BYTES SOFTWARE SERVICES LIMITED

Quest- SaaS On-Demand

Migrate all your workloads with one comprehensive tenant-to-tenant Office 365 migration tool.

Features

• Demand management platform is based on the concepts
• you create an organization.
• organization can subscribe to task based modules
• administrative actions on Microsoft Entra tenants.

Benefits

• Simplified Migrations & Consolidations
• Enhanced Security & Compliance
• Cost & License Optimization
• Centralized Control & Visibility
• Improved Management & Productivity

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

180098125759694

Contact

Richard Read
01372 418 500
tenders@bytes.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Software quality and life cycle

  • Software change, configuration and process management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: https://support.quest.com/technical-documents/on-demand-migration/current/release-notes

User support

• Email or online ticketing support: Yes
• Support response times: https://support.quest.com/essentials/sr-severity-levels-response-times
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: "Visit https://support.quest.com/contact-support; Under Customer Service, Select 'Start Chat'"
• Web chat accessibility testing: Quest has not performed any testing with assistive technology users. We would need to check with LiveHelpNow to see if they have done any.
• Onsite support: No
• Support levels: Please see the link and choose based on Support types of Standard Support, 24x7 Support and Premier Support. Support Services - https://support.quest.com/essentials/support-offerings#tab1
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: User documentation - https://support.quest.com/technical-documents
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be exported via CSV and PDF files as well as forwarded to a SIEM
• End-of-contract process: For the On Demand suite of products, there is an engineering process called PPII for which each module needs to detail what data they are gathering/processing/storing/logging with a focus on personal data. The customer is notified of this upon their subscription termination. As per GDPR guidelines, we notify customers prior to 90 days then proceed to delete all customer data after 90 days of the subscription ending if no action is taken on the customers end. We maintain an audit of these actions.We store the data for 30 days in case of deletion by mistake. Secure removal and destruction of information based on sensitivity of data and type of mediums (paper, tapes, disks, etc.) stored or presented on. We do not provide a certificate but an email notification can be requested through Quest Support.The ultimate deletion of the data on the physical medium is handled by the Cloud Provider (MS Azure) and is compliant to ISO 27001, SOC 2 practices.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: "The Quest On Demand interface is designed as a unified, cloud hosted SaaS dashboard that centralizes migration, auditing, security, and recovery for Active Directory and Entra ID environments. Its layout emphasizes simplicity, visibility, and multi tenant control.; Tiles for each On Demand module (Migration, Audit / Security, and Recovery); Quick access to module specific actions such as starting migrations, running audits, or viewing alerts"
• Accessibility standards: None or don’t know
• Description of accessibility: On-Demand is accessible via any internet browser
• Accessibility testing: Our current process is to have our product teams use accessibility testing software to test our solutions.
• API: No
• Customisation available: Yes
• Description of customisation: "It can be customized a few different ways:; They can license certain modules so they only have access to what they need.; They can setup role based access control and authentication that fits to their organization.; They can customize what they are assessing and alerting on.; They can choose how to handle logging if the customer leverages a SIEM "

Scaling

• Independence of resources: For the On Demand SaaS solutions, capacity processes have been established. The On Demand solution takes advantage of the dynamic resource capacity allocation of Microsoft Azure. We have had capacity for all loads so far and add capacity when required.

Analytics

• Service usage metrics: Yes
• Metrics types: Real Time Uptime Status ; ; • On Demand Portal; • Backend services; • Identity Service; • Subscription Service; • Notification Service; • Audit, Migration, Recovery, and Security Guardian platform layers; ; • Operational; • Degraded Performance; • Partial Outage; • Major Outage; • Under Scheduled Maintenance; ; • US Region; • EU Region; • UK Region; • Canada Region; • Australia Region; Each service is shown with its operational state for every region, enabling visibility into geographic uptime and availability.; ; Scheduled Maintenance Transparency; ; • Upcoming maintenance windows; • Expected availability during maintenance; • Exact dates and times (UTC); • Notices posted in advance
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Data can be exported via CSV and PDF files as well as forwarded to a SIEM
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We strive for 99.5% uptime
• Approach to resilience: Quest has a comprehensive Business Continuity Plan with specific Disaster Recovery Plans for On Demand. These plans incorporate procedures to migrate the On Demand solution from Primary data centers to secondary data centers within the same Azure Region. Committed RTO:48h, RPO:24h
• Outage reporting: https://status.quest-on-demand.com/

Identity and authentication

• User authentication needed: Yes
• User authentication: Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Multi Factor Authentication combined with Quest Enterprise Identity Single Sign-on must be utilized.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: https://www.quest.com/docs/information-security-policy-legal-131273.pdf
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: No answer input
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: "Monthly vulnerability scans performed the Demand solutions. Monthly Vulnerability scans performed internally. During the yearly Third-Party pentest exercise, outsourced scansalso performed external auditor, Schellman Compliance LLC. A summary report of the yearly Third-party penetration testing exercise available to customers.; ; Manual penetration testing; Static code analysis Third Party tools to identify security flaws; Software scanned for vulnerabilities using industry standard SAST DAST ; Quest will remedy vulnerabilities identified during scans and pentest in a commercially reasonable manner time frame based on severity. Vulnerability remediation timelines are as follows Critical 10 days, High 30 days, Medium 60 days, and Low 120 days
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Alerts are monitored and reviewed by our 24x7 SOC team. Notifications and alerts are available to customers through the support portal. Additionally, in the event of a critical vulnerability in one of our products or services, a Critical Product Notification will be sent to all customers currently under a maintenance contract describing the nature of the vulnerability and the steps to remediate or mitigate the vulnerability. https://support.oneidentity.com/alerts-notifications-product-select
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: "Quest's Security team maintains an Incident Management program which includes a confidential internal breach response policy together with a network of incident responses managed by product teams and operations organizations throughout Quest.; Security Incident Response: https://www.quest.com/docs/information-security-policy-legal-131273.pdf; Data Breach Response Policy: https://www.quest.com/docs/oi-data-breach-response-policy-legal-132986.pdf "
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: https://www.quest.com/trials/
• Link to free trial: https://www.quest.com/signup/114290/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Ltd
• ISO/IEC 27001 accreditation date: Wednesday 5 March 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Peers Quality Assurance Ltd
• ISO 9001 accreditation date: Wednesday 1 November 2023
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: Thursday 23 October 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 3990f676-b304-42c4-9776-0869f2d32229
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 21e94cf4-cda7-4d3a-8343-71e6363aef69
• Other security certifications: Yes
• Any other security certifications: IASME Cyber Assurance L2

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.