Skip to main content

Help us improve the Digital Marketplace - send your feedback

Nortal UK

Managed 24x7 MXDR Security Operations Centre

Nortal's MXDR defends your organisation from cyber threats 24x7x365. Utilising the right combination of Microsoft Sentinel and Elastic SIEM for each customer, SOAR enables ingest efficiency, increased ROI and reduces cost . Detecting, responding, and remediating with high speed, accuracy and transparency, you'll see everything we do to defend you.

Features

  • 24x7x365 monitoring, detection and response to mitigate cyber risk
  • Unique multi SIEM (Microsoft and Elastic) with SOAR solution
  • Coverage of all log sources, clouds, infrastructure, data and endpoints.
  • Dedicated Technical Account Manager as your security expert
  • Full SOAR automation and ITSM integration
  • ROI Reviews of ingest and efficiency
  • Fully integrated and license free EDR solution included.
  • Scheduled and ad-hoc Threat hunting detects incidents without alerts
  • Custom queries, use cases, dashboards, reporting and automation playbooks
  • Threat Modelling to align the service to each customers risks

Benefits

  • Unique cost management between multiple vendors saves you cost
  • Included EDR agent available at no extra cost saves cost
  • Active responses under your governance stop threat actors reducing risk
  • Tailoring service to your cyber risk reduces risk and cost
  • Dedicated TAM works with you to improve your security posture
  • We'll utilise all your existing security investments increasing ROI
  • We'll reduce your compliance effort, delivering custom dashboards/reports
  • Reduced risk as experts respond quickly and accurately to events
  • We actively support the learning and development of your resources
  • No requirement to change your SIEM/tooling for our service

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@nortal.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

1 8 4 6 8 3 6 9 3 6 0 8 2 4 1

Contact

Nortal UK Edward Hunt
Telephone: 0870 314 3368
Email: info@nortal.co.uk

About your service

Service categories

Cloud Support Services

Security Services

  • Security risk management
  • Security incident management

Service scope

Service constraints
No constraints

User support

Email or online ticketing support
Yes
Support response times
Nortal will triage all requests within 30 minutes and respond according to the incident priority.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.2 AA
Web chat accessibility testing
Keyboard shortcuts, captions and transcriptions, screen reader, voice control, magnify screen content, use high contrast colour
Support levels
We only have one level of support 24x7x365 with full technical account management, analysis and engineering. Please refer to our Service Definition, for more details on our service management and commitments.
AI chatbot
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
Yes

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £375.00 £475.00
Associate business architect £585.00 £685.00
Business architect £745.00 £845.00
Lead business architect £850.00 £1,000.00
Data architect
Role level UK Rate Offshore Rate
Data architect £585.00 £585.00
Senior data architect £950.00 £950.00
Chief data architect £1,150.00 £1,150.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £645.00 £745.00
Senior enterprise architect £850.00 £1,150.00
Lead enterprise architect £1,150.00 £1,150.00
Principal enterprise architect £1,325.00 £1,325.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £375.00 £375.00
Network architect £585.00 £585.00
Lead network architect £745.00 £845.00
Security architect
Role level UK Rate Offshore Rate
Security architect £745.00 £745.00
Lead security architect £850.00 £950.00
Principal security architect £1,150.00 £1,325.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £850.00 £1,000.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,325.00 £1,325.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,325.00 £1,325.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £850.00 £850.00
Principal cyber security audit and assurance £950.00 £950.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £585.00 £585.00
Lead cyber security governance and risk manager £850.00 £850.00
Principal cyber security governance and risk manager £950.00 £950.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £375.00 £375.00
Lead cyber security monitoring £745.00 £745.00
Principal cyber security monitoring £950.00 £950.00
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £375.00 £375.00
Lead cyber security incident response £745.00 £745.00
Principal cyber security incident response £950.00 £950.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £375.00 £375.00
Lead cyber security vulnerability management £585.00 £585.00
Principal cyber security vulnerability management £850.00 £850.00
Cyber security digital forensics
Role level UK Rate Offshore Rate
Associate cyber security digital forensics £375.00 £375.00
Lead cyber security digital forensics £585.00 £585.00
Principal cyber security digital forensics £950.00 £950.00
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £375.00 £375.00
Lead cyber security penetration testing £585.00 £585.00
Principal cyber security testing £850.00 £850.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £375.00 £375.00
Lead cyber security secure systems architecture and design £585.00 £585.00
Principal cyber security secure systems architecture and design £850.00 £850.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £375.00 £375.00
Analytics engineer £585.00 £585.00
Senior analytics engineer £745.00 £745.00
Lead analytics engineer £850.00 £850.00
Head of analytics engineering £1,150.00 £1,150.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £375.00 £375.00
Data analyst £585.00 £585.00
Senior data analyst £745.00 £745.00
Principal data analyst £850.00 £850.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £585.00 £585.00
Senior data engineer £745.00 £745.00
Lead data engineer £850.00 £850.00
Head of data engineering £1,150.00 £1,150.00
Data ethicist
Role level UK Rate Offshore Rate
Data ethics lead £745.00 £745.00
Head of data ethics £950.00 £950.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £375.00 £375.00
Lead data governance manager £585.00 £585.00
Head of data governance £1,150.00 £1,150.00
Data scientist
Role level UK Rate Offshore Rate
Trainee data scientist £275.00 £275.00
Associate data scientist £375.00 £375.00
Data scientist £585.00 £585.00
Principal data scientist £745.00 £745.00
Lead data scientist £850.00 £850.00
Head of data science £1,150.00 £1,150.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £745.00 £745.00
Lead machine learning engineer £950.00 £950.00
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £375.00 £375.00
Performance analyst £585.00 £585.00
Senior performance analyst £745.00 £745.00
Lead performance analyst £850.00 £850.00
Head of performance analysis £1,150.00 £1,150.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £375.00 £375.00
Application operations engineer £375.00 £375.00
Senior application operations engineer £585.00 £585.00
Lead application operations engineer £745.00 £745.00
Principal application operations engineer £1,150.00 £1,150.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £375.00 £375.00
Senior business relationship manager £585.00 £585.00
Lead business relationship manager £850.00 £850.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £375.00 £375.00
Change and release analyst £375.00 £375.00
Change and release manager £745.00 £745.00
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £375.00 £375.00
Senior operations analyst £585.00 £585.00
Operational control manager £850.00 £850.00
Head of command and control £950.00 £950.00
End user computing engineer
Role level UK Rate Offshore Rate
Associate end user computing engineer £375.00 £375.00
End user computing engineer £375.00 £375.00
Senior end user computing engineer £585.00 £585.00
Lead end user computing engineer £745.00 £745.00
Principal end user computing engineer £950.00 £950.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £375.00 £375.00
IT service manager £585.00 £585.00
Senior IT service manager £745.00 £745.00
Head of IT service management £950.00 £950.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £745.00 £745.00
Major incident manager £1,325.00 £1,325.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £375.00 £375.00
Infrastructure engineer £375.00 £375.00
Senior infrastructure engineer £585.00 £585.00
Lead infrastructure engineer £850.00 £850.00
Principal infrastructure engineer £950.00 £950.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £375.00 £375.00
Infrastructure operations engineer £375.00 £375.00
Senior infrastructure operations engineer £585.00 £585.00
Lead infrastructure operations engineer £850.00 £850.00
Principal infrastructure operations engineer £1,150.00 £1,150.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £375.00 £375.00
Problem manager £585.00 £585.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £375.00 £375.00
Senior service desk analyst £585.00 £585.00
Service desk manager £745.00 £745.00
Head of service desk £950.00 £950.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £375.00 £375.00
Service readiness analyst £375.00 £375.00
Service transition manager £585.00 £585.00
Lead service transition manager £850.00 £850.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £375.00 £375.00
Junior business analyst £375.00 £375.00
Business analyst £585.00 £585.00
Senior business analyst £745.00 £745.00
Lead business analyst £950.00 £950.00
Head of business analysis £1,150.00 £1,150.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £375.00 £375.00
Delivery manager £585.00 £585.00
Senior delivery manager £745.00 £745.00
Head of (Agile) delivery management £950.00 £950.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £375.00 £375.00
Digital portfolio manager £585.00 £585.00
Senior digital portfolio manager £850.00 £850.00
Head of portfolio £1,150.00 £1,150.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £375.00 £375.00
Product manager £585.00 £585.00
Senior product manager £745.00 £745.00
Lead product manager £850.00 £850.00
Head of product £1,150.00 £1,150.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £950.00 £950.00
Service owner
Role level UK Rate Offshore Rate
Service owner £1,150.00 £1,150.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £375.00 £375.00
Junior DevOps engineer £375.00 £375.00
DevOps engineer £585.00 £585.00
Senior DevOps engineer £745.00 £745.00
Senior DevOps engineer - management £850.00 £850.00
Lead DevOps engineer £950.00 £950.00
Lead DevOps engineer - management £1,150.00 £1,150.00
Principal DevOps engineer £1,325.00 £1,325.00
Principal DevOps engineer - management £1,325.00 £1,325.00
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £375.00 £375.00
Junior frontend developer £375.00 £375.00
Frontend developer £585.00 £585.00
Senior frontend developer £745.00 £745.00
Lead frontend developer £850.00 £850.00
Head of frontend development £1,150.00 £1,150.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £375.00 £375.00
Junior developer £375.00 £375.00
Developer £585.00 £585.00
Senior developer £745.00 £745.00
Senior developer - management £850.00 £850.00
Lead developer £950.00 £950.00
Lead developer - management £1,150.00 £1,150.00
Principal developer £1,325.00 £1,325.00
Principal developer - management £1,325.00 £1,325.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Junior accessibility specialist £375.00 £375.00
Accessibility specialist £585.00 £585.00
Senior accessibility specialist £745.00 £745.00
Head of accessibility £950.00 £950.00
Content designer
Role level UK Rate Offshore Rate
Associate content designer £375.00 £375.00
Junior content designer £375.00 £375.00
Content designer £585.00 £585.00
Senior content designer £745.00 £745.00
Lead content designer £850.00 £850.00
Head of content design £1,150.00 £1,150.00
Content strategist
Role level UK Rate Offshore Rate
Content strategist £1,150.00 £1,150.00
Graphic designer
Role level UK Rate Offshore Rate
Associate graphic designer £375.00 £375.00
Junior graphic designer £585.00 £585.00
Graphic designer £585.00 £585.00
Senior graphic designer £745.00 £745.00
Lead graphic designer £850.00 £850.00
Head of graphic design £1,150.00 £1,150.00
Interaction designer
Role level UK Rate Offshore Rate
Associate interaction designer £375.00 £375.00
Junior interaction designer £585.00 £585.00
Interaction designer £585.00 £585.00
Senior interaction designer £745.00 £745.00
Lead interaction designer £950.00 £950.00
Head of interaction design £1,150.00 £1,150.00
Service designer
Role level UK Rate Offshore Rate
Associate service designer £375.00 £375.00
Junior service designer £375.00 £375.00
Service designer £585.00 £585.00
Senior service designer £745.00 £745.00
Lead service designer £850.00 £850.00
Head of service design £1,150.00 £1,150.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £375.00 £375.00
Lead technical writer £585.00 £585.00
User researcher
Role level UK Rate Offshore Rate
Associate user researcher £375.00 £375.00
Junior user researcher £375.00 £375.00
User researcher £585.00 £585.00
Senior user researcher £745.00 £745.00
Lead user researcher £850.00 £850.00
Head of user research £1,150.00 £1,150.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Intertek
ISO/IEC 27001 accreditation date
Friday 3 January 2025
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber Essentials Alternative
None of the criteria
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
6144e020-92f4-4a45-a206-9d7025199785
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@nortal.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.