RPA HEALTH LTD

RPA Health, Ltd. -- RPA Software and Services

RPA Health offers robotic process automation software as well as the design, development test and implementation of automation solutions which are offered on either a turnkey basis or a Managed Service basis.

RPA Health also offers RPA training, a rich customer support environment and a vibrant user community.

Features

  • Workflow process automation & task automation from simple to complex
  • "Last mile Connectivity" to systems impervious to APIs;HL7;FHIR

Benefits

  • Reduce administrative labour costs
  • Reduce human error in the processing and handling of information
  • Digitally process unstructured information (PDFs; email; etc.)
  • Automate scheduling/rescheduling
  • Moving data: rapidly process data migration routimes
  • Reducing referral processing
  • Filling in forms
  • Opening email and attachments
  • Connecting to APIs
  • Reading and writing to and from legacy applications

Pricing

£5,000.00 to £40,000.00 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jwm@rpahealth.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

1 8 5 8 5 8 2 8 1 3 5 0 2 5 7

Contact

RPA HEALTH LTD John Moriarty
Telephone: 020 4538 8406
Email: jwm@rpahealth.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Interoperability platforms (integration engines) use message-based protocols (HL7; FHIR; APIs) to connect to most software applications. However, some applications are impervious to messaged-based connectivity. RPA products like SST can provide "last mile connectivity" to these legacy or non-conforming applications.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
No.
System requirements
Certain anti-virus requirements and exclusions are required

User support

Email or online ticketing support
Email or online ticketing
Support response times
Remote support is provided during business days between 9:00 am – 5:30 pm GMT. After hours on-call support will be provided with 2-hour call back for Level I critical issues. Level I is defined as issues that render a system inoperable and significantly affecting workflow in critical areas. All other issues will be addressed by the next business day.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
RPA Health provides first line support for the Developer Licence, Run/Time Licences, and all RPA health-developed automation routines with UK-based and US-based technicians.

Remote support is provided during business days between 9:00 am – 5:30 pm GMT. After hours on-call support will be provided with 2-hour call back for Level I critical issues. Level I is defined as issues that render a system inoperable and significantly affecting workflow in critical areas. All other issues will be addressed by the next business day.

Web-Based Help Desk – The web-based Help Desk will automatically assign a ticket number that can be reviewed on-line to mark progress on problem resolution. In addition, users may communicate directly to one of our support engineers.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
RPA Health provides an eight hour training programme (4 two hour sessions), extensive user documentation, online user support availability and a vibrant user community with brush-up courses, template sharing, etc at no additional cost.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
SST does not retain data.
End-of-contract process
The contract typically is for a three year period and includes product updates, upgrades and support. The Buyer may extend the contract typically at lower annual cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The Dashboard Management and Orchestration features of SST are managed from both desktop and mobile. RPA development is done on a desktop.
Service interface
No
User support accessibility
WCAG 2.1 AAA
API
Yes
What users can and can't do using the API
There are a variety of available APIs used for connectivity to certain applications, interoperability platforms, etc.
API documentation
No
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
A Buyer may licence the Development environment and training for our RPA product SST and develop and modify their own RPA automation routines.

Scaling

Independence of resources
Each automation process operates independently and/or can be scheduled.

Analytics

Service usage metrics
Yes
Metrics types
The product generates an audit trail on all procedures it automates.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Consensus Cloud Solutions, Inc.

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
NA
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Third party Cloud services are required. However, we offer 99.9% up time on RPA automation routines in most instances. Refunds for failure to meet guarantees are negotiated.
Approach to resilience
Available on request.
Outage reporting
Email or message alerts.

Identity and authentication

User authentication needed
Yes
User authentication
Dedicated link (for example VPN)
Access restrictions in management interfaces and support channels
A
Access restriction testing frequency
At least every 6 months
Management access authentication
Dedicated link (for example VPN)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • Undergoing ISO/IEC 27001
  • Undergoing Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
RPA Health is in the process of achieving ISO/IEC 27001 certification. RPA Health and Consensus Cloud Solutions, Inc, the developer of our RPA product, SST collaborate regularly to ensure all security procedures and protocols are maintained.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
SST undergoes a review and security audit every 6 months and a full update every 12 months. All changes, updates and upgrades are assessed for potential security impact.
Vulnerability management type
Undisclosed
Vulnerability management approach
The enabling RPA product, RPA is regularly updated and tested by the developer (Consensus Cloud Solutions) and the more than 250 users who rely on SST daily for uninterrupted or compromised performance.

Patches, if and when necessary can be immediately addressed.

Threats can come from any source, but the user base with whom we are in frequent contact (particularly with regard to our Managed Service) are likely to identify problems early on.
Protective monitoring type
Undisclosed
Protective monitoring approach
The deployment of automation routines (bots) built with our RPA development product SST are rules-based routines that "follow regulatory compliance rules to a tee and provide an audit trail history" (NHSX).

Alerts, error traps and other procedures can provide immediate notification of any unusual incident and automatically generated audit trail provides a rich history.
Incident management type
Undisclosed
Incident management approach
Under our Managed Service offering, incidents of any kind triggers and alert to the RPA Health solution manager. Incident reports are issues and addresses at time of incident.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

RPA Health, Ltd is committed to fighting climate change and promoting sustainability in all its practices including transportation. We strive to achieve the ISO 14001:2015 standard in our environmental management systems. We seek constant enhancement of our environmental performance and strive for fulfillment of our environmental compliance obligations.
Tackling economic inequality

Tackling economic inequality

RPA Health is dedicated to combating economic inequality. Our hiring practices as well the educative opportunities we provide are all designed to address economic inequality wherever and whenever encountered.
Equal opportunity

Equal opportunity

RPA Health, Ltd. strongly believes in equal opportunity and is deeply committed to providing every economic opportunity to all applicants for positions at RPA Health.
Wellbeing

Wellbeing

RPA Health believes in a strong work - life balance and encourages all employees to engage in practices that provide and maintain a healthy physical and mental wellbeing.

Pricing

Price
£5,000.00 to £40,000.00 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jwm@rpahealth.uk. Tell them what format you need. It will help if you say what assistive technology you use.