
- Approach to resilience
- One World has a full Continuity Plan designed in alignment with FISMA security control requirements. One World cloud Infrastructure providers ensure their business continuity plans align with ISO 27001 standards.
- Outage reporting
- General site information for One World is available via the Status page of the TOWGTM.com website. Information about customer specific incidents can be viewed via the MyOW Support portal.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- We implement role based and triple/tuple based security principles. This means that each user is assigned a role which gives them the ability to take certain actions and not take other actions (e.g. one user can download a document and one user can not). Additionally, our triple/tuple based security restricts users to only be able to see data and services that relate to a triple/tuple that they are a part of. Our Customer Support team helps to set-up the Roles and Triples/Tuples when we onboard a new customer.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- As part of the Uniserve Group (parent company) accreditation
- ISO/IEC 27001 accreditation date
- 01/03/2023
- What the ISO/IEC 27001 doesn’t cover
- As part of the Uniserve Group (parent company) accreditation
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- No
- Security governance certified
- No
- Security governance approach
-
1. Information Security Governance Framework: Overview of the governance framework; Roles and responsibilities of stakeholders; Reporting structure for information security matters.
2. Information Security Roles and Responsibilities: Responsibilities of executive management; Responsibilities of the information security team; Responsibilities of other employees and contractors.
3. Risk Management: Risk assessment methodologies; Risk management processes; Risk treatment plans; Monitoring and review of risks.
4. Compliance; Legal requirements; Incident Mgt; Training and awareness; Security audits and review; Business continuity and DR. - Information security policies and processes
- Information Security Policies: Acceptable Use Policy; Data Classification Policy; Password Policy; Access Control Policy; Encryption Policy; Incident Response Policy; Remote Access Policy; Mobile Device Management Policy; Bring Your Own Device (BYOD) Policy; Social Media Policy; Physical Security Policy.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- One World maintains separate non-production systems for testing and validating new development and systems infrastructure capabilities as outlined in the internal OW Online Configuration Management Plan, aligning with FISMA Low requirements.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- Cloud infrastructure providers virtualisation technologies are regularly evaluated internally and by independent assessments. A number of key security parameters are monitored to identify potentially malicious activity on the systems which includes the use anti-malware software on systems accepting customer datasets/information. Cloud infrastructure provider anti-virus controls align with ISO 27001 requirements. One World Online releases which include patches and bug fixes are performed quarterly. If security vulnerabilities are found or reported, they are assessed by security staff. Any vulnerabilities that have an assessed risk of high or critical are patched immediately outside of normal patching routines.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Cloud infrastructure providers virtualisation technologies are regularly evaluated internally and by independent assessments. A number of key security parameters are monitored to identify potentially malicious activity on the systems which includes the use anti-malware software on systems accepting customer datasets/information. Cloud infrastructure provider anti-virus controls align with ISO 27001 requirements. One World Online releases which include patches and bug fixes are performed quarterly. If security vulnerabilities are found or reported, they are assessed by security staff. Any vulnerabilities that have an assessed risk of high or critical are patched immediately outside of normal patching routines.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- Incident management is delineated within One World Online's Incident Response Plan documentation aligning with FISMA requirements.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
As part of Uniserve Group, One World has access to a dedicated SHEQ team to support our sustainability model with the following milestone objectives for ISO 9001, ISO 14001, ISO 45001 and Sustainability Reporting:
- ISO Certifications for Warehouse, Cold Chain & Transport Divisions Q3 2023 – Complete
- ISO Certifications for Container Storage Q4 2023 – Complete
- Establish carbon footprint baseline Q4 2023 – Complete
- ESOS Compliance Phase 3 Q4 2023 – Complete
- Publish Uniserve ESG Report Q2 2023 – Complete
- ISO Certification Singapore EGDC Storage Facility Q3 2024
- Develop inhouse Carbon Reporting system for ESOS, SECR, Net Zero Target – Q1 2024
- Publish ESOS Action Plan Q2 – 2024
- Publish Uniserve ESG Report 2024 Including Net Zero performance Q2 2024Covid-19 recovery
One World was at the heart of the UK's defence against Covid-19.Uniserve set up a One World platform and a team of 30 people. We used this to digitise and manage contract & commercial information on behalf of the UK Government for 8,000 orders, 32 billion items from 316 suppliers including financial & cost reduction advice on a total spend of £18 billion.Tackling economic inequality
As a Crown Commercial Services (CCS) Supplier, One World's parent Uniserve Group have committed to Net Zero emissions by 2050 and has entered the Race to Zero. To achieve these goals, Uniserve’s sustainability model focuses on the following four key areas:
- Social Governance: Human rights risk situations / Human development and training in the workplace
- Environmental Control: Preventing Pollution / Climate change mitigation
- Circular product life: Sustainable resource use & recycling
- Corporate Governance: Quality / Health & Safety at Work / ComplianceEqual opportunity
One World is an Equal Opportunities employer. We are proud to be seen as a role model for our Industry.Wellbeing
Our people are at the heart of our core values. We recognise the need not only for fair treatment but also to support the health and wellbeing of our workforce. We operate the Mental Health First Aider scheme throughout the business. We have a dedicated Health and Safety team who manage risk assessments, auditing, and training. We also offer an employee assistance program, with interest free loan options.
As part of the Uniserve Group we have supported our community with: 383.8kg of food donations collected and donated to local foodbanks; Collection and donation of essential items to Ukraine by our Tilbury operation; Donation of unused Christmas Food to local Homeless Charity.
We support Little Havens Hospice and Great Ormond
Street Hospital Children’s Charities. Are proud to partner with MB Motorsport for a third year in a row, and will be supporting them throughout the 2024 British Touring Car Championship.
We also connect with schools and colleges to promote apprenticeship scheme.
Pricing
- Price
- £36,000 an instance a year
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- Trial / Pilot Projects are available upon request and subject to agreement between all parties.