Fordway

Azure Service Management

Managing your Azure cloud infrastructure requires different skills to on-premise. Fordway provide the end-to-end services to support ongoing operation Azure, and extending Azure management capabilities into multi-vendor environments and other cloud providers, enabling integration of all components into a single cohesive dashboard and alerting solution

Features

• Enterprise class dashboard and alerting solution
• Integrated with Azure Monitor, Sentinel, Arc and Log Analytics
• Nominated Account Manager and Service Delivery Manager
• Events and incidents auto routed to 24/7 service desk ServiceNow
• Real-time alerting upon thresholds and priorities
• Customer specific service charter to manage day-to-day requirements
• Real time service availability and performance metrics
• Formal monthly service reporting
• Optional security and third party management
• Fordway ensure the IT you need is suitable and operational

Benefits

• Single view of all Azure systems and applications
• Real-time proactive alerting and remediation
• 24/7 UK based experienced support staff
• Customer specific dashboards
• Incident and Problem Management included
• Comprehensive SLA's and service management/reporting
• Breadth of technical knowledge aligned with cutting edge scripting
• Safe pair of hands for operational management of cloud resources
• Collaboration with any customer IT or business resources
• Assurance of services through testing and audit

£5.00 to £950.00 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@fordway.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

187100938348956

Contact

Richard Blanford
01483 528200
tenders@fordway.com

Planning

• Planning service: Yes
• How the planning service works: Fordway have standard engagement documentation and migration templates which will be utilised as part of the service definition, service set up and service operation. All implementation run to our PRINCE2/Agile project management process.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Fordway IT as a Service
  • IaaS/PaaS
  • DaaS
  • Microsoft 365
  • Microsoft Azure
  • Cloud Architecture Management
  • Cloud Service Integration and Management (SIAM)
  • Cloud Security Management
  • Cloud Identity Management
  • Amazon Web Services

Training

• Training service provided: Yes
• How the training service works: The training service is tailored to the buyer and dependent on the service provided
• Training is tied to specific services: Yes
• Services the training service works with:
  • Fordway IT as a Service
  • IaaS/Paas
  • VDI/DaaS
  • Microsoft 365
  • Microsoft Azure
  • Cloud Architecture Management
  • Cloud Identity Management
  • Cloud Security Management
  • Cloud Service Management
  • Cloud Service Integration and Management (SIAM)

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Fordway ITaaS is a platform independent migration and operation management process that ensures organisations implement fit for purpose infrastructure to support their operational processes and enables digital transformation and business improvement. It primarily works with Microsoft 365 and Microsoft Azure, but is also applicable to AWS, Google Cloud and all other public cloud platforms.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • IaaS
  • PaaS
  • DaaS
  • Microsoft 365, Office 365
  • Microsoft Azure
  • Cloud Architecture Management
  • Cloud Service Integration and Management (SIAM)
  • Cloud Security Management
  • Cloud Identity Management
  • Cloud Service Management

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Services are operated to ITIL best practice and audited against ISO20000. Services are secured against CIS and Cyber Essentials Plus best practice, meet OFFICIAL and OFFICIAL-SENSITIVE Government security classification and audited to ISO27001:2013, ISO27017 and ISO27018.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Security Monitoring and Event Analysis
  • PSNA approved security hosting and design
  • List N (Nuclear) Certified organisation and facilities
  • Security incident remediation
  • Security baselining and testing
  • Continual Security Service Improvement
  • Virtual CISO service
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Fordway have a wide rage of hosting, software and support services which include:; Fordway IaaS, PaaS, DaaS; Fordway Cloud Security Services,; Fordway Cloud Security Management; Fordway Cloud Architecture Management; Fordway Cloud Service and Integration Management (SIAM); Fordway Cloud Identity Management; Fordway Cloud Service Management; Fordway Backup and Service Continuity; Fordway Azure IaaS Operations and Management; Fordway SQL DB Management; Fordway Virtual Desktop Management; Fordway Microsoft 365 Enterprise Management; Fordway Cloud Patch Management; Fordway Microsoft 365 Subscription Management

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 incident 24 x 7, 15 minute response. ; Priority 2 incident 24 x 7, 1 hour response Priority 3 incident 12 x 5, 4 hour response.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: All service components in ITaaS have specific SLAs with an overall service availability dependent on the services selected and integrated. All services are monitored and secured with manned support and response 24 x 7 x 365 from our UK SOC. Core services are supported with a Service Delivery Manager plus technical account management where applicable.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQAR
• ISO/IEC 27001 accreditation date: 14/03/2022 (recertification) original certification March 2008
• What the ISO/IEC 27001 doesn’t cover: ISO27001/27017/27018 Scope of certification available on request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • List N (Nuclear Industry)
  • PSN Code of Conduct and Compliance
  • PAS555
  • NHS IGSoC
  • ISO27017
  • ISO27018

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Using Cloud offers considerable efficiency and consumption savings compared to running in house, on premises and hosted environments

Pricing

• Price: £5.00 to £950.00 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@fordway.com. Tell them what format you need. It will help if you say what assistive technology you use.