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Sixworks Limited

Intelligent Process Automation Support

Planning, configuration, implementation, Level 1 to 4 support of Intelligent Automation applications including low-code, Case/Workflow Management, Business Process Modelling, Customer Relationship Management, Pega Decisioning, Generative Artificial Intelligence (AI), Workforce Intelligence, Robotics, Business Rule Engines including Pegasystems, Salesforce, ServiceNow, Appian and Microsoft Power Apps. Includes Service Operations/Management and Continual Service Improvement.

Features

  • Architecture, design, development and operations of Intelligent Process Automation solutions
  • Security design, assurance and operational consultancy services
  • Provision of certified, skilled Solution/Application Architect consultants
  • Exploitation of industry leading low-code and AI capabilities
  • Support of digital and change transformation
  • Optimise capabilities with continual improvement
  • Tailored packages to customer needs and budget
  • Generative AI utilization for accelerated development and experimentation
  • Professional services using Pega, ServiceNow, Salesforce, Appian and Power Apps
  • Supporting advisory Project, Programme and Portfolio Management services

Benefits

  • Accelerate rapid low-risk transformation to digital government
  • Maximised automation across silos and intuitive solution user experience
  • Optimise end-to-end customer journeys experienced through AI and robotics
  • Deliver applications faster than coding, faster time to value
  • Easily integrates into legacy estates, orchestrating and exploiting existing investments
  • Scalable, reliable, resilient and conforms to GDS/WCAG Design Principles
  • Dashboards and reports to monitor KPIs, manage work and SLAs
  • Differentiated no-code solutions with lower total cost of ownership
  • Proven, referenceable technologies, successfully used by major government agencies

Pricing

£500 to £1,986 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.watts@sixworks.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

1 8 6 9 1 7 5 5 5 0 4 8 8 9 0

Contact

Sixworks Limited Richard Watts
Telephone: 07973 762268
Email: richard.watts@sixworks.net

Planning

Planning service
Yes
How the planning service works
SiXworks provides project and program planning, implementation advice, guidance and services with our clients and partners on how to best adopt Intelligent Process Automation to deliver high quality applications, and drive the required business outcomes. There is a strong focus on delivering early value through iterative delivery and driving enablement and self-sufficiency to ensure our clients develop in-house knowledge and skills to enable ongoing self-support. We operate a flexible engagement model which can be adapted to meet the specific needs of our clients including alignment between program / project implementation methodologies. Services range from SiXworks-led implementations in which the majority of configuration work is performed by Process Automation experts, employed by SiXworks, to blended models where such roles are performed by the client, with the SiXworks staffing flexed to meet the project needs.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Pega Cloud Software, hosted on public, private or hybrid infrastructure
  • ServiceNow Software, hosted on public, private or hybrid infrastructure
  • Salesforce Software, hosted on public cloud infrastructure
  • Additional Business Rules Engine and Business Process Automation technologies

Training

Training service provided
Yes
How the training service works
SiXworks can provide support in developing in-house training in addition to the standard training material made available for major BPM providers such as:
Pega Academy
Trailhead
Now Learning
Training is tied to specific services
Yes
Services the training service works with
  • Pegasystems Cloud Software
  • ServiceNow Cloud Software
  • Salesforce Cloud Software
  • Additional Business Rules Engine and Business Process Automation technologies

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
SiXworks' Intelligent Process Automation Cloud Support Services are delivered by experts who have one overriding goal: to help you achieve your business objectives, as efficiently and quickly as possible, using the most appropriate and effective technologies. We offer a full range of services ranging from implementation services, including migration to and between clouds, to packaged offerings.

SiXworks provides project and program planning, implementation advice, guidance and services with our clients and partners on how to best adopt BPM and Business Rule Engines (BRE) to deliver high quality applications, and drive the required business outcomes. There is a strong focus on delivering early value through iterative delivery and driving enablement and self-sufficiency to ensure our clients develop in-house knowledge and skills to enable ongoing self-support. We operate a flexible engagement model which can be adapted to meet the specific needs of our clients including alignment between program / project implementation methodologies. Services range from SiXworks-led implementations in which the majority of configuration work is performed by our experts, to blended models where such roles are performed by client or partner staff, with SiXworks staff flexed to meet the project needs.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Pegasystems Cloud Software
  • ServiceNow Cloud Software
  • Salesforce Cloud Software
  • Additional Business Rules Engine and Business Process Automation technologies

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Design review. Our Cloud Support services team works with your team side-by-side during the design phase of your project, to make sure that you’re building your project on a firm foundation. Our service professionals provide valuable input not only on your design itself, but also on your design process.
Transition readiness assessment. Our Transition Readiness Cloud Support services help you move from design to production without a hitch. We help you test and tune your application, and we assess your organization’s readiness for application deployment.
Performance health check. After your Cloud Software application has been in service for six to twelve months, the Intelligent Automation team is available to perform a Performance Health Check that will inspect, analyze, and tune your system for optimal performance. What your team learns during the health check can be applied to your deployment of other process applications as well.
Usability review. Are the user interfaces in your process application helping users to accomplish their objectives, as clearly and efficiently as possible? Working with your application and with business users, the Intelligent Automation team can answer this question and make recommendations for UI optimization.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
Certified security testers
Yes
Security testing certifications
  • CHECK
  • CREST

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Dependent on the technology hosting options, SiXworks can provide all or part of the operational service wrap, integrating with licence software support and in house service-management as required.

Service scope

Service constraints
SiXworks can design and deliver a range of support models, from fully remote to on premises presence

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response thresholds will be designed and priced as part of the design and proposal.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
SiXworks can provide support at a range of levels, tailored to the customer's needs and skills levels

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Pegasystems

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
UKAS
ISO/IEC 27001 accreditation date
07/03/2027
What the ISO/IEC 27001 doesn’t cover
Nothing
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

We ensure that our services are as energy efficient as possible, for instance by acquiring battery banks in preference to internal combustion engine powered back-up. Wherever possible we exploit public cloud and the existing Green initiatives in place through the company providing our rented facilities. Our services allow for the maximum uptake of secure, remote working, reducing travel costs and impact.

Covid-19 recovery

Services support home working and provide opportunities for home and remote working on sensitive data. Sixworks and its customers were able to continue full productivity during lockdown. Sixworks provided employment opportunities for experienced professionals and more junior, graduates and non-graduates in the IT sector. We proactively support physical and mental health through encouraging activity and organising social events.

Tackling economic inequality

Sixworks is a young, energetic and innovative company with a strong, entrepreneurial spirit. We have an equal opportunities approach to employment. As signatories to the Armed Forces Covenant and award holders on its Employer Recognition Scheme we explicitly support ex service personnel, service families and those in the Reserve Forces. We provide training and development opportunities free of charge to employees. We are ourselves a SME, and look to other SMEs to join our supply chain. We specialise in Cyber Security and the identification of Supply Chain cyber risks.

Equal opportunity

We support disabled people in developing new skills, as well as providing a physically accessible environment. We provide in-work progression to all, including any from disadvantaged or minority groups. As signatories to the Armed Forces Covenant and award holders on its Employer Recognition Scheme we explicitly support ex service personnel, service families and those in the Reserve Forces

Wellbeing

We proactively and openly support physical and mental health through encouraging activity and organising social events, as well as through our supportive system of line management and welfare provision. We proactively address mental health.

Pricing

Price
£500 to £1,986 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.watts@sixworks.net. Tell them what format you need. It will help if you say what assistive technology you use.