Roelto Ltd

Visual Collaboration Solutions, powered by SharpCloud

R-VCS, (Roelto - Visual Collaboration Solutions) powered by SharpCloud enables you to visualise your data and collaborate. VCS includes Strategic and Project Portfolio Management, Strategy and Technology Roadmapping, Collaboration, Digital Transformation, Risk and Innovation Management, helping you to uncover insights and simplify complex business decision making, all in one place.

Features

• Data driven, visual and dynamic views highlights key relationships
• Multiple, configurable data attributes, numeric, date, list, text, and location
• Simultaneous user case updates using enterprise data governance data template
• Multiple data visualisation options for different audiences
• Over 200+ integrations with other systems
• API and SDK available to connect with other applications
• Display complex information in an engaging and visual format.
• Configurable forms enables accurate data entry and supports workshops
• Multiple usercase templates Roadmapping, Project Portfolio Management & Strategy
• Single Sign On and inbuilt data connectors e.g. Excel,

Benefits

• Enhance resource management and goal-setting with SharpCloud.
• Understand dependencies, mitigate risks, and track progress using SharpCloud.
• Map skills to projects for gap identification and skill transfer.
• Support knowledge management by mapping to skills, technology and projects.
• Streamline stakeholder engagement with live updates and SharpCloud collaboration.
• Adapt roadmaps in real-time, enhancing trust and transparency.
• Respond swiftly to changes with SharpCloud's real-time data updates.
• Align projects with strategic goals using SharpCloud's flexible features.
• Identify underperforming projects, reduce costs with SharpCloud insights.
• Minimise cost gaps, stay on track with SharpCloud.

£1,200 to £6,000 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jason.hier@roelto.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

179674051804870

Contact

Jason Hier
+447766442628
jason.hier@roelto.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: An extension to SharpCloud; suite of preconfigured SharpCloud applications (Stories), including the following user cases:; ● R-S/PPM: Strategic/Project Portfolio Management.; ● R-DBR: Dashboard Reporting.; ● R-CaaS: Collaboration-as-a-Service (ISO 44001).; ● R-WaaS: Workshop-as-a-Service.; ● R-IMP: Innovation Management Platform.; ● R-SCRUM: Agile Working.; ● R-SRM: Strategic Roadmap.; ● R-TRM: Technology Roadmap.
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Only certain web browsers (specified below) are supported, and the service may not function with other browsers.
• System requirements:
  • Access to a suitable network connections
  • A compatible web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Roelto: Level 1, 2 and 3 support is available Monday to Friday between 9am - 5:30pm (excludes UK bank holidays). Level 1 response, when support is available; Level 2, response within 24 hrs or less; Level 3 within 8 hours or less.; SharpCloud: P1 incidents raised with SharpCloud support will receive a response within 2hrs during UK working hours 9am-5.30pm Monday-Friday.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Refer to SharpCloud website for platform support details.; ; Roelto Support Levels; ; Level 1 - Questions, issues, support and service requests related to a purchased VCS can be raised on the Roelto External Service Desk (Jira). Online support will be provided and excludes any additional configuration or modification to the installed solution(s). Level 1 support is free and will be responded when support is available.; ; Level 2 - Includes Level 1 support and will be responded within 24 hours or less – during UK working hours 9am to 5:30pm Monday to Friday, excluding UK bank holidays. Maintenance of VCS such as user/pack management, data and view templates are provided and will include 0.5 day per month.; ; Level 3 - Includes Level 1 support and will be responded within 8 hours or less - during UK working hours 9am to 5:30pm Monday to Friday, excluding UK bank holidays. Maintenance of VCS such as user/pack management, data and view templates are provided and will include 0.5 day per month.; ; Levels 2 and 3 support are provided as an additional cost and can include additional consulting, configuration and maintenance days and can be provided upon request. Refer to Roelto pricing document for more details.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Training on how to use VCS user cases and standard SharpCloud functionality is provided either as part of set up/deployment for both users and administrators with supporting documentation. This can be delivered onsite or online, supported with training documentation.; Additional training content can be accessed online via Roelto and SharpCloud website and YouTube to view "How To" videos.; ; Access to the SharpCloud Resource Center is provided and includes. SharpCloud training for individuals and teams. There is a SharpCloud User Accreditation course.; Tailored training courses can be produced and delivered on request.; Refer to Roelto Pricing document for SharpCloud and ISO 44001 Collaboration training courses and includes the following:; ISO 44001 Collaboration Introduction and Awareness – 1 Day Training.; ISO 44001 Collaboration Gap Analysis – 1 Day.; ISO 44001 Awareness and Relationship Management Plan - 2 Day Training.; SharpCloud Overview – 1 Day Training.; SharpCloud Overview and PoC - 2 Day Training.; Online SharpCloud Training - 10 online sessions.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Visio
  • Microsoft Project
• End-of-contract data extraction: Data within the system can be copied to an excel file, or downloaded as a storyzip file. Data in storyzip files can be extracted into resource files and JSON objects.
• End-of-contract process: All users shall be disabled in the Pack Manager console; Extraction of data shall be copied and issued to end user Administrator or as directed. Data shall be deleted from all VCS user cases and applicable SharpCloud Stories (Up to max of 20). Where there are more than 20 Stories a cost will be provided.; All VCS user cases and applicable SharpCloud Stories (up to a maximum of 20) shall be zipped, downloaded and issued to the end user Administrator or as directed. All VCS user cases and applicable SharpCloud Stories shall be deleted in the Pack. Where there are more that 20 Stories a cost will be provided.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The main difference is the limited landscape on a mobile device does not show the Items all at the same time, they are displayed sequentially.; ; There are some views which are not fully displayed (timeline) due to the limited space.; ; All content can be reviewed and edited.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The Roelto and SharpCloud Desk provides several options for users to select and include:; Technical Support: configurations, troubleshooting or request assistance.; Subscription and billing: request additional subscriptions, questions and queries.; Report bugs: notify problems or issues.; Suggest a new feature / improvement: Share ideas for a new feature of improvement.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: SharpCloud offer two APIs.; ODATA REST API.; .NET SDK.; ; ODATA REST API (public web).; Provides access to story data via RESTFUL services using ODATA syntax for batch and filter operations..; Full documentation of the service can be found here: https://my.sharpcloud.com/swagger.; ; Most objects can be created/updated via the API but the service is intended to simplify data access for web developers. As such, the API is not used by the application per se and does not enable all functionality.; ; .NET SDK (requires .NET 4.7).; Provides full object model access to the story (items, relationships attributes etc) and can be used to interrogate and create stories. It uses the same private endpoint as the web clients so is functionally rich and can do everything the web client can.; ; It requires some basic knowledge of SharpCloud story structure and a .Net environment making it less suitable for simple integration with other web systems.; ; It is ideal for complex batch operations or desktop tools, and is used in a number of free add-on tools (e.g. Query connect which connects on-prem databases to the cloud service).
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The service can be branded with specific colours, logos etc. This is done using the ADMIN permission in the Story Set up and the Team/Private Directory admin pages,; This can be done by the System/Pack Admin and Story Owner.; ; All VCS and individual SharpCloud Stories can be configured and customised by the end user.; Configuration of VCS and SharpCloudstories include but not limited to: Categories, Attributes, Relationships, Tags, Images, Annotations, Panels, Views, Resources, VCS/Enterprise Templates, Performance and Terms.; VCS and or SharpCloud stories can be configured by Story Owners, and people who have ADMIN permissions; Configurations and customisation support can be provided by Consultancy Support. Refer to Roelto SharpCloud Professional Services in Digital Market Place, Cloud Support.

Scaling

• Independence of resources: The Public Cloud instance is a shared service. The API is throttled in order to limit the load that can be applied by anyone customer. Private Cloud deployments are also available on request to separate data and load for an additional fee.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage metrics are available through administration portal, usage data on shared content is available to the story owner directly.; Activity usage including name of person, time and date stamp, what was viewed, edited at a data attribute level, relationship, tags can be viewed online and downloaded as a csv file for further analysis and review.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: SharpCloud Software Ltd

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data within the system can be copied to an excel file, or downloaded as a storyzip file. Data in storyzip files can be extracted into resource files and JSON objects.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON (via API)

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SharpCloud Public Cloud Multi-tenant instance is available on Microsoft Azure offering 99.95% availability.; This is not a guaranteed service availability and there is no refund.
• Approach to resilience: SharpCloud uses Microsoft Azure PaaS to make sure the service is always available. Each server is duplicated (twice as a minimum, sometimes more) meaning if one should fail for any reason a backup is available to provide uninterrupted access. The platform itself is constantly patched updated to the latest versions and allows SharpCloud to continually develop and deploy new versions of SharpCloud software without any interruption to the service.; Note: Connection to other services such as O365
• Outage reporting: If there are any service outages an email alert will be sent to all users by SharpCloud informing of the outage, what level of service degradation will/is being experienced with an estimate of when the service will be fully restored.; ; If prior warning is given of an outage users will be informed whereby recommendation and advice will be provided if work needs to continue by using SharpCloud PC Offline. This involves the user downloading SharpCloud PC onto their laptop of PC and opening the VCS user case / SharpCloud Story that they want to continue working on. All functionality will be available while working offline and access to the data for that VCS user case / SharpCloud story. When the service is restored the user will be able to resynchronise any updates to the web server.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: Identity Federation (AAD)
• Access restrictions in management interfaces and support channels: Username or password.; Identity Federation (AAD).; 2 Factor Authentication.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: A-LIGN
• ISO/IEC 27001 accreditation date: 12/12/2023
• What the ISO/IEC 27001 doesn’t cover: There are no exclusuions
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Discuss with Rusty

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and changes for the Roelto VCS are managed using the Roelto Quality Management System (QMS) based on ISO 9001.; Configuration and changes for the SharpCloud service are managed directly by SharpCloud with upgrades to the environment occurring c1 month after major releases have been tested in their public cloud environment and bugs fixed. The service utilises Azure DevOps for deployment which ensures that the build process, configuration and deployment is managed consistently via a change process.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: SharpCloud follow best practice guidelines for software development using design patterns created or approved by MS including the multi-tier design pattern and application security layers (OWIN, MVC etc). Any threat we are made aware of is treated via our incident management process with changes tracked using our normal release process.; The service is constantly updated with new features and improvements. These are released approx. weekly to our SaaS services. If a security flaw is exposed, it would be patched within that timeframe. We conduct application penetration tests at least annually. MS provide constant patching and monitoring to the underlying PaaS.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The underlying Azure PaaS has built in protection for DOS attacks etc. We recommend clients implement SSO via AAD which gives you further protection for authentication (e.g. enforce multi-factor authentication, password policies, prevent login from multiple locations etc). In addition, each story has an audit displaying access details enabling admin users to identify any suspicious activity.; The service is actively monitored by SharpCloud support staff for application level issues and Microsoft for underlying hosting (Network, storage and compute) issue.; The support team are constantly monitoring the system and performance and will react appropriately in a timely manner to any issues.
• Incident management type: Supplier-defined controls
• Incident management approach: Roelto: All incidents shall be reported via the Roelto Service Desk either via the customer portal at https://roelto.atlassian.net/servicedesk/customer/portals or via email support@roelto.atlassian.net.; ; SharpCloud: All incidents are currently reported to 'support@sharpcloud.com' and escalated accordingly.; Common issues like password resets, account unlocks will be handled by your internal IT if SSO is configured (if not this is easily done by users themselves automatically via email).; Security incidents will be reported in accordance with SharpCloud incident management policy.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting climate change; ; Through the use of R-VCS apps and the SharpCloud platform, people are able to collaborate and complete their work without having to travel to the office or other workplace locations. This was clearly demonstrated on projects whereby:; ; - A programme to deliver a new financial system to 46 countries continued with no flying or meeting in country, ensuring business continuity; - A transformation project portfolio management solution was developed, deployed and supported without ever travelling (UK) or meeting physically; - A global workshop for an international engineering organisation was completed in Asia, Middle East/Africa, Europe and North America all in one day saving significant amount of carbon emissions due to travelling.; - Training, support and configuration of SharpCloud solutions has been provided to several international organisations, saving travel expense costs and time.; ; As part of the upfront business analysis ways to fight climate change are identified and included within the over all Business Case/Project Charter and Plan.

  Covid-19 recovery

  Due to COVID-19 restrictions, namely lockdown, working from home (WFH) and now post lockdown, Hybrid Working, R-VCS apps and SharpCloud provided people and businesses new ways of working to deliver their services efficiently, effectively and collaboratively.; ; Due to the many user case R-VCS apps and SharpCloud functionality, the ability to quickly create an app and being online, visual and interactive supported services such as project control and delivery, change, transformation, workshops and business as usual services for organisations and people across multiple sectors.; ; Along with the delivery of the R-VCS app on the SharpCloud platform, collaborative behaviours, culture and ways of working are incorporated and integrated using the ISO 44001 collaboration framework.; ; This enabled people who were/are shielding/isolating to continue working (where able) and still be part of the delivery team reducing any adverse impacts to them both physically and mentally and to the business and its customers.; ; This supported effective social distancing, remote/hybrid working and sustainable or reduced or eliminated travelling.

  Tackling economic inequality

  Tackling economic inequality; ; R-VCS apps and SharpCloud platform supported the increase supply chain resilience and capacity by simplifying end-to end processes and modernising them, to deliver increased performance and productivity. This has included projects with single consultants, SME's and large international organisations all part of the project/supply chain team, delivering many types of projects (IT, construction, engineering, charities).; ; This resulted in lower costs of delivery and shortened time frames. Due R-VCS apps and SharpCloud visible and transparent use of data and information, enhanced collaboration was experienced, insights were uncovered and complex decision making was simplified. This form of collaborative contracting led to a WIN-WIN behaviour and way of working as one team.; ; Through the collaborative sharing of data, information and knowledge/peoples comments, new ideas and innovative solutions have been and continue to be created. This has helped organisations to adopt a collaborative, continuous improvement and high performance way of working.; ; This service has supported and enabled an SME to deliver a complete reporting portal of change for Network Rail in a very innovative, cost efficient and collaborative way.; ; The R-VCS apps and SharpCloud platform have helped clients to adopt a data culture, understand the importance of data governance and data driven reporting solutions. As a result this has created new full time positions within their business to provide support, continual development of new solutions and ongoing training.

  Equal opportunity

  Equal opportunity; ; Through the delivery and application of R-CaaS App (Roelto Collaboration-as-a-Service), powered by SharpCloud and based on the ISO 44001: 2017 Collaborative business relationship management systems — Requirements and framework, this app enables businesses to adopt and implement tools/ways-of-working in collaborative way, both internally and externally with other organisations and business partners.; ; For example, the ISO 44001 8 stage Gap Analysis App identifies where a business/project does not consider Diversity and Inclusion (D&I).; ; This gap analysis has successfully identified this as an issue in projects with organisation where disabled people (deaf) felt left out and did not participate actively in group/ project meetings. This also helps people to understand, consider the "gaps" and influence staff, suppliers and contractors through the delivery of the contract.; ; Thereafter D&I was included as part of meetings and project delivery plans. A corporate Collaboration Relationship Management Plan was developed and implemented globally.; ; Further examples include a more detailed assessment in the selection of partners, suppliers, contractors and people during the procurement stage for example.

  Wellbeing

  At the beginning of projects, the following collaboration activities are completed using the R-CaaS App based on ISO 44001 Collaborative business relationship management systems, (requirements and framework) and SharpCloud platform to improve community integration.; ; The App and SharpCloud platform enables this type of assessment to be completed before contract signature and during delivery so that collaboration is built into the contract and continually improved, to support a strong integrated team and community.; ; R-CaaS enables a collaboration charter to be co-created by all "hybrid" project and community members and organisations. This is an opportunity for all people (this can sometimes include 00's of people) to write their ideas down by answering the following questions based on their experience. This workshop is completed with users and communities in the codesign and delivery of the contract to support strong integrated communities. The digital workshop uses the following questions to start the "conversation":; - When a team is at its best- what has worked well?; - What values /behaviours underpin these positive times?; - What kind of atmosphere do you want to create; - What behaviours would you like to encourage?; - What can get in the way? Behaviours you don’t want – think of the positive behaviours; ; Alignment of Interests and Outcomes; R-CaaS/SharpCloud allows all parties to record their interests, what they want to achieve and the Outcomes (what does good look like) and share with others. This is critical to gaining shared and integrated outcomes for staff, suppliers, customers and communities. Against each outcome are agreed joint Key Performance Indicator (KPI) including targets, frequency and units of measure.

Pricing

• Price: £1,200 to £6,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Create Stories - Limited to 3 Stories, 100 Items; Share SharpCloud Stories - Limited to 7 users; Includes: ; Create Forms; Interact with Stories; Comment and vote on Stories; Update data Forms/Plugins; Comment/Vote; Test Connectors (max 100 rows); Add plugins; API/Data Extracts; Training academy
• Link to free trial: https://login.sharpcloud.com/?mode=signup

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jason.hier@roelto.com. Tell them what format you need. It will help if you say what assistive technology you use.