SAS SOFTWARE LIMITED

SAS® Customer Intelligence for Healthcare

SAS® CI360 for Healthcare is a cloud‑based customer data platform enabling AI-driven real‑time analytics, segmentation, journey orchestration, personalisation, marketing automation, data collection, and omnichannel engagement in batch and real-time. Secure and scalable, it supports heathcare digital services with advanced insights, decisioning, integrations, reporting and end‑to‑end patient experience optimisation.

Features

• Comprehensive patient communication platform with multi-channel support
• Composable CDP with integrated insights and no data charges
• Embedded analytics with SAS, Python, R support providing advanced insights
• Supports major cloud database providers (Snowflake, Google, Redshift, Azure)
• Full communication orchestration tool with easy drag-and-drop features
• Supports native and connected channels with user-friendly interface
• Includes Agentic AI to support users with daily tasks
• Built-in advanced reporting with customizable departmental KPIs
• Advanced Decisioning for automating complex processes
• Comprehensive planning and workflow management for communication programs

Benefits

• Supports ‘Living Well for Longer’ through personalized content
• Automates repetitive tasks, freeing resources for complex tasks
• Advanced modelling capabilities for fast, effective patient care
• Hybrid data model and CDP minimizes data movement reducing errors
• Captures and interprets real-time data for dynamic communication
• Allows defining unique goals for clearer insights
• Always-on SaaS solution with regular updates
• Reduce time taken to build and deploy campaigns with AI
• Selects audience from multiple data sources without data movement
• Comprehensive API framework for easy integration with other tools

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukframeworks@sas.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

184871596080420

Contact

Neil Cruden
01628 486933
ukframeworks@sas.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: For system maintenance SAS carries out third weekend maintenance. SAS will initiate this process and provide customers with advance notice of any planned maintenance.
• System requirements:
  • Client computers that run SAS interfaces require modern operating systems
  • SAS recommends 64-bit web browsers run on 64-bit operating systems
  • SAS supports 32-bit web browsers run on 32-bit operating systems
  • SAS requires Google Chrome 61.0 and later
  • SAS requires Mozilla Firefox 52.0 and later
  • SAS requires Microsoft Edge 40.1 and later
  • SAS requires Apple Safari 10.0 and later

User support

• Email or online ticketing support: Yes
• Support response times: Level 1 (Blocker). A critical SAS production system is down or does not function at all, Level 2 (Critical). The issue relates to a loss of data, the inability of an individual User to access the System, or potential impact to a key deliverable or deadline. Level 3 (Major). The incident is impacting a User's ability to perform a task without a critical deadline. Level 4 (Minor). Usage questions; clarification of documentation. Level 5 (Trivial) . Cosmetic problems in a document or interface.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: SAS is committed to providing accessible software, documentation, training and support materials through the ongoing evolution of our products and internal processes. Our goal is to enable users of all abilities to access the power of analytics. SAS strives to be the vendor of choice for organisations that need to deploy analytics in an inclusive manner. SAS has adopted WCAG 2.0 AA as our internal accessibility standard for all software, documentation, training and support materials. SAS has appointed a Director of Accessibility and established a centralised Accessibility Team that is charged with implementing the internal accessibility standard. Several members of the team have disabilities. The Accessibility Team: - is familiar with the WCAG 2.0 principles, guidelines, success criteria and common failures. - are resident experts on assistive technologies that are used by people with disabilities. - provide 3rd level customer support for SAS users with disabilities and recruit those users for usability tests in the SAS Usability Lab. - delivers accessibility training for R&D staff. To date, training classes have been created for WCAG 2.0, the Accessible Rich Internet Application (ARIA) specification, the JAWS screen reader for Microsoft Windows, and the VoiceOver screen reader for Apple iOS. Further information: www.sas.com/accessibility.
• Onsite support: Yes, at extra cost
• Support levels: All CI customers are assigned with a Customer Success Manager who will be supporting the account as needed.; More information can be found here: https://support.sas.com/en/technical-support.html
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Customer Intelligence Documentation is of public access. Additionally on extra cost there is online training available and on demand onsite training.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: The users have total access to download all their data up to 30 days after the contract ends.; Instructions for data download can be found at the public documentation - https://documentation.sas.com/doc/en/cintcdc/production.a/cintwlcm/home.htm
• End-of-contract process: When your CI360 contract ends, the tenant is suspended the next day with data collection halted and only data‑download access available; you then have 30 days to retrieve your data before the tenant and all data are permanently deleted, with no additional costs beyond any existing overages.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: SAS Customer Intelligence 360 exposes a secure, cloud‑based service interface that uses REST APIs and WebSocket streaming via the CI360 API Gateway to exchange events, data, and orchestration instructions in real time. Customers authenticate via Access Point credentials and JWT tokens, enabling them to inject single or bulk events, consume streamed events through agents or custom applications, and integrate CI360 with on‑premises or cloud systems across all channels.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: SAS products include accessibility features that are designed specifically for people with disabilities. Each product’s documentation includes an Accessibility Features section that details how different user groups, such as people with visual or mobility impairments, can use the product.; ; The SAS accessibility YouTube playlist includes the following short demonstrations of the accessibility features in our products:; ; - started with SAS Graphics Accelerator; - Using the High Contrast report theme in SAS Visual Analytics; - Non-visual and voice control access to network diagrams in SAS Visual Investigator; - Accessibility features of SAS Visual Analytics application for iOS.; ; Create Accessible Reports; SAS provides documentation for how to create accessible reports using SAS® Visual Analytics and the Output Delivery System (ODS).
• API: Yes
• What users can and can't do using the API: The CI360 API enables secure, token‑authenticated access for sending and receiving events, managing audience definitions, retrieving DataHub metadata, and integrating with external systems via REST and WebSocket interfaces. Users can stream events, inject single or bulk events, manage users/groups through SCIM, and proxy requests to CI360 microservices. However, complex object promotion (e.g., full journeys), re‑injecting historical data, exceeding API rate limits, or modifying system retention policies is not supported.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: CI360 is customizable through connectors, agents, tagging, segmentation nodes, and demo/content logic, but the core cloud platform itself is not directly customizable.

Scaling

• Independence of resources: SAS does not offer a multi-tenanted environment. The environment is sized appropriately for the user numbers that will be accessing the system.

Analytics

• Service usage metrics: Yes
• Metrics types: SAS Customer Intelligence 360 provides clear and auditable service‑usage metrics across all platform, including visitor profile usage for web and mobile interactions, email attempts and previews for message delivery, and platform‑wide measures such as data storage consumption and data profiles processed. These metrics are available through standardised Usage Reports within the CI360 interface, ensuring users have transparent visibility of how the service is being used and enabling effective cost control and governance.
• Reporting types: Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data from SAS Customer Intelligence 360 in several practical formats such as text, CSV, XML, SAS datasets, or database tables as well as JSON‑based API payloads. Most reports and interaction data can be downloaded as CSV files or accessed through APIs in a structured, machine‑readable format. Some areas of the platform also allow exporting information into Excel (XLSX). For more advanced use cases, data can be streamed or sent to external systems in real time.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • .json
  • .parquet
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: As part of the service SAS offers a 99.5% up-time warranty . SAS offers service credits if you are affected by any outage.
• Approach to resilience: SAS Customer Intelligence 360 software follows a practice of Design for Resiliency and where possible, services and data stores are designed and hosted in HA configurations to provide redundancy and resiliency. Most CI360 services in AWS are hosted on multiple nodes behind Load Balancers or in containers to automatically distribute application traffic across multiple Availability Zones.
• Outage reporting: • Customer accessible dashboard • API • Email alerts • Integration is also available with customer service management tooling.; Customers can also subscribe to notifications from https://status.360.sas.com/

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: SAS restricts access in management interfaces via the use of privileged accounts. All privileged access requests for users in roles required to support all project must be tracked and include review and approval by requester’s manager, SAS IT Hosting Services, and SAS Global Information Security (GIS) management based on the role the employee is requesting. Employees are prompted with rules for being granted privileged access to acknowledge their acceptance thereof. Privileged access requests for project resources for privileged access to customer-specific hosting environments must also be requested and approved by the project owner or the SAS resource’s manager.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: It is SAS policy to maintain an information security program that is led by SAS’ Chief Information Security Officer (CISO) and involves a Quality Management System / Information Security Management System (QMS/ISMS) Board that includes security contacts, representing each major organizational area or business unit within the managed and hosted customer environments. SAS follows (NIST: SP 800-53 Moderate Rev. 4 and ; Rev. 5; NIST SP 800-171); • International Organization for Standardization (ISO: 9001, 14001, 27001, 27002, 27017, 27018, and 22301); • Digital Operational Resilience Act (DORA); • European Banking Authority (EBA) Guidelines (as applicable) ; • European Union Network and Information Security (NIS) Directive ; • Australian Prudential Regulation Authority (APRA) CPS 234 (InfoSec); • Minimum Acceptable Risk Standards for Exchanges (MARS-E); • Federal, state, and international security and privacy laws, including the General Data Protection ; Regulation (GDPR) and relevant certification standards, as applicable; • Internal Revenue Code (6103(p) (4) (A) and associated Internal Revenue Services (IRS) Publication 1075); • Health Insurance Portability and Accountability Act (HIPAA) and Health Information Technology for ; Economic and Clinical Health (HITECH) Act; • Cyber Essentials Plus – United Kingdom and Ireland (UKI) & NCSC Guidelines as required by contract
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: SAS' policy is to utilise standardised, effective methods and processes for requesting, implementing and communicating change practices. Respective owning departments manage change management and maintenance of systems. SAS adheres to defined change management processes and procedures based on hosting customer requirements. Customers or SAS can request changes based on required functionality or maintenance of the hosted environment, a Change Advisory Board (CAB) manages changes to the SAS environment. Changes are tracked using ticketing systems. After a change is completed, the security function of the solution is checked to verify that the functions are implemented correctly and operating as intended.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: SAS maintains subscriptions to vulnerability alerting services and monitors these lists for new vulnerabilities affecting SAS. An assessment of impact is performed for vulnerabilities with a criticality of Critical or higher. SAS Global Information Security reviews these vulnerabilities with appropriate, responsible parties focusing on risk, impact, and remediation, if applicable.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: It is SAS policy to monitor the availability and performance of each component within a hosted instance using enterprise monitoring applications. These applications provide for operational status and availability of applicable SAS solutions, database instances, networking, and infrastructure, including leveraged services. A comprehensive description of SAS Cloud processes can be provided with a signed NDA.
• Incident management type: Supplier-defined controls
• Incident management approach: It is SAS policy to follow incident management best practices to ensure the rapid detection and restoration of services that can occur as a result of unplanned events that effect, or have the potential to effect, the hosting environment, third party data-centres, or both.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: CI360 trial-licence provides time‑limited access to a dedicated CI360 tenant so organisations can evaluate the platform’s capabilities before committing to a full subscription. During the trial, customers deploy tags, collect real behavioural data, configure events, build segments/journeys, and review standard Insights reports. Collected data can also be downloaded for evaluation.
• Link to free trial: https://www.sas.com/sas/offers/25/request-ci360-demo.html

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: A-Lign Compliance and Security Inc.
• ISO/IEC 27001 accreditation date: Monday 1 December 2025
• What the ISO/IEC 27001 doesn’t cover: Registered Activity included in ISO27001:2022 certification:; ; ISMS Management, Human Resources, Cloud and Information Services, Corporate Services (Facilities) and Legal.; ; Provisioning of SAS services, including consulting services, technical support, and education for customers, as well as operational support for internal business processes.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Approachable Certification
• ISO 9001 accreditation date: Sunday 24 November 2024
• What the ISO 9001 doesn’t cover: Scope of Activity included:; ; The provision of SAS software and associated services.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 2552eb46-e6e8-4863-8270-01b6c448817e
• Other security certifications: Yes
• Any other security certifications:
  • NCSC - 14 principles for cloud computing compliant
  • Compliant with MS Azure UK Official & NHS blueprint
  • Third-party CSP certifications covering hosted services

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukframeworks@sas.com. Tell them what format you need. It will help if you say what assistive technology you use.