CLOUDSRUS LTD.

SmartBed management

Reduce patient wait times and improve care delivery with Smart Bed management. AI-powered bed allocation and real-time status updates ensure timely patient placement.

Features

• Real-time Bed Availability Tracking
• Predictive Bed Allocation
• Patient Flow Optimisation
• Automated Alerts
• Resource Management
• Reporting & Analytics
• Integration with Hospital Systems
• Infection Control Monitoring
• Patient Experience Features
• Remote Monitoring

Benefits

• Reduced Wait Times
• Improved Care Delivery
• Enhanced Comfort
• Potential for Increased Transparency
• Reduced Risk of Infection
• Increased Efficiency
• Reduced Costs
• Improved Staff Workflows
• Data-Driven Decision Making
• Enhanced Patient Satisfaction

£62.99 to £89.60 a unit a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at a.devarajan@cloudsrus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

183980072625123

Contact

Amaresh Devarajan
+44 7544 842736
a.devarajan@cloudsrus.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The system's ability to integrate seamlessly with existing hospital IT systems like EPRs, patient scheduling tools, and other data sources is possible via FHIR. Lack of integration can lead to data silos and manual processes.
• System requirements:
  • Internet Connection
  • Web Browser
  • Client devices like laptops, Desktops, Tablets & Mobile devices

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The responsiveness of DeepGrade's support team can vary depending on factors such as the volume of inquiries, the complexity of the questions, and the service level agreements in place. In general, we aim to respond to customer inquiries within one business day and support tickets depends on the SLA in place
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Experience seamless and efficient support with DeepGrade's webchat service, powered by Slack. Our dedicated support team is here to assist you every step of the way, offering real-time assistance and expert guidance whenever you need it. With Slack integration, you can easily connect with us directly from the DeepGrade platform, ensuring quick resolutions to your inquiries and ensuring smooth sailing on your grading journey. While our support team is committed to addressing your questions and concerns promptly, please note that DeepGrade's webchat service on Slack is primarily designed for providing assistance with technical issues, account-related inquiries, and general product support. For more complex inquiries or customisation requests, we recommend reaching out to our support team via email at [support@yunesg.co.uk]. Rest assured, we're here to ensure that your experience with DeepGrade is as seamless and productive as possible
• Onsite support: No
• Support levels: 1. Basic Support: • Description: Basic support includes access to our knowledge base, email support during business hours, and limited response times. • Cost: Included with the purchase of DeepGrade subscription. 2. Standard Support: • Description: Standard support offers enhanced assistance with faster response times, priority email support, and access to our online community forums for peer-to-peer support. • Cost: Available as an optional add-on for an additional 1£ per month per user. 3. Premium Support: • Description: Premium support provides the highest level of assistance, including 24/7 email and phone support, priority escalation of issues, and dedicated technical account manager. • Cost: Available as an optional add-on for an additional 2£ per month per user. 4. Enterprise Support: • Description: Enterprise support is tailored to the unique needs of large institutions, offering custom SLAs, on-site training, dedicated cloud support engineer, and proactive account management. • Cost: Customised pricing based on the size and requirements of the institution
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: 1. Role-Specific Onboarding:; ; Administrators:; • System configuration and setup; • User management and permissions; • Integrations with other systems; • Dashboard creation and customisation; ; Frontline Staff:; ; • How to update bed statuses quickly and accurately; • Using dashboards for real-time bed availability; • Interpreting alerts and notifications; ; IT Staff:; ; • Technical setup, networking; • Ongoing maintenance and troubleshooting; ; 2. Multi-Modal Training:; ; In-person demonstrations: Guided walkthroughs of the platform for key staff; Interactive tutorials: Step-by-step guides within the system itself; Short training videos: Bite-sized visual explanations for common tasks; Reference documentation: Detailed user manuals and FAQs; Simulations: Allow users to practice in a test environment before using the system live; ; 3. Ongoing Support:; ; Dedicated help desk: Responsive support channels (email, ticketing system); Knowledge base: Searchable library of articles and troubleshooting guides; In-App guidance: Contextual help and tooltips within the system; Regular updates: Communicate new features, best practices, and changes
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: 1. Data Export Functionality: SmartBed provides users with a built-in data export functionality within the platform. Users can access this feature from their account settings or administration dashboard. 2. Export Options: Users have the flexibility to export their data in various formats, including CSV (Comma-Separated Values), Excel spreadsheets, or PDF documents. They can choose the format that best suits their needs and preferences. 3. Selective Data Export: Users can selectively export specific datasets or categories of data based on their requirements. 4. Bulk Export: For users with large volumes of data, SmartBed offers bulk export capabilities. Users can export their entire dataset or large batches of data in a single operation, streamlining the extraction process. For bulk export please contact support
• End-of-contract process: 1. No Additional Cost: There are no additional costs associated with the end of the contract, provided users do not require additional services beyond the standard subscription package. Users can continue to access their data and utilize the platform until the contract term ends without incurring any extra charges. 2. Data Export: Upon request, users can export their data from the DeepGrade platform using the built-in export functionality. This process is included as part of the standard service and does not incur any additional cost. Users have the flexibility to export their data in various formats, as outlined in the data export options. 3. Transfer of Data: If users require assistance with transferring their data to another system or require bulk export services beyond the standard capabilities, additional charges may apply. Users can contact our customer support team to discuss their specific requirements and receive a quote for any additional services needed. 4. Customer Support: Throughout the end-of-contract process, our customer support team is available to assist users with any questions, concerns, or assistance they may need. We are committed to ensuring a smooth transition for users as they navigate the end-of-contract process.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile version is accessed via an app and desktop version via browser
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: Integrate with existing system: Connect the SmartBed system to EPRs, scheduling tools, nurse call systems, and more. This streamlines data flow, eliminates manual updates, and provides a unified view of bed status alongside patient information.; ; Build custom applications: Hospitals can tailor the SmartBed experience with patient-facing dashboards providing wait time updates, staff dashboards for specialised unit views, and fine-tuned alerts for immediate action.; ; Data for insights: The API grants access to raw bed usage data. Analyse trends, build predictive models tailored to the hospital's needs, and create in-depth reports to uncover bottlenecks and drive continuous improvement.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: SmartBed management solution offers various avenues for customisation, allowing hospitals to tailor it to their unique workflows and challenges:; ; Data integrations: The system can integrate with hospital-specific EPRs, patient scheduling systems, and other data sources. This ensures all relevant information feeds into its algorithms and informs bed allocation decisions.; ; Prediction and Algorithm Tuning: Predictive models can be fine-tuned based on the hospital's historical data, patient demographics, and typical care patterns. This ensures predictions and suggested bed assignments are highly accurate.; ; Tailored workflows: The solution can model the hospital's bed management procedures, from admission to discharge. Customisable alerts and notifications will then align with the specific staff roles and responsibilities involved in patient movement.; ; Custom Dashboards: Dashboards for different hospital units (ICU, surgical, general wards) can be designed with the most relevant bed status information, visualizations, and metrics for those teams.; ; Reporting configuration: Hospitals can define the reports they need. The solution can be adapted to generate reports that track KPIs important to their unique operations, facilitating data-driven decision-making.

Scaling

• Independence of resources: SmartBed leverages AWS and Docker for scalability. AWS ensures reliability and scalability, adapting to user demands seamlessly. Docker containers enable efficient deployment, enhancing scalability and performance. Together, they empower DeepGrade to deliver a scalable, reliable platform.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: SmartBed hosted in AWS, we utilise industry-standard encryption techniques, such as AES-256, available within AWS's suite of security features. This ensures that data stored within DeepGrade's infrastructure remains protected from unauthorised access. By utilising the encryption technologies provided by AWS, DeepGrade adheres to stringent security standards and ensures that user data is safeguarded at all times.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data Export: Upon request, users can export their data from the SmartBed platform using the built-in export functionality. This process is included as part of the standard service and does not incur any additional cost. Users have the flexibility to export their data in various formats, as outlined in the data export options.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Less than 99.99% but greater than or equal to 99.9% - 5% refunded Less than 99.9% but greater than or equal to 99.0% - 8 % refunded Less than 99.0% but greater than or equal to 95.0% - 12% refunded
• Approach to resilience: SmartBed design, utilising AWS and Docker technologies, ensures a resilient platform capable of maintaining high availability. With AWS's global infrastructure and multiple availability zones, SmartBed minimises the impact of localised failures, ensuring continuous access to grading and assessment services. Leveraging AWS Auto Scaling, SmartBed dynamically adjusts its compute capacity to handle fluctuations in demand, optimising performance during peak usage periods without manual intervention. Docker containers provide lightweight, portable environments for application deployment, enhancing resilience by isolating applications and providing consistent deployment across different infrastructure. SmartBed incorporates fault-tolerant design principles, including redundant components and automatic failover mechanisms, to mitigate the impact of service disruptions. Continuous monitoring and alerting, coupled with automated deployment processes, enable proactive detection and response to issues, ensuring uninterrupted service delivery. By combining the resilience of AWS infrastructure with the flexibility of Docker containers, SmartBed offers clinicians and operationa staff a highly available, scalable, and reliable platform for grading and assessment.
• Outage reporting: Email alerts and Public Dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: We implement RBAC to enforce access controls and limit user permissions based on their roles and responsibilities. This ensures that users only have access to the resources and data necessary for their tasks.
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • AWS Hosted which is ISO/IEC 27001:2022 certified
  • AWS hosted which is Cyber Essentials certified

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: At Cloudsrrus, we prioritise security governance through risk management, policy development, and ongoing security awareness training. Robust access controls, advanced monitoring, and incident response plans ensure proactive threat detection and mitigation. We working towards ISO/IEC 27001 industry standard by conduct regular audits, and emphasise continuous improvement to uphold data integrity and user trust. Our commitment to security governance ensures a safe and secure learning environment for hospitals and patients
• Information security policies and processes: We are deeply committed to maintaining the highest standards of information security to safeguard user data and ensure the integrity of our platform. Our comprehensive security measures encompass a range of protocols and policies designed to protect against unauthorised access, data breaches, and service disruptions. We adhere to robust access controls, encryption protocols, and regular vulnerability assessments to fortify our defenses. Our security policies are aligned with industry regulations such as GDPR, ensuring compliance and accountability in handling sensitive data. We conduct regular audits and assessments to evaluate compliance with our security policies and standards. These audits help identify any gaps or non-compliance issues that need to be addressed promptly. We implement RBAC to enforce access controls and limit user permissions based on their roles and responsibilities. This ensures that users only have access to the resources and data necessary for their tasks. Furthermore, we prioritise user training as an integral component of our security strategy. Through continuous monitoring, updates to policies and practices, and proactive measures to address emerging threats, we uphold our commitment to information security

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: SmartBed follows the ITIL framework for configuration and change management, ensuring efficient handling of IT resources. We maintain a configuration management database to record and track all configuration items. Changes undergo thorough assessment, logging, planning, and approval processes to minimise risks and disruptions. All changes are communicated to customer and provide one week's notice for normal change. Continuous improvement is encouraged through post-change reviews to optimise our configuration and change management practices in alignment with ITIL principles.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Cloudsrus follows a rigorous vulnerability management process hosted on AWS. It begins with automated scanning tools and manual assessments to identify vulnerabilities. Severity assessment prioritises mitigation efforts. Timely deployment of patches and updates addresses identified vulnerabilities. Secure configuration practices reduce the attack surface. Incident response procedures promptly address any security incidents related to vulnerabilities. Continuous monitoring detects emerging threats, ensuring a proactive approach to security. This comprehensive process ensures Cloudsrus maintains a secure and resilient platform for Clinicians and Patients
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We implement proactive monitoring to ensure the security and stability of our platform. Our monitoring tools continuously scan for anomalies, unauthorised access attempts, and potential security threats. Real-time alerts notify the security team of any suspicious activities, enabling immediate investigation and response. Additionally, Cloudsrus conducts regular audits and assessments to identify and address potential vulnerabilities before they can be exploited. This proactive approach to monitoring allows Cloudsrus to detect and mitigate security risks in a timely manner, ensuring the confidentiality, integrity, and availability of its services for educators and students
• Incident management type: Supplier-defined controls
• Incident management approach: Cloudsrus incident management process swiftly detects and addresses security incidents. Upon detection, incidents are triaged based on severity. The incident response team contains the incident, investigates the root cause, and mitigates further damage. Remediation steps address underlying vulnerabilities. Throughout the process, clear communication is maintained with stakeholders. Incident reports document the incident, response actions, and lessons learned. This proactive approach ensures minimal impact on the platform and its users, preserving the confidentiality, integrity, and availability of our services for educators and students.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity

  Tackling economic inequality

  Tackling economic inequality; CloudsRUs is dedicated to combatting economic inequality by making higher education more accessible to students in developing nations, particularly those from single-parent households and specific economic classes. To achieve this goal, CloudsRUs employs various strategies: 1. Fees: Recognising the financial challenges faced by many families, CloudsRUs offers full scholarships to students from economically disadvantaged backgrounds. This financial aid packages help alleviate the financial burden of education. 2. Community engagement: CloudsRUs actively engages with local communities in developing nations to understand their unique educational needs and challenges. By fostering community partnerships and involvement, CloudsRUs tailors its educational offerings to better serve students from diverse socioeconomic backgrounds. 3. Empowerment and skill development: In addition to academic programs, CloudsRUs offers vocational training and digital skill development, and entrepreneurship initiatives.

  Equal opportunity

  CloudsRUs is dedicated to promoting gender equality by offering digital and programming skills training specifically designed for women in developing nations. Through targeted initiatives, CloudsRUs aims to empower women with the knowledge and skills needed to succeed in the tech industry: 1. Tailored programs: CloudsRUs develops specialised training programs that cater to the unique needs and challenges faced by women in technology. These programs cover a range of digital and programming skills, providing women with valuable expertise to thrive in the tech sector. 2. Mentorship opportunities: CloudsRUs pairs women participating in its programs with experienced mentors who provide guidance, support, and encouragement. Mentorship programs empower women to navigate challenges, build confidence, and pursue successful careers in technology. 3. Career development workshops: In addition to technical skills training, CloudsRUs offers workshops and resources focused on career development and leadership skills for women. These initiatives help women advance their careers, overcome gender barriers, and excel in the tech workforce. Through these initiatives, CloudsRUs empowers women in developing nations to pursue fulfilling careers in technology, break gender barriers, and contribute to the advancement of their communities and societies. By providing equal access to digital skills training and support, CloudsRUs helps create a more inclusive and equitable world for all.

Pricing

• Price: £62.99 to £89.60 a unit a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We offer SmartBed capabilities with our free one-month Proof of Concept (offer. Get unrestricted access to our innovative bed management and assessment platform to witness its effectiveness in enhancing Patient experience

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at a.devarajan@cloudsrus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.