GENERATION DIGITAL LIMITED

AI Chatbot Development Services

Design, build, test and maintain chatbot solutions which utilise Omni-channel NLP and Conversational AI. Automate transactional processes to free up people to perform more complex and higher value tasks.

Features

• Holistic approach to designing and delivering the conversational AI chatbot
• A user-centric approach Opportunity assessment of cloud based chatbot solutions
• Conversation flow design
• Chatbot to API connections & Chatbot Integration
• Delivery Planning and Management of cloud Conversational AI projects/programmes
• Automation to Augment Chatbots
• Training of Conversational AI Bots
• Change management support for Conversational AI deployments
• Identifies use cases to expand scope of conversational AI assistant
• Creates chatbot persona and tone-of-voice, with best practice conversation design

Benefits

• Create innovative solutions whilst reducing risks
• Combined advisory, design, build, and architecture services
• De-risks delivery using GD scalable approach
• Holistic technology-agnostic framework enables change of systems, removing rework
• Solution remains available beyond sprint to support business case internally
• Recommended roadmap for next steps and future phases
• Assesses business value rapidly and reduces costs of delivery
• Avoids wasted investment by avoiding unwanted features
• Delivered features meet user needs
• Project stakeholders learn about Conversational AI assistants through the framework

£300 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@gend.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

181923907371637

Contact

Thomas Sutton
0203 6379 776
accounts@gend.co

Planning

• Planning service: Yes
• How the planning service works: Proven Enterprise Agile delivery approach, which is aligned to the GDS service framework, in order to guide clients through the planning and implementation of cloud services.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Kore.ai
  • Liveperson
  • Humley
  • UiPath
  • Amazon Web Services (AWS)
  • Microsoft Azure
  • Amazon Lex
  • IBM Watson
  • Google Dialogflow
  • Cognigy.AI

Training

• Training service provided: Yes
• How the training service works: Provide comprehensive training across all provided services, including cloud services training, knowledge transfer, accreditation development and shadowing.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Comprehensive setup and migration services to help organisations set up or move between cloud hosting or cloud software services. Generation Digital has delivered many complex application migrations from on-premises to cloud, and has developed an end-to-end, five-step process to assist with smooth migration. The process' steps include building the business case, application assessment and migration strategy, validation and testing, migration execution, and operating and optimising.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Experienced test practitioners deliver a range of QA and performance testing services, including:; • Defining and establishing test policy.; • Agile test strategy.; • Test tooling consultancy.; • Test project health check assessments.; • Agile transition.; • Test process re-engineering.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: GD can provide services on a resource augmentation basis, as part of a project team, as an outsourced service, and as a fully managed service, customised to client service requirements. All hyperscale cloud providers are supported.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support levels are customised to client requirements, however default support levels are:; • Priority 1: - Response time = 30 minutes - Target Resolution time = 4 hours; • Priority 2: - Response time = 1 hour - Target resolution time = 8 hours; • Priority 3: - Response time = 2 hours - Target resolution time = 3 days; • Priority 4: - Response time = Next working day - Target resolution time = 10 days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: None
• Support levels: Support levels are customised to client requirements, however default support levels are:; • Priority 1: - Response time = 30 minutes - Target Resolution time = 4 hours; • Priority 2: - Response time = 1 hour - Target resolution time = 8 hours; • Priority 3: - Response time = 2 hours - Target resolution time = 3 days; • Priority 4: - Response time = Next working day - Target resolution time = 10 days

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  This G-Cloud service will deliver against the Fighting climate change social value theme by reducing unnecessary travel.

  Covid-19 recovery

  This G-Cloud service will deliver against the social value theme by Accelerating AI adoption.

  Tackling economic inequality

  This G-Cloud service will deliver against the social value theme by creating new opportunities.

  Equal opportunity

  This G-Cloud service will deliver against the social value theme by developing unbiased systems.

  Wellbeing

  This G-Cloud service will deliver against the social value theme by improving user experience.

Pricing

• Price: £300 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@gend.co. Tell them what format you need. It will help if you say what assistive technology you use.