INSOURCE LIMITED
Support
We provide expert cloud implementation and consultancy services, helping organisations design, deploy and optimise secure, scalable cloud environments. Our specialists deliver end‑to‑end support—from assessment and migration to integration, governance and continuous improvement—ensuring faster adoption, reduced risk and measurable operational value.
Features
- Cloud readiness assessment and technical discovery.
- Solution design aligned to organisational strategy and governance.
- End‑to‑end implementation support, including configuration and integration.
- Migration planning, data mapping and cut‑over support.
- Security, compliance, and architectural best‑practice assurance.
- Performance optimisation and environment tuning.
- Change management and stakeholder engagement support.
- Knowledge transfer, documentation and training for internal teams.
- Post‑deployment monitoring, troubleshooting and continuous improvement.
- Ongoing consultancy for cloud roadmap, modernisation and optimisation.
Benefits
- Accelerated cloud adoption with reduced implementation risk.
- Improved operational efficiency through optimised cloud architectures.
- Enhanced security posture through governance and compliance best practice.
- Increased system reliability, resilience and performance.
- Reduced downtime and smoother transitions via expert migration support.
- Better decision‑making through clear documentation and technical guidance.
- Improved staff capability through structured training and knowledge transfer.
- Greater agility to scale services in line with organisational demand.
- Future‑proofed environments aligned to strategic and technical roadmaps.
- Long‑term value through continuous improvement and optimisation consultancy.
Pricing
Service documents
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Framework
G-Cloud 15
Service ID
1 8 8 4 4 3 1 4 1 2 3 2 2 9 9
Contact
INSOURCE LIMITED
Gary Olah
Telephone: 02037274200
Email: info@insource.co.uk
About your service
- Service categories
-
Cloud Support Services
Set Up and Migration
- Data auditing and organising
- Data/information structure design
- Engagement and communication planning
- Project management and governance
- Service optimisation/right sizing
- Mobilisation coordination
Service scope
- Service constraints
- Not applicable
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
-
Support requests are handled via our FogBugz ticketing system, monitored Monday–Friday, 09:00–17:00 (UK business hours), excluding UK bank holidays.
Response times follow the customer’s SLA and align with incident priority and business impact:
• Critical (system unavailable/severe impact): 1 business hour
• High (major functionality impaired): 4 business hours
• Medium (partial issue/workaround available): 1 business day
• Low (general query/minor issue): 2 business days
Requests submitted outside business hours are logged and queued for response at the next business day’s start.
Enhanced or extended-hours support, including evenings and weekends, is available by prior agreement under the customer’s SLA. - User can manage status and priority of support tickets
- No
- Phone support
- No
- Web chat support
- No
- Support levels
-
The supplier provides four support levels: Standard Support, Enhanced Standard Support, Standard Support Plus, and Data as a Service (DaaS). Support is delivered Monday to Friday, 09:00–17:00 (UK business days). Out-of-hours support is available on a chargeable, ad-hoc basis. Planned maintenance is communicated in advance, and all services align with NHS information governance and security standards.
Standard Support is a fixed-price annual advice-and-guidance service for organisations with strong in-house technical capability. It is provided reactively via the supplier’s service portal and includes incident logging, diagnosis, guidance, workarounds, and notification of fixes and upgrades. A pre-requisite is that at least two client staff have completed supplier technical training, or the solution has been live and client-supported for at least two years.
Enhanced Standard Support is designed for teams that need additional supplier input and includes Standard Support plus a pre-purchased Time & Materials allowance for fixes, changes, and urgent support.
Standard Support Plus is for organisations that manage day-to-day operation but require regular supplier involvement. It adds scheduled proactive services such as configuration audits, managed upgrades, and application administration.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business architect | £1,045.00 | £1,045.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior data architect | £1,155.00 | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior solution architect | £1,155.00 | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior technical architect | £1,155.00 | £1,155.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief data officer | £1,320.00 | £1,320.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £1,320.00 | £1,320.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Analytics engineer | £765.00 | £765.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data analyst | £630.00 | £630.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £765.00 | £765.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead data scientist | £1,045.00 | £1,045.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior IT service manager | £1,155.00 | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Incident manager | £930.00 | £930.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Infrastructure engineer | £765.00 | £765.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Problem manager | £930.00 | £930.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £630.00 | £630.00 |
| Senior service desk analyst | £1,155.00 | £1,155.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior delivery manager | £1,155.00 | £1,155.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £930.00 | £930.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £930.00 | £930.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Principal DevOps engineer | £1,045.00 | £1,045.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Head of frontend development | £1,045.00 | £1,045.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Principal developer | £1,045.00 | £1,045.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Citation ISO Certification Limited
- ISO/IEC 27001 accreditation date
- Wednesday 4 June 2025
- What the ISO/IEC 27001 doesn’t cover
- Insource Limited have not opted out of any clauses stated in the statement of applicability in ISO 27001.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- Citation ISO Certification Limited
- ISO 9001 accreditation date
- Monday 27 November 2023
- What the ISO 9001 doesn’t cover
- Insource Limited have not opted out of any clauses stated in the statement of applicability in ISO 9001.
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 81234f8d-9c22-4b55-9bf5-330cf1fa6290
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 2676e236-0779-4091-8d2e-57315271d601
- Other security certifications
- Yes
- Any other security certifications
- DSP Toolkit
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
- Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
- Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
- Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
- Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
- Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Working conditions which promote an inclusive working environment and promote retention and progression
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
- Other measures to offer development opportunities for the target cohort(s) in the contract workforce
- Understanding of issues relating to entering the contract workforce
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
- Actions to invest in the physical and mental health and wellbeing of the contract workforce
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Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@insource.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.