STABLELOGIC LIMITED

Cloud, Technology & Telecom Expense Management

Technology Expense Management (TEM) helps organisations with the operational management of technology services. These services include traditional telecom, mobile, unified communications, contact centre, cloud (SaaS) and network services. The application audits supplier billing and streamlines service management to improve efficiency and deliver cost savings.

Features

• Auditing of every supplier invoice to ensure contract compliance
• Complete inventory of all services, suppliers, employees, sites and allocations
• Integration with all common HR systems to sync employee data
• Integration with finance systems to automate invoice payment (optional)
• Built in Asset Management solution
• Integration with leading MDM and Device Management services
• Comprehensive reporting tools
• Dashboards and Data Visulation tools to interpret supplier spend
• Built in IT Service Management module to manage MACD requests
• Integration with leading ITSM tools (helpdesk & self serve)

Benefits

• Cost Savings: average year 1 savings in excess of 30%
• Enhanced control and visibility of spend
• Automate routine tasks to free up expensive resources
• Improved security compliance with integration to End Point Management tools
• Hierarchical reporting based on employee profile / level
• Create workflows to provision and decommission services & assets
• Integration with Microsoft Teams platform for end user reporting
• Improved supplier management
• Allows quick comparison of current costs to market rates (optional)
• Fully automated chargebacks to business departments for their usage

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digitalgovernment@stablelogic.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

188103576827729

Contact

Craig Robinson
020 7365 4777
digitalgovernment@stablelogic.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Procurement
  • Order management and orchestration
  • Asset life-cycle management

  Financial

  • Financial and Accounting Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: Access through supported internet browsers on desktop, mobile or tablet

User support

• Email or online ticketing support: Yes
• Support response times: Our service hours are 9:00 - 17:00 Monday - Friday; Within our service hours, our ticket response times are:; Priority 1 - 15 minutes; Priority 2 - 2 hours; Priority 3 - 4 hours; Priority 4 - 5 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users can ask general support questions via a web browser. If the question requires additional support or management approval, a ticket will be created to track the correspondence and to provide an audit trail.
• Web chat accessibility testing: We use market leading web chat tools that have been tested to work with all major browsers. These browsers support view controls and audio captioning for assistive technology users.
• Onsite support: Yes, at extra cost
• Support levels: All customers have access to a named account manager at no additional cost. The account manager is responsible for the success of each customer relationship.; ; Supporting the account management team is a support desk that handles day to day requests.; ; Each quarter we conduct a detailed business review to ensure the customer is achieving maximum value from our service. A member of the senior management team attends these sessions to provide strategic insight and recommendations on how to deliver further efficiencies.; ; If a customer requires enhanced access to any of our team, we do offer bespoke support models at an additional cost.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We provide a structured onboarding process designed to minimise disruption and deliver value quickly. Onboarding begins with a mobilisation call to confirm scope, stakeholders, timelines and success criteria.; ; We then configure the TEM platform to reflect the customer’s organisational structure, users, cost centres and reporting needs. Where required, we securely integrate with mobile network operators, resellers or existing data sources to ingest billing, inventory and usage data.; ; A baseline assessment is completed to validate data accuracy and establish visibility of spend and assets. User access is provisioned based on agreed roles, with dashboards and reports configured accordingly. Customers receive guided walkthroughs and supporting documentation.; ; We provide enhanced support during the initial go-live period before transitioning into business-as-usual support. Onboarding timescales depend on complexity but are typically completed within 2–6 weeks.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: At contract end, we provide customers with the ability to extract their data in standard, non-proprietary formats. Data can be exported directly from the platform via secure download or provided by us upon request, including billing, inventory, usage and audit data. We support data extraction throughout the notice period to ensure continuity and an orderly transition. Once data extraction is complete and confirmed, customer data is securely deleted in line with agreed data retention policies and contractual requirements.
• End-of-contract process: At contract end, the service moves into an agreed exit period. Users can continue to access the platform to extract their data in standard formats. We provide reasonable support to facilitate an orderly transition to another supplier or in-house solution. Following confirmation that data extraction is complete, access is revoked and customer data is securely deleted in line with contractual and data retention requirements.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The user has the option to use the mobile app or to access the desktop experience from a browder on a mobile device.; ; The mobile app has limited functionality based on the following use cases:; ; - Ticket management; - Placing support ticket; - High level spend reporting
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The API allows customers to transact the following data categories:; ; - Ticket data for MACD requests; - Spend data for suppliers managed by our solution; - HR employee sync with common HR systems; - Invoice creation for automated payments
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: We operate the service on a multi-tenant architecture with logical separation between customers. Capacity is actively monitored and scaled to ensure consistent performance as demand changes. Usage limits and safeguards are in place to prevent any single customer from impacting others. Performance is monitored continuously, with alerts and operational processes to address contention or degradation. This ensures each customer receives a reliable and predictable level of service regardless of other users’ activity.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide usage statistics for ticket requests.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Users can export their data directly from the platform using built-in export functionality. Data is provided in standard, non-proprietary formats such as CSV or Excel, covering billing, inventory, usage and audit data. Exports are available throughout the contract and during the notice period. Where required, we can also provide secure data exports on request to support transition or archiving. All data exports are delivered using secure access controls.
• Data export formats:
  • CSV
  • Other
• Other data export formats: XLSX
• Data import formats:
  • CSV
  • Other
• Other data import formats: XLSX

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee 99.9% uptime availability of our software solution.; We have never had to compensate users for breach of this SLA.
• Approach to resilience: Information available upon request.
• Outage reporting: In the event of an outage, the account management team will recieve an automated SMS and email alert. This would then be communicated with any affected customers.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using role-based access controls and the principle of least privilege. Administrative access is limited to authorised personnel only and protected by strong authentication. User access levels are defined per customer and enforced within the platform. Support channels are restricted to approved customer contacts and verified before action is taken. All access and administrative activity is logged and monitored to support audit and security oversight.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: StableLogic clearly recognises that information, systems and networks are valuable and that the management of both client and personal data has important implications for the firm, clients and individuals. Through its security policies, procedures and structures, StableLogic will secure information, both within the organisation and in external communications. StableLogic believes that security is an integral part of the information sharing which is essential to business and the policies outlined below are intended to support information security measures throughout the organisation.; ; Our policy is based on recommendations contained in British Standard 7799 – A Code of Practice for Information Security Management.; ; StableLogic’s policies and processes are fully compliant with the content and principles of the EU Data Protection Directive (95/46/EC).; ; StableLogic maintains compliance, and is audited in accordance with the relevant requirements of each scheme, with the following:; ; a) Cyber Essentials – As defined by the UK Government; b) Baseline Personnel Security Standard (BPSS) – Employee Vetting; c) ISO27001
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: StableLogic has a documented Change Control Procedure. In the event a client requests a material change to the service or solution, a Change Order must be completed. The Request will be reviewed by the Account Manager and processed within 48 hours.; ; For day to day changes (Service Requests / MACDs), these can be made through the self serve portal and are logged as a ticket including the logged in administrator's name.; ; All Change Requests include a full audit trail. Material changes are assessed by Information Security prior to implementation.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: StableLogic's technology is hosted exclusively in Amazon Web Services (AWS) and is hardened to reduce the risk of potential threats.; ; We use AWS security products to identify any potential threats as well as regular penetration testing to identify any potential weaknesses in solution architecture.; ; In the event of a security threat, we are able to deploy patches in minutes to remediate the issue. To date, we have not been victim to a successful attack.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We use AWS products to identify potential compromises.; ; We can respond to an incident in minutes and if required push a patch to the affected server to remediate the issue.; ; Our security and development team receive alerts via email and SMS in the event of a potential compromise.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Our incident management processes are built on ITIL principles and allow customers the ability to log incidents via our application.; ; The customer has a choice pre pre-configured incident forms which automatically trigger pre-determined alarms and alerts.; ; The customer can also log an incident as 'other' and select a Priority (P1 - P4) and StableLogic will respond within the given SLA.; ; StableLogic runs monthly operational reviews which includes a section on incident management. Customers can also access full incident reporting via the web application.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 4%
• Between £1,000,001 and £2,500,000: 8%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Bb8d1f6a-5895-43fc-b077-45832f4faf61
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Cc75cb9f-2491-4889-902a-c5fec95a9ef2
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digitalgovernment@stablelogic.com. Tell them what format you need. It will help if you say what assistive technology you use.