LEARNPRO EFIRESERVICE LIMITED

pdrPro Competency Management System

Frequency-based maintenance of competence and Learning Management Solution with Courses and Assessments for local authority and industrial fire and rescue (emergency) services aligned against regulatory standards. The UK’s leading solution that integrates training, incident recording, course management, appraisals, development pathways and equipment testing in one system.

Features

• Core pdrPro for Recording Competencies and Training
• Core learnPro for Elearning and Assessments
• Compliance Tracking via Reports/KPIs/APIs
• API Synchronisation with External Systems
• Course Management System/Skill Requalifications
• Operational Assurance System
• Development Pathways/Appraisals/Equipment Testing/Incident Command Logs/Driving Logs/WorkforcePro
• Elearning Authoring Software/App Authoring
• Package Manager Sharing Catalogue NOG based modules
• Programmes of Learning, Document Management System

Benefits

• Record and manage all compliance training and report actuals
• Book and manage classroom courses and link with eLearning
• Create pathways of learning within Programmes and Curriculums, Lesson Plans/Objectives/Content
• Add evidence, build and record assessments, manage sign offs
• Automated communications for expiry of certification
• Collaborate and share video, documents, eLearning and assessments
• Record all training/incident activity against regulatory standards, supporting HMI inspections
• Shareable catalogue of national or regional courses
• Edit and author mobile friendly content, Core Skills, NOGS
• ISO 27001 certified

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jadep@learnprogroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

188430239713406

Contact

Jade Pullan
07474377366
jadep@learnprogroup.com

About your service

• Service categories:

  Applications

  Content workflow and management

  Content services

  • Enterprise Content Management Applications

  Persuasive content management

  • Website Software
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No - N/A
• System requirements:
  • Works on all browsers
  • IT to provide access to secure cloud URL
  • All software including authoring software cloud based

User support

• Email or online ticketing support: Yes
• Support response times: 2-hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: We have not undertaken any web chat testing with assistive technology users, however the products we use for web chat are Microsoft Teams etc. Microsoft states the below regarding their accessibility standards: "Our commitment to accessibility is guided by three main principles: transparency, inclusivity and accountability. In developing our products and services, we take into account leading global accessibility standards, including EN 301 549, U.S. Section 508, and Web Content Accessibility Guidelines (WCAG). Microsoft also works with governments and organizations around the world to deliver the benefits of digital technology to people with disabilities.
• Onsite support: Yes, at extra cost
• Support levels: Support is available via our email ticketing system ; ; 1st line support - Day to day help desk enquiries. ; ; 2nd line support - Problem investigation and resolution of supported products. ; ; 3rd line support - Technology specialist resolution where escalated from level 2. ; ; Online Documentation ; Online meetings as required ; ; All 3 support levels are covered in the licence.; ; Technical developers are involved in the support process, depending on the type and level of the support query.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Online Training & Online Documentation
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: 1. Download all file data ; 2. Provide a file of all data ; 3. Archive facility ; 4. Extensive reporting capability ; 5. Sync software config allowing all data to be transferred to client servers
• End-of-contract process: 1. Sync software is an extra cost from main system ; 2. Development of sync software to accommodate additional customer requirements
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Some aspects of the web application are viewed differently (vertically instead of horizontally) when accessed via a mobile due to screen size restrictions.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Online API documentation details all of the available methods in the API. These include but are not limited to: ; ● Accepting POST requests for the purposes of creating user accounts, updating user details and managing user roles, locations and managers. ; ● Accepting GET requests for information relating to users (From every area of the system). If a specific request for data does not yet exist, we are able to create one (additional cost) ; ● An API Demonstration environment is available.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Administrators have many options for setting how content and the interface is presented to users, and what options are made available to users, managers, and different levels of administrators. ; ; For example: ; • Global Admins can administer setup within whole organisation ; • Local Admins can administer setup within their designated division ; • Read only Admins can run reports but not modify setup

Scaling

• Independence of resources: The provision is based on a national approach to avoid performance bottlenecks. Our cloud is a virtualisation environment to allow upgrade of key components to manage demand. Many upgrades will be possible without disruption, however planned downtime may be required dependent on severity of change.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide comprehensive reporting on how the system is being used. Tracking all aspects of elearning. Covers everything from user activity, location and roles.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Encryption at rest on SQL database.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data in CSV Format, API or PDF. In the reporting suite data can be exported in both CSV and PDF formats. Data can be exported via the fully documented API (Application Programming Interface). Customers can request data via the support and ticketing system.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • XML
  • Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • XML
  • Excel

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Private VLANs

Availability and resilience

• Guaranteed availability: 99.5% includes site updates. If we don’t meet guaranteed levels of availability, we will refund a portion of licence pro rata.
• Approach to resilience: We have 2 virtualized hosted servers mirroring each other, hosted at Datum UK ; • Nightly snapshot backups to the same rack with 14-day retention ; • Replication of service to another rack in the DC with 30 min RPO ; • Nightly web data and database backups in same rack and pushed offsite to secondary data centre in London, with 45 day retention period ; • Replication of service to offsite secondary DC in London with 30 min RPO for DR
• Outage reporting: We have server monitoring and text alerts and up time figures. Any outages across the service will be reported via: Email and text alerts, relayed to users as and when faults are identified and rectified

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access is set to grant no permissions by default. Role/Rank hierarchy in the application determines some baseline permissions. Other permissions can be granted by administrators but are not available by default.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: We are ISO27001 certified, following the processes and policies documented in our information security Management system . ; ; To ensure polices are followed, our system is independently audited on a yearly base; staff receive mandatory training (annually) on policy objectives in line with this standard. ; ; All information security issues are reported directly to the security officer, who initiates a response plan. This plan includes risk assessment, registration in the central risk register, and appropriate mitigation actions based on the severity level.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Changes logged in Team Foundation Server; customers provided with change management forms. Tickets tracked in tracking system. Security impact assessed as part of development cycle and testing, with penetration testing forming the final layer if a potential issue does get through to live system.; ; We use change management processes documented in our ISO27001 Management System
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Regular security patching of operating system and relevant server software – deployed at a minimum monthly unless a specific threat with process expedited where a specific threat is identified. For our own software, security reviews and coding against threats as required. We are capable of making immediate hotfixes to our own software should the case for this arise.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: An incident will be responded to as soon as it is identified. Employee will escalate and IT will examine a potential incident, while referring to relevant system logs. Upon discovery the necessary device, credentials and/or service will be ringfenced or removed from the broader network and isolated for forensic examination. 3rd party assistance will be commissioned if deemed necessary.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: In line with our ISO27001 Information security management system we work according to a Security Incident Response process, ensuring structured and effective responses. ; ; Error logging at several levels of site available to technical team. ; ; Users can report via ticketing system. ; ; Reports are available in pdf format.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We typically offer a full free 30-day trial after a demonstration of the system. This includes access to the core system and all available additional modules.
• Link to free trial: https://sales.pdrpro.co.uk/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: Wednesday 1 November 2023
• What the ISO/IEC 27001 doesn’t cover: All security controls that are relevant for our software are included in the scope of the certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: Yes
• Any other security certifications:
  • Hosting Partner (Strategies Limited) has ISO27001 certification
  • Datum UK (data centre used by Strategies) has ISO/EC27001 certification

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jadep@learnprogroup.com. Tell them what format you need. It will help if you say what assistive technology you use.