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Bytes Software Services

Forcepoint Cloud Web Security

Advanced Threat Protection for users who do not want hardware. A Cloud-based solution allows you to quickly deploy web and email security to all users, at any location, without the need to purchase or maintain hardware or software. This will simplify your network and reduce total cost of ownership. bssgc

Features

  • Reduce malware incidents
  • Integrated DLP
  • Integrated Advanced Malware Detection
  • Risk at a glance dashboards
  • Advanced forensic reporting
  • Intuitive, custom built reporting
  • Category based web filtering

Benefits

  • Accurately identifies today’s evasive malware
  • Improves your threat defenses by identifying and classifying information
  • Visibility and control of cloud apps gives you data controls
  • Visibilty and Control of Web Access, both encryped and unencrypted

Pricing

£11.90 a user a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

1 8 3 2 4 4 2 2 2 3 3 2 3 4 4

Contact

Bytes Software Services Chris Swani
Telephone: +44 (0) 7951 326815
Email: tenders@bytes.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Forcepoint offers a range of support and SLA options with 24/7 online coverage available on all plans. For more details please see https://www.forcepoint.com/support/forcepoint-technical-support
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
N/a
Web chat accessibility testing
N/a
Onsite support
Yes, at extra cost
Support levels
F"Forcepoint has three different support tiers, the second and third tiers allow for the provision of Customer Advocates and Technical Account Managers.
Please see support matrix for our different support programs. https://www.forcepoint.com/support/forcepoint-technical-support.
The cost of each tier is unique to each customer, please work with your desired partner on pricing."
Support available to third parties
Yes

Onboarding and offboarding

Getting started
"Customers can utilise a setup wizard upon first logon to walk through a basic setup confirming connectivity and a base configuration.
Customers have access to our online knowledge base and forums.
Content aware help section from within the portal.
Assistance with configuration and knowledge transfer through professional services."
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
DOC
End-of-contract data extraction
All data is stored for upto 3 months after the contract ends. Users can utilise our SIEM integration to extract all user logs. Customers can request data deletion or simply allow it to time out post end of contract.
End-of-contract process
At contract end, our service will fail closed meaning any web traffic directed through our service will stop. Users are advised to remove any endpoint agents, browser settings or other methods f directing traffic to our service.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile support through an add-on module which relies on a MDM solution. For
more information please follow the link ink below.
https://www.forcepoint.com/product/cloud-security/forcepoint-mobile-security
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
The Forcepoint Hybrid service (on-premise management, cloud enforcement) has an API that allows URLs from third parties databases to be automatically added to the Forcepoint solution.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Customers can build their own protection policies and controls within the confines of the service functionality.

Scaling

Independence of resources
All our data centres are assigned into clusters to provide load balancing. The data centres are connected to multiple Internet backbones with multiple redundant connections and we are both publicly and privately peered with a variety of well-known Content Delivery Networks. Services will scale to provide extra resource depending on demand.

Analytics

Service usage metrics
Yes
Metrics types
We offer a variety of different metrics including but not restricted to
1. bandwidth
2. browse time
3. hits
4. URL
5. categories
6. MB sent/received
7. filter time
8. server response time
9. user / protocol / threat
10. device
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Forcepoint

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
Information available upon request
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Users can extract data via a couple of methods. Full traffic logging will download the data in
either CSV or CEF formats. This can be used standalone or then imported into a thrid party
tool. SIEM integration will allow data to be extracted into a 3rd party SIEM solution.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.999% availability - SLA detail
availble upon request
Approach to resilience
Please contact a representative for details.
Outage reporting
Reports of outages are available from the following link and emails
alerts. https://status.websense.net/

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Management access is restricted through
the use of Role Based Access Controls
(RBAC).
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication
Available on request (not public)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
http://www.websense.com/content/support/library/ni/web/cloud/Websense_Cloud_ISO_27001_2013.pdf
ISO/IEC 27001 accreditation date
http://www.websense.com/content/support/library/ni/web/cloud/Websense_Cloud_ISO_27001_2013.pdf
What the ISO/IEC 27001 doesn’t cover
http://www.websense.com/content/support/library/ni/web/cloud/Websense_Cloud_ISO_27001_2013.pdf
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
25/06/2019
CSA STAR certification level
Level 2: CSA STAR Attestation
What the CSA STAR doesn’t cover
https://cloudsecurityalliance.org/star-registrant/forcepoint-llc/
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • ISO27018
  • Privacy Shield - EU/US data privacy

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards
ISO 27018
Information security policies and processes
Information available
upon request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Information available
upon request
Vulnerability management type
Undisclosed
Vulnerability management approach
Information available
upon request
Protective monitoring type
Undisclosed
Protective monitoring approach
Information available
upon request
Incident management type
Undisclosed
Incident management approach
Information available
upon request

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

We take our environmental management and the impact we have on the environment very seriously. We have environmental policies in place and hold the ISO14001 accreditation. Our environmental assessments are conducted annually by an external Lead ESOS Assessor; they are signed-off by the board and compliance reported to the regulator (the Environment Agency). Our environmental policy is published on our website at https://www.bytes.co.uk/company/sustainability/environmental.
Bytes achieved carbon net zero in March 2022 through approved carbon offsetting schemes. We are always seeking to reduce our impact on the environment. We aim to minimise waste, reduce pollutants and use renewable materials. Our offices have recycling facilities for cans, plastic and paper. We aim to reduce our office printing to zero within the next few years.
An Environmental Steering Committee has been established to coordinate environmental activities and drive change.
To drastically reduce our emissions, we have switched to renewable energy. Our Head Office has reached our first milestone of using a specialist 100% renewable electricity provider. We are also exploring options to install solar panels on our Headquarters building.
Other environmental initiatives include installing electric vehicle charging points and encouraging staff to commute to work without the car (setting up a car share network and installing secure cycle parking).
We produce a SECR (Streamlined Energy and Carbon Reporting) report that details the companies energy consumption and carbon emissions. This report is produced annually by an independent assessor.
This report provides details of our emissions in Scope 1, 2 and 3 categories. It details the activities previously taken to reduce emissions and also recommendations for further improvements.
For scope 1,2 and 3 emissions we aim to reduce these by 50% by 2025-2026 from our 2021 baseline.
We aim to be Net Zero by 2040, covering our own operational emissions.

Pricing

Price
£11.90 a user a year
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.