SOCIAL VALUE PORTAL LTD

Social Value - Evaluation, Contract Management, eLearning & Local Needs Analysis

The platform captures, measures, analyses and reports on social value. It allows for the evaluation of social value during procurement and the monitoring of delivery during contract management as per the Public Services (Social Value) Act 2012 and The Social Value Model. The solution includes e-learning and local needs analysis.

Features

• Social Value Model, Social Value Act compliant, TOM System
• Social value statements for planning and local needs analysis
• Procurement Act compliant
• Social Value measurement, reporting, validation for Social Value Model
• Social Value measurement, reporting and validation using TOM System
• Social Value reporting aligned to the Standard Reporting Metrics
• Social Value benchmarking, analytics, dashboard and impact reporting
• Social Value eLearning for training and policy sharing
• Social Value tender evaluation, procurement and support, including contract support

Benefits

• Compliant with Social Value Model and Social Value Act
• Ensures robustness of Social Value reporting through validation
• Effective evaluation of social value responses for tenders
• Monitors the delivery of social value commitments from supply chain
• Easy-to-use dashboards and reporting to manage delivery
• Direct and secure supplier access to report and provide evidence
• Uses consistent, transparent approach to measuring social value
• Provides quantitative and qualitative social value outcomes and reporting
• Illustrates geographical spread of social value with GIS mapping
• Allows data validation and 3rd party audit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@socialvalueportal.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

180725148465471

Contact

Guy Battle
0203 747 6555
sales@socialvalueportal.com

About your service

• Service categories:

  Applications

  Supply chain management

  • Supply chain planning
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The software can be used in conjunction with supplier relationship management, supply chain, procurement, sustainability, HR and audit tools to transfer useful data and to create an improved experience for buyers and suppliers. Integrations or FTP data transfers can be established to transfer information both ways and improve access.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Planned maintenance will occur periodically outside of standard business hours, with warning provided to customers in advance.
• System requirements:
  • Internet connection
  • Chrome, Firefox, Safari 5 or above, IE 9 or above
  • Please enable javascript, cookies, and TLS 1.2

User support

• Email or online ticketing support: Yes
• Support response times: Users can access support 24 hours a day, 7 days a week. We have an extensive and well-maintained Knowledge Hub which answers all Frequently Asked Questions and includes 'how to' videos. Should users be unable to find the answer they need they can easily get in touch with our Support team by raising a Support ticket, on the phone or by email.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Web chat testing has been conducted by our quality assurance team with feedback being shared with the development team to improve performance.
• Onsite support: Yes
• Support levels: A dedicated Account Manager ensures strategic alignment between our organisations and supports you in achieving your social value objectives. They provide commercial oversight and relationship management. ; Our Customer Operations team combines onboarding, operational delivery, and value realisation through to invoicing. They work with you to embed the solution effectively, drive adoption, and ensure you achieve your social value goals and reporting objectives, support with invoice and supplier contract queries.; ; • Member and supplier onboarding; • Ongoing delivery support for Procurement and Contract Management teams; • Guidance on operational use of the platform and TOM System; • Invoicing support; ; We provide centralised training webinars for both members and suppliers, alongside access to our e-learning platform. These resources ensure users build confidence and capability in using the solution effectively.; ; All of the above are available via telephone and/or email. Onsite or additional support is available upon request.; ; In addition, we support your supply chain with setup, access, training, understanding of your expectations and applicability of the methodology. ; ; It is free for all suppliers to bid.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Onboarding begins with guided setup and configuration aligned to our Members organisational structure, procurement processes, and contract management approach, Platform and measurement set up and training, user account creation, role allocation, and system familiarisation to ensure the platform is embedded effectively from the outset. Supply chain support and training to support with measurement and platform understanding. Role-based training webinars and access to our e-learning resources enable both members and suppliers to build confidence in using the solution. Early-stage delivery support focuses on adoption, operational alignment, and establishing reporting practices, ensuring social value activity can be managed as part of business-as-usual operations and value is realised quickly by Members and Suppliers.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Offboarding is handled in a controlled and compliant manner to minimise disruption and protect information. This includes the structured removal of user access, secure handling of organisational data in line with agreed retention policies, and support with final reporting where required. We also provide transition guidance to ensure procurement, contract management, and supply chain activities conclude smoothly. Our approach ensures continuity, maintains data integrity, and supports organisations in meeting governance and compliance obligations at the end of service. Users may download copies of their data in CSV format when a contract ends.
• End-of-contract process: At the end of a contract, user credentials will be deprovisioned. User data may be requested at the end of the contract and will be provided in CSV format if requested. Any personal data associated with the user account will be deleted after a period of one year.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Pages are designed to be responsive to screen size, with layouts adapting for use on smaller screens and accessible using a touchscreen interface.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Users can query account and project data, create projects and update project data through the API. Users may request credentials to access and make changes to the service through their Social Value Advisor. Sandbox environments to test the integration are available on request.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: A social value questionnaire must be used to outline the key themes, outcomes and measures that are to be measured as part of a project, and users may customise this to reflect their specific social value policy, or policies that they are responding to.; Customer branding may be included on certain pages accessible to their suppliers.; Account hierarchies may be set up and customised to provide an organisational structure to arrange projects, and restrict access to specific users.

Scaling

• Independence of resources: Our platform is hosted on a public cloud platform provider (Salesforce) that provides assurances regarding performance degradation and user number limits. The user limits in terms of page views and access are far and away in excess of what we would expect to provide for, and are monitored and reviewed regularly.

Analytics

• Service usage metrics: Yes
• Metrics types: Number of Active Users; Number and Status of Live Projects
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users may export their data in Microsoft Excel (html), CSV, or PDF formats, using export functions. They are able to export data at the account level (including sub-accounts), the project level (including all social value records associated with that project or contract), and the social value record level (including all responses associated with that record).
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Neither we nor the platform on which the services are built offer a specific SLA on availability. However the platform on which the services are built has a redundant network and comprehensive data backup and recovery plan, that has provided a >99.9% uptime historically. We (and the platform) commit to use all commercially reasonable efforts to make the online platform available 24 hours a day, 7 days a week, except for: (i) planned downtime (of which we shall give advance notice), and (ii) any unavailability caused by circumstances beyond our reasonable control.
• Approach to resilience: The datacentres where our data is stored are managed by our cloud hosting provider. According to the provider: All networking components, network accelerators, load balancers, Web servers and application servers are configured in a redundant configuration. All Customer Data submitted to the Covered Services is stored on a primary database server with multiple active clusters for higher availability. All Customer Data submitted to the Covered Services is stored on highly redundant carrier-class disk storage and multiple data paths to ensure reliability and performance. All Customer Data submitted to the Covered Services, up to the last committed transaction, is automatically replicated on a near real-time basis to the secondary site and is backed up on a regular basis and stored on backup media for an additional 90 days in production; environments and 30 days in Sandbox environments after which it is securely overwritten or deleted. Any backups are verified for integrity and stored in Salesforce data centers.
• Outage reporting: Service outages will be reported through:; ; Public website notifications (hosted separately to the service); Social media alerts; Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is restricted in management interfaces and support channels using two factor authentication and strong password policies, and making use of defined users profiles that restrict permissions and access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Security is a key element of our ongoing business strategy, which is inherently tied to our IT strategy. Security and privacy training is provided to employees with access to the platform. This ensures that there are clear decision making processes in place to maintain security best practice, compliant with the latest legislation.; ; The company has a suite of policies relating to information security:; - Information Security Policy; - Remote Access Policy; - Acceptable Use Policy; The responsibility of the security and integrity of IT systems and data stored thereon lies with our Information Officer. Line managers are required to ensure that all users under their direction must adhere to and comply with information security policies. Training and support is provided to employees to ensure that they understand their requirements.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The various components of the service are all handled and tracked through the cloud platform that the service has been built on.; Potential changes are proposed to the technical team, which reviews the requirements and assesses the potential impact on the service and security. Major changes require approval from a director. Development and testing of changes occurs in sandbox environment prior to being deployed into the production environment.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerabilities are managed through continuous monitoring, regular automated vulnerability scanning of the cloud platform by the cloud platform provider, annual independent penetration testing, timely patching based on risk and severity, and secure configuration standards with a shared model of responsibility between the Social Value Portal and the cloud provider.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Protective monitoring is implemented through centralised logging, audit trails, and security monitoring across cloud platforms and endpoints, with alerts for suspicious activity, access anomalies, and security events, supported by regular log review, and incident management procedures.
• Incident management type: Supplier-defined controls
• Incident management approach: The platform on which the service is built undergoes an independent evaluation in the form of SOC 1 (SSAE 16 / ISAE 3402), SOC 2 and SOC 3 reports.; For incidents specific to our service, users report incidents to our support team through the standard support channels. Incident reports are logged by the support team or account manager, and if necessary feedback is provided internally, or externally through the platform.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free trial account is available with full software functionaity for buyer users for 4 weeks upon request.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 15%
• Between £250,000 and £500,000: 15%
• Between £500,001 and £1,000,000: 20%
• Between £1,000,001 and £2,500,000: 30%
• Between £2,500,001 and £5,000,000: 40%
• Over £5,000,001: 50%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV
• ISO/IEC 27001 accreditation date: Wednesday 27 July 2022
• What the ISO/IEC 27001 doesn’t cover: The certification covers operation, support, maintenance and development of The Social Value Portal and associated data in accordance with the statement of applicability Version 5.1.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C5c7a366-f958-44e3-9b46-276be13d470d
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 5c212c3c-5cff-4eb6-83ef-584d62a1e541
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@socialvalueportal.com. Tell them what format you need. It will help if you say what assistive technology you use.