Skip to main content
Digital Marketplace

Beta Help us improve the Digital Marketplace - send your feedback

NORTH PB LIMITED

IoT Service

The IoT Service provides the design, operation and ongoing management of a site-wide IoT network for the intended use of connecting sensors (devices), securely transporting data and delivering this to an application or database for analysis

Features

  • Design of IoT network
  • IoT network installation
  • Deployment of centralised, secure network server and management platform
  • Device authentication and onboarding
  • Data routing and delivery to application platforms
  • Supply of approved and tested sensors
  • Operational support and service desk
  • Enhanced Connectivity Services
  • Bespoke integration services

Benefits

  • Deployment blueprints reduce implementation timescales
  • Multiple organisations can share the IoT network
  • Data can captured once and used multiple times
  • Secure-by-Design reduces risk of cyber-attack
  • Investment costs spread over multiple use-cases to improve ROI
  • Simplified adoption of new use-cases
  • Rapid onboarding of new sensors and IoT devices

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders-pb@north.tech. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

1 8 5 9 9 4 7 4 1 8 7 4 4 7 3

Contact

NORTH PB LIMITED Paul Cairney
Telephone: 03338001111
Email: tenders-pb@north.tech

About your service

Service categories

Cloud Support Services

Set Up and Migration

  • Data/information structure design
  • Mobilisation coordination
  • Other

Service scope

Service constraints
The IoT network requires connectivity to the site’s secure IP network where the sensor data will be securely tunnelled across the network to the Data Management Platform. On MOD sites this is typically provided by the BT operated Defence Business Internet service (DBI). For non-MoD sites, an equivalent service will be required.

The services can be provided throughout the UK during normal business days and working hours. Travel and subsistence may be payable outside of the normal daily rate. More information is available upon request.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Target resolutions
P1 - 4 hours
P2 - 8 hours
P3 - 2 business days

Service hours: Monday to Friday, 08.30 to 17.30pm, excluding public holidays.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
For Major Incidents or Incidents:

1. 1st line triage and, where appropriate, fix by first-line engineer
2. Ownership from receipt of the end user’s first call through to resolution and sign-off
3. Management in accordance with the Event Priority level
4. Pro-active updates on progress at a frequency commensurate with the Event Priority level
5. Co-ordinate root-cause analysis with the appropriate work area or vendor resolver group

For Problems, Alerts or Faults:

1. Receipt and acknowledgement
2. Fix by 1st line engineer where possible
3. Co-ordination with the appropriate Resolver Group
4. Ownership from receipt of the end user’s first call through to resolution and sign-off
5. Management in accordance with the Event Priority level

For Change Requests (IMACs):

1. Receipt and acknowledgement
2. Submission to the Change Approval Board (CAB)
3. Change Control Note (CCN) issued
4. Keeping the requester informed of progress with their request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Business architect £800.00
Data architect
Role level UK Rate Offshore Rate
Senior data architect £800.00
Network architect
Role level UK Rate Offshore Rate
Network architect £800.00
Security architect
Role level UK Rate Offshore Rate
Security architect £800.00
Solution architect
Role level UK Rate Offshore Rate
Solution architect £800.00
Technical architect
Role level UK Rate Offshore Rate
Technical architect £800.00

Cyber security roles

Cyber security governance and risk management
Role level UK Rate Offshore Rate
Lead cyber security governance and risk manager £725.00
Cyber security secure design
Role level UK Rate Offshore Rate
Lead cyber security secure systems architecture and design £725.00

IT operations roles

Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £386.00
Infrastructure engineer £407.00
Senior infrastructure engineer £421.00
Lead infrastructure engineer £479.00
Principal infrastructure engineer £550.00

Product and delivery roles

Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £600.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
UKAS
ISO/IEC 27001 accreditation date
Friday 29 August 2025
What the ISO/IEC 27001 doesn’t cover
A8.4 - Access to source code - Out of scope - Internal IT only

A8.25 Secure development life cycle - Not in scope of ISMS, no software and system development

A8.27 Secure system architecture and engineering principles - Not in scope of ISMS - no software and system development.

A8.28 Secure coding - Not in scope of ISMS - no software development.

A8.29 Security testing in development and acceptance - Not in scope of ISMS - no outsourced system development.

A8.30 Outsourced development - Not in scope of ISMS - no outsourced system development.

A8.31 Separation of development, test and production environments - Not in scope of ISMS - no software development.

A8.33 Test information - Not in Scope
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
UKAS
ISO 9001 accreditation date
Tuesday 7 March 2023
What the ISO 9001 doesn’t cover
ISO9001 covers the full scope, there is no limitations
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
E266a9a4-f54d-4017-8caa-ca75b08ac96f
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
45ca591b-9342-4248-a3d6-bf07fc8f48af
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders-pb@north.tech. Tell them what format you need. It will help if you say what assistive technology you use.