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Creatively Digital

User Testing with hard-to-reach user groups

User testing with hard-to-reach user groups is very important to ensure you meet everyone’s needs and you are not disenfranchising a particular group.

We have extensive experience doing user research and testing with all user groups, including, traveling/ Roma and BAME community, age group 70+, low digital skills and accessibility.

Features

  • Ethnography research
  • Desk research
  • 1-2-1 interviews
  • Remote interviews
  • Focus groups
  • Co-creation workshops
  • Stakeholder interviews
  • Journey mapping workshops
  • User testing
  • User persona building

Benefits

  • Deliver projects with experienced researchers with GDS assessments experience
  • Deliver projects requiring up to SC Clearance
  • Identifies who your users are and their needs
  • Identify the “as is” and “to be” journey
  • Identify the pain points of your users are experiencing
  • Analyse the channels your users prefer to use and why
  • Validates assumptions
  • Operating across government departments, engaging in cross-departmental research
  • Align business capabilities and organisational structure with user needs
  • Ability to quickly ramp/scale teams to meet requirements

Pricing

£400 to £2,000 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Info@creativelydigital.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

1 8 4 8 7 6 3 7 9 2 1 5 8 3 9

Contact

Creatively Digital Abul Kibria
Telephone: 07595223118
Email: Info@creativelydigital.co.uk

Planning

Planning service
Yes
How the planning service works
We work closely with our clients to conduct an in-depth analysis of project and discover the problem statements and the project need. This enables us to develop a comprehensive understanding of requirements which enables us to plan the delivery of the optimum solution.

With extensive expertise in a wide range of research methodologies, we approach planning using industry standard and combined with real world expertise and insight. This enables us to produce a bespoke plan that is aligned to requirements that will ensure that delivery is achieved within the correct timescales.

We collaborate with the client and the delivery teams by creating a roadmap for the successful and timely delivery of projects.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We provide high quality service for research and usability testing

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
None

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Phone support provided

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

We encourage our organisation and associates to tackle climate change across three dimensions: 1. Conservation, 2. Restoration and 3. Improvement - We cut back on travel (flights, road trips) aligned to conservation - We plant and maintain one tree a year aligned to restoration - We plan and combine trips, recycle more aligned to Improvements

Covid-19 recovery

COVID-19 has impacted our lives, and our working ways will change our behaviour long after the pandemic subsides. To ensure the work-life balance is maintained, we advise our employees and associates to: 1. Encourage and take breaks every 90 minutes 2. Actively monitor and recommend avoiding extending working hours 3. Provide Cyber Support to SME Businesses at Reduced Prices

Tackling economic inequality

Social purpose is woven into Creatively Digital’s fabric. From creating new businesses and new employment opportunities, to improving education and training, Creatively Digital’s is committed to tackling economic inequality at root. Our overriding vision is to help lower the unequal distribution of income and opportunity between different groups in society. We aim to do that by operating a fair and transparent employment, supplier engagement and prompt payment system.

Equal opportunity

Creatively Digital aims to be an equal opportunities employer and supplier and we are determined to ensure that no applicant, employee or customer receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Wellbeing

We as an organisation are acquainted with the effects and symptoms of poor mental health and we have processes in place to identify staff in need of extra support. Through user research (where relevant to contract) we ensure that users and communities are heavily involved in the design of services and work to ensure strong community integration as we deliver those services.

Pricing

Price
£400 to £2,000 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Info@creativelydigital.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.