Beckett Telecom

Teams Enabled SIP Trunks

Teams Enabled SIP Trunks to provide direct routing for users with relevant Microsoft Licencing to make and receive calls. TEST remove the requirement for dedicated SBC's or per user per month calling plans.

Features

• Enterprise Telephony and Collaboration Feature Set
• Provision through Microsoft Teams Softphone
• Microsoft Teams SIP Trunks with no customer SBC
• Integration to existing voice platforms for managed migration
• Using Microsoft Teams Client to make and receive calls
• Direct Routing
• Integration to legacy voice platforms via SIP or ISDN
• Managed Migration
• Network level Disaster Recovery to cater for Teams outages

Benefits

• Make and Receive Calls Over Teams
• Allow users to work from any location with any number
• Existing Telephone numbers can be ported in for service continuation
• Familiar Microsoft technology already in use is expanded and utilised
• Inhouse IT Team can easily setup individual users
• Fully integrates with Active Directory for quick easy rollout
• Automatic Disaster Recovery with Five 9's resilience.
• Users Migrate as the customer decides not by necessity
• Administration is location independent allowing for easier application support

£13.50 to £18.95 a unit a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike.gooch@beckett-tele.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

184630777941163

Contact

Mike Gooch
0118 940 9004
mike.gooch@beckett-tele.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft O365 and Microsoft M365 licencing
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: The buyer must provide the relevant Microsoft Licences - for E1 and E3 users Teams Phone System Add On is required - E5 users require no additional Microsoft licences.; ; The customer must be able to either provide administration access to Microsoft Tenant for Becketts Engineering staff, or be able to provide PowerShell scripting themselves.
• System requirements:
  • Users must have Microsoft Teams.
  • Minimum 1.1 GHz or faster, 2 core
  • 4.0 GB RAM
  • 3.0 GB of available disk space
  • 1024 x 768 screen resolution
  • DirectX 9 or later, WDDM 2.0 higher for Windows10
  • Windows 11, Windows 10 (excluding Windows 10 LTSC),
  • Windows 10 on ARM, Windows 8.1, Windows Server 2019
  • Windows Server 2016, Windows Server 2012 R2

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Services are monitored 24/7/365 with response according to the level of disruption cased to the Buyer. These are as follows:; ; P1 - 15 minutes; P2 - 30 minutes; P3 - 4 hours; P4 - 5 working days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Becketts have tested the web chat application to be able to provide magnifications of up to 500%
• Onsite support: Yes, at extra cost
• Support levels: Becketts Teams Enabled SIP Trunks are provided with a 24/7/365 support Service Level Agreement for all customers.; This is included within the cost of the SIP Trunks; All customers are provided with a dedicated Technical Account Manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: After the initial contract is signed Becketts will provide the customer with the following information to enabled a smooth onboarding:; ; Pre Porting Validation Letter (or provision of new numbers if porting not required); Designated number ranges set up live service; Step by step guide to administration services required for activation of the Teams Tenant (if customer setting up service themselves); Named Microsoft Lead Engineer to provide managed Set Up; Train the Trainer training sessions - either on line or in person according to customer requirements; Documentation in pdf or video form outlining end user training
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: All data within Teams Enabled SIP Trunks is contained within the Clients Teams Tenant.; ; At the end of the contract Becketts will provide the customer with a full breakdown of all numbers associated with Teams Enabled SIP Trunks to enable the customer to request a cease or Port to a new provider
• End-of-contract process: At the end of the agreement, the contract will revert to a 30 day rolling agreement, with all services running as they do at the time of the contractual end date.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile application works through the standard Microsoft Teams Application.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface is the standard Microsoft Teams interface allowing users to make and receive calls.
• Accessibility standards: None or don’t know
• Description of accessibility: The service interface is the standard Microsoft Teams interface allowing users to make and receive calls.
• Accessibility testing: Becketts has tested the Teams interface and reader with
• API: No
• Customisation available: No

Scaling

• Independence of resources: The solution is provided at Network Level with dedicated SIP Trunks set up per customer. There is with no cross over between different customers. At network level trunks are constantly monitored to ensure N+ 600 trunks are always available from each point of the network. Additional resource is allocated automatically.

Analytics

• Service usage metrics: Yes
• Metrics types: Becketts provides monthly reports outline the number of calls made, locations calls are made to and maximum number of concurrent in and outbound calls.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Voiceflex

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The customer can request all data held by Becketts to the support team and this will be provided to them as a .csv file.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: .xls

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The service is provided with a 99.999% service SLA
• Approach to resilience: The solution is based over 3 geographically separate (UK based) data centres with failover in Azure, all running in pairs in virtual machines with active/active failover and replication.; ; Connections are dual resilient 1gb links directly into Tier 1 suppliers, with auto failover between suppliers in the event of any service affecting issues.; ; At network level all users can be assigned with a secondary number (for example a mobile number) which can be rung when the customers ddi is dialled - this provided resiliency in the event of a Teams Service failure. This can be administered by Becketts or for an additional charge the customer under the LiveNumber service.
• Outage reporting: The service provides service outage reports to users in the following ways:; ; Email alerts to the customers nominated representive(s); A dashboard within the customer portal; Calls to the customers nominated representatives; ; Service Outage Alerts are provided to customers in the event of the core service (Teams Enabled SIP Trunks) failing. In certain instances where the failure is caused within a 3rd party solution - typically Microsoft Teams Environment - then this will not be reported to the customer.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access control is based on individual permissions applied to a human or machine identity, as happens under role-based access control (RBAC); ; The solutions includes tooling to help identify the smallest set of additional permissions necessary to allow an identity to conduct a new task, and to help identify and remove permissions no longer needed. This helps to keep permission sets as small as possible over time, reducing risk and the impact of compromise.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 9/3/2023
• What the ISO/IEC 27001 doesn’t cover: Becketts ISO 27001:2013 accreditation is restricted to services provided by Becketts, and as such does not include cover for the customers infrastructure or equipment.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: At least Quarterly Review meetings to discuss any Information Security opportunities or risks.; Training for all members of staff is completed to ensure that they are aware of any issues and are vigilant of any potential threats to the companies IS Security - this is raised at the daily well being meeting for all Becketts staff members.; Reviews of existing IT infrastructure within the business, with a strict policy of updating patches and firmware updates as they are released.; Continuous SWOT assessment is carried out with any identified threats raised to the IT Security Governance team.; Each area of the business implements specific and/or bespoke controls to ensure best practice is implemented by its function, and has a delegated IS Risk Owner; ; Reporting structure:; ; User reports to IS Manager; IS Manager reports to Risk Owner; IS Manager/Risk Owner reports to Director Responsible for IS Risk (Christopher Davis); ; Full audit trail is managed by IS Manager for action as required or at next review.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Microsoft Teams compliance and working with Microsoft to ensure services are running in compliance - test set is built to check compliance a no interruption to service before moving to live customers.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Microsoft guidance and upgrades in accordance with their guidance; how you assess potential threats to your services - monitoring microsoft; how quickly you deploy patches to your services - as quickly as required; where you get your information about potential threats from -microsoft
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Becketts works with Microsoft and other partners to identify any potential compromises, and reports these to a dedicated support and development Team, with responses in compliance to Microsoft (and other partners) requirements; The support and development Team will respond within a Timescales defined by the severity of the issue, ranging from 30 minutes to 60 working days.
• Incident management type: Supplier-defined controls
• Incident management approach: Becketts will provide the customer with access to a 24/7/365 Service and Support Desk, based in the UK.; ; Customers can report faults in a variety of methods, including; ; Phone Call; Email; Web Portal; ; Incident reports are fed back to the customer via Class, Becketts bespoke CRM solution. This provided reports in the following formats; ; Email; Phone call; Web Portal.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Joint Academic Network (JANET)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Teams Enabled SIP trunks, allows for Teams to be used as a full replacement phone system allowing solutions already in use to be further utilised.; Teams enabled SIP Trunks are location agnostic allowing for staff to make and receive calls wherever they are, significantly reducing CO2 emissions by removing journeys that are no longer required. With the flexibility of a hybrid working environment on average 78 kg of Co2 is saved per user per year based on an average commute and working from home for 50% of their working week.; Teams Enabled SIP trunks allows older more energy intensive technology to be turned off and removed. Existing technology is typically being used sparsely but requires the same amount of energy regardless of the amount of traffic it is processing.; Becketts use recycling facilities in the UK to process IT waste efficiently ensuring recycling miles are kept as low as possible. We separate waste and process as much as possible within 100 miles of 80% of the UK population to ensure that as much material be reclaimed and reused without sending goods overseas. This significantly reduces cross contamination which is the most serious issue affecting recycling activity in the UK.

  Covid-19 recovery

  Teams Enabled SIP trunks are location agnostic so that ‘working from home’ can be undertaken without interruption. The single sign-on is easy to implement, highly secure and quick to deploy. The reverse is also true so that users can just as easily return to the office without any technical interruption. The technology is managed entirely remotely which means that in the event of personnel issues, any trained technician can make changes ‘on the fly’ without needing to be present on site. Voice over Teams Enabled SIP trunks are programmable to allow any call to be made or accepted at any place so that in the event of a single site being affected, calls can be rerouted (remotely) to another site without risk to staff. The use of Coupling Teams Enabled SIP trunks with Teams allows an easy reconnection to a Video Call without the user requiring the implementation of a new platform.

  Tackling economic inequality

  Teams Enabled SIP trunks are location agnostic allowing users to make use of the solution wherever they are based. Users in rural areas or where poor transport links are available now have a much wider pool of employment opportunities , no longer held back by the ability to travel to an office every day. This ability to work from anywhere means less requirement to buy expensive office clothing and lower costs for subsistence than in a high-cost city centre.

  Equal opportunity

  Teams Enabled SIP trunks are location agnostic allowing for easy adoption by those with mobility issues who previously were unable to join the employment pool due to challenges using public transport or private taxis. This ability to fully engage in a job without stigma allows a much wider range of access to those who are movement impaired. The ease of use means that a specialisation in IT is not required to setup and run the features, and can be accessed by most users with some basic computer skills.

  Wellbeing

  Teams Enabled SIP Trunks are location Agnostic. This means that users are able to work in a range of locations balancing the benefits of the where they feel comfortable to balance where they feel comfortable. Our analytics options provides feedback on user engagement with the MS Teams Platform so that the HR department can quickly be advised where unexpected use of the Teams Platform is identified. This applies both to too much engagement of teams (i.e. a danger of users burning out and negatively affecting their mental health) or under expected use of the platform where users are failing to complete their work tasks effectively and may need assistance or intervention. In both circumstances the tool allows for effective analysis leading for timely and appropriate measures to be taken.

Pricing

• Price: £13.50 to £18.95 a unit a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Becketts will provide a Trial service for up to 10% of the buyers workforce to a maximum of 20 Trunks, at no cost for 45 days.; Included are all calls to UK landlines and mobiles, set up and provision of new DDI numbers for users.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike.gooch@beckett-tele.com. Tell them what format you need. It will help if you say what assistive technology you use.