Agile Business Process UK, LIMITED

Camunda software licenses and professional services

Camunda enables organisations to orchestrate, design and improve processes across people, systems and devises to continuously overcome complexity to increase efficiency, such as automation, standardization and improve compliance. Integrating into the major RPA vendors, Low-code platforms and enterprise applications.

Features

• Scalability utilising Zeebe
• Integration of task management and visability of long running processes
• Automation of Human in the loop
• Identification of opportunities around process variability
• Identification of non compliance

Benefits

• Utilising Zeebe scale linearly by adding cluster nodes
• Enabling unified workflows with human in the loop
• out of the box integrations
• Identifying areas of automation, quantify time savings and ROI

£112,700 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve.barson@abpconsultancy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

180229606627185

Contact

Steve Barson
07485045447
steve.barson@abpconsultancy.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Camunda maps existing processes and identifies process improvements. This can include human in the loop solutions and automation linking into other applications such as automation
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements:
  • High availability requires running 2 machines
  • Installed on Kubernetes, red hat or cloud service providers

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Dependent on the service level chosen
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support levels are dependent on customer requirements. Each client will have a customer success manager/account manager to support on service to the customer. Our automation support and maintenance offering to clients like NWL comprises of:; • An EU-based service desk is available 24/7/365;; • An ITIL-aligned Service Desk incorporating:; § Incident management;; § Problem management;; § Change management;; § Alert management;; § Event management;; § Capacity management;; § Availability management;; § Application management;; § Daily health checks and reporting; ; § Central notifications and Communications.; • Proactive monitoring of all processes with alerts logged to a dedicated service board;; • Access to our enterprise-class Service Portal for complete service management in a single unified platform –change requests, incident management, reporting, etc.;; • An experienced Account and Service Management Team manages the contract's day-to-day operation, including administration, reviews, reporting, invoicing and billing, etc.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: There is onsite and remote training and support. ABP Consultancy provide onboarding and offboarding support for using the Camunda Platform. There is also Camunda free training on their website. ; ABP Consultancy also provide training on non-technical aspects of an automation programme including setting up and running an automation Centre of Excellence (CoE), an automation operating model (AOM), automation pipeline management and much more. ; https://docs.camunda.io/docs/components/console/manage-organization/external-sso/#onboarding-procedure
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: For SaaS deployments using Cloud, log and audit data can be exported or deleted,. For on-premise/private cloud deployments, the customer is responsible for data storage and can therefore manage any data extraction.
• End-of-contract process: The software would cease to work and all data would be deleted

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Accessed via a web browser which can be accessed via a mobile. User experience is limited due to the screen size
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Through Tasklist and Zeebe
• Accessibility standards: None or don’t know
• Description of accessibility: Zeebe provides visibility into and control over the business processes
• Accessibility testing: Through the web browser
• API: Yes
• What users can and can't do using the API: https://docs.camunda.io/docs/apis-tools/working-with-apis-tools/
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Through the Zeebe cluster which is responsible for scaling as required

Analytics

• Service usage metrics: Yes
• Metrics types: Camunda identifies areas that can be considered for compliance, standardisation, automation and streamlining
• Reporting types: API access

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Camunda

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The data export API allows users to export large amounts of data in a machine readable format (JSON) from Optimise
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The availability offered is dependent on which customer cloud is utilised - Azure/Google/AWS etc. The availability ranges up to a 24/7 level and 99.5% availability
• Approach to resilience: High availability is available through using two machines. They do not have to form a proper cluster in terms of an application service cluster, just set up two identical nodes and pointing at the same database
• Outage reporting: This will be via the service desk with event notifications, emails, phone and portal

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Other user authentication: You need a valid token which requires client id, password, username and authorised server URL
• Access restrictions in management interfaces and support channels: Camunda supports both role based and SSO authentication. Role based access controls are configurable for each module
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Qualitas Veritas
• ISO/IEC 27001 accreditation date: 19th December 2023
• What the ISO/IEC 27001 doesn’t cover: All is covered for the service provided by ABP
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have a head of quality and improvement who is responsible for Policies and reports into the director of Service Delivery. This ensures ABP follows best practice and ISO27001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: ABP follows a change management procedure that is signed off by the quality manager. A copy of this policy is available on request following ISO9001 and ITIL best practices. Changes to the automation would go through internal testing and validation along with customer testing prior to commencing in a live environment. This is agreed with the customer prior to service take on.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We perform by ourselves (using the services of a professional company), a Vulnerability and Penetration Test before each major release. All releases are made available first to community and a restricted number of partners and customers. All findings are made part of a mitigation plan and resolved as soon as possible with a patch or in the next release depending on how critical they are.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Camunda maintains a comprehensive information security program that includes technical and organisational measures designed to protect our customers’ cluster data against unauthorized access, modification or deletion.
• Incident management type: Supplier-defined controls
• Incident management approach: ABP follows ISO27001 and has a pre-defined process for common events and to report tickets to the ABP support desk via email or the ticket system. Once logged an email confirms the ticket number and escalation path if required. The customer will be informed regularly on next steps about the specific incident. Post incident, depending on the severity, a formal review will take place. A copy of the ABP incident management process is available on request

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  ABP are ISO 14001-2015(Environmental Management Systems) certified. In addition to this we have also partnered with Greenr, who have helped us measure and capture emissions at source and offset unavoidable emissions through supporting nature-based projects

  Covid-19 recovery

  ABP support Covid-19 recovery in a number of ways, including remote working. In conjunction with ABP School of Automation we can provide employees with training to up-skill as automation is introduced to the workplace. The School of Automation also provide training for people who wish to enter into a growing sector allowing them to gain employment. This training can also be completed through remote learning.

  Tackling economic inequality

  ABP believe diversity is essential to enhance innovation, creativity, and overall organisational success. As part of our commitment to commitment to empowering underprivileged individuals and promoting a more inclusive environment, ABP School of Automation actively recruit students from diverse backgrounds, including women, minorities and individuals with disabilities.

  Equal opportunity

  ABP has a comprehensive strategy to enhance diversity and inclusion within our contracted workforce, aligning with our commitment to empowering underprivileged individuals and promoting a more inclusive environment. ; ; ABP and School of Automation have been actively working to remove barriers to technology careers and playing advancing gender, cultural and neuro diversity and empowering women in the tech industry. ; ; ABP exceeds the women in tech diversity levels, increasing year on year, currently 29% vs an industry average of 26% (Target of 40% by 2025). Our commitment to inclusion and diversity will ensure that the talent we provide for the contract is representative of different backgrounds and perspectives. ; ; ABP conducts regular audits and assessments to track diversity metrics within ABP and the School of Automation. We use this data to identify areas for improvement and set diversity goals. We believe that promoting diversity and inclusion is essential not only for ethical reasons but also to enhance innovation, creativity, and overall organisational success. ; ; ABP and the School of Automation actively recruit students from diverse backgrounds, including women, minorities, and individuals with disabilities. ; ; ABP’s goal is to deliver exceptional automation services and set a standard for diversity and inclusion within our contracted workforce. By intentionally nurturing an environment that celebrates differences and empowers ALL individuals, we believe we can create a more innovative, resilient, and ultimately successful work environment for the contract, promoting a culture of diversity and inclusion that benefits all stakeholders involved. ; ; We also believe our inclusive approach means that we offer accessible learning resources, flexible training options, and a supportive community. We are dedicated to bridging the knowledge gap and equipping individuals with the skills and knowledge they need to thrive in the world of automation.

  Wellbeing

  ABP actively encourages wellbeing and inclusion within the company. As part of this, the company pays for Vitality Health Care. This not only provides health insurance cover to private healthcare but also support for mental health, staying healthy and also to keep employees engaged and motivated.

Pricing

• Price: £112,700 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Dependent on scope

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve.barson@abpconsultancy.com. Tell them what format you need. It will help if you say what assistive technology you use.