NSSLGLOBAL LIMITED
ISP Welfare Support Services
The NSSLGlobal ISP & Welfare Support Services are a mechanism for which NSSLGlobal’s existing gateways can be utilised by government customers. NSSLGlobal’s gateway allows cloud access (from all cloud based services) as required.
Features
- Internet Service Provider Support
- Welfare Services for the Maritime and Military Sector
- Network routing for Maritime, Land and Air Cloud Services
- Deployed Maritime Solutions and Connectivity Services
- Online Portal for Usage Monitoring
- Robust and Secure Gateways
- Requirement Capture and Assistance
- Gateway Access
- Bearer and Service Connectivities
Benefits
- ISP Support to allow for connectivity/optimisation of cloud applications
- Deployable Welfare Support and Reachback for the Maritime/Military
- Network Routing for Cloud Services
- Security Cleared Personnel (SC&DV)
- UK/Overseas coverage - CONDO Technical Experts
- Over 30 years' experience in the Maritime Sector
- 24/7/365 UK Support
Pricing
Service documents
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Framework
G-Cloud 15
Service ID
1 8 2 4 4 5 2 9 3 9 0 0 4 5 0
Contact
NSSLGLOBAL LIMITED
Katie Cryer
Telephone: 01737 648800
Email: katie.cryer@nsslglobal.com
About your service
- Service categories
-
Cloud Support Services
Managed Cloud
Managed Public cloud
- Application management
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- Yes
- Support response times
- Within 30 minutes
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- NSSLGlobal has a 3 tier support structure and has 2 x 24/7/365 Customer Service Centres for full redundancy. These will support all work that NSSLGlobal has conducted. Technical Account managers are responsible for the through-life management of the customer and ensuring a SPOC is available for all customer concerns, queries and escalation.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £2,050.00 | |
| Senior data architect | £2,150.00 | |
| Chief data architect | £2,300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £1,800.00 | |
| Network architect | £1,900.00 | |
| Lead network architect | £2,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £1,800.00 | |
| Solution architect | £1,900.00 | |
| Senior solution architect | £2,050.00 | |
| Lead solution architect | £2,150.00 | |
| Principal solution architect | £2,300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £1,800.00 | |
| Technical architect | £2,050.00 | |
| Senior technical architect | £2,050.00 | |
| Lead technical architect | £2,150.00 | |
| Principal technical architect | £2,300.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief data officer | £2,300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £2,300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £2,300.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £1,900.00 | |
| Principal cyber security audit and assurance | £2,300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security governance and risk manager | £1,900.00 | |
| Lead cyber security governance and risk manager | £2,150.00 | |
| Principal cyber security governance and risk manager | £2,300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security monitoring | £1,900.00 | |
| Lead cyber security monitoring | £1,250.00 | |
| Principal cyber security monitoring | £2,300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber incident response | £1,900.00 | |
| Lead cyber security incident response | £1,250.00 | |
| Principal cyber security incident response | £2,300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security vulnerability management | £1,900.00 | |
| Lead cyber security vulnerability management | £1,250.00 | |
| Principal cyber security vulnerability management | £2,300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security testing | £1,900.00 | |
| Lead cyber security penetration testing | £1,250.00 | |
| Principal cyber security testing | £2,300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security secure systems architecture and design | £1,900.00 | |
| Lead cyber security secure systems architecture and design | £1,250.00 | |
| Principal cyber security secure systems architecture and design | £2,300.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data analyst | £1,900.00 | |
| Senior data analyst | £2,050.00 | |
| Principal data analyst | £2,150.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Performance analyst | £1,900.00 | |
| Senior performance analyst | £2,050.00 | |
| Lead performance analyst | £2,150.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Change and release manager | £1,900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate end user computing engineer | £1,700.00 | |
| End user computing engineer | £1,700.00 | |
| Senior end user computing engineer | £1,900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £1,700.00 | |
| IT service manager | £1,900.00 | |
| Senior IT service manager | £2,050.00 | |
| Head of IT service management | £2,300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Incident manager | £1,800.00 | |
| Major incident manager | £2,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk manager | £1,900.00 | |
| Head of service desk | £2,050.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £1,700.00 | |
| Delivery manager | £1,900.00 | |
| Senior delivery manager | £2,050.00 | |
| Head of (Agile) delivery management | £2,150.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £2,150.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service owner | £2,150.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Developer | £1,800.00 | |
| Lead developer | £2,050.00 | |
| Principal developer | £2,150.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- Friday 15 March 2024
- What the ISO/IEC 27001 doesn’t cover
-
Anything outside of our ISO27001 certificate scope is not covered. Our certificate scope does cover the following:
The information security management system for the provision of communications and IT solutions to maritime, government, defence, energy, media, finance, and corporate sectors. This includes systems integration, network management, and application development services; voice services, which include support solutions; spares and repairs; annual maintenance programs, training, and project based support services; help desk and support, managed service level agreements, service co-ordination, and maintenance and survey services in accordance with the Statement of Applicability v3 dated 31/10/2024 - ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- DNV
- ISO 9001 accreditation date
- Saturday 10 August 2024
- What the ISO 9001 doesn’t cover
-
Anything outside of our ISO9001 certificate scope is not covered. Our certificate scope does cover the following:
Provision and systemisation of telecommunications, satellite and radio communication, navigation and control systems and value added services for maritime, fixed and land mobile services. Provision of installation, commissioning and servicing contracts in marine, telecommunications and related industries.
Design and development, provision and systemisation of telecommunications, satellite and radio communications and media distribution systems and value added services for maritime, fixed and land mobile services. Provision of installation, commissioning and servicing contracts in marine, telecommunications and related industries. - Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- B46c39fa-e7d4-41a5-bc31-c94c1da99448
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- A2435298-50dc-4d3c-8e72-d271e2fa336c
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
- Ensuring new workers are informed of their right to join a trade union
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Activities to cascade good practice on fair working conditions throughout the supply chain
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
- How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
- Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
- Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
- Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
- Working conditions which promote an inclusive working environment and promote retention and progression
- Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the issues affecting the development of new skills by target cohort
- Other measures to offer development opportunities for the target cohort(s) in the contract workforce
- Creation of outreach activities to create a pipeline of employees for the future contract delivery
- Content of the outreach activity is designed to suit the target cohort
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at katie.cryer@nsslglobal.com.
Tell them what format you need. It will help if you say what assistive technology you use.