IBM Enterprise Engineering, Architecture Transformation and Design Services

Planning

Planning service: Yes
How the planning service works: Systems integration is deceptively complex and delays can be costly due to the impacts on third party systems and dependencies. IBM has been integrating systems for the UK government for many decades and we understand the challenges. Our project managers can help you plan your integration project using our time-tested integration methods and processes.

Our delivery project managers are trained and experienced in integration projects ranging from small website migrates to integrating global enterprise systems. We can support your management teams or take responsibility for the delivery planning and execution.

We will help you plan some or all the following:
Business change planning;
Application development and integration;
Infrastructure and environment development and integration;
Third party integration testing;
Data migration;
Legacy decommissioning;
Service transition;
Contract novation;
Sub-contractor management;
Service management preparation and process integration and
Training.
Planning service works with specific services: No

Training

Training service provided: Yes
How the training service works: Our training is developed collaboratively with buyer. Training planning starts with the Training Needs Analysis (TNA). The TNA assesses the target audience and their training requirements to identify what training is required and how it should be delivered. This will be tempered with the application of real-world constraints and IBM’s knowledge of conducting TNAs and delivering successful training and business change.

The key features of our training approach are:
Ease of use is built into the design of the user interfaces;
We use a blended learning approach that combines a mix of online self-study, webinars and classroom training tailored to different staff groups, training needs, learning styles and geographical locations;
A recognition of the need to deliver training at the key stages of the programme, whilst minimising time away from the business;
A focus on providing users with the materials and ability to conduct training in their own time in their own location;
A ‘train the trainer’ approach to enable the buyer to train users who do require face to face training and
Feedback processes to measure the take-up and effectiveness of training, with fast and flexible mechanisms to update training materials and training delivery mechanisms.
Training is tied to specific services: No

Setup and migration

Setup or migration service available: Yes
How the setup or migration service works: IBM provides three primary approaches.
1) Build on Cloud - The creation of new cloud-based applications Application Design, Delivery and Integration. 2) Migrate & Modernise to Cloud - The migration and modernisation of legacy applications onto the cloud, or between cloud services, tackling technical currency and standardisation enroute. 3) Rationalise to Cloud – The simplification of the application architecture including archive and decommission at end of life
We commence with a use a cloud migration assessment process, a structured method for assessing your estate and identifying workload units and affinities. Depending on the scale of the migration we can perform the assessment with automated tooling or manually. We work with the buyer to identify preferred target cloud solutions to build a migration plan. At the end of the planning we conduct a total cost of ownership assessment to compare the running costs today with the running costs in the cloud. This assessment is useful in building/validating business cases for migration to cloud. We also provide services such as migration planning and execution, security integration (user account synchronisation) between the cloud and the existing estate, systems monitoring and alerting integration and service management process integration.
Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

Quality assurance and performance testing service: Yes
How the quality assurance and performance testing works: IBM’s Quality Engineering and Testing service provides consultancy, delivery and transformation across the full project lifecycle
including Performance testing. Our QE methods, tooling and approach aligned to industry standards like ISTQB provide clients
with reliable test approaches and cost-effective teams who drive innovation and efficiency. Our Non-Functional specialists
focus on service outcomes, resilience, performance, and scalability as well as operability and security of the service. We work
collaboratively with our clients to define user processes, critical functions and features ensuring they are functional but also
performant and operational.

Security testing

Security services: Yes
Security services type: Security strategy

Security risk management

Security design

Cyber security consultancy

Security testing

Security incident management

Security audit services

Other
Other security services: Managed Security Services - SOC

Cloud Security Services

Security Intelligence Services

Data and Application Services

Identity and Access Management Services

Infrastructure & Endpoint Security Services

Security e-Learning Services
Certified security testers: Yes
Security testing certifications: CHECK

CREST

Other
Other security testing certifications: Cyber Essentials Plus accredited

OSCE

OSCP

OSWE

OSWP

GSEC

GREM

OPST

GWAPT

GXPN

Ongoing support

Ongoing support service: Yes
Types of service supported: Buyer hosting or software

Hosting or software provided by your organisation

Hosting or software provided by a third-party organisation
How the support service works: We provide comprehensive support and maintenance of cloud based applications and services (Application Service Maintenance and Support) including the creation and management of a secure cloud-based delivery platform (Cloud DevOps and Support Services).

Service scope

Service constraints: None

User support

Email or online ticketing support: No
Phone support: No
Web chat support: No
Support levels: Not applicable for this service

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Other security clearance
Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: Bureau Veritas
ISO/IEC 27001 accreditation date: 21/12/21
What the ISO/IEC 27001 doesn’t cover: This a services offering with no hosting. The 27001 certificate for IBM's cloud is supplied.
ISO 28000:2007 certification: No
CSA STAR certification: Yes
CSA STAR accreditation date: 30/7/2018
CSA STAR certification level: Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover: This is a services offering with no hosting so CSA STAR is likely not applicable. Details of IBM's general CSA STAR status can be found here: https://cloudsecurityalliance.org/star/registry/ibm-cloud/
PCI certification: Yes
Who accredited the PCI DSS certification: TBC at Call-off level
PCI DSS accreditation date: TBC at Call-off level
What the PCI DSS doesn’t cover: TBC at Call-off contract level via online template
Cyber essentials: Yes
Cyber essentials plus: Yes
Other security certifications: No

Social Value

Fighting climate change
Covid-19 recovery
Tackling economic inequality
Equal opportunity
Wellbeing

Fighting climate change

IBM are committed to achieving net zero greenhouse gas emissions globally by 2030. On this path, IBM are on track to have reduced
greenhouse gas emissions by 65% (against 2010 base) in 2025, and 75% of our global electricity consumption will be from
renewables by 2025. The IBM UK Carbon Reduction Plan (CRP) is published annually in which we report progress in achieving Net
Zero; most recent in September 2023.
In fulfilling our responsibilities under our contracts, our staff operate in line with our IBM Environmental Policy and implemented
through our worldwide Environmental Management System (EMS), which covers objectives including achieving our net zero
greenhouse gas commitment, reduction in water use, reduction in waste going to landfill, creating green space, enhancing the
natural environment and improving air quality. Local initiatives are in place around IBM and client’s locations, promoting e.g. shared
or zero-carbon travel, various cycle-to-work and car-share initiatives/incentives as well as environmentally focused volunteering.
To influence staff, suppliers, customers and communities through the delivery of the contract to support environmental
protection/improvement, we include Social Responsibility and Environmental Management requirements in subcontracts and
encourage staff to work with the wider teams on improvements. In some locations, an ‘Environmental Business Resource Group’
promotes Green sustainability, also through community-based activities.
In 2020 IBM launched the ‘responsible.computing’ initiative, which addresses modern computing challenges and integrates aspects
of sustainability, climate, ethics, openness, privacy, and security. We assess proposed technical solutions against efficient energy
usage.
IBM began detailed tracking and monitoring of our environmental footprint in 1990 - being forthright and transparent in our impact
long before it was fashionable or required. We have made significant improvements over the last 30 years and will continue to
report transparently on impacts and progress, using ‘Sustainable by Design’ framework and tools such as CO2 Emissions-Estimator
and/or Envizi.

Covid-19 recovery

We have continued promoting initiatives created to support COVID-19 recovery aimed at both communities and our/partners’
workforce. To help local communities manage and recover from the impacts of COVID-19 IBM have created employment and retraining
opportunities. IBM provided a free, fully online offering called SkillsBuild Reignite, tailored for job seekers, and those
needing to grow their digital skills. Once an initial 30-hours of online learning was completed, Reignite offered free one-on-one
coaching, seminars and facilitated discussions from IBM volunteers.
IBM encourage our staff, suppliers, and customers to support our local communities through IBM Community Engagement Portal.
The IBM.org Volunteer’s Portal manages over 1.3 million hours of volunteering by IBM employees. IBMers are allowed to make a
charitable contribution of £7 for every hour of volunteering to their chosen charity.
We support our extensive ecosystem of external SME's managing/recovering from the impacts of COVID-19. IBM has invested to
help reduce barriers to entry that may preclude participation in delivery by SMEs. This could relate to financial standing, ability to
accept risk, invest in bids, or ability to supply sufficient volumes of resources.
We have had several initiatives to support staff with the impact of the COVID-19 and extended those initiatives to clients/partners.
Mental health support has been available at all times to all of our staff and their families, and we have trained volunteering staff as
mental health first aiders, with programmes in place to tailor a gradual return to work e.g. following illness.
IBM reimagined many of our workplaces and policies to support COVID-19 recovery. We have implemented our Work from Home
Pledge & Hybrid Working Pledge for all staff, which ensures we establish and respect new boundaries and support each other in this
new way of working and living. IBM continue promoting an ongoing Hybrid working approach.

Tackling economic inequality

IBM invest to understand of the causes and effects of inequality. We run multiple initiatives to attempt to level opportunity, focused
on our stated social-responsibility goal to support education and skills development in Science and Technology, with a specific focus
on those who may not otherwise be attracted, or have the opportunity, to develop those skills.
The ‘IBM Ignite’ scheme, a national Movement to Work programme, offers vocational traineeships and work experience to
disadvantaged youth unemployed. Together with City Gateway, our London charity partner, IBM offer 2-week, onsite, workplace
programmes to break the cycle of ‘no work experience, no job’.
IBM are proud to have created skillsbuild.org. This is a global programme, and for the UK offering IBM have partnered with
ACH.org.uk, a social enterprise working to resettle refugees through labour market and social integration, City Gateway, a London
charity working with disadvantaged young people, women and families in deprived areas to build skills and ambition, and
SaluteMyJob, a charity creating opportunities for ex-Servicemen and women under the armed forces covenant. The SkillsBuild
programmes offer training, in-person support, credentials and opportunities to put the learning into practice. In addition to the
direct training through charity partners, SkillsBuild is now also available free to all online. The SkillsBuild training gives recognised
qualifications to those searching for employment in a digital economy. In addition, the programme gives job-search skills, teaches
agile methods and design thinking, and has specific training in growing IT fields, such as cybersecurity, big data, artificial intelligence.
IBM UK employ around 100 school-leaver apprentices every year. Our award-winning programme offers apprenticeships ranging
from Level 3 to Level 6, with all apprentices employed as permanent employees from Day 1. We also launched Early Professional
Affiliates Hiring programme enabling us to further acquire talent from underrepresented groups.

Equal opportunity

In 1942, IBM hired blind psychologist Michael Supa to create a programme for hiring and training people with disabilities. Supa then
worked in IBM institutionalising disability representation and equality for 37 years, and 80 years after he was hired IBM continue to
lead in Accessibility, Inclusive hiring, and Representation to reduce the disability employment gap. The Accessible Workplace
Connection portal makes it easy for managers to accommodate IBMers who consider themselves to have disabilities, and all
recruitment activities are accessible and open. IBM support all employees in training and developing new skills relevant to them,
with at least 40 hours of structured training required every year; called THINK40. The training can link to recognised, external
qualifications, building skills relevant to the contract. IBM is accommodating of those with additional needs, ensuring all training is
inclusive.
IBM believes that a diverse and inclusive work environment drives higher quality delivery. We have created employment/training
opportunities for those with protected characteristics in the UK since 1912. Our 300+ employee-led communities support ethnic
minorities, neurodiversity, LGBTQ+, females, veterans and more through regular events within their communities. Every IBMer
completes regular mandatory Diversity & Inclusion training, including on unconscious bias. Based on 2022 survey nearly 9 in 10
IBMers felt comfortable being themselves at work with ~5,000 more recommending IBM as a great place to work. IBM run a
“BeEqual” campaign and programmes, with tens of thousands of employees making a BeEqual pledge of allyship to colleagues from
minority groups and 6000 IBMers globally are certified as LGBT+ Allies, with 90+ events across UK and Ireland in 2023 focusing on
inclusion, with approximately 3.5K attendees. IBM have a culture of promotion and recruitment aiming to addresses workforce
inequality for all to have the opportunity to fulfil their potential.

Wellbeing

In 1942, IBM hired blind psychologist Michael Supa to create a programme for hiring and training people with disabilities. Supa then
worked in IBM institutionalising disability representation and equality for 37 years, and 80 years after he was hired IBM continue to
lead in Accessibility, Inclusive hiring, and Representation to reduce the disability employment gap. The Accessible Workplace
Connection portal makes it easy for managers to accommodate IBMers who consider themselves to have disabilities, and all
recruitment activities are accessible and open. IBM support all employees in training and developing new skills relevant to them,
with at least 40 hours of structured training required every year; called THINK40. The training can link to recognised, external
qualifications, building skills relevant to the contract. IBM is accommodating of those with additional needs, ensuring all training is
inclusive.
IBM believes that a diverse and inclusive work environment drives higher quality delivery. We have created employment/training
opportunities for those with protected characteristics in the UK since 1912. Our 300+ employee-led communities support ethnic
minorities, neurodiversity, LGBTQ+, females, veterans and more through regular events within their communities. Every IBMer
completes regular mandatory Diversity & Inclusion training, including on unconscious bias. Based on 2022 survey nearly 9 in 10
IBMers felt comfortable being themselves at work with ~5,000 more recommending IBM as a great place to work. IBM run a
“BeEqual” campaign and programmes, with tens of thousands of employees making a BeEqual pledge of allyship to colleagues from
minority groups and 6000 IBMers globally are certified as LGBT+ Allies, with 90+ events across UK and Ireland in 2023 focusing on
inclusion, with approximately 3.5K attendees. IBM have a culture of promotion and recruitment aiming to addresses workforce
inequality for all to have the opportunity to fulfil their potential.

Pricing

Price: £490 a unit a day
Discount for educational organisations: No

IBM Enterprise Engineering, Architecture Transformation and Design Services

Features

Benefits

Service documents

Framework

Service ID

Contact

Planning

Training

Setup and migration

Quality assurance and performance testing

Security testing

Ongoing support

Service scope

User support

Resellers

Staff security

Standards and certifications

Pricing

Service documents

Cookies on Digital Marketplace

IBM Enterprise Engineering, Architecture Transformation and Design Services

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Planning

Training

Setup and migration

Quality assurance and performance testing

Security testing

Ongoing support

Service scope

User support

Resellers

Staff security

Standards and certifications

Social Value

Pricing

Service documents