AMBER LABS LIMITED

Master Data Management (MDM) Advisory & Implementation

Provides Advisory and Implementation services to define the key benefits and drivers of an MDM Implementation. Our MDM Consultants will develop an MDM Strategy and Roadmap, and guide you through an initial Implementation of an MDM Solution.

Features

• MDM Strategy & Roadmap
• MDM Implementation Plan and Costings
• MDM Implementation and Configuration
• As-Is MDM Assessment and Migration Strategy
• MDM Vendor Selection

Benefits

• 360 View of Citizen
• 360 View of Employee
• 360 View of Locations & Property
• 360 View of Supplier
• 360 View of Product
• Master Financial Information
• Technology Agnostic MDM Advisory
• MDM Implementations using your existing data management technologies

£376 to £1,696 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@amberlabs.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

181968571204459

Contact

James Bennett
07852109808
sales@amberlabs.io

Planning

• Planning service: Yes
• How the planning service works: Our planning service starts with a set of Discovery Workshops to identify your Master Data Domains along with the maturity of existing Mastering processes. We then construct an MDM Roadmap containing a number of incremental MDM releases, followed by a detailed estimation of the implementation effort and costs for the first release of the MDM Solution. Our consultants will provide High Level estimates and costs for the remaining MDM Roadmap Releases. ; ; Our Delivery Mangers will recommend a delivery approach based on your current ways of working and delivery culture. One the approach is agreed our delivery mangers will develop a detailed delivery plan for the implementation of the first MDM Release.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Amazon Web Services (AWS)
  • Google Cloud Platform (GCP)
  • Microsoft Azure
  • All Major COTS MDM Platforms
  • Custom Build MDM Platforms (Non-COTS)

Training

• Training service provided: Yes
• How the training service works: Amber Labs can provide Technical Training for team that will be taking on the MDM solution post Go Live. We also provide User Training for Data Owners and Data Stewards, covering General use of the MDM Data Platform and Data Stewardship processes.
• Training is tied to specific services: Yes
• Services the training service works with:
  • All Major COTS MDM Platforms
  • Custom Build MDM Platforms

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We believe that matching the right delivery methodology to your project is essential for long term success. A collaborative assessment of your current delivery approaches, the nature of the specific project itself, and assessments of the delivery challenges and risks will feed into our recommendation of an optimal delivery approach. Once agreed, Amber Labs would then allocate the right delivery personnel from a pool of Delivery Managers, Scrum Masters and PMO professionals to ensure your project is set up and executed successfully.; ; During project execution, Amber Labs will wrap its own internal project control processes around the delivery, to provide a continuous critical assessment of the state of the project and its delivery.; ; Following finalisation and acceptance of the proposed Implementation Plan and Costs, Amber Labs Delivery Leads will set up the Delivery processes and mobilise the appropriate delivery resources.; ; We will then implement all phases of the Software Delivery Life Cycle including Design, Development, Testing, Deployment and Transition to Support, overlaying the appropriate delivery methodology, such as Prince II, Agile Scrum etc.; ; Our services are designed to be flexible such that either all or a partial set of the defined phases can be provided.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Amazon Web Services (AWS)
  • Microsoft Azure
  • Google Cloud Platform (GCP)

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Full testing of the MDM platform and cloud infrastructure will be carried out to ensure it meets all functional and non-functional requirements including performance. Functional testing will focus on validating the implemented MDM Data Quality Rules, Data Matching Rules and Survivorship Rules. Integration testing will then be completed to test integrations between MDM and source/target systems is functioning correctly. IF required, migration testing for existing MDM Domains will also be carried out. User acceptance testing will be supported based on the scenarios and use cases captured.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
• How the support service works: Our MDM Solutions can be deployed into Cloud Services that are owned and managed by Amber Labs, or Deployed into your Own Cloud Platforms. If deployed into an Amber Labs Cloud Platform the MDM Solution will operate as Software As a Service and will be fully managed and maintained by Amber Labs. ; ; We can also provide support services for MDM Applications that are deployed on your own Cloud Platforms. Terms and conditions of Amber Labs Managed MDM Modules can be provided on request.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Depending on the level of service required, we can provide up to 24/7 365 Days per year support with 30 minute response times. It is recommended that the Service Level Agreement appropriate for MDM be decided once the type of MDM Implementation is understood.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Our Web Chat Tool has been thoroughly tested with a range of Assistive Technology users.
• Support levels: We can provide a range of custom support levels ranging from short periods of dedicated support time per day up to 24/7 365 Days per year. The level of support required will depend on the MDM implementation pattern deployed, which may range from Batch Orientated Analytical MDM to Real Time Operational MDM. It is likely that different MDM Data Domains will have differing Implementation patterns, and there required different SLA's. The precise level of support required will be defined during the project costing phase. Support Costs will be based on the Service Management Rates detailed in our rate card.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At Amber Labs, we are deeply committed to effective stewardship of the environment, aligning with our mission to fight climate change. Our predominantly remote and paperless way of working not only enhances efficiency but also significantly reduces our carbon footprint. By minimising the need for commuting and embracing digital solutions, we actively contribute to lowering greenhouse gas emissions, working towards our goal of achieving net zero emissions. Additionally, our company employees benefit from an electric vehicle scheme, further promoting sustainable transportation practices. Through our contracts, we harness our influence to instil environmental consciousness among staff, suppliers, customers, and communities, fostering a culture of protection and improvement to address the urgent challenges posed by climate change.

  Covid-19 recovery

  At Amber Labs, we prioritise a predominantly remote work setup, unless specifically requested by our clients. This approach not only grants our team greater flexibility but also serves as a proactive measure to mitigate health risks, including those associated with Covid-19. This adaptability not only benefits our valued staff but also aligns with the evolving needs of our clients, many of whom have yet to fully transition back to pre-pandemic office setups.; ; We create employment through our apprenticeship program. This scheme empowers young people from all backgrounds across the country to build meaningful careers in technology, by providing skill-building and employment pathways. Through our program, we not only bridge the digital and geographic divide but also cultivate a diverse and skilled workforce that drives innovation and social progress. ; ; In addition to our apprenticeship scheme, we're deeply committed to fostering employment opportunities through our graduate program. Geared towards technology graduates, this program is designed to pave the way for fulfilling careers in consulting, with a specialised focus on bolstering AI skills. We firmly believe that investing in such high-growth sectors equips individuals with the tools needed for remarkable success.; ; Furthermore, in recognition of the ongoing challenges posed by Covid-19 and other long-term health conditions, Amber Labs is dedicated to supporting affected employees through tailored accommodations. From flexible work hours to remote work options, and even adjustments in job responsibilities, we strive to create an inclusive and supportive environment where every team member can thrive.

  Tackling economic inequality

  At Amber Labs, we're committed to fostering economic inclusivity through our apprenticeship and graduate programs. Our apprenticeship scheme is designed to empower individuals from diverse backgrounds, providing skill-building opportunities and employment pathways in the technology sector. On the other hand, our graduate program specifically targets graduates in technology disciplines, equipping them with the expertise needed to thrive in high-growth industries like AI. In addition to these programs, Amber Labs initiates partnerships with inner-city schools to introduce students to technology careers, providing insights and connections with industry professionals and enhancing awareness of emerging technologies like AI from a young age.; ; Furthermore, Amber Labs proudly boasts a geographically diverse workforce drawn from all regions across the UK. By offering market-leading salaries, hybrid and flexible working arrangements, we demonstrate our commitment to creating an inclusive environment where everyone has the opportunity to succeed, regardless of their location or background.; ; In recognition of the economic challenges faced by many, such as the ongoing repercussions of Covid-19, Amber Labs is dedicated to providing support and accommodations. Whether through flexible work arrangements, remote work options, or tailored leave policies, we aim to ensure that individuals facing economic adversity have the opportunity to thrive in the workplace.; ; As an SME, we take pride in our continuous commitment to enhancing supply chain resilience and capacity.; ; Embracing innovation, including disruptive technologies like AI, we drive efficiencies and deliver higher quality goods and services, while also supporting the development of scalable and future-proofed methods within the supply chain. Cybersecurity is paramount, and we take proactive measures to identify and manage risks throughout the delivery process, including training for all our new consultants.

  Equal opportunity

  At Amber Labs, we are dedicated to reducing the disability employment gap and fostering equal opportunities within our workforce. Through our commitment to diversity and inclusion, we take proactive measures to increase the representation of disabled individuals in our contract workforce. Our interview processes are predominantly conducted remotely, ensuring accessibility and inclusivity from the outset. Additionally, we provide comprehensive support for disabled employees, including adaptations for remote working and accessible facilities, ensuring that they have the tools and resources needed to thrive in their roles.; ; Furthermore, we prioritise tackling workforce inequality through our performance management framework, which identifies areas for training and development for all employees. This framework ensures that individuals, including those from disadvantaged or minority groups, have access to opportunities for in-work progression and skills development relevant to our contracts. We use the information from this framework, and our knowledge on industry trends and client needs, to invest in continuous training for our consultants to ensure they remain up-to-date; this is funded internally to guarantee that our employees receive the necessary support to excel in their careers. Through these initiatives, we are committed to fostering an inclusive and equitable work environment where everyone has the opportunity to succeed.

  Wellbeing

  At Amber Labs, we prioritise the health and wellbeing of our workforce by taking proactive measures and fostering a supportive environment. We offer private medical insurance to all our employees once they have passed probation. Through initiatives like Perkbox, consultants have access to free mental health and physical health resources, along with discounts for gym memberships. Additionally, we advertise an HR inbox and provide a designated point of contact for those who wish to discuss mental health concerns, supplementing the line management chain for additional support and accessibility.

Pricing

• Price: £376 to £1,696 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@amberlabs.io. Tell them what format you need. It will help if you say what assistive technology you use.