ASPIRICO (UK) LIMITED

iplanit by Aspirico

iplanit by Aspirico is cloud based health & social care case management system for disability, mental health, housing & aged care. providing a live view of service delivery, support plans and measures the impact of services delivered, it benefits service users, provider staff & management and funders by reducing costs,

Features

• Accessible, multimedia enabled care and support plans
• Live progress & outcome tracking
• Care and support team collaboration and teamwork, escalations and notifications
• Management information dashboard based on live point of care data
• Quality and compliance reporting linked to Key Performance Indicators
• Web based calendars and activity tracking
• Web based risk management and reporting
• Web based referrals, needs assessment and reporting
• Web based work management and calendars
• Web based contract and individual budget management.

Benefits

• Cost and risk reduction - from paperbased to electronic plans
• Quality Assurance - Management reporting and statutory compliance
• Service user / patient empowerment and inclusion via own login
• Live tracking of outcomes supporting improved management decisions
• Friends and family inclusion improving quality and cost of care
• Compliance administration reporting costs reduction
• Monitor quality and effectiveness of support
• Staff travel time, meetings, admin, service overhead costs reduction
• Support providers in winning tenders and grants
• Provider revenue assurance through improved referrals and tendering

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiry@aspirico.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

186331022378587

Contact

Chris Dobinson
0044(0)2036937500
enquiry@aspirico.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
  • Adult Social Care
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None - iplanit is based on open standards and uses open source components
• System requirements:
  • Works on Windows, macOS, iOS, and Android devices
  • No installation required — accessed via browser.
  • Supports modern browsers such as Google Chrome, Microsoft Edge, Safari,
  • Aspirico provides secure cloud hosting
  • Subscription is based on service users supported, not staff logins
  • Unlimited team members (family, carers, managers)
  • All hosting, updates, and compliance are managed by Aspirico

User support

• Email or online ticketing support: Yes
• Support response times: All support calls logged are automatically copied to the assigned Client Manager for triaging and progress/resolution management. Once triaged by the Client Manager, they will liaise with the relevant contact to manage effective resolution. Every Client Manager is supported by an assigned System Expert to provide additional technical support during operating hours. Aspirico offer a range of self-help facilities, including “bitesize” tutorial videos and the iplanit Learning Centre – an online training and reference resource available to all iplanit users
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Iplanit support includes : * A nominated client manager for ad-hoc practitioner advice and guidance • iplanit help desk access for nominated administrator contacts within client organisation; • iplanit support including issue logging, tracking and resolution ; • Upgrades to the iplanit system as new versions are made available ; • Periodic project follow-up calls ; • Regular general iplanit training webinars; • Regular iplanit good practice briefings by webinar; • Iplanit Learning Centre content and updates. The iplanit Learning Centre is an online resource for subscribing iplanit provider users where service users, supporters and management where you can access relevant support materials by role
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: • Standard set up includes Scoping discussions and analysis of needs followed by Development and documentation of baseline requirements , estimates, need and functional requirements ; • Detailed requirements gathering and documentation with checklists ; • Build of first iteration ; • Design group review and amendments noted; • Review build to reflect the above; • Potential 3rd iteration of the above where required; • Sign off on screens, functionality and design; • Final build and testing; • Move to delivery/implementation phase and training. A range of training options offered including on site, web based and blended training. elearning suite of content available for self service. Full suite of user documentation provided and a comprehensive client management approach.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: We have a standard 2 day data offboarding service with is DPA compliant
• End-of-contract process: Typical iplanit SLA includes annual subscription, hosting, set up, configuration, training, client maagement, project services and ongoing support.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The iplanit staff and service user screens are optimised for and particularly well suited to mobile devices . User interface is form factor sensitive, touchscreen optimised and supports auto detection of device type. Screens are designed to be role sensitive with clean screen bias, heavy use of multimedia , big icons and with accessibility options built in.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: • Web Portal Access; • Delivered as a cloud-based SaaS platform.; • Users log in via a secure web portal.; • Accessible on desktops, laptops, tablets, and smartphones.; • Role-Based Interfaces; • Service Users & Families: Multimedia-enabled care and support plans, outcome tracking, communication tools.; • Care Staff: Daily activity logging, risk management, scheduling, and referrals.; • Managers & Commissioners: Dashboards, compliance reporting, contract/budget management, KPI monitoring.; • Collaboration Features; • Circle-of-support engagement (families, carers, professionals).; • Notifications, escalations, and secure messaging.; • Shared access to live plans and progress updates.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: "iplanit is a highly accessible solution which has from day one been designed to support and encourage active participation from service users and families/carers across a wide spectrum of abilities in a way which is consistent with the inclusion principles of the product. The full service user application ( and key parts of the staff application) has been designed with active service user input. includes the following accessibility features:; - Screen audio descriptions. - Big Button interface - Enlarge text font and size - Change colour background scheme - use of icons and multi media - iplanit has been tested with a number of third party screen reader products such as JAWS. "
• API: Yes
• What users can and can't do using the API: "the iplanit connect API is available for users to facilitiate integration with third party applications. The “iplanit connect” suite is an Application Programming Interface (API) that provides a range of data interchange capabilities based on a web service connection protocol and the XML data format. This suite also contains a series of scripts and templates which are configured to each client’s needs and can support both synchronous and asynchronous integration options. For example, we have used the iplanit connect suite to support report integration, data on boarding, management reporting exports, feeds into provider financial systems, links to funder systems/portals and other data interchange requirements. ; ; The typical data integration would involve transfer of staff and service user log data but this can also be extended to other areas such as outcome, KPI and performance management data. ; "
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The iplanit system is normally configured for each client to meet their business needs around support planning processes through a terative RAD type "quickstart" service , this business requirements and configuration exercise allows consultants to user feedback which enables an informed configuration of the system. Following configuration a change request process is used to manage any additional changes to the system beyond day to day admiinistrative level configuration activities. Day to day configuration can be handled by clinets at the super user level using a range of wizards and appropriate training.

Scaling

• Independence of resources: Scalable Tier 3 hosting service with dynamic capacity adjustment.

Analytics

• Service usage metrics: Yes
• Metrics types: Plan usage, login data, qulaity data, fundig data, incident and risk and safeguarding metrics and data, key statutory KPI data e.g. CQC etc...detailed management dashboard configured to monitor all client KPI
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: A variety of formats including XLS and CSV are supported.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Word
  • Pdf
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: Xls

Data-in-transit protection

• Data protection between buyer and supplier networks: Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: The hosting platform and iplanit has been vetted by third party independent security analysts and the hosting service has a 99.98% availability guarantee, a target which has been met 100% since the launch four years ago. Availability guarantees can be negotiated and written into the SLA on a client by client basis.
• Approach to resilience: The BT hosting service includes a comprehensive failover / disaster recovery and data back up/recovery schedule including multi-site locations and multiple data generation storage. This is tested every six months. Aspirico also maintain an additional off site backup of the exact iplanit code base and unique configuration for every iplanit customer. This does not include any personal of customer data.
• Outage reporting: "In the event of an outage the following communications plan is enacted. Aspirico will immediately notify the named Project Manager and/or Technical team within the Contracting Bodies by telephone and email. Following this, Aspirico will keep the Client updated during the recovery process on an hourly basis by email and will also notify the Client when the issues are solved. ; Following resolution, Aspirico will carry out an incident report within 2 weeks of the closure of a Priority One and Priority Two Incident (the iplanit support SLA details four incident levels and response time commitments). This will include detailed input from the teams involved and will list all steps taken to recover client services. A post incident review will be held with all interested parties and documented to accompany the Incident report which will be sent to the client by email within two weeks of the incident.; "; ; 📌 How Outages Are Reported; • Service Status Notifications; • Outages are communicated via service status dashboards or direct notifications to registered buyer contacts.; • Buyers typically nominate up to four named support contacts who receive alerts.; • Helpdesk & Support Channels; • Aspirico’s helpdesk provides real‑time updates during outages.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Each customer instance contains the following components; • Unique (not shared) version of the iplanit software and the customer unique configuration; • Unique folder structure for storage of uploaded media (picture, documents); • Unique Log file folder for customer log and access log records.; • Unique MySQL relational database instance. ; Users are provided with unique user names and passwords that must be entered each time a User logs on. To use these services, individual users are provided with an encrypted, secure usernames and passwords which will allow individuals to access the relevant services as stipulated by their roles and permissions.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Aspirco management carry out annual security reviews of the iplanit security plan for the upcoming release . This is monitored on an ongoing basis and led by the lead security architect within the development team. This person reports directly to the VP product developemnt.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: As a modern, web native service, iplanit has been designed from the ground up to be configurable easily using the wizard driven configuration layer built into the service. The standard Quickstart process which all providers go through, ensures that care and support plans and related documentation along with assessments, risks, referrals, reporting and other functional needs are configured using the wizard layer to that providers specific needs. ; Any ongoing business changes which required further configuration changes can be easily facilitated through the Aspirico support service or by training clients/partner staff on the appropriate configuration wizard functions.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We have proactive monitoring services running on the server and use the mantis source code management system to manage the deployment of pathces to the iplanit system .
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We have proactive monitoring services running on the server and use the mantis source code management system to manage the deployment of pathces to the iplanit system .
• Incident management type: Supplier-defined controls
• Incident management approach: The standard iplanit SLA has a detailed schedule of incident catagories, time to response, time to fix, communication plan for incident monitoring and response times detailed with commitments and escalation processes.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Amtivo
• ISO/IEC 27001 accreditation date: Wednesday 19 February 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 7f8cedb1-0c90-41d3-bd7e-974cdd6034f3
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiry@aspirico.com. Tell them what format you need. It will help if you say what assistive technology you use.