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ONE WORLD GLOBAL TRADE MANAGEMENT LIMITED

One World Global Trade Management (GTM)

OW GTM is a supply chain collaboration platform. It enables the monitoring & managing of a product's lifecycle from cradle to cradle and across the entire supply chain ecosystem, empowering users with increased visibility, control & data to make better decisions faster.

Features

  • Product: Design traceability, planning, people and process of entire product.
  • Buy: Sourcing, sampling, negotiating, contracting, supply forecasting.
  • Trade: Customer experience, demand planning and real time personalisation.
  • Make: Encompasses creating and producing the product.
  • Move: The physical movement and distribution of product.
  • Sell: Reaching the audience through B2B and B2B2C.
  • Network Design: Total overview of products, people, processes.
  • Governance: The data, standards.
  • Sustainability: Industry recognised standards.
  • Finance: Control, budgets, actual costs and sale.

Benefits

  • Create, produce, monitor, manage and measure.
  • In near real-time
  • Brokering system to system messaging across supply chain technologies
  • Single version of the truth
  • Harnessing supply chain data to drive efficiencies

Pricing

£36,000 an instance a year

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jsi@ugroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

1 7 9 6 4 8 2 5 3 8 5 4 7 3 6

Contact

ONE WORLD GLOBAL TRADE MANAGEMENT LIMITED Jason Silver
Telephone: 07340773833
Email: jsi@ugroup.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Transport Management System, Warehouse Management System, Customer Relationship Manager System, Enterprise Resource Planning System
Cloud deployment model
Public cloud
Service constraints
No specific constraints to highlight
System requirements
  • A standard broadband connection
  • Modern web browser such as Safari, Firefox, Chrome, Edge, IE11

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1 is 3 hours, Priority 2 is 24 hours, Priority 3 is 7 days.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is provided through the One World ePortal
Web chat accessibility testing
This activity is on the Product Development Roadmap
Onsite support
Yes, at extra cost
Support levels
We provide a range of support levels. For pricing and options please contact for further details. Technical Account Management and Cloud Support Engineering is available.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
One World sales, contactable at government@OWGTM.com, will handle order processing, account creation and set-up, account management and billing functions for your Online Subscription. User instructions, Help and extensive tutorial videos are available online.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data can be easily downloaded as CSV using the tools within OW Online. All uploaded data and generated data will be available for extraction.
End-of-contract process
All user content can be downloaded by permitted users from their user-specific content repository. Administrators may remove the accounts of users who are registered as members of their organisation. At least one Administrator account must be maintained whilst a subscription is active. Further information on administering an organisation is published online.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
While we are primarily a desktop service we have designed our application to adapt to varying screen sizes making it compatible with desktop, laptop, tablet and mobile screen sizes.
Service interface
Yes
User support accessibility
WCAG 2.1 AAA
Description of service interface
1. Dashboard: The dashboard is the main landing page after logging in. It provides an overview of the most important data and metrics relevant to the user.
2. Navigation Menu: Located on left-hand side of the interface, the navigation menu allows users to move between different sections of the application. Includes links to features such as Home, Dashboard, Settings, Account, Help, etc.
3. Toolbar: A toolbar at the top of the interface provides quick access to commonly used functions such as search, notifications, messages, and user settings.
4. Help and Support: Access to help documentation, support tickets, live chat.
Accessibility standards
WCAG 2.1 AAA
Accessibility testing
Testing is on the Roadmap for Product Development.
API
Yes
What users can and can't do using the API
Read only
API documentation
No
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
We offer a service orchestration platform and so, with our support, we can tailor the service workflows that sit within our platform to meet the specific needs of the user. As part of our onboarding and implementation our Customer Support team would identify a users unique requirements and then tailor our core solution to meet their needs. We aim for 75% off the shelf, no change needed software based on industry best practice and 25% configuration for each customers specific needs and ways of doing things.

Scaling

Independence of resources
Our solution is built on AWS cloud and utilises a microservice architecture. This allows us to scale up and down the computing effort needed to meet our system performance non-functional requirements. We run both synchronise and a-synchronise tasks through our microservice architecture to ensure payloads are appropriately managed depending on the importance of the task. We closely monitor these requirements and improve our architecture, code and general approach to ensure our users are not impacted by slow performance of the platform.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can export and import their data using .csv or XML file download capability. Additionally, users can upload and download documents from the platform. We also have inbound and outbound SFTP/EDI and email communication within the platform to allow for the sharing of data.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
One World uses commercially reasonable efforts to make the data, services and software hosted Online available with a quarterly uptime percentage of 99.9% as further detailed in OW Online Service Level Agreement (SLA).
Approach to resilience
One World has a full Continuity Plan designed in alignment with FISMA security control requirements. One World cloud Infrastructure providers ensure their business continuity plans align with ISO 27001 standards.
Outage reporting
General site information for One World is available via the Status page of the TOWGTM.com website. Information about customer specific incidents can be viewed via the MyOW Support portal.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
We implement role based and triple/tuple based security principles. This means that each user is assigned a role which gives them the ability to take certain actions and not take other actions (e.g. one user can download a document and one user can not). Additionally, our triple/tuple based security restricts users to only be able to see data and services that relate to a triple/tuple that they are a part of. Our Customer Support team helps to set-up the Roles and Triples/Tuples when we onboard a new customer.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
As part of the Uniserve Group (parent company) accreditation
ISO/IEC 27001 accreditation date
01/03/2023
What the ISO/IEC 27001 doesn’t cover
As part of the Uniserve Group (parent company) accreditation
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
No
Security governance approach
1. Information Security Governance Framework: Overview of the governance framework; Roles and responsibilities of stakeholders; Reporting structure for information security matters.
2. Information Security Roles and Responsibilities: Responsibilities of executive management; Responsibilities of the information security team; Responsibilities of other employees and contractors.
3. Risk Management: Risk assessment methodologies; Risk management processes; Risk treatment plans; Monitoring and review of risks.
4. Compliance; Legal requirements; Incident Mgt; Training and awareness; Security audits and review; Business continuity and DR.
Information security policies and processes
Information Security Policies: Acceptable Use Policy; Data Classification Policy; Password Policy; Access Control Policy; Encryption Policy; Incident Response Policy; Remote Access Policy; Mobile Device Management Policy; Bring Your Own Device (BYOD) Policy; Social Media Policy; Physical Security Policy.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
One World maintains separate non-production systems for testing and validating new development and systems infrastructure capabilities as outlined in the internal OW Online Configuration Management Plan, aligning with FISMA Low requirements.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Cloud infrastructure providers virtualisation technologies are regularly evaluated internally and by independent assessments. A number of key security parameters are monitored to identify potentially malicious activity on the systems which includes the use anti-malware software on systems accepting customer datasets/information. Cloud infrastructure provider anti-virus controls align with ISO 27001 requirements. One World Online releases which include patches and bug fixes are performed quarterly. If security vulnerabilities are found or reported, they are assessed by security staff. Any vulnerabilities that have an assessed risk of high or critical are patched immediately outside of normal patching routines.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Cloud infrastructure providers virtualisation technologies are regularly evaluated internally and by independent assessments. A number of key security parameters are monitored to identify potentially malicious activity on the systems which includes the use anti-malware software on systems accepting customer datasets/information. Cloud infrastructure provider anti-virus controls align with ISO 27001 requirements. One World Online releases which include patches and bug fixes are performed quarterly. If security vulnerabilities are found or reported, they are assessed by security staff. Any vulnerabilities that have an assessed risk of high or critical are patched immediately outside of normal patching routines.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incident management is delineated within One World Online's Incident Response Plan documentation aligning with FISMA requirements.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

As part of Uniserve Group, One World has access to a dedicated SHEQ team to support our sustainability model with the following milestone objectives for ISO 9001, ISO 14001, ISO 45001 and Sustainability Reporting:
- ISO Certifications for Warehouse, Cold Chain & Transport Divisions Q3 2023 – Complete
- ISO Certifications for Container Storage Q4 2023 – Complete
- Establish carbon footprint baseline Q4 2023 – Complete
- ESOS Compliance Phase 3 Q4 2023 – Complete
- Publish Uniserve ESG Report Q2 2023 – Complete
- ISO Certification Singapore EGDC Storage Facility Q3 2024
- Develop inhouse Carbon Reporting system for ESOS, SECR, Net Zero Target – Q1 2024
- Publish ESOS Action Plan Q2 – 2024
- Publish Uniserve ESG Report 2024 Including Net Zero performance Q2 2024

Covid-19 recovery

One World was at the heart of the UK's defence against Covid-19.Uniserve set up a One World platform and a team of 30 people. We used this to digitise and manage contract & commercial information on behalf of the UK Government for 8,000 orders, 32 billion items from 316 suppliers including financial & cost reduction advice on a total spend of £18 billion.

Tackling economic inequality

As a Crown Commercial Services (CCS) Supplier, One World's parent Uniserve Group have committed to Net Zero emissions by 2050 and has entered the Race to Zero. To achieve these goals, Uniserve’s sustainability model focuses on the following four key areas:
- Social Governance: Human rights risk situations / Human development and training in the workplace
- Environmental Control: Preventing Pollution / Climate change mitigation
- Circular product life: Sustainable resource use & recycling
- Corporate Governance: Quality / Health & Safety at Work / Compliance

Equal opportunity

One World is an Equal Opportunities employer. We are proud to be seen as a role model for our Industry.

Wellbeing

Our people are at the heart of our core values. We recognise the need not only for fair treatment but also to support the health and wellbeing of our workforce. We operate the Mental Health First Aider scheme throughout the business. We have a dedicated Health and Safety team who manage risk assessments, auditing, and training. We also offer an employee assistance program, with interest free loan options.

As part of the Uniserve Group we have supported our community with: 383.8kg of food donations collected and donated to local foodbanks; Collection and donation of essential items to Ukraine by our Tilbury operation; Donation of unused Christmas Food to local Homeless Charity.

We support Little Havens Hospice and Great Ormond
Street Hospital Children’s Charities. Are proud to partner with MB Motorsport for a third year in a row, and will be supporting them throughout the 2024 British Touring Car Championship.

We also connect with schools and colleges to promote apprenticeship scheme.

Pricing

Price
£36,000 an instance a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Trial / Pilot Projects are available upon request and subject to agreement between all parties.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jsi@ugroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.