MAN AND MACHINE LIMITED

Autodesk Collaborate Pro

Design Collaboration allows teams to choose how they work with other teams. Collaborate Pro comes with Docs, Insight and centralized user administration. It also includes Revit Cloud Worksharing, Collaboration for Civil 3D, and Collaboration for Plant 3D.

Features

Compare latest and previous versions to understand design changes.
Use the timeline within Home tool to track packages.
Publish sets directly from Revit.
View or create issues from you Team space.
Leverage Place Me, Locations, Content Awareness, Mini-map features.
Create and edit packages.
Preview the package and decide when to consume it.
chedule a regular, automated publish of a team's work.
Leverage change visualization interface for automated and visual approach.
The Transform feature allows to check the alignment of models.

Benefits

Provides a crucial common view of the project.
Understand updates in a visual and actionable way.
Curate the information most relevant to latest efforts
Entire team can understand the current state of the BIM.
A project timeline visualizes the exchange of deliverables between teams.
Understand BIM changes over time.
A project timeline visualizes the exchange of deliverables between teams.
Reduce the disruption of constant change.
Allows teams to freeze their deliverables at a certain version.
Access latest work without manually publishing Cloud Workshared models.

£500 to £865 a unit a year

Free trial available

Service documents

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nathan.brownsword@manandmachine.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

Contact

MAN AND MACHINE LIMITED Nathan Brownsword
Telephone: 01844 263700
Email: nathan.brownsword@manandmachine.co.uk

Service scope

Software add-on or extension: Yes, but can also be used as a standalone service
What software services is the service an extension to: BIM Collaborate PRO: Autodesk Construction Cloud, Revit, Civil 3D, Plant 3D
Cloud deployment model: Public cloud
Service constraints: Revit Cloud Worksharing requires 3X the total disk space.
Minimum Internet connection able to deliver symmetrical 5 Mbps connection.
A standalone video card is recommended when using the Viewer.
RAM and CPU requirements are dependent on project size . Packages containing locked files, or DWG files that have two or more xrefs with the same name, can't be shared.
System requirements: 64-bit browsers recommended for optimal viewing experience

Internet Explorer 11 is not supported for use

For Android OS supported version is 6.0 (Marshmallow)+

Both US and Europe Data Centers are supported

For iOS supported version is 12.2+

User support

Email or online ticketing support: Email or online ticketing
Support response times: There aren't any guaranteed SLAs, support is offered on a best endeavors basis, but we would anticipate a response in 24-48 hours.
User can manage status and priority of support tickets: No
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: Web chat
Web chat support availability: 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard: WCAG 2.1 A
Web chat accessibility testing: Autodesk Construction Cloud: The Support Hub opens in the product and allows you to type a question in the text field and surface relevant help content. You can also launch a quick help workflow to show help for common workflows based on your location in the product. If you can’t answer your question right away through help topics or quick help workflows surfaced in the Support Hub, you’ll be able to open a case with our support team on the next screen.
Onsite support: Yes, at extra cost
Support levels: The Autodesk Construction Cloud is a self-help supported platform, if additional support is required please refer to our Cloud Support services.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Our software includes online help including tutorials there is also support by phone, email or website to help customers start using our software. Our website includes blogs, knowledge based articles and webinar videos. For further onboarding refer to our Autodesk Collaborate Cloud Support Services.
Service documentation: No
End-of-contract data extraction: Users will be able to login to their account 30 days post the expiration date to retrieve their data. They can also contact Autodesk support to assist with this request.
End-of-contract process: Documents stored in Autodesk cloud service remain available for 30 days after your subscription access expires. Be sure to retrieve any files stored in Autodesk cloud service before the end of this period.

Using the service

Web browser interface: Yes
Supported browsers: Microsoft Edge

Firefox

Chrome

Safari
Application to install: No
Designed for use on mobile devices: No
Service interface: Yes
User support accessibility: WCAG 2.1 AAA
Description of service interface: The service is accessible via an either web interface (supported on all common browsers) or a mobile interface supported on iOS and Android
Accessibility standards: WCAG 2.1 AAA
Accessibility testing: Autodesk are working continuously with customers to perform interface testing on most major feature we release. The development cycle includes extensive user testing via beta versions prior to making new features publicly available.
API: Yes
What users can and can't do using the API: The Relationships API creates, retrieves, and deletes links between entities across domains in ACC.
The Model Coordination API provides full access to the set of services used by the ACC Model Coordination web application. It enables users to detect and manage the issues that arise when 3D models from different design disciplines are combined into a unified project coordination space.
API documentation: Yes
API documentation formats: Open API (also known as Swagger)
API sandbox or test environment: No
Customisation available: Yes
Description of customisation: Project administrators can edit the template settings. They can also configure folder structure, folder permissions, issue settings. Users can configure issue settings to specify issue types, custom fields, permissions and root causes. You can create report templates by saving changes to an out of the box template directly or as a new template. Autodesk is also providing APIs to customize the user interface.

Scaling

Independence of resources: Autodesk's Cloud Services has in place, segregation between tenants in a multi-tenant environment (and segregation between the operational environments and the customer cloud environment). Additionally, production system availability and performance are continuously monitored.

Analytics

Service usage metrics: Yes
Metrics types: Users can extract project data from the Autodesk Construction Cloud unified platform for customized use in robust business intelligence tools like Power BI through Data Connector. It works across multiple projects within an account, can set up data reporting on a regular schedule, and returns data in a format easily used by business intelligence tools. Users can also leverage Insight module that delivers unified project-level data, analytics, and predictive insights. Construction IQ helps project teams manage risk and improve performance day-to-day.
Reporting types: API access

Real-time dashboards

Regular reports

Reports on request

Resellers

Supplier type: Reseller providing extra features and support
Organisation whose services are being resold: Autodesk

Staff security

Staff security clearance: Other security clearance
Government security clearance: None

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)

Other locations
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least once a year
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation

Deleted data can’t be directly accessed
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach: Autodesk Construction Cloud users can leverage Bridge to manage shared sheets and files for your project that have been transferred to and from other projects. Users can also export individual or multiple documents from the folder structure. Data connector allows users to extract data from all projects in your account either by running or scheduling data extractions. Users can also leverage 3rd party applications that allow to export certain project data or make use of the application APIs to export the data. The selection of the method depends on your project or company requirements.
Data export formats: CSV

Other
Other data export formats: PDF

IFC

BCF
Data import formats: CSV

Other
Other data import formats: IFC

OBJ

PDF

DOCX

XLSX

RVT

NWD

NWC

DNG

DWG

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)
Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability: Autodesk provides availability information at https://health.autodesk.com, including unplanned outages. However, Autodesk does not provide an SLA.
Approach to resilience: To maintain high availability, Autodesk employs redundant application servers/services across multiple AWS Availability Zones/data centers that are load balanced for automated failover. Data is replicated across multiple AWS Availability Zones/data centers and uses automated failover for planned or unplanned maintenance. Additionally, Autodesk maintains and business continuity plan and disaster recovery process.
Outage reporting: Outages are reported through a public dashboard (Autodesk Health Dashboard: https://health.autodesk.com) and email alerts (subscription based)

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Username or password

Other
Other user authentication: In addition to user ids and passwords, Autodesk's Cloud Products/Services support two-factor authentication to add a second level of authentication to a user account during login.
Access restrictions in management interfaces and support channels: Autodesk ensures the confidentiality of customer data by limiting access. Customer data is limited and restricted to authorized individuals. Access provisioning is designed to permit system users access to information they need based on their role in the system and restrict them from accessing information not needed for their role. Autodesk commits to adequately securing customer data as part of its Cloud Services. In addition, Autodesk uses encryption technology to encrypt uploaded customer data at rest and in transit.
Access restriction testing frequency: At least every 6 months
Management access authentication: 2-factor authentication

Dedicated link (for example VPN)

Username or password

Other
Description of management access authentication: Access to Autodesk’s Cloud Services’ environment resources is restricted to authorized personnel within the Cloud Services’ teams, approved DevOps Engineers, and individuals with appropriate training, business justification, and approval. A user can access the environment only once they’ve authenticated to the Autodesk corporate network. To Access Autodesk’s Cloud Services, an employee must use their unique user ID and two-factor authentication. The unique user ID is used for every system that is within the Cloud Services’ environment. The ID tracks the user’s activity on Autodesk’s Cloud Services’ network.

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: User-defined
Access to supplier activity audit information: Users have access to real-time audit information
How long supplier audit data is stored for: User-defined
How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: PECB
ISO/IEC 27001 accreditation date: 01/12/2020
What the ISO/IEC 27001 doesn’t cover: Autodesk Corporate Offices and Corporate Data Centers (note: Autodesk Cloud Products and Services in AWS are in-scope)
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: Yes
Who accredited the PCI DSS certification: Tevora
PCI DSS accreditation date: 14/12/2021
What the PCI DSS doesn’t cover: While Autodesk is PCI DSS certified, the products themselves do not process cardholder data.
Cyber essentials: Yes
Cyber essentials plus: No
Other security certifications: Yes
Any other security certifications: SOC 2 (SSAE 16)

TISAX (Munich, Germany & Dublin, Ireland Scope)

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001

Other
Other security governance standards: SSAE-16 (SOC 2)
Information security policies and processes: Autodesk depends on the confidentiality, integrity, and availability of its information assets to successfully conduct its business, meet customer and business partner expectations, and provide client peace of mind. Autodesk recognizes the need to protect the information and assets used to create, process, store, and support business operations. To that end, Autodesk has established a Security Program (as outlined in a Security Policy) to manage business risk, adhere to legal, compliance, and regulatory mandates, and ensure that all information assets are adequately safeguarded.

Autodesk policies and standards address the purpose, scope, roles, responsibilities, and compliance. Policies and standards cover the following areas (including, but not limited to):
• Acceptable Use;
• Security Training and Awareness;
• Security Risk Management;
• Third Party Risk Management;
• Security Incident Management;
• Vulnerability Management;
• Access Management;
• Information Protection;
• Network Security;
• SDLC and Change Management;
• Configuration and System Hardening;
• Security Logging and Monitoring;
• Business Continuity and Disaster Recovery; and
• Data Classification.

Operational security

Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach: Autodesk has configuration and change management processes in place to ensure that hardware and software are configured with proper settings, version control and documentation (leveraging various industry best practices, such as ITIL). Cloud Services are designed to be able to maintain control over the entire software stack and to help provide a secure application environment (including OS hardening and security fixes/patches). Change management spans deployment of changes to the staging and production environments, including testing of changes prior to release to the production to address changes that may potentially affect system security, availability, and confidentiality of user information.
Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach: Autodesk maintains a Vulnerability Management Standard which requires Autodesk Security to periodically scan internal and internet facing service endpoint IP Addresses for network and web-based vulnerabilities. For container environments, a vulnerability management tool is used to scan container images for vulnerabilities before they are deployed to production. Autodesk Security notifies the appropriate parties to remediate any identified vulnerabilities in a timely manner based on severity levels. In addition, external vulnerability threat assessments are performed annually by independent security firms. Findings and recommendations resulting from these assessments are categorized and delivered to Cloud Services' leadership and stakeholders.
Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach: Security monitoring: System logging and monitoring facilities exist throughout the infrastructure, and all user activity are logged to a centralized Security Information and Event Management ("SIEM") system for log correlation and analysis. Alerts are reviewed to detect potentially anomalous activity for further investigation.

Events that directly impact customers are treated with the highest priority. An individual or team is dedicated to remediating the problem and enlisting the help of product and subject matter experts as appropriate. Other responsibilities are deferred until the issue is resolved.
Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach: Autodesk's Security team has an incident management process for security events that may affect the security, availability, or confidentiality of its systems or data. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation.

The Autodesk Trust Center website provides external users with the ability to report issues and incidents to Autodesk. Autodesk offers a security incident reporting desk: https://www.autodesk.com/trust/contact-us

Identified incidents are documented and tracked through to resolution.

Notifications of security incidents that affect customer information are communicated to customers as required by applicable law. Actions may include a summary of remediation actions: https://www.autodesk.com/trust/incident-response.

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks: No

Pricing

Price: £500 to £865 a unit a year
Discount for educational organisations: No
Free trial available: Yes
Description of free trial: 30-day free trial
No limits on projects or file storage
Collaborate on any Autodesk Docs project
Invite collaborators to your project
Link to free trial: https://projectdelivery.autodesk.com/bim-collaborate-pro-trial/

Service documents

Request an accessible format

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Autodesk Collaborate Pro

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents