AZDIO LIMITED

SaaS Development, Deployment and Technical Operation Services

Azdio Limited provides a full suite of Cloud Software Development, Deployment and Operation Services. This includes UI, data import/export, application analytics, in-transit/operational/staff security/asset protection, availability/resilience, identity/authentication support in a secure/certified and documented way, training/demonstrations as required, and ongoing support of products it builds along with its partners'/other selected products.

Features

• Full featured support across the Project Management and Planning spectrum
• Latest tools/techniques supporting Agile programme Management/Scrum coaching are supported
• End-to-end support of lifecycle Planning and Project Management
• Lifecycle Management for Software as a Service (SaaS)
• Cloud Software Planing and Design
• Cloud Software set up/build and configuration
• Cloud Software Documentation and Training
• Cloud Software Security
• Cloud Software On-Going Support
• Cloud Software Development

Benefits

• Fewer suppliers/less integration needed on path to full spectrum support
• Best of Breed Agile Project Management/Scrum Coarching approaches supported
• A Focus on leveraging Scrum/Standup disciplines to optimize project effectiveness
• Manage Cloud Software services with end user in mind
• Secure Cloud Software services
• Development and deployment of software in over 30 countries
• Design, Development and Deployment of real-time s/w at scale
• Business critical use of Cloud Software services supported

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at katya@azdio.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

183895424687839

Contact

Katya Travnikova
+442070971559
katya@azdio.com

About your service

• Service categories:

  Application Development and Deployment

  Application development

  • Development languages, environments and tools
  • Software construction components
  • Business rules management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Existing Software developed but requires deployment and operation expertise
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements:
  • Cloud Deployment on Liunx servers
  • Cloud Deployment on Microsoft software

User support

• Email or online ticketing support: Yes
• Support response times: 30mins, 24x7
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: The defacto standard tools used for webchat are tested extensively with assistive technologies.
• Onsite support: Yes, at extra cost
• Support levels: Azdio supports mission critical applications. As such a comprehensive 24x7 support is provided for these applications.; ; This includes a team of cloud technical support engineers at all times.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Full training on site and online is provided
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: All data is available to be extracted in CSV or other desired formats.
• End-of-contract process: As all data can be extracted there is no other requirements at the end of contract.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile specific UI is provided
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: There are dashboards that the users can use.
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: Comprehensive tests have been carried out througout
• API: No
• Customisation available: Yes
• Description of customisation: There is configuration menus that allow easy customisation

Scaling

• Independence of resources: The solution is linearly scalable. In addition, the performance is monitored on a daily basis. The performance is upgraded as and when required in order to ensure no impact is noticed by any user at any time.

Analytics

• Service usage metrics: Yes
• Metrics types: A vast amount of analytics capabilities are provided in our solutions.; ; These are accessed in the dashboards provided
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: All user data can be provided as a CSV data files that users can download.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.999% uptime is guaranteed
• Approach to resilience: The design of the system is such that all software processes are deployed in a fully resilient mode. This is based on our long years of experience for deployment of mission critical applications in over 30 countries and its operation.
• Outage reporting: Emails and dashboards

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
• Access restrictions in management interfaces and support channels: When a user is created, appropriate access control levels is set for the role based on a long list of roles and access permissions. As such the use will have only limited access based on their assigned user role and access control permissions assigned to that role.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CSM version 4.0
• Information security policies and processes: Clear security policy is defined and implemented. This is CREST and Cyberessentials certified.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: All configuration changes are performed as follows:; 1- New Cofig is applied and tested in UAT by originator; 2- Operation Teams do independent testing of new configs; 3- Once satisfied Operation team deploy new configs and monitor system performance closely
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: This is according to CREST standards
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: This is according to CREST and Cyberessentials standards
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: There is a predefined documented process for incident management.; ; Users can report incidents using incident management software or in case of high severity incidents directly by phone 24x7
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 2.5%
• Between £1,000,001 and £2,500,000: 3.5%
• Between £2,500,001 and £5,000,000: 4.0%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications:
  • The proposed Nightingale Soluion has CREST Certification
  • The proposed Nightingale Soluion has Cyberessentials Certification

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at katya@azdio.com. Tell them what format you need. It will help if you say what assistive technology you use.