GLOBAL 4 COMMUNICATIONS LIMITED
Azure ARC Landing Zone by Global 4
Global 4's ARC enabled Landing Zone deploys the minimum framework in Azure to enable Azure ARC and thus benefit from the ability to provide extended Support updates to Windows Server 2012 / R2 and SQL Server 2012.
Features
- ESU for on-premise and/or multi-cloud environments
- WS2012 and 2012 R2 and SQL Server 2012 support
- Infrastructure as Code deployment framework
- Secure by Design Principles
Benefits
- Reduces business risk and costs
- Increased cost flexibility
- Simplified management
- Inventory management
Pricing
£400 to £1,200 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at james.routledge@global4.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
1 8 1 8 4 3 8 5 8 0 7 8 2 6 6
Contact
GLOBAL 4 COMMUNICATIONS LIMITED
James Routledge
Telephone: 01403272910
Email: james.routledge@global4.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
End to end engagement delivered with highly certified Architects.
• Full programme scoping undertaken.
• Workshops based on real life cloud adoption frameworks.
• Deep discovery and assessments covering all engagement aspects - Tech, behaviours, Security, policy etc.
• Multiple Project Management Practices - Agile, Scrum, Kanban, Six Sigma etc.
• TCO and ROI models created and aligned to project roadmap.
• Cloud Strategy delivered based on Government objectives and measured outcomes. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Microsoft AZURE
- Microsoft 365
- EMS
- Modern Workplace
Training
- Training service provided
- Yes
- How the training service works
- At Global 4, we believe in providing our customers with the best training services using a tried-and-tested methodology. We start working with our customers in the early stages of their projects, analysing their user profiles/personas and workflows and creating a strategic adoption plan to ensure maximum success. We then support our customers throughout their pre-launch testing and training phase before providing them with a blend of training activities to ensure a smooth roll-out. Our training activities range from floor-walking and helpdesk services to train-the-trainer sessions, online presence-based training, and concierge services. We use our own software applications to automate and aid the training process. We also offer support beyond go-live with refresher courses, online services, and usage monitoring to assess consumption levels. This software helps us determine the automated dissemination of relevant content and ensures that our customers continue to receive the best training and adoption services.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We have a dedicated & experienced team of Cloud Architects and use Native Tooling designed to facilitate faster & easier deployments and migrations. We are a Microsoft Gold Cloud Platform partner and our management tools can find the best cloud provider and migrate automatically based on policies.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- Azure
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Before, during and post go-live, we offer services that test and monitor the performance of the service, including stress testing, Quality of Service, capacity monitoring, usage and consumption trends (including identifying and reporting on key performance indicators such as conversation rates etc.)
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by a third-party organisation
- How the support service works
- We're able to support cloud infrastructure, applications and bespoke services for our customers 24x7 with highly skilled engineers. We support all hosting scenarios including traditional in-house or on premise solutions through to our best in breed cloud based offerings.
Service scope
- Service constraints
- We are adaptable to client requirements - we welcome discussion on support requirements.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- We can provide various options dependent upon requirements - from always accessible 24x7 help desks with short response time service level agreements through to in office hours support and anywhere between. We welcome conversations on requirements.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- We provide bespoke offerings dependent upon requirements, including 1st level support through to 4th level experts certified expert cloud engineers, service management, technical account managers etc.
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- AWS, Cisco, Forgerock, Databricks, Microsoft
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- United Registrar of Systems
- ISO/IEC 27001 accreditation date
- 14/6/21
- What the ISO/IEC 27001 doesn’t cover
- The Registered Scope is as follows: Information security management system for the delivery of communications and associated technologies, products and services provided by the Group.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- SAQ-D self assessment
- PCI DSS accreditation date
- 12/05/2023
- What the PCI DSS doesn’t cover
- Global 4’s PCI self-assessment covers all aspects of its Live Agent & IVR payment solution used by our customer to transit card payments from their customer to their merchant banks / payment service providers in a PCI compliant manner.
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Global 4 operates a paperless office and supports flexible working to minimise travel, which impacts the environment. Where possible, meetings are held virtually using either 8x8's video conferencing system or Microsoft Teams, which Global 4 have an integration into using 8x8. There are recycling bins across the office and this is actively encouraged across the business. Global 4 has recently renewed its company fleet with vehicles offering a lower CO2 emissions value than the previous mark.Covid-19 recovery
Global 4 operated a strict working from home policy during the pandemic, whilst maintaining an operational workforce with minimal use of the furlough scheme. Coming back into the office, Global 4 implemented a one-way system across the office with social distancing, antibacterial gels and dispensers, face masks were obligatory and a camera over the entry to the building alerted if someone wasn't wearing a mask or had a high temperature. We also took measures to ensure staff tested twice per week and submitted their results on our HR platform, isolating and working from home (assuming well enough) in the event of a positive result. Global 4 also supported Clients with free periods of rental during the difficult times. Thanks to its success, Global 4 has been growing and offering employment to support the increase in its workforce, and actively enrols its staff on apprenticeship courses to nurture their growth.Tackling economic inequality
Global 4 actively and regularly interrogates its supply chain to position itself to deliver the best products in the marketplace at the keenest commercials, represented by its accolade of Platinum Partner of 8x8, one of three in the country. We have created employment through the growth of the workforce and success of the business, actively enrolling staff onto apprenticeships to nurture their growth.Equal opportunity
Global 4 are an equal opportunities employer, who employ staff across multiple ethnicities and without any judgment.Wellbeing
Global 4 subscribe to BUPA's mental health service and actively encourage its staff to use the service at no cost. All management will perform a monthly one-to-one with their respective team members and the dedicated HR team have weekly check ups with new starters whilst they are getting settled into the organisation.
Pricing
- Price
- £400 to £1,200 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at james.routledge@global4.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.