Whitespider

WhiteSpider Consultancy & Engineering

WhiteSpider specialises in providing consultancy, strategic advice, practical support and managed services. Our highly qualified and industry recognised professionals use our our structure approach, as well as industry standard methodologies, such as Well Architected Review, to help organisations standardise their cloud and infrastructure and strategy, enhance operations and optimitse costs.

Features

• Detailed audit and inventory of IT assets and buseinss capabilites
• Comprehensive solution design for cloud and on-premise services
• Solution implementation
• Ongoing support of cloud and on-premise solutions
• Assistance choosing systems and vendors
• Service and application migration

Benefits

• Add value to business
• Improved application performance
• Considerable cost savings
• Increased organisational agility
• Increased organisational efficiencies
• Improved user experience
• Simplification of operations

£350 to £1,500 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonny.malcolm@whitespider.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

179686201439074

Contact

Jonny Malcolm
02037732380
jonny.malcolm@whitespider.com

Planning

• Planning service: Yes
• How the planning service works: WhiteSpider specialises in helping customers strategically plan and implement on premises and cloud based solutions.; ; During the first stage WhiteSpider will work with key stakeholders to conduct a detailed audit and inventory of your organisation. We will take an in-depth look at your current IT estate and the problems you face. Next, we will look comprehensively at the whole organisation from a commercial perspective, considering its drivers, vision and future strategy.; ; Based on this detailed audit, WhiteSpider will then design a tailored architecture, which will detail the specific systems and technology required to effectively deliver your organisation’s strategic vision. WhiteSpider will then work with your organisation to implement our solution with minimum disruption to operations. We will provide comprehensive documentation, handover and knowledge transfer to enable you to smoothly manage and support the new services and capabilities.; ; WhiteSpider’s consultancy services approach is proven to deliver real business benefits and we have extensive experience developing, implementing and managing architectures across the globe.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: At WhiteSpider we use ourstructure approach to help our customers migrate to the cloud. This framework is proven to add value to organisations including reduced IT costs and improved organisational agility.; ; There are 4 stages to our appoach:; 1. Cloud Assessment; We provides recommended practices, architectures and design principles for business applications and services to operate in any cloud.; ; 2. Cloud Readiness; We analyse your business, applications and infrastructure to determine if you are in a position to embark on a cloud journey with; minimal impact.; ; 3. Cloud Enablement; We architect and build cloud environments for businesses to deploy or migrate IT applications and services to, shifting IT delivery to a public or hybrid cloud architecture.; ; 4. Cloud Management; Our SLA backed management delivers the best of automated manual services to provide viability, security and data protection across the whole Hybrid Cloud stack.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Cyber security consultancy
  • Security incident management

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Our Service Desk provides comprehensive and highly available support services, giving our customers expertise on hand.; ; We support a wide range of cloud technologies and software solutions throughout the UK and across the world, typically on an 8*5 basis, but optionally on a 24*7 basis. The service desk owns all customer service calls, incident reports and assistance requests from initiation to resolution.; ; We provide a knowledgeable first-line of customer support, which improves first-time resolution of issues.

Service scope

• Service constraints: There are no known constraints

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1: 4 working hours ; Priority 2: 12 working hours; Priority 3: 2 working days; Priority 4: 5 working days; Working hours are 9am-5pm. Tickets raised outside of these hours are responded to within hours unless agreed with the customer.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: We provide monitoring and remote support either on a 8x5 Monday to Friday basis or on a 24x7x365 basis. Onsite support can be provided, typically 8x5 Monday to Friday, but is possible outside of these times.; ; The cost of this support service will depend on the customer’s original requirement and agreement with WhiteSpider. Our initial contract agreement with the customer will also state whether we will provide a technical account manager or cloud support engineer to administer support.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 04/12/2023
• What the ISO/IEC 27001 doesn’t cover: No elements of this service are not covered by our ISO27001
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Wellbeing

  Tackling economic inequality

  WhiteSpider is a rapidly growing SME. As our business grows, we continue to recruit staff from all social and economic backgrounds. Our focus is always to recruit based on attitude, work ethic and how they will fit into our business culture. We then train them to give them a wide range of technical skills. This helps to improve their future employability.; We also work with apprentice schemes giving opportunities to school leavers and other young people.

  Wellbeing

  We strongly focus on employee wellbeing. We ensure employees have the flexibility to work in the office, as well as from home, however we do insist on regular monthly face-to-face work time to vary their working location.; We provide employees with an external, confidential wellbeing service that they can contact for concern whether this is personal, family, financial, or work related.; We run a voluntary scheme focused on getting staff out into the mountains, giving them time outdoors in the mountains and teaching them new skills.

Pricing

• Price: £350 to £1,500 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonny.malcolm@whitespider.com. Tell them what format you need. It will help if you say what assistive technology you use.