RPA HEALTH LTD

RPA Health, Ltd. -- RPA Software and Services

RPA Health offers robotic process automation software as well as the design, development test and implementation of automation solutions which are offered on either a turnkey basis or a Managed Service basis.

RPA Health also offers RPA training, a rich customer support environment and a vibrant user community.

Features

• Workflow process automation & task automation from simple to complex
• "Last mile Connectivity" to systems impervious to APIs;HL7;FHIR

Benefits

• Reduce administrative labour costs
• Reduce human error in the processing and handling of information
• Digitally process unstructured information (PDFs; email; etc.)
• Automate scheduling/rescheduling
• Moving data: rapidly process data migration routimes
• Reducing referral processing
• Filling in forms
• Opening email and attachments
• Connecting to APIs
• Reading and writing to and from legacy applications

£5,000.00 to £40,000.00 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jwm@rpahealth.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

185858281350257

Contact

John Moriarty
020 4538 8406
jwm@rpahealth.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Interoperability platforms (integration engines) use message-based protocols (HL7; FHIR; APIs) to connect to most software applications. However, some applications are impervious to messaged-based connectivity. RPA products like SST can provide "last mile connectivity" to these legacy or non-conforming applications.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: No.
• System requirements: Certain anti-virus requirements and exclusions are required

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Remote support is provided during business days between 9:00 am – 5:30 pm GMT. After hours on-call support will be provided with 2-hour call back for Level I critical issues. Level I is defined as issues that render a system inoperable and significantly affecting workflow in critical areas. All other issues will be addressed by the next business day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: RPA Health provides first line support for the Developer Licence, Run/Time Licences, and all RPA health-developed automation routines with UK-based and US-based technicians. ; ; Remote support is provided during business days between 9:00 am – 5:30 pm GMT. After hours on-call support will be provided with 2-hour call back for Level I critical issues. Level I is defined as issues that render a system inoperable and significantly affecting workflow in critical areas. All other issues will be addressed by the next business day. ; ; Web-Based Help Desk – The web-based Help Desk will automatically assign a ticket number that can be reviewed on-line to mark progress on problem resolution. In addition, users may communicate directly to one of our support engineers.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: RPA Health provides an eight hour training programme (4 two hour sessions), extensive user documentation, online user support availability and a vibrant user community with brush-up courses, template sharing, etc at no additional cost.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: SST does not retain data.
• End-of-contract process: The contract typically is for a three year period and includes product updates, upgrades and support. The Buyer may extend the contract typically at lower annual cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Dashboard Management and Orchestration features of SST are managed from both desktop and mobile. RPA development is done on a desktop.
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: There are a variety of available APIs used for connectivity to certain applications, interoperability platforms, etc.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: A Buyer may licence the Development environment and training for our RPA product SST and develop and modify their own RPA automation routines.

Scaling

• Independence of resources: Each automation process operates independently and/or can be scheduled.

Analytics

• Service usage metrics: Yes
• Metrics types: The product generates an audit trail on all procedures it automates.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Consensus Cloud Solutions, Inc.

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: NA
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Third party Cloud services are required. However, we offer 99.9% up time on RPA automation routines in most instances. Refunds for failure to meet guarantees are negotiated.
• Approach to resilience: Available on request.
• Outage reporting: Email or message alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Dedicated link (for example VPN)
• Access restrictions in management interfaces and support channels: A
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Undergoing ISO/IEC 27001
  • Undergoing Cyber Essentials

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: RPA Health is in the process of achieving ISO/IEC 27001 certification. RPA Health and Consensus Cloud Solutions, Inc, the developer of our RPA product, SST collaborate regularly to ensure all security procedures and protocols are maintained.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: SST undergoes a review and security audit every 6 months and a full update every 12 months. All changes, updates and upgrades are assessed for potential security impact.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: The enabling RPA product, RPA is regularly updated and tested by the developer (Consensus Cloud Solutions) and the more than 250 users who rely on SST daily for uninterrupted or compromised performance.; ; Patches, if and when necessary can be immediately addressed.; ; Threats can come from any source, but the user base with whom we are in frequent contact (particularly with regard to our Managed Service) are likely to identify problems early on.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: The deployment of automation routines (bots) built with our RPA development product SST are rules-based routines that "follow regulatory compliance rules to a tee and provide an audit trail history" (NHSX).; ; Alerts, error traps and other procedures can provide immediate notification of any unusual incident and automatically generated audit trail provides a rich history.
• Incident management type: Undisclosed
• Incident management approach: Under our Managed Service offering, incidents of any kind triggers and alert to the RPA Health solution manager. Incident reports are issues and addresses at time of incident.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  RPA Health, Ltd is committed to fighting climate change and promoting sustainability in all its practices including transportation. We strive to achieve the ISO 14001:2015 standard in our environmental management systems. We seek constant enhancement of our environmental performance and strive for fulfillment of our environmental compliance obligations.
• Tackling economic inequality:

  Tackling economic inequality

  RPA Health is dedicated to combating economic inequality. Our hiring practices as well the educative opportunities we provide are all designed to address economic inequality wherever and whenever encountered.
• Equal opportunity:

  Equal opportunity

  RPA Health, Ltd. strongly believes in equal opportunity and is deeply committed to providing every economic opportunity to all applicants for positions at RPA Health.
• Wellbeing:

  Wellbeing

  RPA Health believes in a strong work - life balance and encourages all employees to engage in practices that provide and maintain a healthy physical and mental wellbeing.

Pricing

• Price: £5,000.00 to £40,000.00 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jwm@rpahealth.uk. Tell them what format you need. It will help if you say what assistive technology you use.