Node4

Docusign

Docusign offers secure, digital signing, Contract Lifecycle Management solutions, Electronic document and records management.
Electronic Signatures, Digital Contract Management, Document Repository, Digital Workflows, Electronic Document Generation, Qualified Electronic Signatures, Advanced Electronic Signatures, Electronic Sealing, Document Management, WebForms, Contract Analytics, ID Verification, Electronic Document Collaboration, Electronic Consent, Grant Management, Obligation Management.

Features

• Electronic Signatures, Digital Contract Management, Document Repository, Digital Workflows
• Electronic Document Generation, Qualified Electronic Signatures, Advanced Electronic Signatures
• Electronic Sealing, Document Management, Web Forms, Contract Analytics, Electronic Consent
• Electronic Document Collaboration, Grant Management and Obligation Management
• Document Creation: Supports almost all file types
• Conditional Routing: Automate complex routing based on agreement data
• Bulk Send: Send the same document to several recipients
• Delayed Routing: Add timing delays during the routing process
• Shared Access: Grant permissions to send/manage envelopes on behalf of
• Recipient Permissions: Define actions of each recipient in your workflow

Benefits

• Protects Confidential Data: Ensures business agreements and data are secure
• Superior Customer Experience: Provides an intuitive signing experience
• Improves Productivity: Offers configurable and automated workflows
• Integration: Connects eSignature to everyday tools
• Enhanced Security: Automatic independent verification for document security
• Workflow Tracking: Tracks the entire document signing process
• Convenience: Easy to use across industries and countries
• Faster Payments: Helps in getting paid faster
• Centralised Storage: Stores all documents in one place
• Paperless Workflow: Supports a completely digital workflow

£240.00 to £468.00 a unit a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagement@node4.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

181562842852435

Contact

David Cheetham
0345 123 2222
bidmanagement@node4.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: We have over 400 different integrations such as Microsoft Teams, Dynamics, Word and Sharepoint, Oracle & Netsuite , Salesforce, Workday and SAP
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: Screen Resolution: 1024 x 768 minimum (for desktops and laptops)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Node4 shall prioritise all Service Tickets based on its reasonable assessment of the Priority level (P1 to P4); and respond to all Service Tickets in accordance with the initial response times specified below: ; Response Acknowledgement - P1=30 Mins, P2=1 Hour, P3=2 Hours, P4=4 Hours; Commencement – P1=1 Hour, P2=2 Hours, P3=4 Hours, P4=N/A; Frequency of Updates – P1=1 Hour, P2=2 Hours, P3 and P4 =12 Hours if Resolve / Target to Fix exceeded; Resolve / Target to Fix – P1=4 Hours, P2=8 Hours, P3=12 Hours, P4=36 Hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Standard testing with accessibility software.
• Onsite support: Yes, at extra cost
• Support levels: Support level options are as follows: -; Business Hours; Standard business hours support 9am to 5:30pm weekdays, excluding bank and national holidays; 24 x 7; Priority 1 and 2 – Support hours 24/7 ; Priority 3, 4 and Service Request – Support hours between 9am and 5.30pm weekdays, excluding bank and national holidays.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: DocuSign eSignature service simplifies the process of sending and signing documents electronically. ; ; Activate your account: Open the activation email from DocuSign and follow the instructions to set up your account.; Sign a document: From the homepage, you can upload and sign a document in a few seconds.; Send an envelope: Upload documents from your device or a cloud storage provider. Add recipient details, set the action they need to take, and write a subject line and message. You can also set reminders and expiration dates.; Choose your signature: The first time you sign a document, you’ll be asked to adopt a signature. You can choose a pre-designed signature by DocuSign or draw your own.; Manage your account: Track your documents’ status, create new documents from templates, or use pre-built forms.; ; This process is designed to be user-friendly, making it easy for anyone to start using the DocuSign eSignature service1.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: To extract data from DocuSign eSignature after a contract ends, users can follow these steps:; ; Export to Spreadsheet: Use the Export to Spreadsheet action to export data from completed envelopes to spreadsheets. This can be done by selecting a spreadsheet stored in a connected application like Google Drive, Microsoft SharePoint Online, or Microsoft OneDrive for Business.; CSV File Export: From the Manage page, select the envelopes to export, click MORE, and choose Export as CSV. The CSV file includes envelope ID, subject, sender, date sent, status, recipient data, and more.; Access Completed Documents: Open the DocuSign “Completed” email and select REVIEW DOCUMENT to open the documents in your browser. Alternatively, use the security code from the email to access documents on the DocuSign website.; ; These methods allow users to efficiently retrieve their data for archiving or analysis purposes. Remember to create separate sheets for each template and to manage the Raw Data tab carefully for best results.
• End-of-contract process: When a customer decides to end their contract with DocuSign, the following happens:; ; Downgrade to Free Version: If a customer cancels their subscription, their account will downgrade to a free version at the end of the subscription term.; Refund: If the customer cancels their DocuSign account per the Terms and Conditions before 30 days pass, they may request a refund for the full purchase price by contacting Support.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: DocuSign eSignature’s interface is user-friendly and intuitive. It provides a dashboard with clear navigation for sending, signing, and managing documents. Users can easily upload documents and add signers. The signing process is guided with tags indicating where to sign or initial. Advanced features like templates, bulk send, and conditional routing are accessible. The interface also integrates with various platforms, enhancing its usability. It’s designed to ensure a smooth, efficient digital signing experience.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: DocuSign follows the internationally recognized best practices in the Web Content Accessibility Guidelines (WCAG) 2.0 and 2.1 (which is on par with the AODA) and Section 508.; ; DocuSign eSignature signing functionality is WCAG 2.1 AA compliant. Sending functionality is partially conformant with WCAG 2.0 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standards. DocuSign has taken steps to ensure that the areas that do not conform to WCAG standards are minor and there is no hindrance to users with disabilities completing all major tasks.
• API: Yes
• What users can and can't do using the API: DocuSign offers a comprehensive set of Web Services APIs in REST and SOAP format. We also provide a variety of Software Development Kits (SDKs) to assist in the use of APIs. More detailed information can be found here: https://developers.docusign.com/; ; With a 1,000 API calls per hour capacity, DocuSign’s API can be used to handle the automation needs of your organization. Automated sending actions can be achieved via 3rd party applications from the individual sender. APIs can call upon predefined forms, called templates, that may contain form fields that can be prefilled from data in other systems. Based on the need, APIs can be used to check the statuses of the documents while in-flight and upon completion.; ; Many organizations also utilize the API capabilities to pull down the documents, transaction details, and/or field data to parse accordingly within internal systems/storage environments. The documents that are pulled out of DocuSign are presented as tamper-evident sealed PDFs with searchable data.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customers can easily create custom applications using a multitude of developer resources at their disposal to do so. DocuSign can also create these applications on the customer's behalf. DocuSign is the only vendor to support integrations with 10 different SDKs, including the only vendor to provide customers with an iOS mobile SDK for custom app integration on Apple devices. Mobile channels can make use of DocuSign’s open APIs. DocuSign’s REST API offers a lightweight interface conceived for use with mobile devices and has been used by several customers in the development of powerful, mobile solutions. More information can be found at https://developers.docusign.com/.

Scaling

• Independence of resources: All instances are logically separated and aligned to individual domains.

Analytics

• Service usage metrics: Yes
• Metrics types: DocuSign gives your Administrators a live report on usage, which can be viewed through the Administrator control panel.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: DocuSign

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: DocuSign’s advanced administration capabilities include bulk import and export. Another method to export data is through our award-winning API. One of DocuSign's primary focuses is to enable other systems to originate, monitor, and process contract execution workflows programmatically. DocuSign's service is accessible via an open and published API. DocuSign supports both SOAP and REST APIs so customers can easily and quickly integrate any of DocuSign’s features into systems, including workflow.; ; DocuSign Retrieve is another option for bulk download of documents. Retrieve can be run as a one-time request or on a schedule.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats:
  • PDF
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: DocuSign views reliability and system resiliency as being as important as our functional capabilities, and we have invested in our architecture accordingly. We offer category-leading availability with zero downtime, including maintenance. Our real-time data replication assures protection against data loss, even in the case of a regional disaster that takes one of our data centers offline. Our historical performance has delivered 99.99% “true-time” availability with no carve-outs for scheduled maintenance outages, and we aspire to maintain 99.999% through continuous improvement efforts. The moment of truth is evident when a user needs to complete a process through DocuSign, you can trust that the system will be available.; ; The most up-to-date system status information is available in DocuSign's Trust Center at https://www.docusign.com/trust/system-status.; ; DocuSign has a detailed Service and Support Level of Commitment Policy, which describes our Service Level Agreement (SLA). The SLA covers system availability and support for Hosted Services, which are designed to be generally available 24/7. Specific key performance indicators, response, and resolution service levels, and any service credit levels are detailed in this agreement and the document can be viewed at https://www.docusign.com/company/terms-and-conditions/schedule-docusign-signature/attachment-service-level-agreement.
• Approach to resilience: DocuSign's system architecture ensures the highest level of performance resiliency and data integrity. This is accomplished through a combination of advanced high availability architecture, native DocuSign engineering, and both specialized commodity hardware and software components (all proprietary to DocuSign). The DocuSign Web Application is the standard user experience. It's built-in Node.js and uses REST API as its data store. DocuSign built the entire proprietary application on an open-source stack. The Web Application is built on an all JavaScript (Coffeescript) stack. Serverside includes Node.js, Express, Request, Winston, and Backbone.js.
• Outage reporting: The core DocuSign service has had no unplanned outages during the last 12 months. Outages and feature unavailability are reported here: http://trust.docusign.com

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: N/A
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQUAR
• ISO/IEC 27001 accreditation date: 29/03/2022
• What the ISO/IEC 27001 doesn’t cover: All aspects are covered.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: ClaraNet Ltd
• PCI DSS accreditation date: 12/08/2023
• What the PCI DSS doesn’t cover: PCI controls 2d, 2e, 3, 4, 5, 6, 7, 8, 10, 11
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO 27001, 27017. 27018: The ISO 27001, 27017, 27018 Certificate can be accessed on the Schellman site: https://www.schellman.com/certificate-directory input in DocuSign into the organization name field and hit search. This link is a direct download: https://zpr.io/Hi5HR; - SSAE 18 Type II Audit Completed, AICPA/SOC: For more information, please see https://www.aicpa.org/interestareas/frc/assuranceadvisoryservices/serviceorganization-smanagement.html; - PCI Standards Council: This compliance certifies the safe and secure handling of credit cardholder information; - McAfee Enterprise-Ready: Please see https://www.mcafee.com/enterprise/en-us/about/cloud-trust-program.html; - CSA STAR Program: Our Consensus Assessments Initiative Questionnaire (CAIQ) is accessible for viewing and download from the CSA STAR registry for DocuSign can be found here https://cloudsecurityalliance.org/star/registry/docusign-inc. For more information, please see https://cloudsecurityalliance.org/star/#_overview; - EU Trusted List: Please see the following for more information (https://esignature.ec.europa.eu/efda/tl-browser/#/screen/tl/FR/10); - FedRAMP - Moderate: DocuSign is listed on the FedRAMP marketplace. https://marketplace.fedramp.gov/index.html#/products; - APEC PRP: https://www.apec.org/. Please see the link to the certificate by searching ""DocuSign"" at https://www.schellman.com/apec-certificate-directory.; - Compilation of (EU) Member States notification on SSCDs and QSCDs: This publication lists the signature devices that shall be considered as Qualified Signature Creation Devices (QSCDs) under the eIDAS regulation.; - Binding Corporate Rules (BCR): The approved BCRs are available on our Trust Site at Controller Policy (https://www.docusign.com/trust/privacy/bcrc-csb-code) and Processor Policy (https://www.docusign.com/trust/privacy/bcrp-privacy-code).CJ4

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: DocuSign Corporate IT is separate from DocuSign Production (DocuSign product). All program changes, system changes, configuration changes, and maintenance to Global Operations, Technology, and Security (GOTS) systems (hardware, network, software) adhere to an established change management process. Changes to Corporate systems/ applications must be documented, tracked, and approved within our change management system.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: DocuSign has a vulnerability management program that includes application and network system scanning, code reviews, and penetration testing by third parties to validate the security of the service. Significant issues identified are reviewed at the compliance stakeholder meeting and are tracked for resolution.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: DocuSign has a centralized logging, monitoring, and alerting deployment that captures and correlates log events in real-time from across systems and devices and provides unadulterated and separate alerting streams to both Operations and Security.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: DocuSign maintains and ISO 27001, 27017, 27018 certified, PCI DSS 3.2.1, and SSAE18 examined and tested Incident Response Program and Breach Notification policies and processes. All incidents are to be reported via a standard internal form to ensure consistency of information capture. DocuSign maintains formal proprietary and confidential programs including a formal Risk Management Program.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  In our commitment to fighting climate change, we take a holistic approach that encompasses reducing carbon emissions, enhancing energy efficiency, and promoting sustainable practices in the delivery of our cloud hosting and software services. Our strategies include:; Energy Efficiency: We optimise our datacentres and cloud infrastructure to be as energy-efficient as possible, employing the latest in green technology and design principles. This reduces our overall energy consumption and minimises our carbon footprint.; Renewable Energy: Where feasible, we power our operations with renewable energy sources, such as solar and wind, to reduce reliance on fossil fuels. This commitment extends to encouraging our suppliers and partners to also adopt renewable energy.; Carbon Offsetting: We invest in carbon offset projects, including reforestation and renewable energy projects, to compensate for our unavoidable emissions. These efforts contribute to global carbon reduction initiatives.; Sustainable Practices: We advocate for and implement sustainable practices within our organisation, including reducing waste, promoting recycling, and encouraging the digitalisation of processes to minimise paper use.; Client Engagement: We work with our clients to understand and minimise the environmental impact of their cloud and software service choices. This includes offering guidance on how to use cloud resources more efficiently and sustainably.; Innovation: We continuously explore innovative ways to reduce the environmental impact of our services, including the development of more energy-efficient software and the utilisation of AI to optimise resource usage.; Our aim is to lead by example in the fight against climate change, demonstrating that it is possible to deliver high-quality cloud services while also making a positive impact on the environment. Through these actions, we not only contribute to the sustainability of our planet but also offer our clients the opportunity to engage with a provider that aligns with their values on environmental responsibility.

  Covid-19 recovery

  In our efforts to support COVID-19 recovery, we're committed to leveraging our cloud hosting and software services to aid businesses, communities, and public sector organisations in navigating the challenges posed by the pandemic and its aftermath. Our strategies include:; Remote Work Solutions: We provide robust cloud solutions that enable seamless remote work, ensuring that organisations can continue their operations without interruption. This includes secure access to critical applications, collaboration tools, and data storage solutions, facilitating productivity and connectivity among dispersed teams.; Digital Transformation Acceleration: Recognising the increased need for digital services, we assist organisations in accelerating their digital transformation journeys. This involves migrating traditional services to the cloud, enabling them to offer their own customers more flexible and resilient services.; Educational Support: To address the surge in demand for online learning, we offer cloud-based learning platforms and tools that educational institutions can leverage to deliver high-quality education remotely. This includes solutions for virtual classrooms, online assessments, and resource sharing.; Healthcare Support: We support healthcare providers by offering cloud solutions that enhance their ability to deliver telehealth services, manage patient data securely, and scale their resources in response to fluctuating demands.; Economic Resilience: We're committed to supporting economic resilience by offering flexible pricing models and financial assistance programs for businesses affected by the pandemic, helping them to maintain their cloud services without financial strain.; Community Engagement: We engage with communities and non-profit organisations, providing technology resources and expertise to support recovery efforts, including initiatives aimed at bridging the digital divide and supporting vulnerable populations.; Our goal is to be a proactive partner in COVID-19 recovery, providing technology solutions that not only help organisations adapt to the new normal but also contribute to building a more resilient and inclusive future.

  Tackling economic inequality

  In addressing economic inequality, we are committed to leveraging our cloud hosting and software services as tools for empowerment and opportunity creation. Our approach is centered on making technology accessible and beneficial for all segments of society, particularly those who are most vulnerable or have been traditionally underserved. Here’s how we contribute:; Accessibility and Affordability: We strive to ensure our services are accessible and affordable, offering scalable solutions that cater to the needs of small and medium-sized enterprises (SMEs), non-profits, and educational institutions. This includes flexible pricing models for qualifying organisations, enabling them to leverage technology to drive their missions forward.; Skills Development and Training: Recognising the importance of digital literacy in the modern economy, we offer training programs and resources aimed at developing the digital skills of individuals from disadvantaged backgrounds. By partnering with educational institutions and community organisations, we aim to close the skills gap and open up new opportunities for employment and entrepreneurship in the tech industry.; Supporting Social Enterprises: We actively support social enterprises and organisations working to tackle economic inequality through preferential access to our cloud and software services. This support extends to collaboration on projects that leverage technology to address social issues, such as unemployment, education, and access to healthcare.; Innovation for Inclusion: We invest in developing innovative solutions that address barriers to economic participation. This includes technologies that enhance financial inclusion, support remote work and education, and enable access to essential services for underserved populations.; Economic Opportunity Creation: Through our ecosystem of partners, customers, and suppliers, we seek to create economic opportunities by prioritising diversity and inclusion in our procurement processes and by fostering an environment where small and diverse businesses can thrive.

  Equal opportunity

  Our dedication to promoting equal opportunity is woven into the fabric of our operations, services, and community engagements. We believe that technology has the power to level the playing field, providing access to information, resources, and opportunities that can transform lives regardless of background, location, or circumstance. Here’s our approach:; Diverse and Inclusive Hiring Practices: We are committed to fostering a diverse and inclusive workforce by implementing fair hiring practices that actively seek out and welcome candidates from a variety of backgrounds, including underrepresented groups. This diversity enriches our team with a wide range of perspectives and ideas, driving innovation and understanding of the diverse needs of our clients.; Workplace Equality: We ensure that all employees have equal access to opportunities for growth, development, and advancement. This includes creating a supportive work environment that respects and values each individual's contributions, and implementing policies that promote work-life balance, fair compensation, and professional development.; Technology Accessibility: Our cloud hosting and software services are designed with accessibility in mind, ensuring that individuals with disabilities have equal access to our technologies. This includes adherence to accessibility standards and guidelines, and providing tools and features that enhance usability for all users.; Community Programmes and Partnerships: We engage in community programmes and partnerships aimed at promoting equal opportunity in the technology sector and beyond. This includes supporting educational initiatives that provide technology access and digital literacy training to underserved communities, and collaborating with organisations that work towards social inclusion.; Supplier Diversity: We are committed to supplier diversity by ensuring that small and minority-owned businesses are given fair opportunities to participate in our procurement processes. This not only supports economic inclusion but also enriches our supply chain with a diversity of ideas and products.

  Wellbeing

  In addressing wellbeing, we recognise the critical importance of mental and physical health, particularly in today’s fast-paced and often stressful work environments. Our approach to wellbeing is holistic, focusing on creating a supportive and healthy work culture for our employees, and extending this ethos to our clients and the communities we serve. Here’s how we contribute:; Employee Wellbeing Programmes: We implement comprehensive wellbeing programmes that support the mental, physical, and emotional health of our employees. These include access to mental health resources, such as counselling services and stress management workshops, as well as initiatives promoting physical health, like fitness classes and ergonomic workplace assessments. We believe that a healthy team is more engaged, productive, and innovative.; Flexible Working Arrangements: Recognising the diverse needs of our workforce, we offer flexible working arrangements to help employees balance their professional and personal lives. This flexibility includes options for remote work, flexible hours, and the provision for necessary breaks to recharge, contributing to a more sustainable work-life balance.; Healthy Work Environment: We strive to create a work environment that promotes wellbeing, including safe and comfortable physical spaces, a positive and inclusive culture, and opportunities for social connection and community building among employees.; Client and Community Support: Beyond our internal initiatives, we extend our commitment to wellbeing through the services and support we provide to clients and the wider community. This includes offering products and services that encourage healthy work practices and partnering with organisations focused on mental health and wellbeing.; Continuous Learning and Development: We believe in the wellbeing benefits of lifelong learning and professional development. Our programmes are designed to support continuous growth and development, reducing the risk of burnout and increasing job satisfaction by providing meaningful opportunities for advancement and skill enhancement.

Pricing

• Price: £240.00 to £468.00 a unit a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: The free trial of DocuSign eSignature includes many features of the Business Pro Plan for 30 days. You can use reusable templates, collaborative comments, basic fields, and advanced fields like Drawing. You can send up to 100 envelopes during the trial.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagement@node4.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.