MAIAR LIMITED

Cloud-enabled Imagery and Insights - Ursa

Our Ursa Space-based capability provides high tempo analytics, utilising data from space-based sensors to deliver cloud-based geospatial information and intelligence from a variety of sources, including change monitoring, images services and custom analytics.

Features

• Machine Learning
• Analytics
• Change detection and monitoring
• Access, orchestration and analysis of data
• All-source intelligence
• Space based sensing analytics
• Earth observation
• Synthetic Aperture Radar
• Electro-optical imagery
• 23 active SAR, EO and RF data partners

Benefits

• Increased speed of awareness with automated detection and classification algorithms
• Delivers global coverage
• One-stop access to commercial data
• Combines with high-resolution constellation for faster results
• Defence Intelligence and operational use cases
• Analyst support and cueing
• Provide an augmentation to traditional ISR capabilities
• Change monitoring
• Extensible architecture
• Compatible with GIS (ESRI, Palantir, Google)

£846.73 to £1,609.41 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at treeves@maiar.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

186102529690225

Contact

Tony Reeves
07475 807107
treeves@maiar.co.uk

Planning

• Planning service: Yes
• How the planning service works: Working closely with our Solution Architects and the data provider's sales engineers, we create an implementation road map which addresses people, technology and processes to ensure the client gains the maximum value and optimal adoption of the service for their needs. ; Our team members have skills in business analysis, in which they work to understand the client's needs, and what barrier to adoption might exist.; Other key skills within our team include solution and design, data architectures, transition into service, systems engineering and change management; all of these are required.; ; We provide support on how to access services via the online application, GIS integrations and/or APIs. Business analysis applied across government usage to ensure best value for money from subscriptions. Solutions can be designed for any customer system included secure and disconnected ones. Support can be given on security architecture and governance compliance.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: URSA Space Analytics

Training

• Training service provided: Yes
• How the training service works: Bespoke training tailored to customers' needs including, but not limited to, using Planet Explorer, integrating with GIS, API connections, conducting analysis on using Ursa's analytics and data , automation of analysis and processes, and integration with customer data and that of MAIAR/Ursa's partners.; We also offer the capability to provide basic training in intelligence and geospatial information processes and maximising use of the platform; this can be informal 'over the shoulder' or more formal classroom-based training.
• Training is tied to specific services: Yes
• Services the training service works with: Ursa Space Analytics

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Reaching to our partner (Ursa Space) migration and configuration of customer requirements and data, enabling tasking, orchestration and access capabilities to be accessible either via an API or via GIS tools.; ; Our service is both standalone and extensible into existing architectures. We share data via APIs and geospatial standard formats and the capability iso compatible with all visualization software packages (electronic light tables & common operating picture) that accept geospatial standard formats. Specifically, we have integrated with ESRI, Palantir, Google. Microsoft, and other visualization tools.; ; users get started using our data by reviewing a in person or virtual demonstration with our staff to learn about all the data types available to the customer. Then, a demonstration subscription is the next step recommended to familiarize the customer with our data delivery and how to start to integrate it into customer workflows. API documentation is available for customer use, it is written documentation. When a user is offboarded, Ursa stops supplying either custom or subscription deliveries to the user via API or message service.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Ursa Space
  • AWS secure commercial cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our systems engineers can provide full verification and validation of the installed software and services, ensuring that it meets the customer's QA requirements and is compliant with their processes. In addition, our Integrated Test, Evaluation and Acceptance (ITEA) team performs broad-range tests which include an assessment of performance of the capability on hosted systems, or those accessing the services via cloud environments.

Security testing

• Security services: Yes
• Security services type:
  • Security design
  • Cyber security consultancy

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We support the client in their adoption of Ursa Space Analytics and associated services (e.g. integrated GIS, those connected via API), wider integration of derived insights and outputs, and provide services in maximising adoption.; Working with Ursa, we can provide reachback engineering support and 'customer success' via the partnership agreement. Support can also be provided onsite (inc. in secure areas) or remotely (via video or phone call, email, etc.); ; Typical current implementation is via email support, with help provided within 24 hours. Ticketing system and phone support is under development, estimated late CY24. Web support in planning, estimated CY25. Onsite support from Ursa is available, but preferred through a 3rd party such as MAIAR.

Service scope

• Service constraints: The primary constraint would be the notice required in order to visit client sites and matching resource availability.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Typically, responses are provided within 24 hours, given a normal working day. Response times might vary at weekends or over periods of holiday but this is already part of a worldwide global service and support may be provisioned form elsewhere in the globe. Note that there is likely to be additional costs related to 'out of hours / out of normal daily working'
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support levels are very much defined by the client's requirement and their need for our service to respond within specific, defined timeframes. These are developed on a case-by-case basis as every client has a differing set of requirements. ; We will work with our partners at Ursa and with our own account manager on the client's behalf. Engineers will be allocated as required to solve problems as they arise.; URSA Space are a US company, based on the US East Coast and therefore -5 hours behind UK time. Support requests will be dealt with as promptly as possible but the time zone differential may induce an occasional unavoidable delay.; Support during UK-specific public holidays will be subject of negotiation during the early stages of any potential contract.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Ursa Space

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: NIST SP 800-171 Revision 2 (Ursa Space)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We have closed our office and adopted a Work From Anywhere / Client Site approach, which significantly reduces our carbon footprint. We have also shifted from a hardware on-site server based approach to entirely cloud based, using eco-friendly datacentres. We are in the throes of offering an EV Salary Sacrifice scheme, amongst a number of other activities focussed on fighting climate change.

  Covid-19 recovery

  We have revised the company's structure, processes and resourcing to reflect what we learnt though the lean periods of Covid-19. We have emerged successful and on an upwards pathway. Our WFA model ensures that staff are still able to work without the need to travel or attend specific sites, thereby reducing the possibilities of infection or transmission if unwell.

  Equal opportunity

  We have refreshed our recruitment policy to reflect the latest UK Government legislation and guidance, and all of our recent recruits have been recruited on talent, culture and capabilities; we are provably diverse. We continue to apply a Continuous Improvement Scheme with regular reviews.

  Wellbeing

  We invest heavily in employee wellbeing, and offer BUPA private healthcare for all employees, spouses and partners. We hold weekly "wellness" virtual coffee breaks as a "no work talk" drop in session. We volunteer extensively in our local and military / veteran communities and do a lot of unseen / not widely visible charitable fundraising. We offer wholly flexible working (Location and hours) and allow our staff to determine the method in which their services are delivered to our clients.

Pricing

• Price: £846.73 to £1,609.41 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at treeves@maiar.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.