JifJaff Robotic process automation (RPA) Artificial intelligence (AI) Software consultancy

JifJaff RPA (Robotic Process Automation), AI Data Ingestion, Process Mining Services

JifJaff RPA and Artificial Intelligent Data Ingestion hosted service deployed within UK Cloud. The RPA service will provide clients a fully hosted, compliant Robotic Process Automation (RPA) solution capability and/or AI Data Ingestion capability to extract, validate and digitise high volumes of inbound documents & movement of business critical data.

Features

• RPA to automate Front, Middle Back office processes
• RPA / Robots work 24/7 based on their set criteria
• RPA imitates/executes human interaction with applications.
• RPA provide a virtual workforce controlled by business operations
• Agile and non-invasive, works with existing IT architecture
• RPA provides businesses ability to automate business processes
• RPA provides enhanced flexibility and transparency
• Automation will help companies cut their shared services costs
• JifJaff Robotics-as-a-Service can be implemented on cloud or on-premise
• Includes Support, Monitoring & Resolution as per agreed SLA

Benefits

• RPA reduces costs by automating tasks savings of upto 50%
• RPA removes high volumes of manual tasks from staff
• RPA boost internal capability saves money and time.
• RPA provides scalability for new growth new era of Technology
• RPA eliminates inconsistent workflows - Robots work to rule
• RPA eliminate data entry errors
• RPA combats increasing labour costs -
• RPA provides increased compliance
• Document ingestion enables you to process incoming data cheaper
• Document ingestion to auto classify documents

£7,500 to £20,000 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Enquiries@jifjaff.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

187227396100808

Contact

James Aitman
07956 182256
Enquiries@jifjaff.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements:
  • Cloud hosted Robots to facilitate Process Automation
  • Cloud hosted Orchestrator / Centralised Robot panel
  • Cloud hosted Studio panel for Automation build

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: JifJaff provide Technical Production License Support through a Service Desk arrangement that provides 2nd and 3rd line support for the Client. ; SLA/Resolution times are as per priority level.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 4 Levels are provided and are based on approx 22% of license cost. An account manager is provided to the client. ; ; 1 - Urgent - A Priority 1 issue is a major production error within the Platform that severely impacts the Customer’s use of the Platform for production purposes.; ; 2 - High - A Priority 2 issue is an error within the Platform where the Customer’s system is functioning for production purposes but in a reduced capacity.; ; 3- Normal - A Priority 3 issue is a medium-to-low impact error that involves partial or non-critical loss of functionality for production purposes.; ; 4- A Priority 4 issue is a low impact error that involves partial and/or non-critical loss of functionality for production, testing, training or development purposes.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: JifJaff have a unique approach to RPA with a 4-Stage Deliverable Strategy - RPA Exploration, RPA Implementation, RPA Service & RPA Support:; ; 1. RPA Exploration: As part of the exploration process, we explore in detail the clients team structure, staffing, targets, workflows, problem areas, positives, applications in scope, dependencies, error handling and process optimisation. Understanding this enables us to assess suitability for automation.; ; 2. RPA Implementation: The JifJaff “Agile” project delivery approach ensures alignment across Business SME’s, Management & Project Team members which is crucial for successful RPA delivery. The Bot “baseline” build is based on an agreed key stroke mapping document. ; ; 3. RPA Service: Hosted RPA facility whereby the Robots will be excuted and automate processes as agreed.; ; 4. RPA Support (Post Go-live): JifJaff recognise the value in building long term client relationships and therefore provide support contracts with all RPA implementations. JifJaff are unique whereby we offer L2-L3 RPA support package to our clients to ensure any RPA issues or requests are taken care of by our internal in-house RPA development team.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Contractual termination will facilitate the off-boarding process. No private data is held with the hosted facility.
• End-of-contract process: End of contract available on request

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Chrome
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: RPA has evolved to include many "out of the box API's" whereby the Robot can extract via standard API and move/validate business critical data to any target applications.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Through the RPA Development panel (UiPath Studio / Automation Bot Creator), organisations can tweak, add, or change how they would like the Robot to execute / automate the desired business processes. The development panel is very user intuitive / friendly to facilate customisation.

Scaling

• Independence of resources: Each client will own/have their own Robot and so no disruptions / no impact regarding demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Fully SOX compliance service. The Orchestrator provides Bot diagnotic logs, processing times, excepton handling notifications, re-try rates, data security, user roles permissions.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: UiPath, Automation Anywhere & ABBYY Licenses, Implementation & Support

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: N/A
• Data export formats: Other
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our SLA T&C document will contain all SLA & Levels of availability/recourse action.
• Approach to resilience: Available on request
• Outage reporting: Email alert

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: N/A
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Penetratration Certificate

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: JifJaff security governance emcompass the following principles:; ; JifJaff link security activities to our goals and priorities.; JifJaff identify the individuals, at all levels, who are responsible for making security decisions and empower them to do so.; JifJaff ensure accountability for decisions.; JifJaff ensure that feedback is provided to decision-makers on the impact of their choices; ; Our approach to security governance are apart of our wider approach to governance i.e.is considered alongside other business priorities, such as health and safety, and financial governance.
• Information security policies and processes: JifJaff Information Security Policy available on request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration Management:; • Project plan of all deliverables.; • Workshop to assess business requirements.; • Scoping phase to understand functional requirements.; • Build as per an Agile method.; • Unit testing of the Build.; • UAT – User Acceptance Testing.; • Test Plan/Test Scripts.; • Sign off for UAT.; • Go-live Deployment & Hypercare.; ; Change management: ; • Identify what will be Improved.; • Present a solid business case to stakeholders.; • Plan for the change.; • Provide resources and use data for evaluation.; • Communication.; • Monitor and manage resistance, dependencies, and budgeting risks.; • Review, revise and continuously Improve.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: JifJaff Vulnerability Assessment & Management Policy available on request.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: JifJaff Vulnerability Assessment & Management Policy available on request.
• Incident management type: Supplier-defined controls
• Incident management approach: JifJaff Vulnerability Assessment & Management Policy available on request.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

• Fighting climate change:

  Fighting climate change

  JifJaff establish strategies and programs to reduce the carbon footprint of our operations, supply chain and products by improving energy and water efficiency, addressing commodity-driven deforestation, and increasing our use of renewable energy.; ; Set both short- and long-term based goals for emission reductions, and work toward powering 100% of our operations with renewable energy;; ; Ensure the availability of information and resources to meet our goals, and report regularly and transparently on our progress toward those goals.; ; Engage our suppliers and customers to improve transparency and collaboration, and minimise the environmental impact—including the carbon footprint—of our purchased goods and our services and products.; ; Improve our assessment of the business risks associated with a changing climate and integrate them into our risk mitigation programs, business continuity and capital planning programs to ensure that we can continue to meet our customer needs.; ; Ensure compliance with all relevant legislation and regulations while advocating for sound public policy intended to achieve a low-carbon economy and abate climate and human health risks.; ; Work with partners to advance efforts beyond our properties that improve climate health and related human health outcomes.
• Covid-19 recovery:

  Covid-19 recovery

  JifJaff company policy includes the measures we are actively taking to mitigate the spread of coronavirus. ; ; Employees are kindly requested to follow all these rules diligently, to; sustain a healthy and safe workplace in this unique environment. It’s important that we all respond responsibly and transparently to these health precautions. ; ; This coronavirus (COVID-19) company policy is susceptible to changes with the introduction of additional governmental guidelines. If so, we will update you as soon as possible by email or letter.; ; Scope; This coronavirus policy applies to all of our employees who physically work in our offices. We strongly recommend to our remote working personnel to read through this action plan as well, to ensure we collectively and uniformly respond to this challenge.; ; Policy elements; Here, we outline the required actions employees should take to protect themselves and their co-workers from a potential coronavirus infection.; ; Sickness/symptoms; If anyone becomes unwell with a new, continuous cough, a high temperature or a loss or change to their sense of smell or taste in the business or workplace they should be advised to follow the Government’s stay at home guidance for households with possible coronavirus (COVID-19) infection; (https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance ).; ; Self-Isolation; If you have symptoms of COVID-19 however mild, self-isolate for at least 10 days from when your symptoms started. You should arrange to have a test to see if you have COVID-19 – go to testing to arrange. Do not go to a GP surgery, pharmacy or hospital. If you are not experiencing symptoms but have tested positive for COVID-19, you must self-isolate for at least 10 days, starting from the day the test was taken. If you develop symptoms during this isolation period, restart your 10-day isolation from the; day you developed symptoms.
• Equal opportunity:

  Equal opportunity

  JifJaff is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.; ; The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. The organisation - in providing goods and/or services and/or facilities - is also committed against unlawful discrimination of customers or the public.; ; The purpose is to:; • provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time; • not unlawfully discriminate because of the Equality Act 2010 protected characteristics of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex and sexual orientation; • oppose and avoid all forms of unlawful discrimination. This includes in pay and benefits, terms and conditions of employment, dealing with grievances and discipline, dismissal, redundancy, leave for parents, requests for flexible working, and selection for employment, promotion, training or other developmental opportunities ; ; Jifjaff encourages equality, diversity and inclusion in the workplace.; ; JifJaff creates a working environment free of bullying, harassment, victimisation and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued. ; ; This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation and unlawful discrimination.
• Wellbeing:

  Wellbeing

  JifJaff is committed to being recognised as a responsible employer, that supports the wellbeing of all its employees.; ; JifJaff recognises that its employees may encounter, throughout their lives, events that may affect them in the workplace including those related to their health, personal or domestic situation as well as work-related problems. ; ; JifJaff is committed to promoting and supporting the wellbeing of all of its employees, to create an inclusive culture which focusses on prevention, and where issues are identified, minimised and managed before they have a detrimental impact on employees. ; ; JifJaff recognises that a rounded approach to employee wellbeing can:; - foster a thriving workforce, which can deliver on its objectives;; - achieve increased employee engagement, productivity, retention and; recruitment;; - reduce stigma against wellbeing issues, and overall reduced sickness absence, presenteeism and leavism.; - all matters relating to an employee’s wellbeing will be treated in confidence, except where it may be necessary to break confidentiality to preserve the wellbeing of employees.; - recognises that the diversity of its workforce may give rise to different wellbeing needs ; - is committed to ensuring that employees have access to a variety of support services and will signpost to appropriate professional help.; - recognises that the environmental conditions in which employees work may have an impact on their wellbeing.; - where employee wellbeing issues remain unresolved, employees are encouraged to contact HR.; - recognises that wellbeing issues may lead to time off from work, however it will endeavour to support employees staying in work, if it is agreed that it is in their best interests to do so.

Pricing

• Price: £7,500 to £20,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free POC can be organised dependent on business case/process to be automated.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Enquiries@jifjaff.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.