Ethical Services Group

Infrastructure & Patching as a Service

Full end to end, flexible service providing Infrastructure support for organisations. Optional patching service monitors and patches customers’ estates hosted in Cloud environments such as Azure, AWS and UKCloud and local estates running windows and Linux monitoring services proactively detecting issues before occurring. Patching services keep estates up-to-date and secure.

Features

• Patch planning, testing, scheduling, reporting and automated patching
• Server build and configuration
• Telephony
• Cabinets and Cabling
• Patch management in AWS, Azure and UK Cloud infrastructures
• Estates scan and CMDB Build
• Patching as a Service
• Cyber Essentials and Cyber Essentials Plus
• IT Support Desk outsource function
• Asset management, Audit, scheduling and reporting function

Benefits

• Fulfills an expensive resource working within budget
• Entirely flexible service
• Proactive monitoring of integrity of services
• Full end to end Cyber service
• Offers complimentary Patching and Penetration Testing Services
• Supports Cyber Essentials and Cyber Essentials Plus
• Provides independent assurance
• Integrated software monitoring provided

£200 to £1,500 a user a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve@esg.limited. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

186227288304681

Contact

Steve Loveridge
07779498617
steve@esg.limited

Planning

• Planning service: Yes
• How the planning service works: Our focus is to enable organisations to avoid the pitfalls associated with implementing cloud services by ensuring they have access to the right knowledge that will help them to get it right first time. Our approach reduces the financial overhead which enables organisations to stretch budgets further and avoid the shortcuts that so often lead to failure. Our planners, analysts and technical expertise provide the tools for first time success.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Training Needs Analysis, strategy development and delivery of: End user training; Champion Users Training; Train the trainer; Floor walkers; Associated SOPs and Training materials development.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our high-level approach is to undertake a current state assessment, identifying which applications and data may be suitable and would benefit from a move into cloud hosting. We then accurately describe the migration journey in terms of costs, timelines, benefits and risks. We can provide management expertise to ensure that this journey is delivered to scope and expectations. Our focus is Security first.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Full use case development and actor stories and depending on the buyer's requirements can plan and perform: Performance tests for stability, scalability, performance and throughput. Capacity test for how many users the application can handle until the performance and stability levels are altered. Soak test to determine whether the stability and performance of the software drops in time. Load test to imposing a load in order to see and measure the outcome. Component test helps identifying performance problems with specific components. Stress test to push the application and making it perform under the worst conditions, helping developers determine which components are more prone to fail first. Smoke test to show that the application performs as expected under normal conditions. Full tracking and management of associated bugs and fixes.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Automated security asset management (including patching status)
  • Penetration Testing
  • Virtual CISO / virtual DPO
  • Full patching services
• Certified security testers: Yes
• Security testing certifications:
  • CREST
  • Cyber Scheme
  • Other
• Other security testing certifications: IASME Gold

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Completely bespoke service tailored to meet the needs of the client

Service scope

• Service constraints: Constraints are not known - these are dependent on the buyer's requirement.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Within 4 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We haven't yet instigated web chat - this would be provided subject to client need
• Web chat accessibility testing: None
• Support levels: We will create a tailored support strategy

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: CREST

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  ESG is committed to supporting the government's Net Zero target

Pricing

• Price: £200 to £1,500 a user a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve@esg.limited. Tell them what format you need. It will help if you say what assistive technology you use.