Mitra Innovation

WSO2 engineering and consultancy services

As a WSO2 Platinum Partner, Mitra has spent well over a decade helping clients deliver integration, API management and IAM projects. We specialise in Open Banking (OB), Insurance, Financial Services, Healthcare and Telecommunications, and have applied WSO2 technology to the business problems and opportunities of our clients in 20+ countries.

Features

• 24x7 year-round Support Service for WSO2 technology in your projects
• Tailor-made WSO2 consulting services for any stage of project
• Expertise Beyond WSO2 in all areas of DevOps/PM/QA
• 99.99% Uptime across all Mitra-managed WSO2 projects
• 0 SLA breaches to our existing WSO2 customers since 2020

Benefits

• Over a Decade of WSO2 Experience
• Skill and experience in building and supporting WSO2 platforms
• Supporting customer success moving beyond just a WSO2 service provider
• Minimizing risk during transition while ensuring seamless and continuous BAU
• Customers from 20+ countries covering various public sector scenarios

£200 to £1,700 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accountcreation@mitrai.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

183057318958467

Contact

Ashok Suppiah
07917508319
accountcreation@mitrai.com

Planning

• Planning service: Yes
• How the planning service works: Along with our Platinum Partnership, our seasoned experts, are certified and with a wealth of experience. They've led numerous intricate WSO2 projects, cloud hosting and software services, including large-scale transformation programmes. At Mitra, we prioritise understanding our clients' business objectives. From there, we collaborate closely during the planning phase, considering solutions, budgets, and timelines.; ; With a versatile skill set, our project managers adeptly employ various methodologies and frameworks like Agile, Scrum, SAFe, and Waterfall. They tailor their approach to suit the specific needs of each project, ensuring flexibility and efficiency.; ; Driven by the client's objectives, our teams craft solution roadmaps and budget, identifying critical success factors pivotal for project governance. They leverage their expertise in utilizing many a WSO2 product and complimenting hosting and middleware technology.; ; The Mitra team meticulously crafts project plans, incorporating resources, quality criteria, and metrics. The execution strategy is carefully outlined, emphasizing tracking metrics to ensure project success.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Choreo
  • Asgardeo
  • WSO2 API Manager
  • WSO2 Identity Server
  • WSO2 Micro Integrator
  • WSO2 API Platform for Kubernetes
  • WSO2 Private Identity Cloud
  • Ballerina
  • Choreo for API Management
  • Choreo for Integration

Training

• Training service provided: Yes
• How the training service works: Mitra's cloud expert team provides consultation and training on industry best practices and approaches for cloud engineering and cloud hosting. The training provided with also cover WSO2 architecture best practices and deployment guidelines where necessary.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Choreo
  • Asgardeo
  • WSO2 API Manager
  • WSO2 Identity Server
  • WSO2 Micro Integrator
  • WSO2 API Platform for Kubernetes
  • WSO2 Private Identity Cloud
  • Ballerina
  • Choreo for API Management
  • Choreo for Integration

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our team of experts will assist buyers with cloud migration services by clarifying the scope and necessary tasks. We will be following the WSO2 deployment and migration guidelines and published frameworks such as the Mitra Migration Framework in our approach. Following this, Mitra will conduct an analysis to develop a programme roadmap and plan encompassing scope, costs, and timelines. Furthermore, Mitra's project managers will aid in evaluating, managing, and engaging WSO2 directly and various other suppliers involved in the project, managing and contracting different other suppliers.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Choreo
  • Asgardeo
  • WSO2 API Manager
  • WSO2 Identity Server
  • WSO2 Micro Integrator
  • WSO2 API Platform for Kubernetes
  • WSO2 Private Identity Cloud
  • Ballerina
  • Choreo for API Management
  • Choreo for Integration

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Mitra has a practice dedicated to independent validation of software testing. Mitra will work from the initial requirement phase to design the testing to ensure that the risks involved in the software are mitigated. Testing conducted will include functional testing, security testing, performance testing, API testing, and data migration testing. These tests will be conducted using tools for test automation like Selenium, Jmeter, LoadRunner, Browser Stack, etc. ; ; Mitra also will use AI based testing tools such as Rainforest and many other latest Low-Code testing tools and frameworks.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • WSO2 product configuration & security hardening
  • PCI DSS compliance for WSO2
  • XACML/SAML policy configurations & testing
  • WSO2 IS/Key Manager configurations & testing
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications: WSO2-certified testers

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: All Mitra engineers, application support and managed services team members come with a WSO2 certification and a thorough understanding of the technology, features and customer-specific configuration and customisations.; ; We have certified ITIL resources. Mitra has a dedicated support function that manages Level 1, level 2 and level 3 managed services that offer different coverage models all the way till 24/7 support. Our support teams are located both in the UK and at offshore. We follow the ITIL process and follow strict adherence to SLAs for for different priority levels. We set up monitoring and alerting tools for proactive monitoring. ServiceNow is set up as our ticketing tool and is configured with monitoring and alerting tools to trigger alerts as proactive alerting.

Service scope

• Service constraints: Resale of WSO2 technology is subject to WSO2 pricing and licensing terms and conditions.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Critical(Business impact of the Fault is immediate and major, use of the service is not possible and no workaround exists) -SLA is 15 mins. High(Business impact of the fault is immediate and major, but a business or technical workaround has been put in place. Production use of the service is possible with some functionality disabled or performing in a degraded state) - SLA 25 mins Medium(Business impact of the Fault is low. The services are not severely impacted because an acceptable workaround exists)- SLA 45 mins. Low - Fault is causing some inconvenience to the End Use SLA 55
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: No
• Support levels: Level 2 - Application Support Provides technical support for Production Systems / Applications / Websites Triage with the Development team and other stakeholders to identify the root cause of issues in the system and to resolve them Deploy code/solution in Production systems while adhering to Change Management Processes Monitor the system and highlight if any potential risks or issues identified Level 3 - Development & QA Level 3 Development team that deals with more in-depth technical problems. Typically performing defect fixes, research and developing new solutions for client needs. QA team that deals with maintaining quality deliverables Manual Testing, Automation & Defect management All support projects will have a technical account manager and will conduct monthly service reviews with buyer. Support will cost based on the location the support is required (UK or offshore) and monthly capacity buckets ( 40 hours a month or 80 hours a month or 160 hours a month)

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: WSO2 UK Limited

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Group
• ISO/IEC 27001 accreditation date: 18/04/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Mitra drives many initiatives that help our environment (ie. employee pledges to not use plastics within work place, Converting facilities to operate on soloar energy, etc.) We are tracking our ESG goals through tools and have a goal to become net zero by 2025.

  Equal opportunity

  Mitra believes in equal opportunity for all our employees and in gender equality. with over 30% of our staff being female including the CEO. We are a member of Diversity Collective Lanka, an organisation dedicated towards creating gender diversity and equality.

  Wellbeing

  Mitra encourages a work-life balance for our employees and carries out multiple initiatives to help our employees. We allow a hybrid approach to work location, weekly entertainment events, annual parties, gym facilities within the office, and medical and life insurance for all employees, among other well being initiatives.

Pricing

• Price: £200 to £1,700 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accountcreation@mitrai.com. Tell them what format you need. It will help if you say what assistive technology you use.