Aphari Ltd
Aphari Service Integration / Service Management Health Check
Aphari helps organisations transform their digital/technology operating model, adopt cloud services, establish system and service integration capabilities, and manage multi-supplier delivery. Our service integration/service management health check provides validation of the service integration and management approach for digital/technology and cloud services - including ITIL processes, tooling, service performance and governance.
Features
- Validation of service management approach against integrated best practice framework.
- Assessment of service scope and boundaries, processes, tools, performance measures.
- Conducted by multi-disciplinary team, with extensive supply-side multi-sourced delivery experience.
- Holistic view across service, technical, financial, commercial and related functions.
- Addresses specific concerns including supplier dependencies & multi-supplier performance management.
- Covers legacy contract exit and transition management aspects, where appropriate.
- Assessment approach based on pragmatic application of public-domain best practices.
- Our framework includes MOP, MSP/PRINCE, COBIT, TOGAF, ITIL, CCS guidance.
- ‘Big IT’ experience yet independent of suppliers and large consultancies.
- Can combine with other Aphari services including Set-up, Accelerators etc.
Benefits
- Helps transform the digital/technology operating model and/or adopt cloud services.
- Provides stakeholders with an independent, experienced, delivery-focused point of view.
- Enables the client to confirm strengths and address any weaknesses.
- Identifies key risks and issues based on 'real world' experience.
- Highlights cross-functional inter relationships, concerns and opportunities for improvements.
- Highlights specific service management risks arising from multi-vendor/cloud service environments.
- Recommends techniques and approaches for mitigating delivery and service risks.
- Aphari's assessment approach avoids lock-in to proprietary or 'branded' methodologies.
- Our holistic approach speaks to stakeholders in their own language.
- Aphari provide techniques and knowledge to minimise client's risks.
Pricing
£350 to £1,650 a unit a day
Service documents
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Framework
G-Cloud 14
Service ID
1 8 3 6 8 6 9 2 6 7 7 7 6 5 9
Contact
Aphari Ltd
Andrea Williams
Telephone: 07734 723044
Email: enquiries@aphari.com
Planning
- Planning service
- Yes
- How the planning service works
-
Our cloud service integration / service management health check provides validation of the service management and service integration approach to be implemented to support services that are being migrated to a cloud and/or multi-vendor architecture.
This service can be used at the planning stages of a transformation/cloud migration programme, to provide validation to key stakeholders in the programme, the retained organisation and the supply chain that the key facets of a successful service management and service integration layer have been considered.
We can evaluate the chosen approach to providing service integration and management activities against our integrated best practice framework; ensuring that the current operating model and future operating models have been fully recognised, governance approaches support the delivery of wider services provided in the multi-source model and enable the client organisation to effectively manage and monitor its supply chain.
Whatever the approach taken for providing the integration layer in a multi-source model, it is critical that it is fulfilled in a robust manner. We aim to help client organisations ensure that their digital/technology service landscape is supportable and sustainable in order for the organisation to achieve its objectives. - Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
Our cloud service integration/service management health check provides validation of the service management and service integration approach to be implemented to support services that are being migrated to a cloud and/or multi-vendor architecture.
This service can be used at the sourcing and delivery stages of a transformation/cloud migration programme, to provide validation to stakeholders in the programme, retained organisation and supply chain that the key facets of a successful service management and service integration layer are being adequately developed.
We evaluate the chosen approach against our integrated best practice framework. We review artefacts associated with the integration layer including ITIL processes, tooling, service performance and governance frameworks to ensure that they will provide a robust and coherent basis for on-going service integration. In addition, we can assess roles and responsibilities, within the service integration layer to ensure that appropriate measures are in place for decision-making and issue resolution in live service.
Whatever the approach taken for providing the integration layer in a multi-source model, it is critical that it is fulfilled in a robust manner. We aim to help client organisations ensure that their digital/technology service landscape is supportable and sustainable in order for the organisation to achieve its objectives. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
A robust test function and test/QA processes are key success factors within the digital/technology operating model, supporting delivery of transformation/cloud migration programmes.
The processes for testing and QA, and their effectiveness, can have a significant impact on the service management regime and the release process to the live environment. Our health check service can include assessment of the test and acceptance strategy and identify key areas that interface into the service management and service integration functions.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We aim to respond to all queries regarding our services within 1 business day.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Our support and account management arrangements for all our services includes the following: establishment of clear and agreed reporting lines; pairing our engagement lead with the appropriate client stakeholder; formal and regular reporting of our services provided. All our services are subject to a standard set of internal and customer-facing quality checks. Our directors take an active role in assurance and delivery of our services which ensures that we understand how we are performing against your requirements; and provides an escalation route in case any issues are encountered with our service provision.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Our services help clients to achieve their transformation/cloud migration programmes more quickly. By adopting cloud services, our clients will typically be enabling energy-hungry and under-utilised legacy systems to be decommissioned, and so reduce the need for associated on-premise cooling systems. The transition to cloud services typically moves computing workloads to more efficient, higher utilised systems, hosted in modern facilities with reduced cooling requirements. Delivery of cloud migration programmes therefore delivers significant overall reduction in energy consumption. Our services help clients to deliver these benefits more quickly and with more certainty.
In addition, subject to client preferences, the majority of our services can be delivered remotely, significantly reducing the need for our team to travel to our client's premises, and the associated carbon footprint.Covid-19 recovery
Our services help clients to achieve their transformation/cloud migration programmes more quickly. In adopting cloud services, and moving applications and data from on-premise legacy systems to cloud-hosted solutions, our clients will typically be enabling these to be 'accessed from anywhere on any device'. By helping our clients to deliver such changes in a more timely and reliable fashion, we are enabling them to better support a wider variety of working styles including flexible working and remote working. These in turn have been shown to provide significant benefits to staff who are responding to the impact of the Covid pandemic on themselves and their teams.
Our own team is fully enabled to work flexibly and remotely, and a number of our consultants work part-time. We have the ability to flex workloads between our consultants as needed to adapt to the different constraints that have arisen during the pandemic. This is coupled with a strong ethos of collaborative working, which helps us support each other and our clients. Through our first-hand experiences of flexible working, we are able to provide real-world advice and guidance to clients who are making changes to their ways of working.Tackling economic inequality
Our services support innovation and adoption of new technologies, improved productivity, and better supply-chain relationships. As an independent consultancy, we have no ties to particular vendors or service providers. This means we are able to assess new service providers, new services and new technologies objectively and provide candid advise on the benefits and risks of their adoption. Furthermore, in bringing our 'supply-side' delivery expertise to our clients, and helping them to more clearly define their programme objectives, requirements, 'to-be' architectures and delivery management processes, we typically help to establish improved communications and relationships throughout the supply-chain.Equal opportunity
Our services help clients to achieve their transformation/cloud migration programmes more quickly. As part of our ethos, we take special care to ensure that end-users are not unfairly disadvantaged by the changes in technology which we help to deliver. As part of this we can provide support and guidance to our clients on ways to manage the impact of the programme upon the workforce, and to take into consideration those with particular needs. This may often include assistance with meeting occupational health requirements, management of technical issues related to maintaining or adding support for specialist end-user IT equipment, assistance and advice regarding individual training/skills enhancement needs, and support for wide scale training needs analysis. In all such matters, our service are provided in full support of the client's diversity and equality policies.Wellbeing
Our services help clients to achieve their transformation/cloud migration programmes more quickly. However, we understand that technology change programmes have a human aspect. An ill-defined, over-ambitious, or poorly-executed change programme can cause significant wellbeing issues, often arising from conflict and stress - both within and between teams. We believe that clear definition of programme objectives, requirements, solutions and delivery plan, coupled with senior stakeholder support, effective governance, and open communications, all help to orientate the project teams and supply-chain towards common and achievable goals. In turn, this fosters collaborative and supportive working relationships; which help the project teams and end-user community through the change lifecycle.
Pricing
- Price
- £350 to £1,650 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at enquiries@aphari.com.
Tell them what format you need. It will help if you say what assistive technology you use.