The Future Fox Ltd

PlaceBuilder

PlaceBuilder is the smartest way to engage communities in local decision making. It helps the built environment sector maximise inclusivity, streamline community insight and boost productivity with AI.

With a range of engagement tools, data analytics and quick setup, PlaceBuilder is the ideal engagement solution for the public sector.

Features

• Easy-to-use, fully responsive platform for higher engagement rates
• Map surveys with geofenced interactive map
• Quick polls and long form surveys with 13+ question types
• Quick edit with drag and drop controls and project templates
• Customisable website with unlimited content
• Customisable branding: colours, logo, images, content
• Dashboard with content editor and live engagement activity
• Over 30 analytics and artificial intelligence (AI) generated insights
• Complete data export including map files

Benefits

• Maximise engagement: up to 7x more engagement than online surveys
• Flexible toolkit for all your consultations
• Quick start templates for planning, transport, net zero, behaviour, policy
• Statistically robust insights to help you close the feedback loop
• Streamline consultations to boost productivity across the organisation
• Save £3k-£15k per consultation using AI feedback policy analysis
• Friendly, dedicated customer success to provide you with service
• Cost-effective social media promotion service
• Build trust with your communities

£3,200 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@thefuturefox.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

187722507406289

Contact

Bobbi Taylor
02080580584
hello@thefuturefox.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Internet connection
  • Web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Assistance requests logged and initiated within 1 business day. Response to question within 48 hours Monday-Friday.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Conduct regular research with agents, admins and end users who rely on assistive technology - under routine product testing. Capture feedback from customers to inform improvements.
• Onsite support: Yes, at extra cost
• Support levels: Standard customer support for PlaceBuilder includes:; Dedicated, specialist Customer Success Manager; Guided training and setup support for your 1st engagement; Platform template tailored to your requirements; Refresher training sessions delivered by your Customer Success Manager; Platform support documentation, tips and good practise guidance; Unlimited technical support for troubleshooting 9-5 M/F; Faults reported (by phone or email) to the support helpdesk are logged and initiated within 4 working hours; Invitation to our Digital Solutions Panel; Exclusive access to our innovation and pilot features; Additional project templates and/or support; ; Additionally service levels can be agreed based on support requirements as outlined in the Pricing Document, and our SFIA rates.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide an on-boarding meeting, online training, user documentation, and best practise and templates.; ; A dedicated Customer Success Manager leads the support throughout the contract. The Customer Success Manager will arrange further support from the technical team if required by the contract.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Users with the relevant permission level can export all project data from the dashboard at any time. When the contract ends, the Customer Success Manager will lead the Exit Plan which includes full data extraction on the customer's behalf.
• End-of-contract process: At the end of the contract the customers will have the option to request an extension of the service (for a supplementary fee) with a minimum 30 days notice.; ; Should the contract not be extended, the Customer Success Manager will deliver an agreed Exit Plan for successful offboarding.; ; The microsite content will stay active and externally visible for a minimum of 48 months.; ; A phone interview will be organised with the client to assess the quality of the service provided and to identify areas of improvement.; ; All personal and pseudo-anonymised data will be deleted in line with our Privacy Policy.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference in functionality. Layout is optimised for screen size.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: Administrators with editor permission level can use their dashboard to customise: ; Branding, colours and logo; Content and imagery, and alt text; Fonts, style, margins; Embedded content eg video, data maps etc; Map position and zoom; Feature configuration (turn on and off features like geotagging, demographic survey, polls etc); Number of engagement projects; Status of engagement projects (live / launch / close) and dates; URLs and links; Menu items and navigation; User permissions and access; Site password

Scaling

• Independence of resources: The service is designed to be distributed across multiple machines.Most of the static content is served up through a Content Delivery Network to speed up loading times.

Analytics

• Service usage metrics: Yes
• Metrics types: User sessions, unique responses, total responses, locations, socio demographic statistics, satisfaction levels, survey / map responses with segmentation and heatmaps. ; ; Administrator logs contain logins, reports downloaded, activities performed.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Approved adminstrators can download the data from each project in the dashboard at any time.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLSX
  • CSV
  • Shape file (GIS data)
  • Docx
  • PNG
• Data import formats: Other
• Other data import formats:
  • Shape files/KML for map data
  • Png
  • Jpeg

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.95% uptime
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: The management interface is MFA password protected and all passwords are stored in encrypted form. Role-based access control (RBAC) is implemented for data types and project types, with all access reviewed quarterly. Access and action logs are maintained and viewable to top level administrators. Support channels are encrypted and logged.
• Access restriction testing frequency: At least once a year
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We follow ISO 27001 principles. Policies, including Cyber Security Policy and a Data Breach Policy, are monitored, reviewed and reported on a quarterly basis by the CEO to the Board. Security governance extends across various domains of our operations. It includes the integration of security considerations into product design, ensuring that security is a foundational aspect of our products throughout their lifecycle. In maintenance and operations, we apply these policies to manage and mitigate risks, ensuring operational continuity and security. We also apply these policies across HR, such as employee onboarding, personal development, training, and compliance with security standards.
• Information security policies and processes: Our InfoSec processes are designed to minimise risk. The CEO is responsible for ensuring policies are followed and reports quarterly.; Specifically we:; - implement best practise password methods ie use a password manager, use secure passwords, enable MFA; - implement user permissions levels to minimise exposure to data when it is not required.; -enable device protection; -enable MFA for cloud services; ; We are Cyber Essentials Plus certified and registered with the ICO.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use source control (git) to track changes to the system. We use browser automation testing and a staging server to test the system before making any changes live. Each change is reviewed at specification and testing stages before release against the technical risk register which includes security considerations.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We have automated vulnerability testing for basic threats, and all software packages are kept up to date. For known vulnerabilities, the maximum response time is 4 hours to contain the threat and design a hotfix, before implementing an investigation and consequential actions. We also receive real-time security update notifications from Operating System providers and cloud services.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our system has built-in alerts for common compromise indicators which alert our staff who then assess and attempt to remedy the situation using information in the log files and other sources. Incidents are prioritised within 4 hours and high priority incidents are dealt with immediately. Our Incident management policy covers 4 steps with roles and responsibilities: Containment and recovery,Investigation and risk assessment,Notification, Evaluation and response.
• Incident management type: Supplier-defined controls
• Incident management approach: Users can report incidents to us at any time through their account manager or the Help button, by email, phone or in person. These are logged and initiated within 4 working hours. Administrators are informed regularly of progress, according to severity. Once the incident is dealt with, an incident report is filed and provided to the relevant parties by email. Data breach incidents are managed following our Data Breach policy. Our Incident management policy covers 4 steps with roles and responsibilities: Containment and recovery,Investigation and risk assessment,Notification, Evaluation and response.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our software runs on infrastructure that is already or will be carbon neutral by 2025. The Future Fox measures and monitors its annual organisational carbon performance, and using carbon-neutral or approaching neutral cloud services and data processing power significantly enhances our performance. Other key actions for the company include travel minimisation and carbon offsetting, equipment longevity and reuse.

  Equal opportunity

  The Future Fox is an Equal Opportunities Employer. The organisation provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history. We operate a merit-based recruitment process and include accessible recruiting tools and methods. We regularly participate in get-into-work schemes like the Government's Kickstart scheme, Ukrainian workforce, military and student placement schemes, successfully providing training and support and placing candidates.

  Wellbeing

  Contract delivery includes community integration through regular user and community end user testing, codesign of methodologies and with customers, and sharing of best practise and expertise with customers. This supports our company's mission to deliver social impact.

Pricing

• Price: £3,200 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Branded template site in private view with dashboard access

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@thefuturefox.com. Tell them what format you need. It will help if you say what assistive technology you use.