QNETIX LTD
Patch Management (As-A-Service)
The Qnetix’s Patch Management Service removes the administrative overhead on IT Operations staff to ensure IT systems remain compliant and secure. Leveraging industry-leading patch management tools to take complete ownership and manage delivery to servers (both in public/private cloud environments) and endpoints.
Features
- Continuous monitoring of patch sources and real-time notification from ISVs
- Analysis and tailored business aligned recommendations for monthly patch cycle
- Testing and deployment of recommended Windows and Linux OS patches
- Agreed release schedule to production servers ideally with test phase
- Reporting at the end of each patching cycle
- Patch management applied to your organisation’s on-premises environment
- Public cloud patching for instances on all major providers
- Real-time notification from ISVs
Benefits
- Allows staff to focus on higher value tasks
- Ensures security through automated patching
- Reduce security management costs
- Improve security posture
- Enterprise patch management tools that manage delivery to your endpoints
- Customised release schedule that meets your organisation’s requirements.
- Removes the burden of onerous and resource intensive activities
- A secure, scalable patching service that customers can rely on
- Leverages established architectural capabilities with robust processes
- Accredited platform that assures security and compliance at all times
Pricing
£25 to £125 an instance a month
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at gcloud@Qnetix.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
1 8 6 0 7 5 1 9 2 9 2 7 8 9 5
Contact
QNETIX LTD
Qnetix - Your Trusted Technology Solutions Partner
Telephone: +443333355673
Email: gcloud@Qnetix.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- We conduct an upfront planning exercise to define objectives, milestones, and resource needs. This allows us and the client to develop well-defined, fixed budget that meet budget and business requirements. For more comprehensive projects, we take an iterative, outcome-based, agile approach, collaborating with client teams to work towards common goals.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Whilst we are not a training provider, Qnetix are able to undertake bespoke 1x1 knowledge transfer and shadowing sessions and provide vendor accredited training recommendations.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Our services are well-suited to different scenarios. At a minimum, our approach includes : /1/ Assess: Understanding the AS-IS situation or environment. /2/ Align: Confirm the vision, scope, goals, key stakeholders and requirements. /3/ Analyse: Identify the service plan, quality controls, security requirements, and required mitigation plans to manage risk and meet goals. /4/ Implement: Execute the delivery of the service or project, providing ongoing audits, testing, and quality assurance to ensure compliance, risk management and stakeholder confidence. /5/ Review: Analyse results, get feedback, and refine the execute at each stage.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Our Quality Assurance approach is implemented throughout the delivery lifecycle: /1/ Onboarding & Inception: At the start of any project, we identify key quality controls, metrics, and quality owners. We also agree on regular quality checkpoints. /2/ Delivery: During delivery, service quality is managed through: a) A KPI Scorecard providing regular performance and KPI tracking. b) Weekly reporting on progress against targets, milestones, and resources, including risks and escalations. c) Agreement and demonstration of deliverables against Service targets and SLAs. /3/ Closedown: At conclusion, the Engagement Lead and Service Owner review delivery against standards/SLAs and collect feedback and where needed agreed any additional work that needs completing prior to closedown of the engagement or service.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security incident management
- Security audit services
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Qnetix can leverage our existing knowledge and experience of supporting cloud solutions and will define the optimal service support model. Our delivery model allow Qnentix to provide the right blend of onshore, nearshore and offshore resources to work with you as a unified team and meet your needs.
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Qnetix provides full support services as standard through the Qnetix Service Desk. We operate 24/7 for P1 and P2 incidents. P3 issues are handled during business hours.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
While Qnetix is not a manufacturer of hardware or software, we are committed to minimizing any activities that could harm the environment. To achieve this goal, we will: /1/ Assess and seek to reduce the environmental impact of our current and future operations. /2/ Continuously improve our environmental performance and reduce waste by promoting recycling and reuse. /3 / Purchase environmentally responsible goods and services whenever possible. /4/ Train employees on environmental matters and make information available as needed. /5/ Expect similar environmental standards from our suppliers and contractors. /6 / Assist customers in using our products and services in environmentally sensitive ways. /7/ Participate in discussions about environmental issues as necessary. /8/ Comply with all legal and regulatory environmental requirements. /9/ Review this policy annually and update as needed. We share the industry's concern about the environmental impact of obsolete IT equipment that is not recycled. We believe no computer should go to waste. We work with suppliers to enable materials to be reused or recycled, helping conserve natural resources. We have a strong commitment to keeping environmentally sensitive IT materials out of landfills.Covid-19 recovery
Qnetix remain committed to supporting our teams and community in the recovery of the affects of Covid 19. To achieve this goal, we will: /1/ Continue to offer training and education support for those left unemployed by COVID-19. /2 / Support people and communities to manage and recover from the impacts of COVID-19. /3/ Support organisations and businesses to manage and recover from the impacts of COVID-19. /4/ Support the physical and mental health of people affected by COVID-19. /5/ Improve workplace conditions that support the COVID-19 recovery effort including effective social distancing, remote working, and sustainable travel solutions.Tackling economic inequality
Qnetix is committed to addressing economic inequality at its core by creating new businesses and employment opportunities, as well as improving education and training. Our overriding vision is to help reduce the unequal distribution of income and opportunity between different groups in society.Equal opportunity
Qnetix aims to promote equal opportunities and fair management practices beyond legal requirements. Qnetix provides a work environment free from unlawful discrimination, harassment, bullying, or victimization based on sex, marital status, sexuality, disability, age, race, color, ethnicity, nationality, religion, or political beliefs. This principle applies equally to recruitment, training, promotion, dismissal, transfer, benefits, and all terms and conditions of employment. Qnetix does not tolerate breaches of this policy. All such instances will be thoroughly investigated and proven cases subject to disciplinary procedures. Policies for recruitment, selection, training, development, and promotion ensure individuals are treated solely based on relevant aptitudes, skills, and abilities.Wellbeing
At Qnetix, we understand that nurturing employee well-being is critical to developing workplace resilience. We focus on the following key areas: /1/ Physical - We ensure employees have routine in their roles, enough time for exercise, sleep, work-life balance, and nutrition. /2/ Career - We provide learning and development programs for employee growth. /3/ Financial - We offer fair compensation and aim to alleviate financial stress, which has been more prominent during the pandemic. /4/ Social - We host social events, especially now as people emerge from isolation, to build community. /5/ Community - We engage with local schools, colleges, and apprenticeship programs when possible. /6/ Emotional - We support employees through one-on-one meetings and external assistance to aid their mental health. /7/ Purpose - Our regular team meetings set work goals and align individual roles with the company's overall mission.
Pricing
- Price
- £25 to £125 an instance a month
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at gcloud@Qnetix.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.